ComplaintsforEndicia Internet Postage

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was checking my bank account today and noticed three charges from this company*************** around the same time in the past week. One charge is currently pending. I am assuming they are related. I have no idea what this company is or how they got my information. I have never visited their website or made an account with them. I will be calling my bank in the morning to ask them to investigate the issue. I looked at my email to see if I have any sort of receipt, but I can't find any evidence of a transaction with this company other than charges on my account. *** from ****************** on 11/11/22, $38 from ********** *********** and a pending $1 charg from ***********

  Business response

  12/01/2022

  Business Response /* (1000, 5, 2022/11/18) */ Dear ********, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are very sorry to hear that you encountered this issue. We'd like to help you further. We are not able to locate an account for you with the information provided. To best resolve this issue, we recommend calling our direct Security Line. Please call our Security Team at X- XXX-XXX-XXXX to resolve this issue. For cases such as these, we do also recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution. We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation. Sincerely, *** ****** Customer Care Director *******

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, I am hoping to receive a refund from ENDICIA for fraudulent charges they made to my debit card and bank account. Starting on 10/16/2021, I started getting charges for $19.45. I did not catch these charges on my bank account as they were so small. I continued to be charged $19.45 each month until the final charge on 7/16/2022. At this point, I called my bank and canceled my card to stop the payments. In total, I was charged $194.50 over a period of 10 months. I have never heard of this company and have certainly never used their products or services. I have also never set up an account with them. I believe my information was obtained and used to create a fake account which was then repeatedly charged for a monthly membership. Upon contacting my bank, the charges were considered fraudulent, however, I was only credited for 3 months of charges totaling $58.35. I am still out $136.15 which my bank's fraudulent department will not cover. I am still getting notices each month for using ENDICIA services via email along with bills. I have tried contacting ENDICIA several times about my problems and they have been extremely unhelpful. They will not close my account or refund my money, assuring me that "I used the services." I have read other reviews about this company which all appear to have the same issues. The company seems to be known for charging people small fraudulent amounts each month. I am hoping to get a refund for the remaining amount of money I am owed as well as close my account so I will stop receiving payment notices. I am worried that a collection agency may be sent out. If the problem is not resolved soon, I am going to file a police report to protect myself from collection agencies as ENDICIA refuses to close my account.

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/20) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding, unpaid balance of ******* We show that your account has been closed. Your confirmation number is: XXXXXX-XXXXXX. We show that an Endicia account was fully activated on 9/14/21. We show that a Welcome Email confirming activation had been sent to your email address on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/13/21. We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. We do not report outstanding fees associated with Stamps.com accounts to the credit reporting agencies. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: **************************************************** To best serve our customers, we provide the terms for Endicia accounts during the registration process. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for an Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Endicia is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: **************************************************** Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Endicia home page. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager ******* Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello again, Your response is NOT satisfactory. I have called the number shown for customer support several times. I have waited on the line for over an hour several times, wasting a lot of my time. You stated that the confirmation email was sent to my email address on that day. As my credit card information was stolen, along with my personal address and email login information, I am sure my account was set up with fraud. I have searched through my email box and have not found a single email of confirmation from your company. I have also never found a billing cycle email. As you never send a bill, I also find it unacceptable to expect me to pay for services that I never wanted. I did not set up my account. The first I heard of your company was after seeing the 10th charge to my card. Also, you have horrible customer service if you truly believe your response. Does it make any sense to you that I would pay $20 a month and never use the services? I never once used ENDICIA services, further proving that my whole account was fraudulent. Several other people have had the same complaints about your company. You also said you were going to close my account, which I believe was done. However, days after you "said" I was going to have the rest of the charges dropped, I received more emails with bills to pay. It looks as though nothing has been done to my bills. Furthermore, DO NOT make it sound like you are being nice by dropping charges. You still have ****** ******* which you refuse to refund to me. I want to make it clear I am not going to pay any charges. From this point out, I am going to ignore all ENDICIA emails. I am not going to let this drop until I am refunded my money for the fraud I have experienced. I am not even sure how ENDICIA is on the list of companies with the Better Business Bureau. They should be removed immediately. Business Response /* (4000, 9, 2022/09/26) */ Dear *******, Thank you for sharing your perspective and feedback. We're sorry to hear that you hadn't been using the Endicia features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. We apologize for any misunderstanding on this. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated. We thank you for your patience as this information is updated in our billing system. We do show that your activation email was sent on 9/14/2021 to the email provided during registration. We do show that it was successfully sent to your email address. Reviewing our interaction history, unfortunately we do not show that there were any prior requests to cancel. Please note that we keep a detailed record of all inbound calls to our service center, which include customer requests, support solutions, policy discussions, technical issues, and any other relevant information associated with each and every call, in addition to all e-mails going to and from our system. Correspondence sent by regular mail is also tied to the account history for future reference. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. Our Terms are available here: https://www.endicia.com/policy/terms-and-conditions We apologize for any misunderstanding regarding our Endicia service fees. Rest assured we have cleared the outstanding charges for you. Best Regards, ********** Customer Care Manager Endicia

