ComplaintsforEndicia Internet Postage

• Initial Complaint

  03/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I just received an email stating that I have a package on the way to be delivered Monday March 27th. I have no knowledge of who this company is and I also had a recent notification that Stamps.com was shipping something and nothing was received. Today I had about 7 transactions stating it was ********* which took ***** and I want to report this and get my money back

  Business response

  03/31/2023

  Dear *********,
  
  We understand your concerns.  Endicia is not a shipper or a carrier such as the ********** or FedEx.  We are a software company and our product is software that provides the ability to print postage.  
  
  We recommend contacting the **** directly.  We understand your concerns about receiving this email and apologize for any misunderstanding.  The message that you received does not indicate that you have been charged for an Endicia product, but it may indicate that an Endicia.com customer is utilizing our service in order to ship a product to you. The possible customer may have used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this order or customer.   
  
  We do not charge transactions under the designator of Microsoft.   For cases such as these, and if you are concerned about fraudulent transactions, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   
  
  In regard to the shipment, the ************* ************** (****) handles the actual delivery of your items.  We would recommend contacting the sender directly or you can contact the **** directly at 1-800-ASK-**** or visit www.usps.com. You can obtain shipping information by speaking with a **** representative on the phone or by using the Track & Confirm tool on the **** web site.  
  
  Sincerely,
  
  *******************
  Customer Care Director
  **********************
  
  

• Initial Complaint

  03/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company charges random charges that are not true! I have multiple charges thru out the year and it totals to $151.78. This company needs to refund everyone the are stealing from.

  Business response

  03/17/2023

  Dear ********:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  
  In researching this issue, we do not see any out-of-the-ordinary charges. We see that you are on a $0 shipper plan, and so you are not being charged any service fees, and the only charges we can see on your account in our records are routine purchases of postage for the prints that you have made.
  That being said, we do take your concerns seriously and invite you to contact us at ************************************ so that we can collaborate with you to see what charges you have seen that are concerning you and make it right if erroneous charges have indeed been posted to your payment method.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called my credit card company via phone to pay my bill. I noticed the balance for March was higher than the balance for February and I haven't made any charges, as I'm trying to get the total balance down. I asked the cc representative to check my account history. She stated there were three charges to my credit card amounting to $60.00 from Endicia in Feb 2023. She also stated the charges were to ******, *****. I've never been there, know anyone there, bought anything from there, or returned any packages/letters there. I called Endicia who stated they don't have a record of an account for me. The rep apologized and recommended I call my cc company to cancel the card and flag the charges as fraudulent. I already did. But this nonchalance from Endicia is unacceptable. I'm saying that my account has been compromised AND people are using your company to make fraudulent transactions! She should have made an effort to report this to her supervisor. This is the company you work for! I honestly don't know if her findings are 100% accurate and would like a follow-up detailing how this occurred. How was someone able to charge my cc three times using Endicia??? The funny part about this is, I don't even use this cc online.

  Business response

  03/16/2023

  Dear *******,
  Thank you for your inquiry. We definitely understand the gravity of this issue and we take these concerns very seriously.  Endicia is a PC Postage Vendor licensed and approved by the ****.  We are one of several approved vendors of **** postage.  Endicia will cooperate fully with your financial institution to help our mutual customers and follow the necessary protocols related to the potential fraud.  Financial institutions have standard policies and procedures set in place to help their customers with these issues, and refunds are handled by the bank or financial institution.  We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  
  Please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Endicia. We sincerely apologize for the inconvenience.
  
