Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pro Referral has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPro Referral

    Contractor Referral

    At-a-glance

    Customer Reviews

    1.78/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers a website for consumers to find the best local service professionals to handle their home, business, and family needs.

    Business Details

    Location of This Business
    6375 Clark Ave Ste 200, Dublin, CA 94568
    BBB File Opened:
    4/6/2010
    Years in Business:
    15
    Business Started:
    11/4/2008
    Business Started Locally:
    11/4/2008
    Business Incorporated:
    11/4/2008
    Type of Entity:
    Corporation
    Number of Employees:
    50
    Business Management
    • Mr. Juan Colon, MBA-Operations & Customer Experience Manager
    Contact Information

    Principal

    • Mr. Juan Colon, MBA-Operations & Customer Experience Manager

    Customer Contact

    • Mr. Juan Colon, MBA-Operations & Customer Experience Manager
    Additional Contact Information

    Fax Numbers

    • (650) 284-0453
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I hired PL Innovations, ************************* from Pro Referral on ********** website after looking for dry wall. The service claims to do a back ground check on these contractors come to find later this contractor is a scammer. on 6/10/2023 paid him a deposit of $5,000.00 to start repairs from water damage for a total of over $ ****** was paid in funds to *************************, He was hired to repair my kitchen repair from water damage. He made matters worse by damaging the new cabinets I purchased, improperly installed, I bought new plank vinyl floors he laid my floor that is not leveled causing plank floors to come apart. Damaged my door to the laundry room it doesnt close properly and gets stuck in closed position. Im asking for the money or credit I spent to purchase my cabinets, counter tops, new door and flooring to have my home completed to the specifications. This business took my money and refused to correct any errors, that they caused damaged to my countertop, my cabinets are not installed properly. Counters tops are glued on with being 2 inches shorter than what it should be. They damaged the cabinet and ran off. Im asking for store credit to repair my kitchen back to the original specifications of my condo. I have contacted ***** and PL Innovations he stopped responding. I ask for ********** to please rectify this matter this is a business you stood behind, I wouldnt have hired such a bad contractor otherwise. You guys have caused a lot of loss to numerous clients I hope you settle the matter.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lydia E

    1 star

    06/13/2024

    Got case # from Pro Referral after hiring a pro thru ProReferral. Their referred pro had a contract with me that included labor and materials. Contractor didn't finish contract; installed untreated wood on the deck; damaged TimberTech materials; also 5 TimberTech boards were missing when he abandoned project; left worksite in dangerous status (deck was open; stairs were ripped out; boards with nails scattered on ground level); damaged driveway concrete after he got stuck with his trailer on it). Pro Referral offered to sign a settlement and release agreement and a $500 check. Result: I never received this check. The phone number from the case worker doesn't work anymore. Their customer service staff is not allowed to provide contact information from a higher level management. They take a message and I never heard anything back.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.