Business ProfileforRedAwning.com, Inc

My family checked into a condo managed by Redawning on 7/9/24 and experienced several issues. First, the hot water k*** in the shower just spun when I attempted to turn it on, signaling that there was no hot water. I called local management office twice and was told they'd need to contact the "property manager" and get back to me each time. It was late but I expected that by morning there'd be a response.By the next morning, there were 2 additional issues. The street noise was unbearable as the bedroom windows are not such that they close and limit sounds heard from the busy intersection outside. My children could not sleep. My husband and I slept on the old, lumpy, and extremely uncomfortable sofa-bed and awoke with aches and pains. Meanwhile, there was still no response regarding the plumbing. So, I found another contact number and called Red Awning. I spoke **** and expressed my concerns about the lack of hot water in the shower and poor sleeping accommodations. I requested to be relocated to another unit or property. She said she'd contact local property management regarding my concerns. I asked her, "who exactly is in charge?" because when I called local management, they needed to contact the "property manager "and when I called RedAwning, they needed to call local management. It sounded very much like the buck was being passed. Throughout the day, I called Red Awning and the local management office a total of 15 times. Each time I was told that they were awaiting a response from the property manager and meanwhile no one ever showed up to fix the shower, addressed our requests to be relocated to another unit or property. Unwilling to spend 3 more nights without hot water and uncomfortable sleeping arrangements, I requested a refund. We decided we could not spend another night at the property and found our own accommodations for the remainder of our stay. I am still waiting for a response to my refund request. RedAwning failed to respond concerns or resolve i

Hello - Thank you for your feedback. RedAwning works with and relies on local hosts and experts to provide a 5 star on site experience for guests. We are very sorry to hear that your experience has not met your expectations. We have been in contact with the local host and repairs were completed shortly after your departure. We do apologize for the delay and difficulty in communication. A refund of the unused nights of your stay has also been approved for you. Again we do appreciate your feedback and do hope you will consider a future stay in a different RedAwning property.