  Sincerely, 
  *******************
  Customer Care Director, ********************** 
  
  

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On a fairly regular basis, my account is unjustly charged for a never-described reason. The email title will **************** Funding Confirmation" and the message will contain a phrase stating "Automatic Overdraft Protection has been triggered". With this, they give notice that they are taking money from my account. I have never seen a reason for why this is being done. We have had an account for multiple years and we have a scale and know how to use it. It's very simple actually. The reason for the money grabs seem to be that they believe something was incorrectly input to produce a shipping label, most likely the weight of the package, we presume. Our scale is accurate and easy to use, so that doesn't make sense to us. If indeed it is a weight issue, we believe there may be multiple items on their scale with they weigh, as some of the process is automated, and therefore they are generating the wrong weight on packages from time to time. There is no information given to show why the money is being taken - no tracking number, no order number, no information or reason for why the money was taken. It comes across as just pure corporate theft from a presumable multi-million dollar operation. We'd like a full refund of all the takings and a commitment to stop this practice in the future. I have attached copies of the wildly vague emails simply stating "hey there, we're taking X amount of money from your account, but don't have any reason or justification for it.".

  Business response

  03/14/2023

  Dear Levar,
  Thank you for contacting sharing your concerns on this APV process.  We take our customers concerns very seriously.  To clarify, we show that you received overdraft charges.  Overdraft protection occurs to cover funds due to APV adjustments.  As stated in our Terms, to which all customers must agree prior to creating an account: 
  
  If you use a shipping service that is paid only when the label is used or if it is determined by Endicia or a carrier partner of Endicia that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Endicia may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended. Endicia reserves the right to retain the services of a collection agency to recover the amount due for outstanding payments.

  
  For 2023, we show that the following overdraft fees occurred:  
  ? 03/07/2023 3:21am PST RA169765779 Postage Purchase : Overdraft $37.29 Endicia OK
  02/28/2023 3:15am PST RA168691470 Postage Purchase : Overdraft $11.10 Endicia OK
  01/17/2023 3:11am PST RA162111894 Postage Purchase : Overdraft $10.00 Endicia OK

  
  The terms can be found here:
  **********************************************************************;
  
  We are sorry that you encountered this issue.  To clarify, adjustments come directly from the carrier and we are required to pass them onto the customers.  If it is determined by a carrier partner of Endicia that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), the adjustments would be made.  To clarify, Endicia passes along the charges from the carrier it is not a direct charge from Endicia or the Endicia software.  
  The ****'s Automated Package Verification (APV) program streamlines how the **** checks postage on certain packages with labels generated from PC Postage applications.  Previously, the ************** only sent notifications to shippers when differences in package characteristics are detected.  **** handles under-paid and over-paid postage labels via their Automated Package Verification (APV) system.  The **** APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes.  If the amount is underpaid, a debit will be made to cover the difference.  

  For more information on Automatic Package Verification, please click on the link below: 
  

  ***********************************************************************
  
  We apologize for any inconvenience. 
  
  APV adjustments occur every night and will be reflected in the customer's postage meter.
  
  You will be able to view the details of any adjustments by the **** in:
  
  The Reports Tab:  Any account balance adjustments are displayed in the Balances Report, which lists all transactions related to your account.
  You can view these adjustments by clicking Reports > Balances >Transactions and scanning the Type column for Adjustments.
  
  The History Tab: Postage adjustments may also be displayed per shipment in the Print Details panel, in the Services section. Adjustment amounts are also shown in the grid in the Adj. ****** column.  
  
  View History > Search tab:  For customers using older versions of our PC Software. 
  
  To best serve our customers, we provide the terms for Endicia accounts during the registration process. Endicia accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( **********************************************************************; ) on a single webpage during the registration process. 
  
  Sincerely, 
  *******************
  Customer Care Director, ********************** 
  

  
  

  Customer response

  03/20/2023

  
  Complaint: 19550739
  
  I am rejecting this response because:

  
  This is canned language, not a legitimate response. Right away, I see that the response limits the complaint to thefts occurring in this calendar year,despite the list I gave which showed thefts in the prior year. And then there is some note that we are required to pass these along, as if that corporate agreement can absolve the company of participation in the theft of their own customers. My question would be: Why did Endicia agree to pass along these false adjustment charges, especially without any support or evidence for the taking of the money? Its just a legal way to attempt to escape responsibility for a ongoing ring of theft that is occurring.

