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Business Profile

Towing Company

USA Towing and Recovery
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company towed vehicle and damaged Spoiler kit and muffler , other parts underneath may have been compromised Taking to shop soon to get fatal eat and court if needed , company failed to fix damage so far and or respond

    Business Response

    Date: 10/11/2022

    ********************,

     Please send any pictures and documentation supporting your claim. I would be happy to look into it.

     

    Thank You

     

  • Initial Complaint

    Date:06/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was refused service and was given absolutely awful customer service afterward. On June 26th, *********************************************************************** a spot clearly posted that is reserved to only be used by **** vehicles. Once the tow truck driver ****** had arrived at the condo complex and took pictures of the vehicle in question to be forwarded to the Dispatcher ***** for approval to tow. Although I had initially disclosed to ****** that I am an HOA board member, ***** then reviewed the photos and refused to tow the vehicle because the sign directly in front of the vehicle did not state "*** Towing" and the pavement of the spot the car was parked in did not have a number that would signify it is someone's personally owned spot. The most ridiculous part was that the vehicle did not have any credentials that would suggest the vehicle owner is affiliated with the ****. After ****** left the complex, I followed up directly with ***** informing her the vehicle is obviously not with **** and is therefore not authorized to park there. ***** then rudely responded, "who is going to park there sir?" as though the contract we have with the business is absolutely meaningless. After ***** had argued with me over the phone, she finally budged and said she will send the driver back to impound the vehicle. After nearly two hours of waiting for a call or for the driver to return to the complex, I called again and spoke to ***** again to request an update. ***** simply told me "we are very busy at the moment and we will send a driver out once one is available". So after *****'s incredibly poor communication and refusal of my request to tow, I was scolded and put at the back of the line. ***** performs her role very poorly and makes me think less of an otherwise good business.

    Business Response

    Date: 11/28/2022

    Our dispatch and drivers have to obey ** laws. If there are any issues with legality, we do not tow. From our records we were unable to verify identity of the caller and it was also issues with legality of the tow. 

    Thank You

USA Towing and Recovery is BBB Accredited.

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