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Business Profile

Pest Control Services

Official Pest Prevention, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Official Pest Prevention, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel our service in Sept *************************************************************************************************************************** their system (per my discussion with them yesterday). They came earlier this week and when I saw the bill they left me, I called to get it taken off since I had cancelled last year. They stated that they showed I had cancelled, but that they had left me a message a couple of days later confirming if I wanted to cancel and since I didn't return the call, they reversed the cancellation. So not only did they reverse the cancellation that they show record that I did do, they then charged me for the recent visit they made and refused to reverse the charge, even though they had record that I had cancelled in Sept. Apparently, it is their normal practice to call you back after you cancel to "confirm" the cancellation and because I did not get the message and call them back, they kept charging me. This is horrible customer service to have to "confirm" a cancellation, when you already called and made the cancellation.

      Business Response

      Date: 03/28/2025

      We have reviewed the account and a refund has been issued in the amount $158.00 to the card ending in 6496. The refund should take 3 to 5 business days to reflect on the customer's account. Thank you 

      Customer Answer

      Date: 03/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They serviced my home three time In two months, never did what was requested other than initial service. Have you sign up for a year then stop showing up then continually request ***** a month. Ive called and customer service says I owe 307$ and they havent shown up any other times have no actually idea they were scheduled every Friday. Company is a scam. You have been warned ??

      Business Response

      Date: 02/05/2025

      Mr. ********** signed up for a year of pest control in April of 2024. His account became delinquent and his service was suspended. I reviewed his account and see that he had some issues with the service. I tried to reach out to him because it is disappointing that we were not able to work together to resolve his problem. I do want to be fair and part ways on good terms. The balance due on his account is $307.00, ***************** is in agreement, I will adjust it down to $100.00 and write off the rest and close his account. Thank you 

      Customer Answer

      Date: 02/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:01/05/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-18-2024, I had opened my locked gate to have my mother to leave. This salesperson from this company walked through my gate without permission and was very pushy to me, even though I had a "No soliciting" sign on my house. I told the salesperson I couldn't afford it and I felt pressured signing the contract. The salesperson told me that I wouldn't be billed unless services was done. The Company has not did service (bait for rats in attic, 2 boxes for rats around house and a box for rats in garage) from 10-18-2024 to now because my gate has been locked from all this time period. I had received a bill for $98.00 for the month of November and December, although service wasn't done on my property. I would want to be removed/canceled out of contract and not be charged since they have not performed the fulfillment of the agreement. I would also want to be put on the "Do not solicit" list.I would want to be removed/canceled out of contract and not be charged. 

      Business Response

      Date: 01/07/2025

      Hello, 

      I have reviewed the account and see that no service was done on this property. The account was closed and the bill was adjusted back on December 13th when Mrs. ******** brought the matter to our attention. Please let us know if you need anything else from us. Thank you 

      Customer Answer

      Date: 01/17/2025

      I am rejecting this response because:I want business of Official Pest Prevention, Inc. to confirm/to make it clear if I owe or NOT owe anything before December 13, 2024. Thank-You.

      Business Response

      Date: 01/17/2025

      Good morning, 

      I have attached the invoicing for her account. As discussed her balance is 0. Please let me know if any other information is needed. 

      Thank you. 

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pest control failed to service my home or point out 3 entry ways the rodents were entering they sat a bait box next to a whole that gives full access to my backyard. They failed to educate me by telling me to remove earthquake water the rodents were eating posion and drinking my water they ate the cords to my deep freezer and refrigerator which could have been prevented had they told me to seal the 3 entry ways. I found a rodent in my home last month they came out and didnt place and traps in my home. The lack of response has made my damages greater. I want to be released of this contact based on my merits above

      Business Response

      Date: 10/09/2024

      Attached is a copy of the contract for the service agreement. After reviewing the account, the customer was informed that due to the fact that they do not own the property, Official Pest Prevention would not be able to do any alterations to the home without consent and signature from the owner of the home, this includes patching of holes. Are contract for general pest control does not cover exclusions due to this fact. The technician also made several recommendations to the customer about things that they would be able to do to help along with the service program. We would be more than happy to come out and inspect the home for all possible entry ways for exclusion but would need permission from the owner. We will reach out to customer to see if there are other options or billing questions to work toward continuing service with customer 

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb 2024 I paid for rodent exclusion services. ******* asked Tech back several times to fix problem. Tech stated they remedied issue but rodents persist in the home. In July 2024 Tech came and removed rodent from attic and garage attic space and accomplished more exclusion work. I had Terminix come give 2nd opinion today and they found several areas where pests were entering through garage and No Exclusion had occurred thus continued mice were able to enter the home. When I called **************** I was directed to wrong Manager and **** several times. My tenants now want to leave the home because it doesn't seem Official Pest Prevention can remedy the problem.   

