ComplaintsforChampion Chrysler Jeep Dodge

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/6/24 I purchased a used certified vehicle from Champion Jeep in ****** **. on 1/7/24 the check engine light came on. Due to my health, job schedule and other personal reasons, my schedule would not permit me to bring the vehicle in to have the check engine light looked at however with it being a Certified vehicle I'm unsure of how or why the check engine light would come on less than 24 hours after getting the vehicle. Upon returning to the ******************* I was able to schedule the vehicle to be serviced on 1/27/24. On 1/26/24 the vehicles start/stop system went out and the car lost power in the middle of a busy intersection. i had the vehicle towed in on 1/27. I was given a rental car while the vehicle was being repaired. on 1/29 i received a call from one of the Reps stating he didn't know how long it would take to repair the vehicle and that I need to hurry in to resign or cancel the contract. Due to my declining health and my job schedule I was unable to come in during the week to sign and planned on coming in Friday 2/2/24, to finalize everything. When i returned to work on 2/2/24, at apx. 6:00PM, there was no rental car. Upon reviewing the security cameras from my job, I see a rep from the rental car place drive off in the vehicle rented to me on behalf of Champion, while my vehicle was being repaired. I have provided $1,499 to the dealership and no vehicle. I have reached out several times before and after 2/2/24 to get the following info from the dealership but have been unsuccessful:Owners Contact Info Date the vehicle was certified Name of the Tech. that certified the vehicle As of 2/2/24 I have reached out to a Dealership Fraud Attorney for advice in this matter.

  Business response

  02/07/2024

  Thank you for taking the time to let us know about the problem you have experienced. 
  After speaking with the Department manager *********************************, the issue was resolved.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/24 I dropped off my car for a check engine light diagnostic. I was sent a price for the estimate and authorized thru a text thread that shows the written estimate. The advisor then calls a few days later and tells me I need a tear down to find the issue. A few days later he calls and tells me it will be $8,700. I asked to speak to the manager and was told the best offer would be $8,000. He offered to do it for $5,800 cash excluding the dealer. I called to try to report the cash scam offer but I couldnt contact the manager. When asked to speak to the manager I would get transferred back to ****, the advisor. I filed a complaint with BAR, the only work I authorized was the diagnostic. All the other work performed was never presented as an estimate. When I requested the estimates and authorization, they couldnt show it. After finally getting in contact with the manager, he sent me a different invoice with a different price that I never authorized. The work was performed and they currently are holding my car for payment of work that wasnt authorized.

  Business response

  12/27/2023

  This issue has been resolved.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2014 Jeep ************** to Champion's service department after another dealership could not diagnose the issue that was causing a "malfunction indicator lamp" and "service electronic throttle" message to appear. I dropped it off (in April 2022) to a service advisor and was told to expect a call after a day or two. A week later when I called back, I was told that that specific advisor had too much work and no one had looked at my Jeep yet. I was transferred to another advisor that told me they would have someone look at it and get back to me in a couple of days. Another week later I called back and was told they had diagnosed the issue but they could not fix it without further investigation. Eventually, they called me and told me it needed an oil change and new filters which the previous dealership had already done. I paid for those services, and then they were able to perform the service for the after-treatment but it did not fix the issue, and they would need to replace the after-treatment. I was told parts were not in stock and due to supply constraints it would take a while to get them. After months of calls to get updates, I finally got my Jeep back at the end of July. I drove it home from the dealership and both lights were already back on. I returned my Jeep to the dealership, only to find out they replaced only the DPF (diesel particulate filter) when I had been told they would replace the entire after-treatment system. The issue this time was the SCR (selective catalytic reduction). This time I was told parts were in stock, and I could get it back in about a week. After 2 weeks, I began calling and leaving voicemails with no response from the dealership. In September, I was finally called back and told that my service advisor was out with COVID so no one worked on my Jeep. It is now October and the dealership still won't return my calls. I have involved Jeep corporate customer service, but even they have not been able to get a resolution.

  Business response

  11/08/2022

  Business Response /* (1000, 8, 2022/11/04) */ Sorry for the delay in getting back to you. After speaking with the Department manager, your vehicle does have a code ********* that keeps coming back. Service has replaced everything that has to do with that code. The shopformen has been working on it with star center, trying to correct the issue. Service did what they could that was covered under warranty so far. Consumer Response /* (3000, 10, 2022/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the response, but this does not address the horrible customer service and lack of communication and transparency. Can you be more specific about what work was done? The diesel recall extended warranty covers a large number of components (as seen in the attached document) and I have not been given any updates on the actual scope of work done other than "what they could that was covered under warranty." A timeline for completion would be great too. Business Response /* (4000, 12, 2022/11/07) */ Response to the 11/04/22 rebuttal: After speaking with the Department manager, the service advisor **** has been calling and leaving voicemails with updates. On November 7, 2022, the service manager instructed **** to email copies of the previous repairs and let him know he is still working with ******** to resolve the issue. **** also mentioned, have you been receiving the message I've left you? His reply was Yes, I received your voicemails. Consumer Response /* (2000, 14, 2022/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Per businesses response, I did receive an emailed copy of work completed, and an update from the service advisor. Although I'm not satisfied with the overall experience at this dealership, it seems they are now working consistently to resolve the issue with my *****

