Business Profile
Online Retailer
Alphamarts.comThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Approx. 3 weeks ago we ordered a coffee table, a set of two side tables and console table from AlphaMart. The order came quick, but was completely wrong - we were sent 2 end tables which was correct, and two coffee tables which was incorrect. One of the coffee tables should have been a console table. Further, the shelf in one of the end tables did not have any pre drilled holes so we cannot finish assembly. We need the following:- a shelf with holes for the end table - a console table - a return label or direction on how to get the extra coffee table back. -additionally there was a **** on the coffee table when it arrived. - further, we are requesting that we are compensated to some degree due to this major inconvenience and delay. Weve reached out to the company and they are requesting photo after photo which we have provided. Now, they want a picture of both coffee tables side by side. We are not assembling the extra coffee table to have to disassemble once we have to send back.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a patio umbrella from this company. They sent the wrong color item and when they were notified, they have refused to process the return, correct their error or exchange the item for the correct one. It has been days of back and forth emails offering a coupon for their store if I agree to keep the item they sent in error and suggest I try to resell it.Initial Complaint
05/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 8 pc patio set from *********** Order was processed, and delivery was done by a 3rd party call Alphamarts.com. Set arrived with one of the chair boxes damaged and chair part damaged and unable to be assembled. Emailed Alphamarts.com, explained situation and requested replacement chair be sent. Included 4 photos. I was Informed that only damaged part could be replaced and that part not in stock, would take 2 months to obtain! Unable to speak with anyone on the phone as there is only a busy signal when dialing one number and a message stating "no service representative available at this time" when dialing another number. A 2 month wait for a part is totally unacceptable for furniture that is intended to be used for the summer! If part cannot be obtained, then a replacement chair is requested!Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an outdoor dining set from Alphamart in March of 2023. In less than a year, one chair has rust and warp damage. I sent an email on March 17, 2024 with proof of purchase and photos of the damaged chair and asked for a replacement. To date, my email has gone unacknowledged. I have also been calling and the number ************** which is their customer service number, it just rings and then it goes to voicemail. The name of the company is never mentioned in the voicemail greeting. This is frustrating to say the least because they claim the chairs are double powder coated and rust resistant. I would just like a replacement chair.Initial Complaint
11/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased item: Phi Villa IF-403J, from one of Alpha Mart Holdings, LLC's affiliates, Bed, Bath and Beyond before they closed their stores. The associate informed us that the item was an online return that was being sold in-store since they could not ship it back.We purchased the item a few months ago for our new home. After moving and getting settled in, we were ready to assemble this item.When we opened the box, we sat all the pieces out and there was large manila envelope with nuts, bolts and papers, which we assumed were the assembly instructions.We pitched the box, along with several others that have been piling ** in our home.Once we sat down to put the item together, we noticed that the papers inside were not assembly instructions.We then contacted Bed, Bath and Beyond. They stated that we would need to reach out to Alpha Mart Holdings, LLC for the instructions or replacement parts.We looked for a customer service number and could only find an email online. We made initial contact and were asked for an order number. We then explained that the item was purchased in store at Bed, Bath and Beyond and there was no order number. We were then asked to provide which online store for the purchase. We reiterated that we purchased IN-STORE from their affiliate, Bed, Bath and Beyond, that the item was an online return and we did not purchase online. We advised that we needed a copy of the assembly instructions and a replacement part as one of the items was broken.We were then told that we would need a confirmation number in order for them to help us. We reiterated that there is not a confirmation number. We advised that we can show them that we purchased the item from Bed, Bath and Beyond. We stated we didn't want a refund or to return the item, we just wanted to pay for the replacment part and get assembly instructions.A customer service agent named **** outright refused to help us and suggested we use wood glue to repair the part. Terrible service!Business response
12/07/2023
We've sent the replacement parts required and informed the customer of the tracking number via email.Initial Complaint
10/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a patio chair set thru Wayfair which came from Alpha Mart Holdings. The box was damaged and assembly hardware was missing. There is a card that says to call Alpha Mart Holdings if any hardware is missing so I called. They asked for the order number starting in "**..." which I provided them. I spoke to a woman named ***** yesterday (26 Oct) and she said they located my order by the ** number I provided and they would send me the missing hardware. This morning I received an email reply stating they cannot supply the hardware and I should purchase it at my local hardware store. All I am requesting to resolve this is that they mail me the replacement hardware bag for E02GF113 chair set so I can finish assembly of these chairs. If they will not assist the consumer then they should not put a card in the package stating to contact them if parts are missing.Business response
