Complaints

This profile includes complaints for Kurtzman Carson Consultants LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kurtzman Carson Consultants LLC has 2 locations, listed below.

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  Kurtzman Carson Consultants LLC

  2335 Alaska Ave El Segundo, CA 90245-4808

• 

  Kurtzman Carson Consultants LLC

  222 N Pacific Coast Hwy STE 300 El Segundo, CA 90245-5614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration with the service I have received from ******** Biometric Information Privacy Litigation Settlement Administrator (BIPA) regarding my ******** Privacy Litigation settlement claim check.28th March, 2023: I contacted BIPA via a call to report that I was yet to receive my settlement check. I was told to wait at least 6 weeks since the checks had only been recently mailed out.15th May, 2023: After the initial 6-week time period elapsed, I contacted **** again & spoke with a representative who told me a check had been mailed out to me. I told the representative I hadn't receive the check. She confirmed that my check had not been deposited & told me that she would cancel the first check & resend a new check. I asked if she could instead provide an electronic payment to make the process faster & she said this was not possible. She mentioned that I would need to wait another 6 weeks for this new check to arrive.27th June, 2023 I contacted ******** BIPA & spoke with a representative called ****** who said the 6-week time period for the new check was yet to elapse so I needed to wait longer before calling back to complain that I hadnt received the check.16th August, 2023 I called ******** Biometric Information Privacy Litigation Settlement Administrator again to report that I hadnt received the check and I was told that the time period for sending out checks had expired and that I could no longer receive the settlement check I was due. I called ******** BIPA a total of 4 times to complain that I had not received my check and each time I was told to wait. Eventually, BIPA said they were no longer sending checks which is unfair given the number of times I called to report that I hadnt received a check. I have made multiple attempts to follow up with **** on this claim using the provided channels of email and phone calls but each time I am met with unhelpful responses or outright lack of response.

• Initial Complaint

  Date:05/23/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a settlement check for $397.00 from re ******** Biometric Information Privacy Litigation, on May 13,with I deposited in to my mobile bank account with is **************** on May 17 *************** returned the check back to ******** do to lack of funds, so I call ******** to see what was going on with my check and they told me that the check was send to the original sender with is re ******** Biometric Information Privacy and to call them. So I called ******** Biometric Information Privacy and when I called them they told me the check was cash on May 13,So basically for 2 days I have been getting the run around from three companies telling me to call each other mean while I'm going to get a bounce check fee and still have know clue where my money is.