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to use this service 2 years ago and never did. I was supposed to get a refund for the label I tried to do and didn't. But the bigger issue is that they have continued to bill me monthly for this service. I have emailed them multiple times explaining that i do not want the service and want them to cancel it but I have never gotten a response. I do not have a user name or password so I can't even get in to the supposed account. I don't want it, won't use it, and want it canceled and the bill canceled. Thanks!

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/15) */ Dear ***, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding balance of $403.01. We show that your account was located and closed. Your confirmation number is: ************** We show that an Endicia account was fully activated on ******** We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or ************* service, and as disclosed and explained during registration, we do charge a monthly fee after the ****** Trial ******* which ended on your account on ******** We show you closed your account on ******** However, we show that there was an outstanding service fee on the account. We apologize for any misunderstanding. Rest assured that the outstanding fees have been zeroed out. We show that you had more than one account with us: We show Account ******* was created on ******* and closed on ******** We show Account ******* was created on ******* and closed on ******** Closing an account does not cancel any outstanding fees for previous cycles of service. We do not show we received emails regarding Account *******. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. Regarding Account *******, we show we received one email on ******** Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: **************************************************** To best serve our customers, we provide the terms for Endicia accounts during the registration process. Endicia accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for an Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Endicia is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and ***** During registration for a Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: **************************************************** Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Endicia home page. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Endicia

• Initial Complaint

  05/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company had been charging me for about two years whilst I've never used the services i don't even know how i signed up so i couldn't access the account to cancel. When i finally could log in i called to cancel and the operator confirmed she cancelled my account. Shortly after i started getting emails everyday saying they are trying to charge me (my card is no longer active so they couldn't). They were now telling me that i owed them. I emailed them and they couldn't pull up my account even though i had gave my full name. Long story short i finally got it cancelled and when ******** the company i found out I'm Not the only person who has experienced this.

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/05/23) */ Dear ********, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding balance of ******* as confirmed via email on ******** We show that your account was located and closed. Your confirmation number is: *************. We show that an Endicia account was fully activated on 8/11/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on ******* Rest assured that your account had been closed on ******* However, we show that there was an outstanding service fee on the account. We apologize for any misunderstanding. Rest assured that the outstanding fee was waived. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and *********** **************************************************** To best serve our customers, we provide the terms for Endicia accounts during the registration process. ******* accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ******* account, we explain that your credit card will not be charged unless you continue past the ********* trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official **** postage. It's a flat fee that is not determined by how much postage you print. ******* is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ******* charges is for access of the ******* software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at ************ we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: **************************************************** Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Endicia home page. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Endicia

• Initial Complaint

  04/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company has sent e-mail stating they shipped me something and provided a link to their tracking website but refuse to provide any details on what they shipped, why they shipped something. The first person told me it is a customer e-mail and that was maintained throughout the conversations with staff including to one person that was reported to be and claimed to be a supervisor and a subsequent person said they were only "acting" as a supervisor. The company has my mailing address, email address and the tracking number and refuses to provide any useful information with the "claim" being they just provide access and the e-mail I got was from another company I bought something from. When asked why the e-mail says only their name I was told it's obviously a template they did not change. Asked specifically why any email from another company is allowed to go out without the actual company name I was not given even the courtesy of a response.