      Business Response

      Date: 08/05/2024

      After talking about the customers concerns, we have reached out to the department managers involved and we are sending the department manager for the exclusion team to review job done. He has spoken to the customer and has a time arranged to review past work and will complete any work that was not done to complete success of job work. Communication from the customer has been amazing and we will make sure to follow up with the same type of solution. 

      Customer Answer

      Date: 08/12/2024

      I am rejecting this response because: the problem has persisted so long without remedy that my tenants are moving out of home and breaking lease early. This was supposed to be remedied in Jan 2024. The work was NEVER done correctly and allowed rodents to continue to invade property. The Manager, finally came out last week to do the job right but its too late. Had this been remedied correctly the 1st time we wouldnt be having a continued almost year problem. I want to hire Terminix but I need a refund to do so. My tenants found a mouse dead in shoe today, found one in couch, and mouse f**** in the house. Additionally activity has increased around home and poison boxes are not located in proper places. I just had new roof put on with new insulation if this continues I will need to replace insulation. This company doesnt even sanitize attic space when they find droppings. They are not doing what they should be doing and I have called them out over 12x since Jan 2024  

      Business Response

      Date: 08/21/2024

      We are reviewing the account and the charge for the exclusion. The price of the exclusion does not match the requested amount. The request for refund has been submitted and we will be reaching out to the customer to resolve the issue as soon as possible. Thank you for your patience. 

      Customer Answer

      Date: 08/27/2024

      I am rejecting this response because: 1) my tenants decided to break lease early because company did not fulfill obligation to remedy the problem after 6 months and over 20 call out to the property. Even after they came out they did not do a thorough j9b and locate all potential points of entry or reset traps. I had to contact a secondary company to locate the problem areas. This company failed to be the experts they claim to be. 

    • Initial Complaint

      Date:06/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Official ************ in March 2023 for home pest and rodent control program and I understood it was a one-year plan. I paid several thousand dollars for all the work and the quarterly pest treatments. After one year, I contacted them to cancel the plan and that is when all the problems started. The company representatives continued to put hurdles in my attempt to discontinue the plan, I repeatedly had to call them to retrieve the termite bait stations, and they continued to randomly send me bills for services they were no longer providing, I was forced to call them and they would say it was a billing error, Now they billed me again for $20 in June 2024 saying I owe it when the service was terminated in March 2024. This is harassment and they are an awful, unscrupulous company. I want them to stop trying to collect on the $20 and stop billing me for services they have not provided.

      Business Response

      Date: 07/01/2024

      Good afternoon,

      We have reviewed the account and removed the charges. The account is closed, the balance is 0 and no further charges will be incurred. Thank you  

      Customer Answer

      Date: 07/02/2024

      I am rejecting this response because:  I am glad the company has agreed to stop billing me for services not provided, but after 3 months of harassing me with me fraudulent bills you would think they would have the professionalism to apologize for wasting my time--but I guess that's asking too much.  Good riddance to them and you can close this complaint.  Thank you BBB.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/29/24 Official Pest Control (OPC) technician came to spray for mosquitos, I was not at home, and during that service my citrus trees, one orange, one tangerine, were heavily sprayed with pesticide. Trees were flowering at the time and there were lots of bees. A few days after the pest service treatment I noticed all the bees were gone, and all the flowers and buds fell off the trees. I looked at my security cameras of the trees, and I have a 30 sec video of OPC tech spraying my trees. OPC was emailed the video and photos of this incident on 5/13/24. At OPC I talked with ****** who stated he couldn't offer compensation above $100. I requested he assist me with a reasonable resolution and he was unable to do this. I went to *********** nursery and they told me they had nothing that could help the trees and that I needed an arborist. On 5/21/24 I had a very nice arborist come out from Fallen Leaf Tree and he said he would give me a letter of his findings and recommendations, but then the admin at Fallen Leaf went out on sick leave and I have been unable to get a letter. The arborist's name is *******, and the company's phone number is **************. The arborist observed chemical damage to the trees, he reviewed the contents of the mosquito spray (will attach those contents), and he told me to heavy wash my trees and to not eat the fruit for at least 2 yrs and to get it tested first. I called OPC again and talked with *** who told me that it's ok to use pesticide, in fact he would get me a letter from the mosquito spray manufacture stating this, never got a letter. *** said it's not ok to spray bees, but did not offer a resolution for this. I suggested as a sign of good faith that OPC waive my pest service fees until I'm able to eat my fruit. I would pay to get it tested in 1 yr, if it's ok to eat then I would resume payment. OPC did not accept my offer. I talked with ****** at OPC and he said nothing would be done w/o letter from arborist. Video available.

