Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/24, I purchased a Nissan 2023 that was leased by my neighbor and leased had expired. Me and my son applied for an auto loan and was approved. We took the blank check from Navy Federal so that the dealership could complete the transaction. Navy had specific written instructions on how to process the check. Finance employee process contact and provided copies. The contract had a secondary clause of a 7.39 % if we did not provide balance of the car price. We gave $3k down as a payment. He sales Mangaer ******* had approved us for a higher rate than our credit union so we decided to go with our credit union. The contract did not state the rate the sales manager told us but emphasized not to worry since that rate was not going to be paid since we got a loan with our credit union. Check was deposited to bank and was returned since it was not endorsed correctly. I received a letter from my credit union to contact the dealer and have them redeposit the check again. I received a call 22 days after the car purchased that they redeposit the check again but the check again was returned do to not following instructions provided at the time we gave the the check on 11/21/24. The finance guy called my son on 11/13/24 to have me request a new check because **************** does not accept the same check for the third time. I got a call again today at around 4:20 and called my credit union to get a new check and they told me if I didnt the Director of finance had no choice to process the secondary loan at a 7.39% Keep in mind that all they have to do is fix both issues and redeposit the check again. Dealership bluntly refuses to assist and told me that the secondary loan would be processed if I didnt not take them a new check today 11/16/24. They refused to ***** my credit union check and want us to pay a higher interest rate which is double the interest we were originally suppose to pay. I have gone in circles with several people in that dealership without any resolution.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my vehicle for a transmission replacement on Tuesday may 23, 2023. At 6pm and was advised that my car would be ready for pick up within no later of 2 business days because **** confirmed with the parts department they had 2 transmissions on hand. My husband called in on the afternoon of the second business day and spoke with **** and was advised my car would not be ready for pick up, she then advised it would be ready the next day Friday May 26,2023. My husband called on Friday to check the status of the car and again was told the car would not be ready that day as promised but instead would be ready the following Tuesday May 30th 2023, on Tuesday my husband called in again to check the status of the car and no status was able to be given to me except that the car still is not ready we have called every single day since Tuesday May 30th 2023 to check in on the status of the car and have been given the run around without so much of an explanation nor apology and they will not allow us to speak with a supervisor nor has a supervisor called us after we have asked for a call back from a supervisor, I have spent so much gas money with coworkers picking me up and dropping me off, family members taking me to run errands and to the grocery stores and things for my childrens after school and weekend sporting events it has been highly inconvenient and expensive and to be completely disregarded by Nissan I would like to be contacted by the business ASAP, I would like my car ASAP and I would need a discount on the services for the inconvenience and horrible business conduct. Can provide call log if necessary.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/27/2023 I completed an application for a 2020 Nissan Rogue. I was going to finance the car finance through ******************* in ******************* There was a complication with them and I was unable to use them to finance the car. I was told by ****** and **** at Downey Nissan in the finance department that ********** was able to finance the car.. When I checked my credit report on May 29 I had 13 hard inquires from different auto finance companies on my credit report. I was told by the credit bureau that the company that sent out the auto report had to deleted it from my credit report. I contacted them on 5/30/2023 and was told they will not correct any of the inquires. Please help me by having Downey Nissan correct all inquires on my credit report. I never authorized any of it. Thank You, ***********************

  Business Response

  Date: 07/05/2023

  Downey Nissan respectfully disagrees with all of the contentions made by ****************. ****************
  entered into a retail installment sales contract with Downey Nissan on April 26, 2023 for the purchase of
  a used 2020 Nissan Rogue. At that time, **************** represented she had secured financing for her
  purchase through her credit union.

  
  Shortly after the purchase **************** contacted Downey Nissan and advised its employees that she did
  not in fact have financing secured for her purchase. **************** asked the dealership to secure
  alternative financing for her purchase at the best possible rate. Accordingly, with her consent Downey
  Nissan submitted her credit application to 8 banks in an effort to secure the best possible interest rate
  for her purchase. These banks were Nissan *********************** Santander Auto Finance, Exeter
  Finance, ***** Fargo Auto ************************************ Auto Finance, and *********** Ms.
  ******* purchase was ultimately financed by *********** To the extent **************** contends that her
  credit application was submitted to any other lenders she can submit a dispute regarding this with the
  credit bureaus.