  Business response

  04/28/2022

  Business Response /* (1000, 5, 2022/04/15) */ Dear ******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Unfortunately, we do not have any additional information about this order or customer. We apologize for the inconvenience. We understand your concerns about receiving this email and apologize for any ***************** The message that you received does not indicate that you have been charged for an ******* product, but it may indicate that an ******* customer is utilizing our service in order to ship a product to you. The customer has used our *********** ******** ******** ************* option to send delivery confirmation to you about an item that you ordered from them. Information about our Privacy Policy can be found here: ********************************************** Sincerely, *** ****** Customer Care Manager Endicia Consumer Response /* (3000, 7, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not addressing the problem at all, the company is presenting itself as being the sender and has access to my personal information but makes no effort to protect that information and instead is trying to blame another unknown company that they say might be their customer. Why do they allow customers to send e-mail with their company name, domain and even a persons name in the from line and include4s a link to their own website with tracking information for the package again with my personal information. If they are providing services to this unknown company or in fact any company then there should be a MANDATORY use of the customers name, domain and tracking page so that the people getting these emails are not misled as they are now. If they are providing the service as they claim and have access to the tracking information then they can very easily determine who the sender is and provide that information as it should be MANDATORY that their customers provide accurate information and not mask it with this companies name and information. This company is doing nothing more than trying to shift the responsibility by blaming a company they won't name and yet refer to their privacy policy which if as they say this is from another company would not apply. As originally stated I expect this company to block the provided mailing address from being used in their systems until such time as they accept the responsibility for ensuring the true shipper is named as they refuse to do. Business Response /* (4000, 9, 2022/04/27) */ Dear ******, Thank you for your feedback and for sharing your concerns. The Shipment Notification is the email that our customers can opt to automatically send to the recipients of packages that had their shipping labels created using the possible customer's account. Some senders may use the generic template. The Endicia platform does offer the ability to customize Branded Ship Notification Emails and update their theme colors, headers, logo, promotional message, as well as other features. To clarify, we are not the shipper or seller of any products or goods that may have been ordered. Unfortunately, we do not have any additional information about this order or customer. If you received an email with our information, then it sounds like that email contained your tracking number and would normally be linked to the tracking page. Our product is software that provides the ability to print postage. Our users can send notifications via our software once they've shipped a product via the USPS, the entity that handled the actual delivery. We do not handle package deliveries in any way. We apologize for the inconvenience. Sincerely, *** ****** Customer Care Manager ******* Consumer Response /* (4200, 11, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Go ahead an close this because it is obvious that the business does not see the need to remove the option of "generic" notices so people know who is sending them something.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my Endicia account in 2020. On April 1, 2022 I received a bill for $129 for back fees. This is the first time I had received anything from Endicia for nearly two years so I assumed the account was cancelled two years ago. Now they are flooding my emails with demands for payment. There is something very suspicious about this. I am no longer a customer and use nothing. They are engaging in scam behavior.

  Business response

  04/18/2022

  Business Response /* (1000, 5, 2022/04/05) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $109.45 on 4/5/22. We show that your account is closed. We also have added you to a special database and you will no longer be billed. You may receive one final invoice as it take time for the information to completely catch up, but you do not owe any money. We show that a Stamps.com account was fully activated on 3/28/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or ************* service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/26/220. We show that your account was closed on 4/1/22. We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com. We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the ****. We are a separate company from the **** itself. To create any Stamps.com account, you must complete the multi-step registration process at *************** Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: ************************* To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: ************************* Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: ****************************************** ************************************** If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager **********

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Chronology of Events: 1. I did a ****** search looking for discounted shipping through the******************** 2. I THOUGHT I was signing up for a discount program OFFERED BY the ******************* (not a 3rd-party company) 3. Turns out I signed up with Endicia.com on 5/24/2021 Note: AS SOON AS I received the email "confirming" my sign up, I realized my mistake and IMMEDIATELY contacted ******************* explaining what I THOUGHT I was signing up for, what I realized I signed up for instead, and asked them to CANCEL IMMEDIATELY 4. I never received acknowledgment of my cancel request, but I was not charged anything for May, June, July, and ... in August, 2021 I received an email from "Endicia Account Support" ********************** stating that their $17.99 charge was not authorized by my bank. I ignored it because ... a. I had told them to cancel and b. They had failed to charge me 5. On 9/23/21 I received ANOTHER email from Endicia "Account Support" under "Statement*********** ********" saying they charged $17.99 X 2 = $35.98, which I DID NOT NOTICE at the time 6. On 10/30/21 I got ANOTHER failed attempt at charging me $17.99. I emailed AGAIN saying CANCEL on 10/31/21 7. In the months since, I've noticed BANK CHARGES from Endicia and have now TWICE filed complaints through my bank (and will do so a 3rd time in the next few days)!!! 8. I have NEVER used Endicia's service once! They KNOW THIS! They are all over the internet for continuing to charge people. They are a dishonest scam operation!