  
  It is taken as indisputable fact that some error was made on my part by simple edict of the shipping company **** or ****** And on that edict, without any proof or evidence, a charge occurs. Is it not viewed as common sense that any shipping company has a financial incentive to make small adjustments occasionally to what must be hundreds of thousands of accounts, and in that way raise millions of dollars in unjust, stolen revenue? Who's to say this whole "adjustment" operation isn't a massive scam?  The labor taken in our office to measure and weigh packages does not even factor into the equation. Whats the point of even having a scale and tape measure if inputting the correct weight and dimensions dont even matter?

  
  In each case of "adjustment' to our account, the shipper is wrong, and we deem the charges as corporate theft, especially given there is no explanation or proof of their position. We measure and weigh each package on a **** approved scale. I have not seen any proof that the shipper is correct, so why are they assumed to be correct? I"'m sure there is an internal "inaccuracy rate" relating to the weights and dimensions of packages which will never be disclosed to sellers. Why does Endicia allow and even participate in helping their customers get money stolen from them? The shipping companies don't even attempt to offer any proof, and the whole "adjustment" process is vague,without details, and hard to even figure out without significant time investment - all for, in some cases, what might only be a few dollars each time. This takes away the incentive to investigate, as the cost of the time taken to figure it out outweighs the actual stolen amount. But wait....here is our solution! I can request an investigation! And now I find out that the shipping company that is stealing the money is then charged with investigatingthemselves on whether or not they engaged in theft or wrongful taking. This is laughable and cannot be considered serious. The outcome is already known. So,it apparently takes the full effort of a court case to recover the false charges.
  

  Simply passing a fraudulent charge along (with the appropriate legalese, of course) makes Endicia an accomplice in the taking of money from our account and no doubt thousands of other accounts, as the theft cannot occur without Endicia's assistance. It would be great to see Endicia put their customers first, but they believe the corporate agreement with the shipping companies allows them to simply stick their head in the sand or otherwise turn their face in another direction so as to pretend not to see. No doubt, this must be the most profitable position to take fleecing their own customers. There are various forums where it can be seen that there are many other account holders who are facing this same problem and have the same complaint stated here. While I'm sure that at some point, a seller has input a wrong dimension or weight, I highly doubt that every one of the complaints I have seen is inaccurate. It's more likely that the majority of the stories listed are accurate accounts of frustrated sellers just like me.

  I was going to detail each theft event and show why it is not legit, but I no longer even see a point in contesting this, as the canned response shows Endicia is clearly a willing partner in this theft, or euphemistically labeled,adjustment operation. The legalese is pointless, as any piece of research shows 90%-95% of people dont even read the terms and conditions, many of which simply cant understand what is often confusing and ****** worded language. Ill just close my account and pursue the stolen money by other means.
  
  
  Sincerely,
  
  *************************
  

  
  

