Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is sending out emails that as far as I'm concerned are straight up scams. They sent me emails at several of my email addresses about my car needing immediate registration (including using my license plate number in the emails) or else I was going to be charged fees. My car is already registered, and has been for quite a while. I have all my paperwork in order, as well as my tags for the next year. They are just trying to get money out of panicked consumers who don't realize that their company isn't the ***.

  

  Business Response

  Date: 04/02/2025

  Hello,

  The *************************************** (DMV) permits individuals to register their vehicles up to 75 days prior to the expiration date. As a result, our company begins sending email notifications during this period. By entering your license plate number on our website, you can access your fee information, which will be linked to the email address you provide. This process is automated. If you wish to be removed from our email distribution list, please send a request to *********************************** and we will ensure that your vehicle information and email address are removed from our records. Thank you.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother pay them as I believe close to 500 dollars for registration and title transfer now they are asking for the original copy to be mailed to them I'm glad I stopped my mother before she mailed it to them. This is what they emailed her."Thank you for choosing ************************** for your title transfer.ATTENTION: Please read the entire email for IMPORTANT information to COMPLETE your title transfer.We have successfully posted your fees to the *** and a copy of your temporary receipt is attached. Please inform us if the name and/or address on this receipt is incorrect. We will gladly update your information if needed.**To finalize your transfer, the *** requires ALL of the following ORIGINAL items listed to be MAILED/SHIPPED to us to our address below.**The copies that you previously sent were used to validate and set up your order for accuracy, now it's time to mail us the originals and finalize your transfer.The following items are required to complete your title transfer.Original Title ***PLEASE MAIL THE ORIGINALS OF THE ABOVE FORMS. COPIES WILL NOT BE ACCEPTED***Even though you have previously uploaded or emailed copies of the above documents, the *** requires us to get the ORIGINALS from you.Also needed is a passing SMOG test (Smog Certificate is only good for 90 days of issuance); Once this has been completed, you may notify us by replying to this email, by fax or by including a copy of the certificate when sending the above ************ assure timely and secure delivery, we recommend sending the document(s) by traceable means (IE: Certified Mail, **** etc.)If sending by US Mail, Certified, or Priority Mail, please use this address:Car Registration ****************** ******************************* If sending via **** FedEx, or any other ************************* please send to our physical address:Car Registration ****************** **************************************************** "

  

  Business Response

  Date: 01/22/2025

  Hello, 

  When performing a title transfer in the state of **********, it is necessary to surrender the existing title in order to obtain a new title in the name of the new owner, as the previous title will no longer be valid. To facilitate your mother's title transfer, for which she has already made a payment, we will need to submit the necessary documents to the *************************************** (DMV) on her behalf.
  
  We would like to emphasize that our website clearly states that we are licensed and bonded by the California DMV to process registration renewals, replacements, and title transfers for individuals who wish to utilize our services to streamline the process. Additionally, our fees are transparently outlined when calculating total costs prior to payment. While we appreciate your consideration of our services, please note that you are not obligated to use them once the fees have been calculated, as we understand that our service fees may not be suitable for everyone.

• Initial Complaint

  Date:01/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have now been waiting since December 1st for literally anything to happen as far as my car registration goes. In fact, it has take so long that in the process my registration was even suspended (even though I'd already paid it through these geniuses) and had to pay to have it reinstated. That was now... a month ago and still they have not moved forward with doing absolutely anything. I paid $1700+ including a hefty service fee and I can't get the guys to do anything.

  

  Business Response

  Date: 01/30/2025

  Hello Kaitlyn. 

  We have completed and sent your registration card and sticker via GSO shipping on January 16, 2025. According to our records, they were delivered to your front door on January 18, 2025 (please see the attachment above). 
  
  Please note that your registration was suspended by the California DMV due to a lack of proof of insurance on file, which is unrelated to our company, Car Registration **** We would be happy to discuss this matter in more detail if you require further clarification.
  
  We attempted to contact you using the phone number provided but were directed to voicemail, which has not been set up for messages. Additionally, I have sent a separate email to you with a digital copy of your completed registration card that has already been mailed and delivered. Please give us a call at ************** if you are still needing more assistance. 

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 1/10/25 I needed to renew my auto registration. I searched for the *** and ended up with this private c. ompany though I was not aware it was a private company because it had my auto information, which suggested it was legitimate.I filled out the forms and was told the cost was $171.00. But when I checked out the cost was $244.00 citing extra fees and shipping costs of almost $20.00 but I paid with my credit ******* was only after paying that I began to receive emails to find new car insurance and other garbage which told me I was not at the ****** I have paid a company is fraudulent and I cannot reach them. This is not a legitimate business and even though they claim on their websit that they are licensed by the *** that there is no evidence of that other than their statement. I called the CA DMV but it impossible to speak to a ********* I don't know if I will ever receive my new tags and was overcharged by $73.00. Plus they now have my credit card information.This is not a legitimate business. It is a con. Please help me recovery my money and ban this company from business.

  

  Business Response

  Date: 01/22/2025

  Thank you for your feedback. 
  
  We sincerely apologize for any misunderstanding regarding our services. We want to clarify that we do not present ourselves as the official **** Our website explicitly states that we are licensed and bonded by the California DMV to facilitate Registration Renewals, Replacements, and Title Transfers for customers who prefer to utilize our services in lieu of visiting the **** Additionally, our fees are clearly disclosed during the fee calculation process prior to any payment, and there is no obligation to proceed if our service fees do not meet your needs.
  
  Upon reviewing your order, we noticed that you are needing proof of passing smog to complete. Please contact us at **************. 
  Thank you for your understanding.

