ComplaintsforChampion Chrysler Jeep Dodge

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Nissan maxima 2017 may 2020 the sales person said gap was mandatory for me to take the car i also added carefree maintenance they explained for whatever reason something went wrong that both were refundable the vehicle ended catching fire September XX XXXX my insurance coverage paid of the vehicle and I requested to cancel the contract for refund Carefree maintenance was $**** for 8 intervals i only got to do 4 which totalled to $111.12 so $**** minus intervals used =$******** and they said I am only able to get about it est 520$ as refund so the pocketed ****$ And now my gap was 900$ And I dint need to use it since my insurance paid it all and they said it was not refundable Its so overwhelming to have paid down-payment and all the fees plus a whole year and a few months to be left with nothing and then to have to find out I can't even get a refund after I was lied too into getting both warranty they take advantage and then rip you off

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/11/08) */ We received your complaint, and our customer service team is looking into the issue. Thank you for bringing this matter to our attention. We will have a response to you in a timely manner. Thank you again. Consumer Response /* (3000, 7, 2021/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard from them. They stated my refund was sent out via mail despite me asking for them to hold it so I can pick it up in person or ro please update the address they have on file and they paid no mind to my urgent requests and they have not been able to let me know what address they sent it out too nor do the care to answer when I call I been waiting for a 54$ check since the 13th of October andi have been waiting for my Maintenance cancelation refund since the 14th of October Business Response /* (4000, 9, 2021/11/15) */ Sorry for the delay in getting back to you. After speaking with the Department Manager, your maintenance item was canceled and is in for signature. I was able to retrieve your refund check for address correction. You may email your current address to **************************** Champion ***** is not able to cancel your gap due to a claim submitted to the gap company. Sorry, the Gap not being canceled isn't the decision of Champion ****** It's the policy of the gap company. Consumer Response /* (4200, 11, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's extremely clear to me that I'm still getting the runaround there are two checks that I should be getting a $54 check and the one for the maintenance cancellation per numerous conversations with the finance department they stated my check was already sent out so now it's in for Signature and approval okay perfect if it's been for Signature and approval I want to pick up the check in person instead of having them mailed I have been contacting Champion for about a week and a half now and I've been requesting to get transferred to the finance department and they never answer ever there's nobody that I could speak to there's nobody that I could get in contact with it's ridiculous

• Initial Complaint

  09/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This dealer sold a vehicle to a person who claim to be me in 2013 it was fraudulent also they ran my credit yesterday without my permission yesterday claiming that there's a balance owed I did not authorize any paperwork stating to run my credit

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2021/10/04) */ After speaking with the Department Manager ************, he had spoken with Mr. ****** on the 28th of September regarding his concerns. Mr. ******* did express a copy of the official fraud report filed is needed. Consumer Response /* (3000, 7, 2021/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never gave me anything to filled out before speaking to **** ******* a representative answered the phone and I advised her that the call was monitored and recorded **** ******* was extremely rude stating that he thought I was the person when I clearly told him that I was not that person then I advised him at the end of the call that this call was monitored and recorded they still run my credit without my authorization Business Response /* (4000, 9, 2021/10/05) */ For Champion to resolve your complaint, a copy of the official fraud report you filed with the police department is needed to confirm the action did take place. Once a copy of the official fraud report is received, the collections department will review and call or write you with the result.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 9/15/21 at 8:30am, I dropped off my jeep for service. I was informed that they no longer work with a rental car agency even after I confirmed that they do work w/ a rental company when I scheduled my appt (before this appt they scheduled me on a holiday & I confirmed if service was opened, she assured me it was, but something told me too call before I drove in, indeed they were closed). I spent $114.30 on Uber rides that day. I've left messages for appointments and services advisors, they do not return calls. My car wasn't ready until 4pm. They had my car for 8 hrs and still the service was horrible. I later found out that yes they work w/ a rental car agency and offer Uber service that they pay for. This is the worst customer service I have ever experience, they had no empathy and no apologies from the scheduler that scheduled me on Labor day and the service advisor knowing i had no transportation. I want my $114.30 refunded for all the Uber rides I made that day for being lied to.

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2021/09/23) */ Contact Name and Title: ******* ********* Contact Phone: XXXXXXXXXX Contact Email: ****************************** OUR SERVICE ADVISOR DID ADVISE THAT WE OFFER UBER UP TO 10 MILES AND SHE DECIDED TO GET HER OWN UBER Consumer Response /* (3000, 7, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. Only one issue was addressed and how about the others? The service advisor is ****** he did not offer me Uber. If he would've offered it up to 10 miles I would have made other local arrangements. Why would I decline free Uber then me take my own and pay? Unbelievable, I guess their organization does not believe that the customer is always right. I'll take this complaint to corporate and higher up, now it's about the principle.

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