Reviews

Review Details

• Review frombernadette l

  Date: 05/05/2025

  1 star
  do NOT do auto ship of anything!!! I tried to cancel 3 times and they did not cancel. Finally on the third time of being sent something I did not want (after the *** confirmed that it was canceled), they said they canceled. Now another product I do not want is on the way and to remedy, I have to reject the package, write a note on it, and take it to post office. I have zero faith that they will cancel.

• Review fromCynthia W

  Date: 07/27/2023

  1 star
  Horrible. I had pre-approval for some returns. Returns were sent as directed, received, but not refunded. Why? The BARCODES didn't match. Order receipts had no mention of barcodes, Murad representatives didnt mention barcodes, yet I was denied my refunds because ******** didn't match.

• Review fromAlisha R

  Date: 07/07/2023

  1 star
  I have NEVER had a customer service employee yell and belittle me ever until I spoke to ********* at Murad. I also received a very rude, unprofessional, and condescending email that I will be posting to social media from ******* at Murad ***************** I am SHOCKED that they have an A+ rating. I purchased a subscription for 2 of their products. After trying the products, I received an allergic reaction, so I canceled my subscription. A few months later I received one of the 2 products that I thought I canceled. I called and started a return for this product. I was led to believe that they would be paying the return shipping for the product I accidently received. I found out later that I was expected to pay and that I would not be refunded the amount for shipping. I was a customer that had an allergic reaction to their product and wanted to be refunded because of that reaction. I was told by ********* that "this is normal" and that "I need to keep using it until I stop getting a reaction." I should not have to pay for shipping to return a product that I had an allergic reaction too and that I was unstratified with. This is the WORST customer service experience I have ever received.

• Review fromJacqueline Q

  Date: 02/23/2023

  1 star
  They put out containers that have cream and a pump and then when it ran out I took container apart and it was only 1/4 full - unreal

• Review fromThao V

  Date: 11/25/2022

  1 star

  Thao V

  Date: 11/25/2022

  I forgot about my subscription for the Daily Moisture and ordered one 5 days ago. Then now the subscription date come, they placed it automatically without notifying me ahead. And even they've not shipped it yet, I both mailed and live chat with them to help cancel the order, I thought it should be ok to cancel as the order has not been shipped yet and they'll not have to spend time and money with the package and shipping ...like other businesses still allow. However they said they can't... what a bad business and customer service. So disappointed

  Murad

  Date: 11/30/2022

  I am so sorry for the frustration. It is indeed true we are not able to cancel orders once they begin to process due to the limitations of our systems. If we could we would gladly do so. Reminder emails are sent 5 days prior to the shipment automatically. I reviewed the system and it shows they were sent 11/20/XXXX XX:XX and again 11/20/XXXX XX:XX. They are sent from ***************@*****.com.
  
  I have emailed you regarding this matter so that I may personally assist you to resolve your concerns.

• Review fromJessica P

  Date: 10/13/2022

  1 star

  Jessica P

  Date: 10/13/2022

  ***** has an error with their mobile site that, twice now, has submitted my order without my consent while trying to apply a points reward. **************** refused to cancel the order or acknowledge their error. I now have a product I DID NOT order, sitting unopened, which they have used against me in my dispute with my credit card company. I'm happy to return it, but I will not pay return shipping for an order I did not place. This is nothing short of a scam.

  Murad

  Date: 10/13/2022

  I am so sorry for any frustrations caused. We use 3rd party warehouses so all we can do is print the order to the warehouse. We do not have access to their systems to make changes. Because it is unopened you can simply write your RMA# and REFUSED on it and give it to the US Postal Service. Please email ***@*****.com so that I may personally assist you. I can then assist you with getting everything set so the order will be refunded. Also I want to give your information to our web team so that they can do some investigating as to what may have happened.
  
  Sincerely,
  *******

  Jessica P

  Date: 10/27/2022

  I sent an email to the address provided over a week ago and still have not received a response. I reiterate that I did not place this order, ***** has stolen my money, and after two months of being given the runaround or just ignored there has still been no resolution.

  Murad

  Date: 10/29/2022

  Dear **********************,
  We've requested a refund and you can keep the order. Please allow 5-7 business days for processing on our end.
  We apologize for any inconvenience this may have caused.

• Review fromBhumika B

  Date: 05/23/2022

  1 star

  Bhumika B

  Date: 05/23/2022

  So I've been their customer since almost over a year and a half.. there was an offer, for spf lotion for ordered over $125. I understand naturally that the other promotional offers cannot be combined and so I didn't use any external coupon. They also have rewards program, which I thought to use $10 towards my order. And that automatically removed the free spf code that I had used.I have been using ulta since a long time, and they very well differentiate between coupon n rewards. When I asked them to return the order, the representative send the email.. without any kind of return labels meaning I'll pay the cost of shipping back the return box. The representative was so reckless and didn't want to bend anything for a good customer experience. I felt like I was scammed by their ridiculous customer service and their ordering policies. They need to understand, rewards are to be used towards the invoice and not as the coupon code. Wish their policies were just as good as their products!

  Murad

  Date: 05/26/2022

  Dear Bhumika*******
  First, we would like to thank you for being a long time ***** Customer and apologize for the way your concern was handled. Our system is limited in that your $10.00 off Reward removed your promo code for a free product. Please be assured that we are working with our staff to create the best experience possible for all Customers, Customer input is the best way for us to improve our services. Please be assured that your concern will be addressed. We have reached out to you directly via email. On behalf of *****, we're sorry that this incident occurred. We hope that we have addressed your concerns to your satisfaction. Thank you again for your input.