      Business Response

      Date: 06/24/2024

      We are sorry to hear about the situation with the fruit trees at our customer's home. I have reviewed the images as explained in the complaint. I would like to talk to *** and **** to discuss the matter and we will return a call to the customer to resolve the issue that both parties will be happy with. I would expect this call from *** the next day.

       

      Customer Answer

      Date: 06/25/2024

      I am rejecting this response because:  I would like to receive the proposal for resolution in writing. 

      Business Response

      Date: 06/25/2024

      We have reviewed the notes from ***, and we are more than capable of providing the resolution in writing. We can send one by email that is provided on file. We will reach out to ******** to confirm email address.

      Customer Answer

      Date: 06/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on April 29 to get a reservice on my home, the young lady told me that she had availability the next day between the hours of 11am and 1:30pm. I said great that's perfect. I get a text that afternoon saying that there was a scheduling conflict and that it is scheduled for the same day but earlier 10:30am-12:30pm. I was ok with that. The tech comes at about 10:30ish to do the job. I get an email later that afternoon saying that I was charged for the service. I can't call because it is after hours. I call the next day I speak with ******* and I ask her why I was charged, she said that it is my monthly service, I told her that it's not what I requested when I initially called on the 29th, that I was only requesting to do a reservice. ******* said that the person that scheduled it input it incorrectly and apologized. After hanging up with ******* I forgot to ask her when will the refund process start for the incorrect charge, so I called back. I got a different young lady, I told her of my conversation with *******, she had me on hold for 8 minutes, she got back on the phone to tell me that because they did the service already that I need to be charged for it. I told her that I did not agree with that because I only asked for a reservice. She told me that i should of known because i was notified by text and email. I told her that i did not receive an email only a text saying that there was a scheduling conflict. So now my credit card is over my monthly charges, and now being penalized for an error the person did. I asked to speak to a manager, she put me on hold for another 4 minutes and told me that a manager would call me back the next day because there was no manager available. As of now I have not received a call back, I have reached out to the company twice, the only a message I receive is a text message that someone will follow up with me right away. All I'm asking is to get refund for a charge I should have not gotten charged for.

      Business Response

      Date: 05/16/2024

      In regard to the complaint from the customer, ****************** called to have a reservice and was completed on 4/30/24 and on 5/1/24 called in to cancel service based on not being able to afford service. According to Official Pest Prevention's contract customers will receive free reservices in between regular services and can cancel services with a 30-day written notice.  After further investigation into the matter, we realize that the customers original contract was with Pegasus pest control, who was acquired by Official Pest last year. Pegasus Pest Control's agreement did not have the same contract agreement requirements and we will honor the original terms of her pest agreement and we will refund the amount of $83 to her account. Please allow 5-10 business days for the money to return to the account. We understand hard times and try to assist customers at times of need and also even offered to place the account on hold. This offer still stands. If there are any more questions, we can be reached at our office at ************.

      Customer Answer

      Date: 05/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will await for the refund in 5-10 business days, thank you for your response. 

    • Initial Complaint

      Date:04/22/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Said company held me onto contract even though I was done. The. I was forced to pay for them to come and put traps down. During this time *** always said mice and this sub contractor put rat traps down which did nothing. Im being held hostage for more money each time. I try to quit and they just want to up the bill.

      Business Response

      Date: 04/27/2024

      We would need some additional information. We do show a customer under the name *********************** but this name does not match the same address. We would need to talk to customer during regular business hours to confirm the address so we can verify account and help resolve any questions. Thank you 

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up pest service while they were Pegasus as I had them before for my mom who lives in my home as a retired woman she never goes anywhere but they said she was getting service in Oct 2023 and feb 2024. All was good but the last three services she not received they said they called my number but I have no record of the calls or voicemail. Gentlemen on the phone was very nice but unable to credit for services. We requested cancellation of our services and refund of at least the feb charge. He said he get acct cancelled but unsure of credit. Just would like to get credit for my services not rendered insure my acct is closed Thank you

      Business Response

      Date: 03/11/2024

      We have reviewed the complaint from the customer and will be reaching out to resolve the issue. We understand that this a different circumstance than others due to the change of ownership from the previous company and would like to resolve the issue with best outcome possible for both parties. Thank you for your time 

      Business Response

      Date: 03/11/2024

      We have reviewed the complaint from the customer and will be reaching out to resolve the issue. We understand that this a different circumstance than others due to the change of ownership from the previous company and would like to resolve the issue with best outcome possible for both parties. Thank you for your time 

    Official Pest Prevention, Inc. is NOT a BBB Accredited Business.

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