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Business Profile

Property Management

Hoban Management Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in June 2016 never have I once been told my apartment was a clutter and fire hazard until ************************* became our resident manager I had been getting notices that my apartment was a chronic mess. I spoke to ***** about this she told me to call her corporate office if I want answers as to why these notices were placed. She said my bedroom where I do work from home has outlets overloaded. II use power strips that are protected and will shut down if there is a load. These power strips are very legal to use and SDGE came out and placed them. So how in the world Is it a fire hazard to have a power strip especially when SGDE has been out here to place them? I agree sometimes we will leave some dishes in the sink but this place is not a mess as they say they are just wanting a reason to kick me out after 8 years of being here.

    Business Response

    Date: 01/24/2023

    I would like to start by offering an apology on behalf of Hoban Management for any comments that were made about the condition of your unit that offended you. There initially was an inspection done back in the beginning of 2022 where maintenance had entered the unit and it was observed that there was unaddressed pet waste and clutter throughout your unit. We sent a few letters following that each time an inspection or vendor had been present and observed issues that prevented them from performing their job or could possibly pose any type of safety issue. We have sent these letters in an effort to inform you that as a tenant you are expected to keep your home in a safe and healthy living condition. The supervisor has personally offered their apologies to you and addressed all open issues with you. Nothing here is being done with ill intent or an attempt to kick you out. We are simply trying to enforce the same expectations in each and every apartment home. 

  • Initial Complaint

    Date:05/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hoban Management refuses to handle maintenance work(AC) and I am a tenant. This has taking more than 3 months to fix abs Site manager ONLY notifies Electrician(s) when they are on site. They need to fix maintenance issue because I pay to live in their apartments.

    Business Response

    Date: 06/08/2022

    On behalf of Hoban Management, I would like to offer our apologies for any inconvenience in not having this repair completed in the first attempt this may have caused.

    I believe our team put forth the effort to try to get the issue resolved to the best of their ability based on staffing availability and the hardships of covid.

    with that being said here is the list of our attempts to repair **************** A/C:

    04/08/22 installed a/c from vacant unit 113
    04/11/22 new a/c installed
    04/29 /22 Maint. Tech checked a/c and said it was running slow ,checked breakers and outlet
    05/02/22  request by tenant to check a/c  
    05/12/22 Maint. Tech went to check but no answer
    05/17/22 Maint. Tech checked the a/c and said it's an electrical issue 
    06/6/22 Maint. Tech II Scheduled to fix a/c 

    on 06/06/2022 our Maint technician successfully repaired A/C unit

     

    Customer Answer

    Date: 06/08/2022


    Better Business Bureau:

    I do not appreciate the companies falsification regarding, I, *************************** not answering my door due to me working from home home and if, that were the site manager should have notified me via text or phone call of trying to make contact. The issue has been resolved but, company need improvements in maintenance issues being resolved in a timely manner.


    Regards,

    *************************

     


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