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car Registration *** passed off as the ********************** I paid my car registration through them 3 weeks ago. I just got a letter from the *************** ********** saying that my registration is due, and it's $100 less than what I was charged. At that moment, I realized that Car Registration is NOT the ****

  

  Business Response

  Date: 10/07/2024

  Hello,

   

  We are making an attempt to reach out to you please give us a call back at (916)236-3169. 

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have the website looking very closely like the official california dmv website and are the top result when looking for ca dmv on ******* asked for a refund and a cancel on the order, as I had no idea if this is a legitimate business or not and ended up paying for registration on the official CA dmv.gov website.

  

  Business Response

  Date: 08/08/2024

  Hello ****, 
  
  Thank you for your review. We apologize that you feel that way about our company. We do not under any circumstances claim to be the official DMV. We do state on our website that we are licensed and bonded by the CA DMV in order to process Registration Renewals, Replacements, and Title Transfers for those who would like to use our services to avoid the CA DMV. After looking into your order, we see here that your registration had been completed and mailed out on 08/07/2024. We have tried to reach you via phone but was unsuccessful, please give us a call at ************** to further discuss your order. 

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased a 2004 ***** Silverado in rough shape. The truck is valued at ***** dollars on ****** blue book. I paid 1500 dollars for this pickup because of its condition and age. Upon arrival at the dmv and being called to a service desk, the employee told me that California does not care what an individual pays for a vehicle. They go off the blue book value. They decided that the truck was in "excellent" condition, which it certainly is not. My registration fees and title etc was nearly 600 dollars!!!!!! 600 DOLLARS!!! for a 20 year old truck in junky condition. How can the dmv, without having a vehicle appraisal done, decide the condition of my vehicle on the spot from their desk chair inside the building? How can these fees possibly be legitimate?! we have the highest cost for EVERYTHING in this state and then someone who makes ***** a year has to pay several hundred dollars to register a work truck for one year? If you look at the printout you receive at the end of the wallet milking process that the *** does, you will see a lengthy statement of FEE, FEE, FEE, FEE, FEE, FEE. endlessly. Fees the *** can't explain. Someone please explain how someone with a normal income, kids, cali insurance prices, cali gas, cali fire insurance, cali grocery prices, etc is supposed to even eat with all these obnoxious costs tacked on to already burdensome and expensive process of purchasing a vehicle. . How can anyone justify these costs in **********? Is anybody in power wondering how the state of ********** is going to pay just to keep itself afloat after all the tax payers that have been poked in the eye at every corner in this state, just leave? I want a refund of registration costs or a prorated cost based on state to state comparison. Not what the *** guy thinks off the top of his head.

  

  Business Response

  Date: 08/04/2024

  We have no record of any interaction with this customer.  It appears this customer was dealing directly with the CA ***, not us.  We are a 3rd party vehicle registration service, not the ***.  This complaint should be directed to the *** itself.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 7/12/2024 I had used what appeared to be the California DMV website to renew my registration and pay for the fees needed to register my vehicle for the year. I went through all the prompts on this website and paid the fees due which were very close to what I was supposed to pay since I was a week late from the initial due date.Then I realized after receiving an email from the website stating that they needed proof of insurance and the smog certificate, I had probably been scammed, but was not for sure.Today (7/24/2024) I decided to do some research after sending them said documents that were need to finalize my order and receive my registration tags.my research confirmed that this website was in fact a scam and led me to the BBB to file a complaint and hopefully get a partial or full refund so I may pay my registration.I have attached proof of monies spent on this so called CarRegistration.com whatever you can do to get me a refund would be greatly appreciated.Regards *************************

  

  Business Response

  Date: 07/23/2024

  Thank you for your review. When attempting to call the phone number you provided the call will not go through. We apologize that you feel that way about our company. We do not under any circumstances claim to be the official DMV. We do state on our website that we are licensed and bonded by the CA DMV in order to process Registration Renewals, Replacements, and Title Transfers for those who would like to use our services to avoid the CA DMV. Our fees are also disclosed when calculating your fees before making a payment. You are not obligated to use our services once fees have been calculated as we do understand that our service fees are not for everyone. After looking into your order,  I do see we did complete this on 07/20/2024 and mailed out your registration card and sticker. Please contact us at ************** to go over some partial refund options. 

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I was able to contact the California *** and verify that my registration fees had been paid and my registration card along with current tags for the year have been mailed.  
  I also have spoken to Car Registration.com regarding this matter and they indeed confirmed what I was told by California ***.
  The Car Registration.com representative also informed me that since CA *** records showed my registration was already expired that the *** website most likely kicked me over to the Car Registration site to renew my registration. So in short this website is totally legit and not a scam.
  They were very nice and understanding of my situation thinking I had been scammed and are refunding me the processing fee.
  I am very grateful for that.  

  Regards
  **********************; 

• Initial Complaint

  Date:06/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order for a renewal of registration for the CA DMV.There are no options to cancel the order within the web interface nor is customer service available by phone or email.These are micro barriers placed by the company to prevent you from changing or canceling your order. In my opinion this is predatory at most and deceiving or irresponsible at least.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/6/2023 I paid my vehicle registration using this website. I have never received my registration and it appears my registration was never paid through the **** EIther I want my registration brought current or I want my money returned to me. I paid $412.83.

  

  Business Response

  Date: 05/16/2024

  Hello ********, 

  Thank you for taking the time out of your morning to speak with us in regards to this matter. Please contact us once your emissions recall is fixed so we can complete your order.