Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REE Medical gives misleading information to veterans about raising your disability rating by paying their price and attending a doctor that is in their network network and the *** is filled out by REE Medical and the veteran submits the *** and claim. The fact of the matter is, the ********************** will not use this information and schedules you to see the VA doctor to make a determination of your disability. The practice is misleading that there examination has some pull or determination, when you the veteran will wind up seeing the VA doctor and flushing the amount you paid REE Medical down the toilet because at the end of the day, all you the veteran had to do was submit a request for seeking an increase in your disability rating which will cost the veteran zero. This is a misleading practice that should be looked into and hopefully can be stopped before more veterans are taken advantage of.

  

  Business Response

  Date: 04/28/2025

  Hi *******,

  We appreciate you taking the time to share your concerns with us. We take all feedback seriously and remain committed to supporting Veterans with professionalism, transparency, and care. We would like to clarify that REE Medical does not guarantee outcomes or rating increases. Our role is to assist Veterans by facilitating independent medical evaluations and Disability Benefits Questionnaires (DBQs) completed by licensed, third-party medical providers who specialize in disability assessments. These evaluations are intended to provide additional medical evidence that Veterans can submit as part of their VA claims process. While the VA retains full authority over the adjudication of all claims including the scheduling of Compensation and Pension (C&P) exams the submission of a completed DBQ or medical evidence may support a Veterans case and supplement their file. We are always upfront that the ** makes the final decision and that there is NO guarantee of an increase.

  We deeply respect the trust Veterans place in us and strive to be as transparent as possible regarding the services we provide, as well as the costs involved. We also encourage all Veterans to consider all their options when deciding how to move forward with their claim. We would appreciate the opportunity to discuss your experience directly and address any outstanding concerns. We have escalated your concern to our management team to ensure it receives the appropriate attention and is addressed accordingly. If there is anything further we can assist you with, please don't hesitate to reach out to us directly at ****************************************************.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $3400 for assistance with a VA claim. Paid for expedited service. Have not heard a word from the company or point of contact in over 30 days. Expedited service was suppose to be within 45 days.

  

  Business Response

  Date: 04/16/2025

  Hi *****,

  Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand your frustrationespecially after placing your trust in us and opting for expedited service.

  This is not the level of service we aim to provide, and wed like to make things right. A member of our team will be reaching out to you today to provide an update and help resolve this matter as quickly as possible.

  We appreciate your patience and the opportunity to make this right.

  Warm regards,
  The REE Medical Team

  Customer Answer

  Date: 04/16/2025

  I don't want to work with REE Medical any further as it is going to be to late to submit what I was promised as far as a medical report.  I wish to get a refund of money paid upfront seeing I have waited 6 weeks with no contact.

  

  Business Response

  Date: 04/17/2025

  Hi *****,

  We sincerely apologize for the lack of communication you've experienced and the delay in receiving your medical documentation. That is not the experience we strive to provide, and we understand your frustrationespecially after placing your trust in us and waiting for six weeks without an update.

  Wed like to look into your case immediately to understand what happened and work toward a resolution. A member of our team will be reaching out so we can prioritize your concern and ensure its properly addressed.

  Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

  Respectfully,
  The REE Medical Team

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ree to get help for increasing my VA disability rating for thyroid issues and i was told they would gladly help and seemed very confident. They said i had to make a payment before starting, so i did. After. I was contacted by a worker and was told that they could only help me with increasing different disabilities than what i had first agreed on. That it was the only way they could help me, and so feeling i had no other option i agreed. Once i started the process it was extremely difficult to get a hold of anyone regarding questions i had pertaining to the claim. Anytime i would call to get a hold of my navigator i was told that they were no longer working for the company and that they had to assign me a different one. It happened about three times. And so if i needed any info regarding my claim i had to talk to random employees i could get a hold of. Once i submitted my dbqs to the VA i was scheduled for a second c&p exam. I called ree to get guidance but since i did not have a navigator, the operators could only say that they would leave a message & that ree would get back to me within 2-3 business days. 2 weeks passed and i never received the phone call, even after trying multiple times and asking for managers. I was then to attend the c&p in 2 days but was unable to get in contact with a representative and so i didn't attend. I was under the impression that i already had a **** in place and the VA would use that. I then received a letter from the VA denying my claim for not going to the C&P and the **** i had submitted were not used as evidence. I contacted ree to see whats next and was told to get a consult from a law firm thats asking for money AND a huge chunk of back pay. I was not going to write this review until i added the percentages that aligned with the disabilities that ree was helping me increase and found out it wouldnt grant me a higher evaluation anyways. I feel scammed out of what was a huge sacrifice for me. Hope this warns vets.

