24 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Henry Anthony F
1 star07/21/2024
How can an award winning paper have such an incompetent billing department??? For some reason the Los Angeles Times carrier that delivered the paper to our home suddenly did not feel safe delivering the paper in the early hours,The Los Angeles Times NEVER contacted me to inform me that I would no longer be receiving the paper delivered to us, After about four day of no paper I called to ask what the problems was. This was when we first discovered the carrier was no longer going to deliver the paper. The Los Angeles Times gave us no other options, so we paid what was owed in March. Then 3 months later we receive a bill from them for the paper subscription. I sent and email regarding the problem and they apologized,Then! In July we received another bill for $4.28 for current plan charges!! I just don't understand how they run their billing department??Their statements never show the balance and payments posted.Their statements never show credits for papers not delivered. All other business that send customers statements for services they provide are constantly improving their statements for their customers to clearly show simple accounting principles. I love having the paper in my hands to read and enjoy the sports section or current topics in our country! For some reason the Los Angels Times subscription department has forgotten simple basic customer service.Review from Dae Yun K
5 stars04/16/2024
By *****************: L.A.Times reporter(*************************)wrote my name as ***************(Graduate)Jun-08-2001 "********** ************************** Celebrates Graduation" (my name is *****************). Therefore I publish this story for correction. And I read ****Times long times, therefore otherwise, L.A.Times is outstanding newspaper in my perspective.Review from Nghia V
1 star10/27/2023
I have subscribed to LA Times digital subscription at the rate of $16.00 every 4 weeks. I cancelled the subscription in July ******************************************************** August, September, and October 2023.Not only that in August and September, I was billed twice each month or $32/mo. and did not receive any refunds for these 2 months.Hope LA Times will correct these errors
Los Angeles Times Response
11/09/2023
Thank you for contacting the Los Angeles Times.Our records show you canceled your digital-only subscription(0001-0879-2753) in July 2023, and the cancellation was effective in August 2023. However, we were also able to locate another digital-only subscription(0001-0927-7208) associated with the charges mentioned in your complaint. This account was canceled effective October 23rd. A refund of $64.00 representing the charges within the last 120 days, June 5, July 3, August 28, and September 25, 2023, will be processed back to your **** card ending in **** within 3-5 business days. Further review of our records shows you have disputed a $16.00 charge from July 31. 2023, and this amount was returned to you by your financial institution.Per our 120-day dispute policy, we cannot approve a refund for any additional charges beyond that time frame. To learn more about our subscriber terms and conditions, please visit www.latimes.com/tc We hope we have addressed all of your concerns.Review from Ann B
3 stars07/11/2023
I am upset with the cancellation of the daily Sports on TV and radio feature. I am an avid reader of the LA Times (for 50+ years) and would depend on seeing when my favorite teams would be playing and especially what channel.I also appreciated seeing when other sports were playing their games.Please restore the Sport's Schedules in the Sports Section. Don't need the larger photos It was sad enough when you took away the daily TV programming.Los Angeles Times Response
07/19/2023
We are pleased to report that the ********* listings were restored on Sunday 7/17 due mainly to feedback received from passionate readers like *********************Thanks!Review from David S
1 star06/05/2023
I have been a customer for over 15 years I was tripled billed on the same day called and cancelled 2 of the bills they stopped delivery and said that a check was sent never received any delivery or check put a hold on my credit card for the extra fraudulent bills and never received any more deliveryLos Angeles Times Response
06/13/2023
Thank you for contacting the Los Angeles Times.We sincerely apologize for any inconvenience this may have caused.We spoke to ****************** on June 7, 2023, and he confirmed receiving the refund check.Are records show three payments were submitted via our self-service IVR on April 30, 2023. Mr. ******* contacted ** on May 23, 2023, to request refunds for two payments. On May 25, 2023, we emailed ****************** informing him that a check refund was being processed and mailed to the address on file.In regards to the non-delivery of the newspaper, our records indicate after the check refund was mailed, we received a payment dispute from ********************** financial institution on May 30, 2023, which caused a negative balance, resulting in the account being canceled for non-payment. ****************** notified his financial institution to drop the dispute because he received the refund. Once the reversal is documented, he will have the option to reinstate his subscription.We hope we have addressed all of your concerns and hope to serve you in the future.Regards,****** HowardEscalation Support SpecialistCalifornia Times - Los Angeles Times / San ************TribuneReview from RICHARD W
4 stars05/13/2023
We have digital and delivery. On those very few occasions of a delivery issue it has always been resolved satisfactorily. I'm amazed at the number of poor reviews.Los Angeles Times Response
05/17/2023
We sincerely appreciate **************** review and would like to thank him for being a loyal and valued subscriber to the Los Angeles Times.Review from Michael G.
