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Business Profile

Dentist

Gentle Dental

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Gentle Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gentle Dental has 152 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 46 Customer Reviews

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    Review Details

    • Charnelle M

      Date: 09/30/2024

      I have been with GD, **************** for many years, Ive been too lazy to leave until today. The reason is this: my temporary crown fell off and I called them Monday while they were open so I could come in and get it Re cemented. They stated they couldnt see me until late Wednesday because they were busy, they kept repeating, its a busy office, you just cant come in and expect to be seen. These are Drs, not covering an exposed root is dangerous to the tooths health, who knows what could happen in 2 days? I am offended, by their lack of concern for a patients dental needs. It was bad enough to have them constantly rescheduling and billing me more than quoted,, but not taking care of emergency dental needs has crossed a line

    • Angel S

      Date: 09/05/2024

      BEWARE: The customer service from this office as absolutely horrendous. I received service a year and a half ago, but didn't get a bill for what my insurance didn't cover until last week. When received service I asked specifically for what my complete total would be, and was ensured by the staff that the amount I would pay would be the complete amount. That was a lie. And buried in the terms was a statement that it was simply an estimate. Time amount is only about $100, but the deception and misleading from staff is unreal. If you use their services please understand that you may be billed additional whenever they finally get around to sending you a bill.

    • Stephen G.

      Date: 08/29/2024

      I was a patient at ****** Dental in *****, and I went to get some work done and the lady that handle the financial part told me that my balance left was ***** and so I got care credit and payed the balance, They made me believe that my insurance covered the rest and I ended up getting the work done. Finding out after all the work was done that I had to pay Gentle ****** over ***** dollars more. just in case if I did not mention before I have been on disability since I was 19 I get a limited amount of money each month and I would have never got the work done if I knew that I would have to pay such a largre amount of money.

    • Samuel R

      Date: 07/23/2024

      The billing and administrative staff here are horrible. They will give you one price and charge you another price later. It seems like this is not a new practice for them. Stay from this unethical place and save yourself some peace. A girl named ******* in the front office told me that they had sent a letter about the new price. This place will hike up prices and will not be transparent about the process and pricing.

    • Karen B

      Date: 07/18/2024

      Went for Invisilign. Doctor gave me a price and I knew what insurance would cover so I knew what my portion would be. At the desk, they wanted me to pay $1,800 more than what I knew I should be paying. When I asked if they had put in my insurance, they said yes. When I said this sounds too high, more than what the dentist had told me it would cost (with my insurance) and I was told "it is what it is." I paid it because I was getting really angry with the attitude of the person I was dealing with so decided I would call after I calmed down a bit. When I called, they did a check and said the insurance # was entered incorrectly and yes, I was due $1,800 and they would have this resolved the following week. After numerous calls I was told it has to go through HQ and they would have it resolved in a few days. Followed up again and was told HQ is saying they do not give refunds. This is not a refund, they overcharged me. It's been over a month and no one will return my calls. I came on here and saw lots of complaints about the same thing. I no longer think this was a mistake. I think this is their business model. DO NOT do business with this organization.

    • Madonale S

      Date: 07/01/2024

      This complaint is in reference to my refund money in the amount of $1,320.00 that I have not receive up to now , 7/1/2024 ******, Manager of Spanish Trail, location *********, **) is the person Im dealing with to solve this issue On April 15,2024, I spoke with ****** and said that the processing of refund will go through the ************* Headquarters ) and it will take a month and a half to process I told her Ill wait then . Time came and I called her about my check and said shes was going to send an email to process the check I got mad at her since I waited q month and half as she promised that it will take that period to get it processed but she did not do nothing during that time Then, we talked numerous times about my check . She was dealing with ***** ( from ************* and told me she was waiting for the tracking number so she can call me and let me know on when to get the check Promises were made but up to now I have not receive my check I tried to call **************** but its always an answering machine . I have left plenty of messages but failed to receive a call back I have all the records when called, names, time ..,Gentle Dental SEND ME MY CHecK $1,320.00

    • Annique C

      Date: 06/25/2024

      They are a horrible outfit they keep rescheduling all the time they don't bother telling u that they are short staffed and u have to wait for hours to be seen the back office has no clue the front office doesn't know what they are doing my appointment was for a filling and they schedule me for x rays they need to get it together they do not know what they are doing

    • Luis C

      Date: 06/24/2024

      I wish I could do 0 stars.They try to upsell you too much, too constantly even if you ask them to stop.Also they charged my wife $79 dollars for an Xray when we clearly stated we didn't approve ANY service our insurance didn't cover.they REASSURED everything would be covered, otherwise they won't do the procedure and now we just received this statement in the mail.I should've seen the reviews before vising this place.I simply can't believe this place is still in business.EDIT:I spoke with ****, the practice manager and he said they will speak with the employee but won't write off the charge.Once you sign the "good faith estimate" you're basically agreeing to pay anything your insurance doesn't approve.This was at Gentle Dental Awhatukee.

    • Laura R

      Date: 06/05/2024

      Didn't have a problem with the dentist but billing is a nightmare! Was told I didn't have insurance twice, which I did. They don't bill insurance at times, which I finally got straightened out. Was told my portion for oral surgery was over $800.00, which I paid, to later find out my portion was only $200.00. Its been 4 months and still waiting for my refund. 2 weeks ago I was told "The checks in the mail." Worse business practice ever!!!

    • Aaron B

      Date: 05/01/2024

      My initial 1st visit at their ******************** ***********. 8am appointment. Dentist rushes on front door late at 810 am. Her hygienist doesn't arrive to work until 830am. Meanwhile neither of them acknowledging me after being called by to dental chair. Finally had to get up and leave. Obviously felt extremely uncomfortable with their professionalism and tge care I was about to receive. This place is ridiculous! The hygienist didn't care either. Dentist was worried she was going to be reported.

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