Business ProfileforOfir Orthodontics

On 11/11/21 I took my son for an appointment for an evaluation for Orthodontics treatment at Ofir Orthodontics (from this point on = Office) contract signed (01.pdf).2022:Around March I brought to ****** attention that I was not seeing any claims from *****, she said she would look into it.5/5 I started receiving claims from ***** and realized the contracted amounts listed were significantly lower than contract I had signed. *****/***** said hold further payments and we can talk again on September.9/15 Spoke with ***** and *****. I once again brought the ***** contracted amount but I was not able to get anywhere. Then O?r came to talk with **, he mentioned his o?ce was doing everything by the book, that I could pay the remaining $2,500 and do the claims myself and have ***** reimburse me, when I did not agree he then said he was going to stop treatment. I told them I would call ***** to see if I was not interpreting the contracted amount correctly.9/22 I called *****, explained situation, they sent the Pre-Treatment request (02.pdf) and told me one option would be for me to ?le a complaint.12/6 I asked to have braces removed and received Financial History (03.pdf)2023 1/3 I called ***** to ?le complaint.1/30 ***** instructs Office to issue a refund for $1790.60 (04.pdf)2/16 Ofir Orthodontics submits additional claims 3/21 Cigna instructs Office to issue a refund for $1695.20 (05.pdf). 4/20 ***** called Office to ask for status, Office said check would be issued no later than end of month and mailed. 5 business days have passed I have not received a refund.If Office would have followed procedure which is contact ***** and then going over pre-treatment form with me in order to sign contract, this complaint could have been avoided. Instead Office chose to not contact ***** initially and once pre-treatment form was processed it was concealed, they chose to not honor the ***** contracted amounts and we are now in this predicament.