  

  Business Response

  Date: 04/17/2025

  Hi Bianca,

  Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you faced and the frustration this has caused. This is not the standard of service we aim to provide, and we understand how important clear communication and guidance areespecially when it comes to something as personal and significant as your VA disability claim.

  We sincerely apologize for the breakdown in communication and the difficulties you encountered with navigator transitions. We also regret that we were not able to support you more effectively during the C&P exam process.

  Our team would like the opportunity to look further into your case and see how we can make this right. Someone from our team will be reaching out so we can prioritize a review of your situation.

  Your feedback is invaluable in helping us improve, and we are committed to earning back your trust.

  Respectfully,
  The REE Medical Team

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** convinced to spend my hard earned money to try to get my benefits raised to 100% from the **. Currently at 90%. Spent many hours answering detailed worksheets and evaluation forms. Took months before actually getting to see a medical person. I explained throughout the beginning of the process that one of the areas they were attempting to raise was already maxed out. Still they insisted in trying to support getting a higher rating. Nope didn't happen. They completely missed out on bilateral conditions, since both knees and both shoulders are bad. NOT one mention in the *** letters mention that. Again, paid thousands of dollars and NOTHING. Almost 1 year later and the ** notified me today of no rating change. I have lost another year to this process. I am not sure they listen to us, the veterans, and really only want the upfront payments.

  

  Business Response

  Date: 04/02/2025

  ******, 

  We appreciate you taking the time to share your experience, and were truly sorry to hear how frustrating this process has been for you. We understand how much time and effort you put into this, and we never want any Veteran to feel unheard or like their concerns werent fully addressed. Its especially concerning to hear that your bilateral conditions werent reflected in your DBQs, and we want to take a closer look at what happened.

  
  Someone from our team will be reaching out to you shortly to go over your concerns and find a way to make this right. 

  Sincerely,

  The REE Medical Team

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired REE Medical to assist with my VA disability claim based on positive reviews from fellow veterans. The company offers two payment options: a one-time payment or a six-month installment plan. I chose the six-month plan to help manage the high cost. However, I was unaware that REE Medical does not begin working on a case until the full amount is paid, which means my file remains untouched for up to six ********* far, I have paid $1,290, yet no work has been done on my case. After calling customer service multiple times regarding the delays, I was told that if I paid the full amount upfront and an additional $500, they would expedite my file within 45 days. Had I known this, I would have negotiated a better rate and paid in full from the start to receive proper service.Additionally, I have submitted all required documents to REE Medical, yet they refuse to accept my Intent to File form from the VA, claiming it is too old. My attorney strongly advises against submitting a new one, as doing so would negatively impact my VA appeal process. REE Medical is not submitting documents directly to the VA, so this form should not even be a factor. It appears they are using this as a stalling tactic.I hope REE Medical reconsiders its approach and provides fair customer service regardless of payment method. At the very least, they should clearly disclose their payment policy upfront so veterans can make informed decisions.

  

  Business Response

  Date: 02/18/2025

  Dear ****,
  Thank you for taking the time to share your experience. We sincerely apologize for any confusion regarding our payment policies and the processing of your case. Transparency and providing the best possible service to Veterans are our top priorities, and we regret that you feel we did not meet those expectations.

  
  Our installment plan allows clients to pay over time while securing our services. We strive to communicate this policy upfront, and we appreciate your feedback on how we can make it clearer. Regarding the expedited service option, we offer this as a way to accommodate Veterans who wish to accelerate their case, but it is never a requirement.

  
  As for your Intent to File form, we understand that each case is unique, and we never want to take actions that could negatively impact a Veterans VA claims process. Wed love to discuss this further with you to ensure were aligned with your needs and concerns. A member of our team will be reaching out today to address your situation and work toward a resolution.

  We truly appreciate your patience and the opportunity to improve your experience with us.

