Business ProfileforEl Cajon Ford

I brought my Expedition in because it would intermittently stall, but still pretty regularly. I would coast to the side of the road put it in park and it would restart. After a while, the truck wouldnt try to start like the computer didnt recognize the chipped key. I told the service writer these concerns and he focused on the, in his words "no crank, no start" even though i reiterated numerous times that wasnt the main concern because my vehicle stalling out while driving down the road is a safety issue for my family. After dropping it off Thursday, they said it would likely be a few days before they could get to it. I was good with that. Monday at 12:46pm i get a call that i missed saying i need a battery and it needs it before they can check anything else. I try to call back literally 5 times (@1:30, 1:40 twice, 2:30 and 4:30) and cannot get the service writer to call me back. I even called the main front desk and they brought a note to the desk of the writer. Finally at 4:45 i actually get to speak to the writer and ok the battery so they can continue the diagnosis. Then Friday they call me again to tell me they couldn't replicate the issue. I pick it up the next Monday and see that they had it for 4 days with a new battery but only drove it ************************************************************************************************************************************************************************************* something and was expecting it. They showed zero desire to find an issue and just wanted to make a quick easy buck selling a battery (that i did not need, i kept the old one and brought it to a 3rd party to retest). Fast forward, i drive the 7-1/2 miles home nervous it would do it again but it did not. But, i drove to the store 3 miles away and on the way back it stalled again 300 feet from my house. I put it in park and it started right up and got it home. It was less than 20 miles since i picked it up and I'm back at square 1, $220 lighter