  Business response

  03/20/2023

  Thank you for sharing your feelings and perspective on this issue, LeVar.  To clarify, postage funds are purchased from the ***** not Endicia.  Endicia is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.  Endicia is a postage provider licensed by the ***** and APV is a **** program/entity introduced in 2018.  If an incorrect amount of postage is discovered, either too little or too much, the **** will issue an adjustment, either a debit or credit, to your postal account balance through Endicia.  Before APV, a package with insufficient postage was returned to the sender, or worse, delivered with postage due, a terrible customer experience.  With APV, packages with insufficient postage will be delivered, and the postage due will be deducted from your account. 
  If you feel that any APV adjustment made by the **** is incorrect, you can dispute any adjustment with the **** directly by sending an email to ****************************************** This email should include the following information:
  *The Tracking # of the package.
  *The Adjustment ID associated with the adjustment.
   *The reason or explanation for the dispute (please provide as much detail as possible).
  If the **** requires more information, they will reach out to you via email.  
  The APV process is completely transparent. You will be able to view the details of any adjustments by the **** in:
  *The Reports Tab: Any account balance adjustments are displayed in your Balances Report, which lists all transactions related to your account.
  *The History Tab: Any postage adjustments are displayed per shipment in the Print Details panel, in the Services section. Adjustment amounts are also shown in the grid in the Adj. ****** column.
  Thank you again for sharing your perspective. 
  Sincerely,
  *******************
  Customer Care Director, ********************** 
  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October and November of 2022, I reprinted postage on endicia.com. Instead of reprinting the postage, I was charged twice. The records are in my logs, and endicia (or stamps.com) has this information as well. This also happened in January and February of this year, and I was able to apply for a refund (which I haven't received yet), but the October and November purchases are not available for refund on their website. I've tried contacting them, and no one is getting back to me. I would like this matter resolved, and I really feel someone from tech support should be looking into this, as I'm sure I'm not the only one this has happened to.

  Business response

  03/02/2023

  Dear ********,
  
  Thank you for contacting Endicia.  We apologize for your experience.  We show that we emailed today the details of your 2023 e/refund claims.  If an item was scanned / used the claim would be denied.  We show that a number of e/refunds were denied for this reason.   

  If you choose to reprint postage, rest assured that this will not deduct from your balance again.  Rest assured that customers do have the ability to reprint a mailpiece right after they print with the Endicia program.  However, there are situations that would cause the reprint feature not to be available, and we would be happy to provide further information on this issue. 
  
  1. If any changes were made in the postage printing tool, this will disable the Reprint feature.  For example, if you click out of the screen, close the program, or make a change to the weight, mail class, delivery address, or anything else, the Reprint button becomes disabled, and you will not be able to reprint.
  
  2. If the mailpiece is not a shipping label with a built-in tracking number; not postage printed directly on First-Class envelopes, flyers, and postcards; or not a NetStamps label.
  
  In cases when the Reprint feature is disabled, we would recommend requesting a postage refund.
  
  Below is an article with more information for you:
  
  ***********************************************************************
  
  Wed be happy to discuss this further with you.  Given the nature of your issue, we recommend that you please contact Endicia ************* to speak with a Technical Support Representative. Our ************* Team will be happy to assist you further.
  
  Please call Endicia ************* toll-free at **************. Our operating hours are MondayFriday, 6 AM6 PM Pacific Time. We look forward to personally assisting you.
  

  Sincerely, 
  *******************
  ************* Director
  ********************** 
  

  
  

  Customer response

  03/04/2023

   
  Complaint: 19452526
  
  I am rejecting this response because:  This is an inadequate response. My account number is ******.  I have emailed with all the spreadsheets showing the double charges.  Yes, I made an error on requesting a refund for the incorrect ones, but that is because when I "reprinted" postage, endicia assigned new tracking numbers, and I was confused as to which ones were the ones that actually shipped, and which ones were discarded.  I was still double charged in September, October, January and February.  I expect to be refunded for those double charges!  There is no other acceptable recourse.  How can you charge me twice for something that shipped once?  I was able to click reprint, answer the questions, and supposedly "reprint".  I have no idea why your system charged me twice.  You can see this in my print log.  I have sent these logs to ****************  Please advise and let me know when a refund can be expected.