  
  Best,

  REE Medical

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a refund for services not rendered. I paid for expedited service and assistance for two claims. Only one was provided. I spoke with several employees and at least two supervisors and a ** employee who made contact with me because they had concerns about their contractor. I cooperated with them and they ALL agreed that initially I deserved a refund. Then they offered to reschedule my appointment. Then we were back to the refund when they could not find a contractor within my state, then nothing. Ive made numerous attempts to reach out and resolve the issue to no avail. Ive emailed and called and texted and nothing. They advised I would no longer receive the expedited fee, the referral fee (I regretfully referred someone) nor have I received a refund on services they did not render. They took payment but did not fulfill their contractual obligation. And when you question them about the refund policy or time frames for expedited services they run a lot of hypotheticals but never give you an answer. When I finally got a half an answer it was conveniently past even though I had requested a refund and answer well in advance. Their policy and sales tactics are deceptive and ambiguous and they did not deliver on what I PAID for. I spent $4k on assistance and got half of what I was promised.

  

  Business Response

  Date: 01/29/2025

  Hi ********,

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We have escalated your concerns to our management team and appreciate your patience as we investigate this matter. We will be in touch with you directly. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

  Customer Answer

  Date: 02/01/2025

  While I have no objection to Ree medical refunding me my expedited fee, referral fee, and the fee for the second claim, they have yet to reach out to me to do so. Ive not heard from them outside of their written acknowledgment of receipt. Due to the urgency to respond, I have no choice but to say this issue has not been resolved. BBB if any additional information is needed please contact me.

  

  Business Response

  Date: 02/03/2025

  Thank you for reaching out. We understand your concern and appreciate your patience. Our team has acknowledged receipt of your request, and we are actively working on your refund. We will be in touch soon with an update.

  
  If you have any further questions in the meantime, please let us know. We appreciate the opportunity to resolve this for you.

  Customer Answer

  Date: 02/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company has scammed me and I urge other Veterans to not pay for their "services". After paying to use their doctors for disability screening, I haven't been scheduled for a single appointment, and it is approaching my 1 year cut off on a VA intent to file. In addition, I cannot even get a call back from the company or from my initial point of contact. When you call their company number, you'll get transferred to a call center and the operator can only forward a message to the company. For the past 3 weeks, I have been calling only to be told that a supervisor will call me back or that I'll hear from someone in 2 days, but they never call back. I would like to speak to someone and determine what work/services, if any, has been done in the past 10 months since this process was started.

  

  Business Response

  Date: 01/22/2025

  Hi Mr. ******************** you for reaching out and sharing your feedback. We want to assure you that your concerns are important to us. While the affiliate team operates separately from REE Medical, we will ensure your concerns are relayed to the appropriate individuals so that someone can reach out to you promptly to resolve this matter. We appreciate your patience as the affiliate team investigates, and we truly value the opportunity to improve our services.

  Customer Answer

  Date: 01/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I had a manager reach out to me.  She has been extremely helpful and is fast tracking me through the process.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Veterans Beware.REE responsive only up until the point of giving them $$.Afterwards, the Representatives would not return phone calls.Highly, Highly recommend Avoiding this supposed organization...called for help on Monday, Tuesday, Wednesday, Thursday and Friday and unless I kept calling and calling and calling and calling, may have Never heard from this Organization. Up front, they took $2995.After expressing my sheer and utter frustration, REE will return $$ except for $350 which can only blame Myself for being gullible someone would actually be of assistance to help navigate the maze that is VA claims. Stay Far away otherwise at the Very least, they will Not refund $350 of the $2,995.Very good scam on their part.Obtain the $$ from Veterans and be unresponsive for Days. No need to ever respond back because at the very least they are $250 per Victim of their scam. Need a.$2995 Full Refund

  

