Business ProfileforCable Pipe & Leak Detection Inc

I contacted Cable Pipe & Leak Detection (CPL) about water leakage at my location, *************************************************************************. ****** arrived on May 24, 2023, and I issued a check of $325 after the service. ******'s actions:1. Marked a leaking manifold pipe with blue tape.2. Advised capping upper end, assuming top-to-bottom water flow.3. Marked the floor for suspected underground leak.CPL doesnt repair. Thus, I engaged a plumber to address the issue. Regrettably, upon examination, it was revealed that the pipe ****** had marked was not the problematic one. Contrary to his initial assumption, water flowed from bottom to top within this pipe.I promptly contacted CPL on 5/26, forwarding images of the situation to ******. Unfortunately, I received no response from ******, and when I communicated with the operator, I encountered an uncooperative attitude from an operator, later identified as an individual whose name begins with the letter "M."(I forgot her exact name) The operator declined another free detection or prompt service while my leakage problem was getting more server. Consequently, I took the step of stopping my check payment.I subsequently contacted another leak detection company, Home Leak and Drain, and their owner, ****, effectively identified and resolved the leakage problem. Notably, ****'s pinpointed location of the leak differed significantly from the spot that ****** had labeled.All 3 of ******'s advice were incorrect! His errors cost $300 for wrong pipe cut and $500 worth for the fix. CPL demands $450 ($325 service, $100 collection, $25 bounce fee) despite their mistakes. I am summiting this request to stop CPL's pursue of the $450 and seek an official apology from the company in recognition of the subpar service and customer service experience I have endured.For more details, please reach out to **** from Home **** and Drain at ************.Thank you very much for your time to review my case!