  
  
  Sincerely,
  
  *************************

  Business response

  03/13/2023

  Thank you for your feedback, *****************  Reprinting postage immediately after you print would not cause your balance to be deducted again.  Printing new postage as a new postage transaction would cause your balance to be deducted.  To clarify, if any changes were made in the postage printing tool, this will disable the Reprint feature.  For example, if you click out of the screen, close the program, or make a change to the weight, mail class, delivery address, or anything else, the Reprint button becomes disabled, and you will not be able to reprint.  Also, the reprint feature is not available if the mailpiece is not a shipping label with a built-in tracking number; not postage printed directly on First-Class envelopes, flyers, and postcards; or not a NetStamps label.  In cases when the Reprint feature is disabled, we would recommend requesting a postage refund.  Claims for Shipping Labels and Return Shipping Labels with built-in tracking must be submitted within 28 days of the print date of the postage.  You can request an e/Refund for Shipping Labels from the Stamps.com platform within that stated timeframe of 28 days.  Claims for NetStamps and postage without built-in tracking must be mailed in within 60 days of the mailing date of the postage. 
  
  Your postage purchases are transactions with the **** through our software. Refund requests are subject to **** guidelines and are granted at their sole discretion.  We do not obtain postage funds for prints or failed prints.  Postage funds are purchased from the ****, not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.

  
  Wed like to make the experience of printing PC Postage with Endicia as easy as possible.  After reviewing your Endicia account, we have decided to issue a postage credit $50.00 to your postage balance as an exception to the **** Misprint Policy.  If you are logged in, please press the F5 button on your keyboard to refresh your postage balance. If you are not logged into your software, the postage balance will reflect the credit after you log in.  You will receive an email confirming this credit was issued in the next few minutes.

  
  Sincerely, 
  *******************
  Customer Care Director
  ********************** 
  

  
  

  Customer response

  03/13/2023

   
  Complaint: 19452526
  
  I am rejecting this response because: While $50 may seem like a grand gesture, and you are saying that what happened couldn't have happened, it actually did.  Now I'm no longer able to even reprint postage.  I worked with someone at endicia, and they escalated my case.  I was on the phone over an hour and a half.  The people were supposed to call me back after I said I could no longer wait.  They tried to call me back on Friday, the 3rd (after talking originally on Wednesday, the 1st with ******). I was unavailable, and they left an incoherent message on my voicemail.  No one has reached out since then.  Endicia owes me ***** from September of 2022 and ***** from October.  I believe my transactions from February were settled.  There were ***** from January that were charged twice. So, while $50 seems like a generous offer, it's really not.  And, the **** didn't mess up, endicia did while charging me twice when I tried to reprint.  **************** helped me tremendously when I originally called on March 1.  At this point, I will be watching my account like a hawk to make sure this doesn't happen again. I can't believe I'm the only one this has happened to.  However, since I no longer have the availability to use the reprint option, I guess I should be fine.  
  
  I will be writing this off as a loss, but I would suggest better customer service in the future and better technical support.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i do not know who endicia or usps stamps is. on 1/30/23 the charged my bank account in 4 transactions totalling $50. i do not know how they got any of my information. i want them to refund the money they stole from me and be charged with fraudulent transacting. they are scammers

  Business response

  02/01/2023

  Business Response /* (1000, 5, 2023/01/31) */ SDC Response: Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We would like to assist you in this matter, but we cannot find any evidence of an account under either your email or phone number. If you would be willing to, could you please forward to us the email that you received claiming the charge at *********************** With that email, we would be able to investigate what has happened and then resolve it. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Endicia Consumer Response /* (2000, 7, 2023/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their offer as long as they make this right and correct it. i have uploaded the charges from my bank account that states it came from them.

• Initial Complaint

  12/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started having issues with the Indicia print service. On several occasions it will charge me for prints of stamps I never did. I've called customer service and got the run around and never received a refund for the money they stole. I am cancelling this service and will tell all of my friends that mail off cards to do the same. They are a deceitful and horrible company that scam people out of money and then make it to where you have no proof.