• Initial Complaint

  08/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I spoke with a car *********** over the phone (*******) to receive an out the door price on a vehicle that was in stock on ********** I asked about three vehicles in particular, and was given a quote on each of them. I then asked to ******** confirm roughly 10 times across 3 different phone calls while getting my financing set up including the stock and *** # of the vehicle and the price they were offering it for. On the way to the dealership, I received a text asking about the price I was quoted, and then upon calling the dealer back was told they would not sell at this price (which included a ***** dealer discount that was posted on two other vehicles of the same model without save for a sunroof option). Was refused business. I had another experience several days earlier at the same dealer trying to purchase a car that was in fact advertised with a ***** discount below ***** and was told that dealer added "options" were ************** and would bring the price above **** upon arriving. These are ********* sales ********* and I've now wasted a day setting this up, and getting my credit report ran and financing in order. I asked for the contact info of the manager that set's **************** and was told they do not have email of phone contacts and would be gone for several days.

  Business response

  09/09/2022

  Business Response /* (1000, 5, 2022/09/06) */ The first vehicle he inquired about did not have a discount offer. The second vehicle inquiry did have a $2000 discount. He can still buy the car at the same discount. He wanted zero percent financing with the offer. Unfortunately the factory doesn't allow to combine offers. Rebate or zero percent is the current offer. If he would like to proceed with one of these options, please let us know. No options are required to purchase vehicle. Sorry for the misunderstanding. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not address that I was quoted a specific price that was verified with a manager over the phone, including the VIN and stock number multiple times. Upon discussing this discrepancy with the manager at the time, I was told that I must have mixed it up (I had not, as I wrote everything down), then was told that the sales person must have mixed it up because of pricing out three separate vehicles, all the while refusing to take responsibility for their miscalculation that led to the quote I was given over the phone and had verified repeatedly. I am well aware of Dodge's promotions and came in with outside financing. It may do this business well to get their facts straight. Had the manager just owned up to this mistake I likely would have just ended the call there and taken my business elsewhere. They opted to blame everyone else and suggest that the business owner or higher up management does not have an email address to be reached at, which is highly unlikely considering every business card handed out at this location comes with a personalized email address. The only truthful part of the response is that I was reached out to from their sales department regarding a discount listed on their website still applying to another vehicle that I had inquired about that became in stock. To the last point made in the response, I had initially been told (again by a sales person over the phone) that any dealer add-ons were optional and not required. That turned out to be false from the first occasion I set foot in the dealership. Attached are two text messages the dealership sent out showing that they only offered to lower the dealer-added accessories by several hundred dollars, which (particularly when considering customers are actually not given a choice to decline these dealer added "options") negates much of the discount and price listed on their website. Their response to *** is yet another half-truth from a sales and management team at this dealership. This is not a misunderstanding on my part. Dealer add-ons are either options or they are not. The first call on the phone said they were not. THeir response here suggests they are not. Any other contact, particularly every contact in writing shows otherwise. If they respond that the text message attachments I've put up are not from their staff I'll gladly forward over the business cards showing they are in fact from Champion Chrysler Jeep Dodge Ram. Business Response /* (4000, 9, 2022/09/08) */ If you would still like to proceed please send us the stock and vin # of the car your interested in and we'll send you a quote. There are no dealer accessories that you must buy. You can decline them all. Consumer Response /* (4200, 11, 2022/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I tried to purchase a vehicle at this dealership doing exactly what I'm being told is fine (advertised dealer discounts applying, and the ability to decline all dealer added accessories) when Dodgr was running a promotion for $2500 rebate on Challengers. Since this business refused to sell at that advertised price on my first attempt (the sales manager making that call), and continuing to back out of quoted prices they gave me on later attempts, the Dodgr promotion is now only a $1500 rebate. The color vehicle I wanted to purchase also had a dealer discount of $2000 below msrp. Now there is no longer a base model Challenger SXT with a $2000 dealer discount listed. To inquire now would equate to paying $3500 more than had this dealership honored their advertised and quoted prices. Please note that tried to hold the manager to the quote I received but was told they called the owner personally and had decided not to proceed with the sale. I also imagine this to be a fabrication but either way I wanted to purchase a vehicle here when it made financial sense to do so. It no longer does unless another base model is in stock with a dealer discount advertised that is actually honored in store.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  f you look at my reviews I do not typically want to give a one star review I'm in a customer service myself and I would rather complement a business then have to put it down but with champion ******** unfortunately I've hit the last draw. I brought my car here early July for a recall on a failing clutch for my Fiat. It took them four days to call me back to let me know what was going on with the car and then told me that they had to order the part and that it was not in stock so that he would call me back as soon as he had it. After calling them multiple times on a weekly basis They finally informed me that the part was in the service advisor **** stated that my car had major oil leaks and there will be other parts to repair so that I would need to commit to an $1100 service and not just the recall I asked him if he could please provide me with an itemize list of the services that needed to be provided to my vehicle as it is serviced regularly and when I brought it in it had zero oil leaks he told me he could not provide me with that because he didn't know what exact problems the car had that once they got in there he would be able to tell me but that I need to commit to the 1100 before they got started I advised him that that was ridiculous that how can I commit to paying $1100 in repairs that I have no knowledge of! I requested to speak to his immediate supervisor as an I cannot agree to this someone by the name of ******* got on the line and stated that **** had misinformed me and that they just wanted to make me aware that there was a possibility of needing additional repairs once they took the car apart which I informed in your service advisor **** advised me they had already ************ the car so he lied strike one. After another week passing ** and receiving no update I called once again and they told me they were waiting for an additional part and they did not know when they were going to receive it so now at this point I have been without a car for about