1 star05/01/2023
For years I received the Sunday Times on my doorstep before six a.m. every week. I put a vacation hold on delivery for two weeks in late March/early April. In the four weeks since, I have received no paper, called the customer service line, and have been told the paper would be delivered that day. No paper. The third week I asked for a supervisor and was told that I would receive a call back by the following Tuesday. No call or message. Today, I called to cancel and was transferred to a supervisor who asked me to give them "another chance." They said they've had no contact with the distributor (the one who has delivered faithfully for years). They said they would contact the distributor and call me back this coming Sunday. They said their system is fine and that there is no way to contact the distributor prior to Sunday to find out what the problem is. Four strikes and you're out.Los Angeles Times Response
05/12/2023
Dear *******,We are sorry to hear that you canceled your LA Times subscription due to the non-delivery of your Sunday paper. Please accept our apologies that the issue was not addressed to your satisfaction. We would love to have you back. If you are interested in restarting your subscription, we will work closely with your local distributor to first determine what was the reason for the non-delivery and ensure you receive your scheduled delivery moving forward. We are looking forward to hearing from you.Review from Amber P
1 star10/31/2022
I respect the LA Times and I think they have great articles. That being said only because I needed an article for doesn't mean that they can charge three times only to return one payment back. I needed that money and they tripled charged me. I use the artilces for school. This was not fair how I was treated especially at a time where money is tight and I lost my job. Its not ok to do this without a warning. It was not even in one bill it was three separate bills they need to fix that and give me a full refund and also to give options for students. I just want my full money back its not ok they need to do better.Los Angeles Times Response
11/21/2022
We sincerely apologize for any inconvenience our actions may have caused Ms. Pena.
Several attempts to charge her credit card for her existing digital subscription were unsuccessful. For this reason, when her card was updated in October, the past due charges on the account were processed. With review of her account, it indicated that Ms. Pena was only disputing the last charge so this charge was refunded.
We have since processed an additional refund of the two other charges of $16.00 each. These should be back to the her visa card ending 8019 within 3-5 business days.
ThanksReview from Catherine B
1 star09/18/2022
Inexplicitly, you have stopped my already paid for, LATimes delivery.
When I phone, if I get a human, they assure me that I will get a refund. I HAVE PAID FOR A PHYSICAL PAPER!
I am not on the long list of Zip codes that you no longer deliver to. ( *My neighbors get the LATimes delivered to their door.)
Today, I received a Sunday paper from the Daily Breeze, to which I do not subscribe.
Your on-line paper is impossible to navigate, and frequently they tell me I am not on that list. (Have been for years.)
No one from the head office has responded to my MANY emails, first sent on Tuesday, the 15.
***************Review from Tracy G
1 star04/26/2022
I subscribed for special offer one year/$1. Very surprised to see after 6 months a $16 charge on my credit card. Supposedly was 6 months for $1 although I specifically remember it was for one year, I even marked on my calendar to cancel if I did not want to auto subscribe after the trial. I searched and could not find the original e-mail to confirm this offer. Very upset and disappointed. I complained while the charge was pending, they did not choose to assist and reverse the charge.Los Angeles Times Response
04/28/2022
We're very sorry about the confusion regarding the length of our online introductory offer for our digital subscriptions. To clarify, the $1.00 for 6 months is our standard offer which steps up to $4.00/wk thereafter. ( latimes.com/subscribe)
Ms. Galdamez's subscription started on October 16th, 2021 and her renewal was processed on April 16th, 2022 when the introductory period ended.
She contacted us on April 26th to cancel her subscription. Her subscription has been scheduled to be expire at the expiration date of May 14th and her digital access will continue until then.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.