  Business response

  12/16/2022

  Business Response /* (1000, 5, 2022/12/05) */ Dear ****, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Reviewing this issue, we do show that you requested misprint refunds via the Endicia software, but we wanted to clarify that the claim must be mailed in as well. If you are requesting a Mail-in Refund, then you may request a claim form through our software. You can do this by clicking on the Request Refund button in the software. However, once you request this form, you must print it out and mail it to us, along with your misprinted postage, any unused blank labels, and Printed Postage History. If you are seeing "Refund Requested" status on your screen for the Mail-in Refund, this may indicate that you initiated the request process by clicking on the Request Refund button. However, since each claim takes 2-3 weeks, if you have not received the refund by now, this indicates that we have not received an actual mailed-in claim. We apologize for any misunderstanding. In the meantime, we have decided to issue a postage credit of $10.00 to your postage balance. If you are logged in, please press the F5 button on your keyboard to refresh your postage balance. If you are not logged into your software, the postage balance will reflect the credit after you log in. You will receive an email confirming this credit was issued in the next few minutes. Your confirmation number is: XXXXXX-XXXXXX. We recognize that there may be occasions where your printer may not print postage correctly, or you may print postage that you will not use. Endicia will gladly assist you in obtaining a refund for misprinted postage by submitting a request to the **** on your behalf once you file a claim. Please see step-by-step instructions at the link below: ********************************************************************* All misprint refund requests must be sent to, reviewed, and approved by the **** before being credited back to your Endicia postage balance account. When you purchase postage through our software, the postage is purchased directly from the ****. We appreciate your patience as we work to resolve this matter on your behalf. e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim. If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request. If we can help further, please let us know. Best Regards, *** ****** Customer Care Director Endicia

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was checking my bank account today and noticed three charges from this company*************** around the same time in the past week. One charge is currently pending. I am assuming they are related. I have no idea what this company is or how they got my information. I have never visited their website or made an account with them. I will be calling my bank in the morning to ask them to investigate the issue. I looked at my email to see if I have any sort of receipt, but I can't find any evidence of a transaction with this company other than charges on my account. *** from ****************** on 11/11/22, $38 from ********** *********** and a pending $1 charg from ***********

  Business response

  12/01/2022

  Business Response /* (1000, 5, 2022/11/18) */ Dear ********, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are very sorry to hear that you encountered this issue. We'd like to help you further. We are not able to locate an account for you with the information provided. To best resolve this issue, we recommend calling our direct Security Line. Please call our Security Team at X- XXX-XXX-XXXX to resolve this issue. For cases such as these, we do also recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution. We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation. Sincerely, *** ****** Customer Care Director *******

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, I am hoping to receive a refund from ENDICIA for fraudulent charges they made to my debit card and bank account. Starting on 10/16/2021, I started getting charges for $19.45. I did not catch these charges on my bank account as they were so small. I continued to be charged $19.45 each month until the final charge on 7/16/2022. At this point, I called my bank and canceled my card to stop the payments. In total, I was charged $194.50 over a period of 10 months. I have never heard of this company and have certainly never used their products or services. I have also never set up an account with them. I believe my information was obtained and used to create a fake account which was then repeatedly charged for a monthly membership. Upon contacting my bank, the charges were considered fraudulent, however, I was only credited for 3 months of charges totaling $58.35. I am still out $136.15 which my bank's fraudulent department will not cover. I am still getting notices each month for using ENDICIA services via email along with bills. I have tried contacting ENDICIA several times about my problems and they have been extremely unhelpful. They will not close my account or refund my money, assuring me that "I used the services." I have read other reviews about this company which all appear to have the same issues. The company seems to be known for charging people small fraudulent amounts each month. I am hoping to get a refund for the remaining amount of money I am owed as well as close my account so I will stop receiving payment notices. I am worried that a collection agency may be sent out. If the problem is not resolved soon, I am going to file a police report to protect myself from collection agencies as ENDICIA refuses to close my account.

