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          Square Enix, Inc has 1 locations, listed below.

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            Business ProfileSquare Enix, Inc

            Video Game Dealers

            Contact Information

            999 N Pacific Coast Hwy Fl 3

            El Segundo, CA 90245-2731

            Get Directions
            Visit Website
            (310) 846-0400

            Customer Reviews

            1.27/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            61 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            999 N Pacific Coast Hwy Fl 3, El Segundo, CA 90245-2731
            Years in Business:
            28
            Business Started:
            7/2/1996
            Business Incorporated:
            7/2/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Squaresoft, Inc
            • PlayOnline Information Center
            • Play Online Information Center
            Business Management
            • Mr. Carl Hidalgo
            Contact Information

            Principal

            • Mr. Carl Hidalgo

            Customer Contact

            • Mr. Carl Hidalgo
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            61 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Square enixs title final fantasy 14 has been given access to consumers who are enrolled in ********* gamepass. In order to use said title, you have to make an account to play. They give you an option to sign up a new account when you open the game to play. Many complaints online and self experience this method proves to fail over and over regardless of approach. Forcing you to go to the website to make an account. So I make an account ******************** through the website, but can not use these credentials to log in on the Xbox. Getting an error of invalid ID/password, yet Im logging in and out of the website. Changed the password. Updated my square enix ID name to something different, changed it back to the original, reset password again. Mind you I can do this all in the website no problem. But I get to the Xbox and it will Not recognize me. I send this to customer support where they inform me they can not find my account name, or email address. Yet Im logged into their website this is very bothersome. After a few more exchanges with support they simple repeated they could not help me because they couldnt verify my account. Now my original Complaint was very different than the second complaint of why can you find my account or info in your system. In a line to send in a ticket to support they ask for a physical address but hide so by asking for an email address instead of an address mind you this field come right after confirming your email address so why have a third box confirming your email again but also stating its for a physical address. I feel as though they are farming new account via mad methods to creat accounts or get them working. Asking for info that is not needed what so ever especially if you cant even find my email address in your system. To boot, customer support refuses to go any further. They refused my screen shots of me Logged into the website stating their system doesnt allow them to view it because my account wasnt verified.
            Read More
            Read 60 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ron J

            03/18/2024

            After reading through other BBB reviews ********** not alone in receiving poor customer service with no resolution and/or being shut out of further communication with abrupt, canned responses.I started a SQUARE account in January of ******************************* the beta for Final Fantasy XIV. I purchased a retail collector's edition of the game before it became "A Realm Reborn" (ARR) When the game transitioned to ARR, customers that rolled their characters over to the new version were referred to as "Legacy" characters. Unfortunately, in the confusion of transferring characters and a poor explanation of the process on the part of SQUARE ENIX, some customers accidentally created new "Service Accounts" (the account that links the product key to the customer's in-game characters, the subscription, and access to the online game). It's an ongoing issue that prompted SQUARE ENIX to create a separate resolution process on their poorly designed website.The service portal has remained in the same poorly designed state since its inception nearly 14 years later. Trying to resolve issues through a convoluted process results in boilerplate responses that often don't even recognize the issue the customer was contacting them for in the first place and tickets are closed out with a finality that leaves the customer feeling helpless to resolve the issue. SQUARE ENIX customer support is topically "friendly", with carefully obtuse automated responses that are designed to sound friendly while closing the door on customer complaints without a resolution. I received the runaround when reporting an issue only to receive similar canned replies from each team I was ceremoniously pawned off to when trying to resolve my issue, which all stemmed from an untrained employee wiping out three years of account history. In an attempt to return to FFXIV after 10 years, I discovered just how problematic that enployee error has become while trying to resolve account issues.
            Read 14 More Customer Reviews

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