12/07/2023
We've sent the hardware bag and informed the customer of the tracking number via email.Initial Complaint
10/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a patio furniture set from Target manufactured by Captiva Designs which is a brand of Alpha Mart Holdings, LLC. I contacted target a few weeks after the one year purchase date because I noticed a great deal of rust on the table top. It obviously has been rusting for quite some time. Target was unable to help but provided the contact for the manufacturer Alpha Mart Holdings, LLC.Alpa Mart Holdings, LLC was unwilling to stand behind their product and hid behind their one year warranty. Although I did not contact them within the one year the damage clearly started well within the warranty period. Despite numerous attempts to work with the customer service department they will not honor or stand behind their product. A patio table should not begin rusting within 1 year of purchase. It is not fit for purpose and is of clearly sub-standard manufacturing. I seek replacement of the table and for the company to stand behind their products and not hide behind a technicality of contacting them a small number of days after the warranty period. The damage clearly began within the warranty period. The table was delivered by Target on or around September 6, 2022 and the first contact with Target to investigate the issue was early October 2023.Business response
12/07/2023
We've sent a new table and informed the customer of the tracking number via email.Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We received a patio set that was missing parts to two chairs and have been fighting to get the parts and/chairs replaced since July with no resolve. They keep claiming thr parts have been shipped but that has not occurred. Nor have we received a refund for the purchase or chairs. We are seeking either chair replacement or parts and shipping costs.Order 111-9506461-2452267Business response
12/07/2023
We've sent the replacement parts required and informed the customer of the tracking number via email.Initial Complaint
07/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought patio set that included a fire table after putting together for hours it is broke and the fire table wont light. I emailed the company and Yvonne emailed me back a trouble shooting guide. I tried it all and nothing worked it appears that when packed the line that connects from the propane tank was kinked/bent and wire/copper inside got ruined. I love the set but spent a ton of money on it and can’t use it. I am not looking for a refund just a new table or part to if my current table. The set is nice quality but I would like to be able to use it for what it is intended for and paid for. I have a receipt to show proof of purchase.Business response
08/01/2023
We've sent the replacement part and it's on the way now.
What I want to know is if there's any chance that these complaints could be marked as solved, since we've cost a lot to solve our customer's problem.
Please guide what should we do.
Best regards,
*****Initial Complaint
07/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I wanted to return a patio set. Instead of honoring my wish to return it, they kept emailing me, which turned into bullying me to not return it. The company is a third party seller on Amazon, and I contacted Amazon multiple times for them to get the postage I paid to return the item, which amounts to $278.07. I sent it back through Fedex within their 30 day return policy.I had been in the hospital and felt I could not assemble the set, but I had every right to return it. Amazon said that I should schedule a pick-up and that they would take care of it with the A-Z guarantee. After that I got an email from the seller with links for return labels, but it was too late. I had already sent the set back per order of Amazon. They did refund the amount of the merchandise, but I am still waiting for the postage to be refunded. I cannot go to Fedex, although my BOA Visa said it was fraud and encouraged me to do so. When Amazon found out, they closed the case. I called them and told them the agent at BOA was mistaken to go after Fedex and withdrew the dispute. Today I called Amazon again and spoke to a manager. They promised to get back to me in six hours but haven't done so. Since it is a third party seller, and I have no way to get in touch by email--just the CA address, how will I get my $287.07 back. This has been a nightmare. Eight days after my operation, I fell down the stairs and had to go to the ER. I don't need this kind of behavior from ACE-H or Amazon. I just want my money back and filing a complaint with BOA Visa might be complicated because the charge is from Fedex. Fedex is not to blame. I have all sorts of documentation of emails, and Amazon records their calls, so there's that. I have been promised a resolution from Amazon multiple times and told "not to worry."Business response
12/07/2023
We are willing to cover the $287.07 shipping fee. Would you please tell the customer to offer a PayPal account?
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Customer Complaints Summary
23 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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