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/20) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding, unpaid balance of ******* We show that your account has been closed. Your confirmation number is: XXXXXX-XXXXXX. We show that an Endicia account was fully activated on 9/14/21. We show that a Welcome Email confirming activation had been sent to your email address on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/13/21. We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. We do not report outstanding fees associated with Stamps.com accounts to the credit reporting agencies. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: **************************************************** To best serve our customers, we provide the terms for Endicia accounts during the registration process. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for an Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Endicia is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: **************************************************** Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Endicia home page. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager ******* Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello again, Your response is NOT satisfactory. I have called the number shown for customer support several times. I have waited on the line for over an hour several times, wasting a lot of my time. You stated that the confirmation email was sent to my email address on that day. As my credit card information was stolen, along with my personal address and email login information, I am sure my account was set up with fraud. I have searched through my email box and have not found a single email of confirmation from your company. I have also never found a billing cycle email. As you never send a bill, I also find it unacceptable to expect me to pay for services that I never wanted. I did not set up my account. The first I heard of your company was after seeing the 10th charge to my card. Also, you have horrible customer service if you truly believe your response. Does it make any sense to you that I would pay $20 a month and never use the services? I never once used ENDICIA services, further proving that my whole account was fraudulent. Several other people have had the same complaints about your company. You also said you were going to close my account, which I believe was done. However, days after you "said" I was going to have the rest of the charges dropped, I received more emails with bills to pay. It looks as though nothing has been done to my bills. Furthermore, DO NOT make it sound like you are being nice by dropping charges. You still have ****** ******* which you refuse to refund to me. I want to make it clear I am not going to pay any charges. From this point out, I am going to ignore all ENDICIA emails. I am not going to let this drop until I am refunded my money for the fraud I have experienced. I am not even sure how ENDICIA is on the list of companies with the Better Business Bureau. They should be removed immediately. Business Response /* (4000, 9, 2022/09/26) */ Dear *******, Thank you for sharing your perspective and feedback. We're sorry to hear that you hadn't been using the Endicia features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. We apologize for any misunderstanding on this. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated. We thank you for your patience as this information is updated in our billing system. We do show that your activation email was sent on 9/14/2021 to the email provided during registration. We do show that it was successfully sent to your email address. Reviewing our interaction history, unfortunately we do not show that there were any prior requests to cancel. Please note that we keep a detailed record of all inbound calls to our service center, which include customer requests, support solutions, policy discussions, technical issues, and any other relevant information associated with each and every call, in addition to all e-mails going to and from our system. Correspondence sent by regular mail is also tied to the account history for future reference. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. Our Terms are available here: https://www.endicia.com/policy/terms-and-conditions We apologize for any misunderstanding regarding our Endicia service fees. Rest assured we have cleared the outstanding charges for you. Best Regards, ********** Customer Care Manager Endicia

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to use this service 2 years ago and never did. I was supposed to get a refund for the label I tried to do and didn't. But the bigger issue is that they have continued to bill me monthly for this service. I have emailed them multiple times explaining that i do not want the service and want them to cancel it but I have never gotten a response. I do not have a user name or password so I can't even get in to the supposed account. I don't want it, won't use it, and want it canceled and the bill canceled. Thanks!

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/15) */ Dear ***, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding balance of $403.01. We show that your account was located and closed. Your confirmation number is: ************** We show that an Endicia account was fully activated on ******** We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or ************* service, and as disclosed and explained during registration, we do charge a monthly fee after the ****** Trial ******* which ended on your account on ******** We show you closed your account on ******** However, we show that there was an outstanding service fee on the account. We apologize for any misunderstanding. Rest assured that the outstanding fees have been zeroed out. We show that you had more than one account with us: We show Account ******* was created on ******* and closed on ******** We show Account ******* was created on ******* and closed on ******** Closing an account does not cancel any outstanding fees for previous cycles of service. We do not show we received emails regarding Account *******. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. Regarding Account *******, we show we received one email on ******** Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: **************************************************** To best serve our customers, we provide the terms for Endicia accounts during the registration process. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for an Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Endicia is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and ***** During registration for a Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: **************************************************** Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Endicia home page. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Endicia

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