  Business response

  04/12/2022

  Business Response /* (1000, 5, 2022/04/01) */ Dear ******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling ******* on ******* We show that your account is closed. We show that a ********** account was fully activated on ******** We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the ****** Trial ******* which ended on your account on ******** We show that your account was closed on ******* We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********** service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about *********** We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. ********** is a PC Postage Vendor licensed and approved by the ****. We are a separate company from the **** itself. To create any ********** account, you must complete the multi-step registration process at *************** Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: ************************* To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that*********** charges is for access of the*********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at **************, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: ************************* Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using *********** ****************************************** ************************************** If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager **********

• Initial Complaint

  03/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased $143 in postage from ******* on March 4 to ship a box to ***** ********* Shipping method was Priority Mail Express International, with an estimated delivery time of 3-5 business days. It's now been 10 business days, and tracking indicates the most recent whereabouts were Jamaica, NY on 3/11. There have been no further updates since. Endicia has taken no responsibility to date. They passed ** onto Global Post on 4 different occasions over the past week; they have not been helpful. When I insisted today that Endicia not transfer me to a different company they had me talk to a supervisor, who then told me I needed to speak with Level 2 support. I've now been on hold for 1 hour and 41 minutes. Things that are not rocket science: Delivering a package Tracking a package Making a respectable attempt to solve a customer's problem Things Endicia has failed at: Delivering a package Tracking a package Making a respectable attempt to solve a customer's problem I seek immediate delivery of the package. If this is not possible for some reason I seek a full refund of postage - $143. If the package cannot be located I also seek full insurance payment of $200.

  Business response

  03/30/2022

  Business Response /* (1000, 5, 2022/03/18) */ Dear *******: We definitely appreciate your concerns on your package and the transit time. However, please be advised that once the item leaves the country, the item is entirely in the hands of the postal service in the destination country. Due to Covid and other circumstances, delivery times are only an estimate. There is currently no guaranteed delivery time for the mail class you have used. The only mail class that has a guarantee would be Global Express Guaranteed, and this is not a service we currently offer, as it must be done directly with the Post Office. GAP Priority Mail International shipments may vary by country and customs clearance could cause delays. However, upon tracking the item today, we do show the item processed through Customs Clearance today ************************************************************************. If your shipment has not been delivered within 30 days, please feel free to start the claims process. The claims process will also reimburse you for any postage used. Claims Process Link: ****************************************************************************** Please ensure that the claims form is completely filled out, and signed by the recipient in the event your item does not arrive. Email your completed form to: *********************** If we can help you any further, please let us know. Best Regards, *** ****** Customer Care Manager Stamps.com Consumer Response /* (3000, 7, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I can appreciate that "once the item leaves the country, the item is entirely in the hands of the postal service in the destination country," inexplicably this Priority Mail Express International package didn't even leave the US until 11 days after I shipped it. That had nothing to do with a different country's postal service. And now the package has had the ominous status of "held in customs" in Prague for the past 4 days, while I can only hope that the company didn't misguide me on my customs paperwork (despite promising on its website to take "all that guess work out and help you avoid costly mistakes"). Business Response /* (4000, 9, 2022/03/23) */ Dear *******: We do understand your concerns and frustration. However, we must stress that we have no control over domestic or international delivery in any way. Our responsibility lies with purchase and printing of postage labels for use with the USPS, the actual entity that handled the delivery up to the point of handover to the international shipping partner, in this case Czech Post. We have no authority or power to compel either the USPS or Czech Post to expedite in any fashion any phase of the shipping process, including customs clearance. Again we understand this is a frustrating experience for you. As a measure of goodwill and in sympathy for this issue you have experienced, we have decided to process a courtesy refund for the postage cost of the label, 143.48. If we can help you any further, please let us know. Best Regards *** ****** Customer Care Manager ********** Consumer Response /* (2000, 11, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  my credit card was charged after I closed my account multiple times - they told me that I had opened 3 different accounts, one of them I never used, and were charging me for both Stamps.com "services" and Encidia "services" each, $17.99 / month after signing up for a free trial. Even if you don't use the service, once you sign up for a "free account" they keep charging you even if you never use the postage service. And I think it is deceitful to charge people by two separate names on your credit card statement, and to keep charging the same card and the same person for more than one service per month because they don't actually close an account once you ask for it to be closed on line. you can't even get any of this information unless you are talking to someone on the phone. I think it is a very shady thing to do and I think all people who buy postage to ship from home or small business should be aware this could happen to them too.