  
  We hope this resolves Ms. ******* complaint.  To the extent **************** needs further assistance please
  have her contact the dealership General Manager ******************* at ************ to discuss this matter
  further.  We hope this resolves the complaint, and please call ************ with any questions.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I just wanted to share my experience with the Downey Nissan Company. It all began when I went to go look for a used car. I searched several places and I saw that Downey Nissan had a used car listed for sale for $21,000. It was a used car and I didnt mind because I just needed it to get me to my destination because I commute 3 hours to and from school several days a week. When I went in I saw the car and it was decent. I chose it because of the price. As we were closing up the sales employee and manager kept trying to sell me a new car for over $28,000 and I just refused because I told him that I need a small payment, not a big one. When it came down to signing for everything, they didnt have printouts of the paperwork. They simply had you sign on a signature pad, so you werent even able to read through all the terms and conditions until after you had already submitted everything and they printed out the paperwork. Little did I know they snuck in a $4995, *** system I didnt notice until someone asked me [after purchasing] why my payments were so high, and when I looked over the contract I saw it. I went to downey nissan and they told me to contact the *** company. I called the *** company and they said I would have to contact the dealer. I also tried calling Nissan financial they all referred me back to the dealer so I went back to the dealer. They basically gave me the runaround and told me they couldn't give me copies of how long the *** system is for. The financial guy said it was for life of the car because that would justify the purchase price. I told him the information was not given to me and the *** company said I should've had the paperwork. He said I would have to come a different day to get copies cause the department was closed. I asked if I could speak to a manager and He said he doesnt have a manager. He looked me in the face and said they all pretty much run themselves and they are the managers lol. I asked him whos in charge he said no ones in charge and it was all ******** because later on when I went this past week [again] to get the issue settled I find out there was a general manager. I spoke to numerous people this past week about getting the issue resolved, and I told them that I was open to looking at another vehicle since I was being charged almost the same as a new one. I told him I do NOT want to run my credit. I just wanna see how much the vehicles are worth and how much a trade-in value would be. The sales employee had me fill out a form with my information and sign a privacy disclosure, and AGAIN I told him in front of everyone that I dont want my credit run. I asked him what the forms were for and he said just to pull up my information and a privacy disclosure. I told him please do not run my credit I worked hard to get my score to where it is and I wasnt sure what I was going to do until I know that the dealer was going to do right by me and fix the $4000 problem they caused. To my dismay, the employee ended up running my credit I got a notice from the credit bureaus and my banks telling me that my credit was ran. Obviously I was very upset and I told him Im not Im not open to buying a car anymore cause Im done with this place and to give me back my keys. He didn't want to give me back my keys until I went and asked twice. I then asked to speak to the financial employee who initially helped me out and he told me dont worry the credit check was just a soft inquiry, not a hard inquiry and its only gonna last 30 days so of course I believe them which I shouldnt have! I ended up finding out that the *** system was only for two years and the financial employee made an error. I noticed all the cars on the lot sell the mandatory *** system for $995 so why is mine $4000 over and he admitted that there was an error but that they cant fix it. He spoke to the general manager and the general manager basically said theres nothing theyre gonna do about it so he called the *** company and have them switch it to a five-year plan and I told him I dont care for that I want you guys to fix the $4000 problem. They refused and said there is nothing they can do for me other than offer me a discount in the future for another vehicle , keep in mind why would I want to work with these people again? lol if they already did me dirty more than once. They had me going a bunch of times to go visit them to speak to someone to help me and I was kind and nice through it all And they basically gave me the middle finger. And to make things worse they run my credit and the guy lies to my face saying that they were not gonna run my credit. It was just paperwork so they can check the system to see what all the numbers will come out to when If I traded in the car. After I find out it was a hard inquiry, I called the dealer again yesterday and spoke to the financial guy and he said that he was gonna speak to the general manager because my credit bureaus are asking for a paper saying that the dealership made an error by running my credit and thats the only way to dispute it. I asked for it and I did not get a callback. Im hoping I do. I am also looking at other options to handle this now because this is just bull****. The car ended up costing me over $30,000.I warn everyone in Downey and the surrounding cities not to work with these people. They lie straight to your face!