  Business response

  09/21/2022

  Business Response /* (1000, 5, 2022/08/25) */ Thank you for taking the time to let us know about the problem you have experienced. I will send your complaint to the department manager and will have a response for you promptly. Thank you again. Consumer Response /* (3000, 7, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not address my concerns at all all it states is that they are gonna let the department manager know of the complaint till this day I have yet to receive a phone call or an update on my vehicle which is still in their possession I would like to keep this complaint open until the issue is resolved Business Response /* (4000, 11, 2022/09/06) */ The Service manager is in contact with the customer. The issue is in the process of being resolved.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The worst customer service I have ever received in my life and the sad part is I still need my car fixed. I came in on the 12th and scheduled an appointment for the 14th. When I arrived things appeared to be great. All I needed was a radio replacement. When I dropped my car off then paid for an **** to my job. It was downhill from there. I was told I would receive a call with updates on my car. They never happened. After consistently calling them and being put on hold and voice mail I never received an update if I needed a rental or not. The next day I showed up to get info. I was informed the person was ordered and it would be there Monday and I could take my car home because though it was not fixed, my warranty paid for services. Monday went pass ** part. The same for Tuesday, Wednesday, Thursday, Friday, and Saturday. I was told there was a problem with shipments. I called Monday to leave a voicemail with updates. It's now end of business day Tuesday and nothing. Every time I call they transfer me around and send me to different voicemails. Last I spoke with them I was told my service associate would be out for awhile and I didn't receive any information of the status of the part for my car. I am active duty military service member. My life is already ********** at no point have I tried to rush the service or the process. I just keep getting no answer, service , and the complete run around. I am so disappointed with the customer service and I still need my radio ********* This is a certified ********** in the area of my job. I will NEVER return here for services or even to purchase a vehicle. So sad but I would rather leave the area for better service. It is now 26 July end of business day. I have not received any help and have left ********* ***********

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/07/28) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On ******** we asked champion to assist with purchasing our auto since we originally lease the vehicle from that dealership using ******** financial. they gladly helped by seeking an auto loan and got it through ***************. ********* they sent the pay off amount to ******** financial but to the wrong address it was not until My husband and I got alerted through my credit monitoring that I had negatives reported for may June and July . I then contact ******** financial they said the have not received a check, then called champion dodge they stated they mailed it out and someone signed for it. After back and forth phone calls and emails it was discovered that the check was mailed and signed to another department and no one followed up. Champion then issued another check next day air now mind you this is July now and when I called everyone keeps saying sorry that it has happened to us and that eventually they will resolve it but in the meantime they messed up my credit. I want this resolved asap, we were in a process to apply for a loan and now we can't. I submitted all the proof to ******** and they stated that ******** or champion needs to report it to them that is was a mess up but in the meantime no one is taking responsibility for there errors and we are the ones paying the consequences when we did nothing wrong but be responsible citizens and abiding by the lease end terms. I have emailed ******** allegiance team and ******** all the proof and I am not sure why this has not been resolved, all this happened At the beginning of the week and I feel that if ******** financial has the reissued check and they know it is all a mess up and not our fault at all why can't they reported to the credit companies, they have the capacity of ***** **** Champion also since the messed up should of been the first ones to report it and not wait around for me to do all the work when again I repeat at no fault we had.