  Business response

  03/16/2022

  Business Response /* (1000, 5, 2022/03/02) */ Dear ******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We take these issues very seriously. Reviewing this issue, we do show that you had more than one account with us. We apologize for any misunderstanding regarding our fees. We do not advertise that we offer free accounts. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Endicia is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We show that Account ******* had been created on 5/11/20. The account was closed on 9/29/2021. We show that we offered you the means to cancel via email on 8/19/21 and on 8/25/21. We requested security question information from you (verification of your username and your physical mailing address) in order to complete the closure process via e-mail. Unfortunately, we do not show that we had received this verification and information from you via email on 8/19/21 and on 8/25/21. Account ******* had been created on 8/11/2020. The account was closed on 2/22/22. We show that a courtesy refund of $125.93 had been issued to your credit card on 2/22/22. Reviewing our contact history, we show that the first cancellation request we received for this account occurred on 2/22/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. We're sorry to hear that you haven't been using the Endicia features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. Account ******* had been created on 5/11/2009. The account was closed on 5/11/09. Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account. Each Endicia account will have its own distinct username and particular date of creation, and distinctive meter number and license. To create any Endicia account, you must complete the multi-step registration process for each account. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password *** selecting two security questions. Also, you must review and agree to our Terms and Conditions: **************************************************** We do make every effort to thoroughly communicate any necessary information to our customers once they create an Endicia account, including a Welcome Email that provides confirmation of a new account being activated. When you create an additional account, you are required to read and agree to the Terms of Use. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Endicia

• Initial Complaint

  01/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have not printed postage on this account in almost a year and remember going through the online system to close it due to tech issues. Nevertheless, I continue to receive invoices for this account, for which I have called multiple times to cancel. I thought everything was resolved when I reached out to Endicia back in November 2021. Upon receiving another invoice for the old account, I spoke with a representative who advised she saw multiple accounts (free basic plan) under the phone number, which I did not remember creating. However, she urged that this might be the reason for some confusion, and she would make sure to notate the file with the account numbers as well as close the paid subscription account. I am disconcerted since I do not think she properly closed the account as I keep getting emails with the invoice, and when I called Friday, the representative was having issues pulling it up. This is unacceptable, and I am extremely frustrated. I keep getting the runaround when I am trying to do my part as the customer to make sure I am up to date on this account. I do not plan to pay any expenses for this subscription as it should have been closed out months ago, and the customer service has not been competent. Please advise.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/14) */ Dear ****, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We take these issues very seriously. We apologize for your experience and please rest assured that we will be reviewing the interaction in question. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. We thank you for your patience as this information is updated in our billing system. We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Endicia. We sincerely apologize for the inconvenience. Reviewing this issue, we show that you had more than one account with us: Account XXXXXXX -opened 8/27/21. We show that it is closed. Rest assured we have zeroed out the outstanding balance on the account. Account XXXXXXX -opened 4/12/21. We show that this account is open under the Basic Shipping Plan. Account XXXXXXX -opened 7/12/21. We show that this account is open under the Basic Shipping Plan. As verified on 1/9/22, after reviewing your account, we've zeroed out the outstanding charges as a courtesy. Thank you for your patience as this information is updated in the billing system - disregard any new invoices or emails about an owed amount. Rest assured that we've added your name to a special database to prevent further contact regarding this waiver. You'll receive a separate email confirming this. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