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in ***** When I purchased my vehicle they advised my extended warranty will be covered bumper to bumper until ******* miles or ******* My car is currently at ******* miles and they will not cover my repairs. The contract I signed is ******* unknown to me however, all service paperwork says ******* or until ******* They themselves see this in their system but will still not cover the repairs and are asking for ****** to repair my vehicle. I am requesting repairs to be covered by ****** and honor my the warranty that wad told to me when I purchased my vehicle. I would like * refund if I need to pay out of pocket.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/14) */ The customer was contacted in attempt to get her vehicle to our shop to perform the needed repairs. We were willing to replace the transmission, but unfortunately, the customer responded saying that her transmission was already replaced at an independent shop. The extended warranty the customer signed covers up to 100,000 miles. The customer's vehicle currently has about 120,000 miles. We responded to the customer's complaint in * timely matter, and Nissan was willing to go beyond the terms of her signed warranty to ensure satisfaction. However, due to the customer having the repair done in an independent shop, we are going to consider this case closed. Consumer Response /* (3000, 7, 2022/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. I will not accept this case as closed. I am kindly requesting a refund for what I had to pay put of pocket. It is unfair that Nissan chose to contact me over a week later to approve my replacement when I was advised by Downey Nissan that my vehicle was unsafe to drive. This is not only a concern to my safety ***************************************** I should have been ensured satisfaction upon my initial visit on 12/3. I was contacted yesterday 12/13 that Nissan decided to replace my transmission leaving me 10 days believing they would not cover a replacement for my transmission which is why I chose to seek repairs at an independent shop. When I took my car for service to Downey Nissan on 12/3, I received news that my car as unsafe to drive due to the CVT chain in the transmission. After being informed that there may have been miscommunication regarding the warranty of 145k versus 100k, I then received an estimate of $5000 to replace the transmission should I go forward with the work at Downey Nissan. With no warranty coverage, I found this unreasonable and sought elsewhere to have my car serviced. Please understand that I drive ********************************************* with having a 50-minute commute to work, so I had no choice but to seek timely replacement from a more cost-effective mechanic. I was able to take my car to the mechanic immediately after on 12/6/22 and it was returned to me with the transmission replaced on 12/9. With Christmas being around the corner, I had to pay via credit card. I hope you understand why I am asking for reimbursement for the total cost of the transmission replacement. I believe it is the right thing to do, given the circumstances we spoke about earlier. Attached is my receipt for replacement being $3817 which essentially saving Nissan $1183 versus the cost they would have paid to replace my transmission. I am happy to accept this refund via check or towards my vehicles balance. Business Response /* (4000, 9, 2022/12/19) */ When the customer brought the vehicle into the dealership for the initial repairs, it was established that the vehicle did not fall under the warranty that the customer signed at the time of purchase. This signed ******** states coverage up to ******* miles. It was the customer's choice to take the vehicle to an independent shop after the initial quote. *** complaints are sent to the dealership via mail. The dealership received the customer's complaint via mail on 12/9/22. The customer was then contacted on 12/13/22 to come back to the dealership for the transmission replacement. This makes the time between receiving the complaint, and the dealership's action in response to the customer's complaint, 4 days, including the weekend. Furthermore, the decision to replace the customer's transmission was one made by Nissan corporate, not the dealership itself. Requests to Nissan corporate in matters such as this one, typically take at least one business day. Given the timeline above, a reasonable person can conclude that the dealership's response was made in a timely matter. Again, the dealership has done its due diligence to try and remedy the matter, even getting approval from Nissan corporate to go beyond the terms of the customer's signed warranty. Unfortunately, since the transmission has already been replaced, there is nothing more that can be done in this case. Consumer Response /* (4200, 11, 2022/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, When I took my car to Downey Nissan on 12/3/22, I was informed that the CVT chain in my transmission needed to be replaced and can break at any time while driving. I was told my vehicle was unsafe to drive. I took the advice seriously from Downey Nissan that my vehicle was unsafe to drive which is why I sought timely replacement from * more cost-effective mechanic. ********************************************* the advice from Downey Nissan was not taken lightly. Again, I was contacted 10 days later that Nissan can replace my transmission. Leaving me to now believe my car was safe to drive. Downey Nissan contacting me after 10 days to offer to replace my transmission leads me to believe that they knew the chances of me needing replacement were very slim to none which would then "settle" this case with no intention on satisfying the customer. I truly would not fight this hard in * case if it were not the right thing to do. I purchased my vehicle in 2018 with promises from ********* in finance that my vehicle would be covered bumper to bumper until 145,000 miles or 8/2024. Paperwork given to me at the service department has shown this statement to be factual as well. Attached to this email is photo proof of the paperwork. You can see how this is conflicting information and contradicting. I understand my contract says 100,000 and unfortunately, I signed it without reading the fine print. It was my first time negotiating * car purchase and I should have been more detailed and read the "fine print" that I was signing but I assumed what was being spoken in person was on paper as well. This is not the case of "* glitch in the system". This is truly what I was promised when I purchased my vehicle. I truly believe that Nissan Corporate can understand the situation I find myself in and issue me * refund or * credit towards my vehicle. When I signed my contract, I agreed to make payments on time until I am done paying off my vehicle and I have upheld my end of the bargain and will continue to do so. I hope that your corporate office can be so kind to also hold up the agreement that ********* and the attached photo proof guarantee.