  Business response

  08/10/2022

  Business Response /* (1000, 8, 2022/07/27) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer included several add ons when I specifically told them not too. I've been reading reviews now and finding other people have claimed fraud and forgery in financing. Now I'm not even sure what all a refund is actually due for. When I caught the add ons almost a month later I immediately begin taking steps and jumping through the hoops presented me. I was told that with the proper paperwork submitted, which I did more than 3 months ago now, a refund would be sent to the lien holder in the amount of about $***** for the extended warranty and GAP coverage. At this time I was told the******* and paint protection plan were non-refundable.Now I feel like that was likely just another lie. In any event I have tried follow up numerous times only to be given the runaround. If they bothered to take me off of hold and not disconnect me they pass me around to other sales people and try to placate or dismiss me. When I started raising my tone someone finally said they would look into it. I provided them all requested copies of paperwork that had been previously submitted. I still have these emails of course. Back in February less than a month after I had bought the car in the first place they told me this process would take 6 to 8 weeks. When I followed up in the 8th week they claimed the paperwork had never even been sent out. Then they started telling me it was going to be 8 to 12 weeks.This has become a huge problem for me. I love the car and I want it. What I don't like is this dealer lying to customers to price gouge and then going to all kinds of lengths to avoid fixing the issue. I really feel like they should compensate me directly for ALL of the add-ons and allow me to send the money where it needs to go since they seem to be unable or unwilling to conduct their business with integrity or ethics. I do not want this dealer touching my car however. The pre-delivery setup was not conducted correctly and I do not trust them with my brand new car.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/04/20) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response. This is simply a statement that they are going to get around to responding. On the face value it sounds reasonable. Given that the nature of the complaint in the first place is being stalled and delayed indefinitely after numerous attempts to resolve the issue directly I cannot say that I even believe they will make any effort to correct the issues at this time. I will wait and see what they are willing to actually do about it. Business Response /* (4000, 9, 2022/04/27) */ Sorry for the delay in getting back to you. After speaking with the Department Manager, the cancellation of the service contract and gap was complete. The cancellation refunds have been mailed directly to the finance company. The finance manager will contact you to discuss the other items of question. Thank you for your patronage and for bringing the concern to our attention.

• Initial Complaint

  02/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Champion Dodge listed a Jeep Gladiator ********** Edition *** ***************** for the price of $****** on its ******************************* and on Jeep Corporation's ************ website throughout the week of February 6-12. 2022 up to and including February 12, 2022. On Febraury 12, 2022, I applied online to purchase the vehicle, and when I followed up with a telephone call, the sales representative informed me that there would be a $***** markup. When I pointed out the advertised price, he declared that ******************* was the only valid listing site. There, it provided no price information. This is bait and switch, I was offered the car at ******** and when I accepted, he attempted to charge me $***** more. I understand this to be an illegal practice.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/14) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am at work its 10:45am I live in ****** when I get 2 credit alerts one from my personal bank(Chase) and one from my ********* **** saying someone at: ************ ***** located in **** E ********* **** ******* CA XXXXX ran a hard inquiry on my credit.. So what i first did was called them direct once i get home from work i tried calling them multiple times to their mainline: X(XXX)XXX-XXXX no answer.. Then i called their (XXX)XXX-XXXX and I was transferred to their sales manager that runs peoples credit ****** and he was at first open to help me out then i mentioned to him that someone at his location put a hard inquiry on my credit when i was never there in the first place and I give him my name and last name and then he tells me he has no information about me on the system and starts getting really defensive and very ************** with me not wanting to help me out telling me that no one ran my credit at his location and that to do what i had to do and then he just quickly wanted to get off the phone with me when this was a very serious matter. So my credit report is saying these people ran my credit something ***** is going on at this location unless my bank and ************* are *******

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/01/06) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again. Consumer Response /* (3000, 7, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not responded to my issue w Business Response /* (4000, 17, 2022/05/13) */ A Champion representative contacted Mr. ******** by phone and ***** regarding his ******** The representative directed Mr. ******** to contact the ********** courthouse to set up a hearing with the ******** ****** He did provide Mr. ******** with the phone and case number. Mr. ******** never replied. Consumer Response /* (4200, 19, 2022/05/20) */ They tried to point me too a courthouse when in reality this is all false when i don't live in ********** I don't know who is running this location but they seem to be doing fraud activity why should i be summoned to a court hearing i never got a letter in the mail by the court so i am not going to play theyre game i want them to deal with legal consequences of running my credit without my consent i have nothing else to say i went ahead and reported them to experian and my chase bank advising that they tried to pull a sneaky move on me while covering they're tracks i have never done business with these people I will file a police report on them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