Business ProfileforPhyn LLC

The problem is that Ive purchased a new water management system from this company and upon initial installation the unit never worked correctly. I immediately the same day of installation, called the company, their tech group evaluated it, and determined that the unit was bad. This unit cost over $500, and now a month later they cant tell me when its going to be replaced. They wont allow me to return the unit for a full refund as its been installed.The problem is no one in the company will escalate it to anyone of authority to resolve the issue. so Im sitting here unable to get my money back theyve requested an additional $250 to send another unit which I sent so now the company is holding over $750 of my money and no one can tell me when a replacement unit will be sent for a brand new unit that never worked properly. Theyre treating this issue under the same process as a warranty replacement. They have no process in place for a new unit that never worked correctly to replace that unit.Any company Ive ever worked with if you purchased a new unit that never worked properly usually a company will go out of their way to get you a new unit that works properly for the money you paid. That is not the case here. *** had multiple phone calls with them spoken with supervisors and no one seems to care or can do anything or will escalate it to get me a new unit or at this point give me a full refund and Ill gladly send the unit back.