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A **** ****** ****** ON ********* I NOTICED A KNOCKING NOISE ABOUT A MONTH AFTER PURCHASING THE VEHICLE. I WAS ABLE TO TAKE MY CAR INTO DOWNEY NISSAN ON ********* TO ACQUIRE ABOUT THE KNOCKING NOISE AND WAS TOLD MY AXLE NEEDS TO BE REPLACED AND THERE IS A TRANSMISSION FLUID LEAK. IT IS ALSO STATED IN THE NOTES THAT BASICALLY THE MECHANIC DIDNT HAVE TIME SO HE WAS DONE WORKING ON MY VEHICLE. BOTH OF THESE ISSUES ARE MAJOR SAFETY DEFECTS THAT CAN CAUSE BODILY HARM OR DEATH. THIS IS SUPPOSED TO BE A CERTIFIED PRE OWNED VEHICLE WHICH IS SUPPOSE TO MEAN THE CAR HAS GONE THROUGH A INSPECTION ALREADY. I HAVE A HARD TIME BELIEVING THAT THESE DEFECTS WOULD HAVE BEEN MISSED IN THAT INSPECTION IF IT ACTUALLY WAS DONE. THIS DEALERSHIP IS ***** HAS HORRIBLE **************** AND ARE SELLING DANGEROUS CARS. THE MECHANICS NEED TO BE ************ AND ALSO MANAGEMENT.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/12) */ Customer was asked to bring in vehicle to have customers concerns inspected. vehicle was driven by the technician with the customer and verified concern which was a clunk from front when turning steering wheel. Found noise coming from front strut mounts and bearings coming apart and repaired under factory warranty with customer approval and repair verified by ***** **** Also found front and rear brakes making groaning noise when slightly depressing brake pedal and turning or slightly forward and backward. Customer advised and approved dealer to remove front and rear brake and resurface rotors due to glazing and lubricating mating surfaces of brake pads with molycote grease. **** contacted customer and explained the repairs performed and customer stated she was mainly upset with the Nissan Factory for poor vehicle quality. customer was given a rental at no charge to her during the repair process. Customer was called when vehicle was ready and when customer picked up vehicle she again drove with the technician and stated she was satisfied with repairs and happy with vehicle.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2022 I purchased a Nissan rouge suv 2022 window price was *** Acct no XXXX XXXX XXXX XXXX X. I was putting ** down per *** ***** O ***** he said it would me get a lower monthly payment. My goal was **** but we agreed on ***** Associate ***** ** ***** was assisting me the the final paperwork and contract. She was very ********* and ******** to be ********* I asked if i can put down. ** more will it go towards the car for a lower payment and she said she can get my payments to ***** She then said she can also get me FREE oil change for 8years and that my car came w auto theft tracking. My boyfriend was witness and heard her say how it was all inclu**d w the car. She never said it was an optional fee. She charged and inclu**d ****** in fee to stuff she kept telling me was free. Chatting with me to distract me while signing my contract talking about her kids. As I am setting up my monthly payments I see I am financing same amount car price was on lot. I was un**r the impression I was putting 10k but she fraud me into ** in fees for services that were optional and telling me were Free. Yes I signed the contract but she knew what she was doing distracting me while signing and lying to me telling me I was getting all for free. This **alership is centered around ****** community which in most cases won't speak up, who knows how many other customers have been taken advantage of including fee s to services that are promised to them free.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my truck for * part (**************) calibration that I replace 2 days before and was charged **** After they attempted/ complete calibration, truck loose all power and was not able accelerate. Dealer agreed to diagnose the problem within the following week and wave the **** diagnose charge. I asked for * truck rental or anything able to pull * 12ft trailer to be able to keep working because this was my work truck, they refused. I was forced to spend *** on another truck to keep my business running, I got * call from the dealer (late afternoon) 2 weeks after telling me that my truck need * new ************ based on nissan protocol guidelines and the asking cost was ***** parts and labor and offer * chat with the technician to explain the issues. The following morning after * chat with the technician and telling me that I need * new turbocharger, I refused the service and tow the truck to * local diesel specialist ******** away, at this point the truck wasn't able to keep on, it was getting worst at their shop. After several hrs attempting to calibrate and program the actuator and * forced ************* the truck start to function great without any signs of ************ *********** or other parts. I paid $180 to the dealer for * *********** with the ecm that didn't work and $1800 to the diesel specialist that fix the truck without any parts beside * proper ************ Dealer refused to reimburse their charge and dint want to be responsible of the $1800 that I paid to fix whatever they did to my truck, they claim that truck came with issues and they just follow nissan guidelines. Online forums talks about same issues of dealer charging * lot of money for parts that don't need to be replaced due to their lack of knowledge, ****** ***** ** ***** Talking with some of the dealer's ********* told me that most of this truck are there to replace turbocharger, make me wonder why? Is this fraud? Or nissan is providing the wrong guidelines to the technicians? Thanks