  Business Response

  Date: 01/21/2025

  Hi Ms. ******, 

  We sincerely regret that your experience with REE Medical did not meet your expectations. Our goal is to provide Veterans with the highest level of support throughout the claims process, and we take concerns like yours very seriously. We understand how frustrating the VA disability process can be, and we strive to maintain clear communication with all our clients. We have escalated your concerns to our management team, and we are committed to addressing and resolving your issue as quickly as possible. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed BBB Warning after receiving a 30 Nov 2024, ** Disability Decision. REE Medical Expressed interest in rectifying any wrongdoing. A call was made shortly afterwards from ******* the Representative. who said that REE Medical goal is to deliver comprehensive medical evaluations addressing denied disability claims by improving Veterans chances for favorable disability ratings. The 20 Nov 2024 VA decision addressed three service-connected medical conditions affecting my disability rating. REE Medical delivered a medical evaluation for two of the three disability conditions for a rating increase. The REE Medical DBQs/Doctor Examination had no impact whatsoever. A Supplemental Claim with cervical spine degenerative joint disease evidence rejected by REE Medical was submitted to the VA. The ** has assessed this evidence as relevant and therefore ordered a second evaluation. The ** agreed that the **** previous documentation was substandard and failed to follow specific VA guidelines. Specifically, REE Medical failed to take into account the entire ********************** history affecting the service-connected back and neck injury. Results: The two service-connected conditions that relied on REE Medical evaluations decreased from 40% to 30% and 0% to 0% respectfully. REE Medical operations is contrary to their Ethical Conduct. They falsely claim that they prioritize ethical practices. They claim that their goal is to ****** a culture of teamwork and accountability in upholding ethical standards. Finally, by upholding the highest ethical standards, REE Medical Sets the Standard for Compliance. REE Medical appears to be only interested in the bottom-line; profit over the care of its clients,

  

  Business Response

  Date: 01/13/2025

  *******, 

  We appreciate you taking the time to share your experience, and we sincerely apologize for any dissatisfaction you have encountered. Your feedback is invaluable, and we take these concerns very seriously. We are committed to resolving this matter and improving our services.
  To address your concerns, we have already initiated a review of your case to understand what went wrong and how we can make it right. A member of our team will be reaching out to you soon to discuss your situation in more detail and work towards a satisfactory resolution. We remain dedicated to ensuring that every veteran receives the support and comprehensive evaluations they deserve, and we are actively working to enhance our processes and communication.

  
  Thank you for bringing this to our attention, and we are committed to addressing your concerns promptly.

  Best,

  The REE Medical Team

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have not received a response from the business in reference to complaint ID ********.   I will wait for the business to perform this action and, if it does, I will consider any reasonable offer to resolve this complaint.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of September 2024 I was searching for assistance with increasing my disability rating from 90 to 100%. I came across Ree Medical and was contacted by ****** ***** who would become my coordinator. I was provided information and pricing for their services and immediately informed my coordinator this was something I could not afford and thanked him for reaching out. Everyday I was contacted by him stating how he can reduce the cost. He sent a document for me to sign that required no downpayment for six months or basically until after I had submitted my case to VA for my rating increase. I continued to receive these docusign emails from my coordinator and thought maybe I filled it out incorrectly or or was incomplete. Finally I contacted him asking why Im receiving multiple documents and he apologized and said I wouldnt receive anything further. Fast forward to December and I receive an invoice for $4495 instead of $2895 from *** in the finance department. I immediately responded that this was not the amount I agreed to pay on the contract I signed. Her response was I didnt pay a down payment so this is the new invoice. I sent her all the invoices I been sent and also informed her how harassed I felt by my coordinator to docusign those contracts and at the end of the day had no idea what I signed, what was correct and what I was agreeing to. Im still waiting on a response and I requested she pull the phone calls because my coordinator never advise there was a $2000 difference depending on if I pay a down payment or deferred payment. I told him upfront what my financial situation was and he claimed to have waived the need cut down payment.

  

  Business Response

  Date: 01/10/2025

  *******, 

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration you've experienced. I have sent your information to the appropriate team, and they will be reaching out to you shortly to address your concerns and resolve the issue. We appreciate your patience and will work diligently to ensure this matter is handled promptly and fairly.

  Sincerely, 

  The REE Medical Team

  Customer Answer

  Date: 01/10/2025

  Awaiting resolution and contact from Ree medical

  

  Business Response

  Date: 01/14/2025

  *******, 

  We appreciate your patience and understand your concerns. Please know that your case is important to us, and our team is actively working on a resolution. Someone from REE Medical will be reaching out to you shortly to address your concerns and provide the necessary support. Thank you for bringing this to our attention.

  Sincerely,

  The REE Medical Team

  Customer Answer

  Date: 01/15/2025

  I will accept response once I am contacted by Ree Medical personally.