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Business Profile

Retail Florist

Kims Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

This profile includes complaints for Kims Florist's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kims Florist has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for delivery for a special occasion and they were never delivered. The business didn't answer the phone during several attempts to contact them. I tried to leave a negative review and was informed that they have disabled the reviews! AVOID THIS BUSINESS!

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ******'s to be delivered 11/21/22. I paid 72 dollars. They were never delivered. It's now the following day, and still no flowers. I called and left a message, and sent an email yesterday with no response.

    • Initial Complaint

      Date:09/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order 9/4 for flower delivery 9/6, was charged in full 9/7 but flowers not delivered. I made multiple attempts to reach Kims florist via ************* but no response.

    • Initial Complaint

      Date:07/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flowers and other gifts for my sister to be delivered 7/5/2022.paid $104.58.nothing delivered.as I found out just now from your web site this is a common theme with this company I ordered from

    • Initial Complaint

      Date:05/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flowers on April 26 for delivery on May 13. No flowers delivered. Someone at delivery address all day. Nothing left outside. Received email from company saying Delivery Confirmed but no details. No response to emails or no answer to phone listed under contact us information. Would like a refund.

    Kims Florist is NOT a BBB Accredited Business.

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