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 8, 2022/09/06) */ Customer took his vehicle and had it diagnosed outside of the dealer. customer came in to the dealer requesting to have ECM updated. we performed the ECM update per customer request. after the ECM update system still have DTCs present. We advised the customer we needed to further diagnose the problem customer declined and we waived the $540.00 3 hrs to diagnose the vehicle. after we diagnosed the problem we advised the customer of our findings and he declined the recommended repairs. Consumer Response /* (3000, 10, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned before, the dealer suggested diagnosis repair was to replace a turbocharger based on their protocol with a estimated cost of ****** that wasn't need it. Truck is running great after the proper ECM calibration that was done for a diesel specialist that knows what he is doing, turbocharger wasn't replaced, service or touch. I paid the nissan dealer to calibrate the ECM with the new actuator but obviously they are not capable to repair/service their own brand. Hopefully my experience with them helps another customers to avoid this issues

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was 3 days away from finishing my lease and I decided to keep the car. The residual value of my final payment was at ********** They have now marked up the price to ********* plus ******** in sales tax plus other fees and optional service contracts with the total cost of ********** They didn't even show me this attached document or explain this to me they just told me to sign. If I would of seen this when we were making a deal I would of just purchased a new car like they suggested but they don't do a good job of explaining to their customers. Another older couple walked in with the same problem like me and they act innocent. I heard abc7 was helping people in New York with lease buyout scams but abc in Los Angeles is ignoring my request for help. Thank you for your time.

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/17) */ Our General Sales Manager reviewed our customers complaint. We were able to get in contact with **. ******* to address the issues he had with Downey Nissan. The sales team worked with **. ******* and was able to make adjustments to satisfy our customers needs. **. ******* left the dealership extremely happy and stated he did not have anymore issues with his deal. Consumer Response /* (2000, 7, 2022/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you, I am completely satisfied with the outcome of my complaint. We were able to solve the issue quickly and amicably.