ComplaintsforREE Medical LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was mislead by my representative because of remarks such as, there was a 99.9% success rate, he's never seen a denial, etc. I was extremely skeptical with paying up front for a service that is not guaranteed, but I was made to feel it was impossible for it not to come back without an increase. I could have been awarded up to $10k in backpay but *** failed to expedite my claim, and submit it in time (which I paid extra for.) I barely live above the poverty line, this claim could have been life changing. Further more the medical exam from the first claim was no longer usable, so I had to take more of my time and money to go drive far away for another C&P exam. After the denied decision came back I reached out to my point of contact with ***, and was told how he had never heard of this happening. I asked to speak with his manager about my experience on 4 separate occasions, and was never replied to. Now Ree is recommending lawyers that I can find nothing about. Nothing on uscourts.gov, nothing on the public Arizona BAR records, and nearly zero reviews except for obviously fake accounts. When you look up their address it goes to a building labelled "Harrian Law Firm", who have 2/5 stars, and multiple reviews of racist, aggressive behavior. Given my experience with ***'s "just trust us" moto, I have zero confidence that South West Law Firm would be a pleasant experience, likely leading to more time and money wasted. If just one of these failures occurred I would understand, however this has turned into a consistent trail of failure, consistently draining my finances. I have zero patience in continuing to work with ***, or any of their recommendations. I feel lied to, mislead, and exploited.

  

  Business response

  06/14/2024

  Dear **************,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and frustration you have experienced.
  
  We take your feedback very seriously and are currently investigating the issues you have raised regarding the service you received from REE Medical. Our team is reviewing the communication and actions taken by our representatives to ensure that all procedures were followed correctly and to address any discrepancies.
  
  We understand the critical importance of timely and effective service, especially considering the potential impact on your claim and financial situation. Please be assured that we are prioritizing your case and will provide you with a comprehensive update as soon as possible.
  
  Our goal is to resolve this matter to your satisfaction. In the meantime, if you have any additional information or concerns, please do not hesitate to contact our customer support team at ************  or ***************************
  
  Thank you for your patience and understanding as we work to address your concerns.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted with REE Medical, after speaking to one of their Benefits Consultants on Feburary 19, 2024. At the time, they provided a timeline they would follow in assisting me in filling a VA claim, as well as promised to assign a Navigator within a week of the phone call. Full payment was made within days of this consultation, based on these promises. To date, REE Medical has not taken any action toward my case. Outside of me reaching our for status reports on my case, they have had zero contact with me. I was given new promises multiple times on followup and was given excuses about staff turnover, and they I still received the same lack of communication or movement/action from REE. About a month ago, I finally requested a refund due to them not fullfilling their contract and they agreed. A request to their finance team was made for a full refund, however they have not yet refunded any of my expenses. They have taken my money, and have provided nothing. Please assist in getting my refund.

  

  Business response

  05/21/2024

  Dear *******************************,
  
  We hope this message finds you well.
  
  We have received your complaint regarding the refund or exchange issues with REE Medical. We understand your frustration and are currently looking into the matter to ensure a prompt resolution.
  
  Your account of the situation has been duly noted. We sincerely apologize for any inconvenience this has caused you. Rest assured, our team is actively investigating the details of your case to determine the appropriate course of action.
  
  We are committed to resolving this matter to your satisfaction and will keep you updated on our progress. Please feel free to reach out to us if you have any further concerns or questions.
  
  Thank you for bringing this to our attention.
  
  Best regards,
  
  REE Medical

  Customer response

  05/21/2024

  While I can appreciate the compassion expressed in the response, it fails to address the issue.  Instead, *** is continuing to tell me they are looking into the matter, and never following up.  This issue has been ongoing for 4 months, and I never get beyond a 'we are sorry', I am looking for resolution.  I would like my full refund immediately, as it has already taken so long since I have requested.  It feels like REE is refusing to give a refund despite failing to fullfill their end of the agreement.  They have no right to hold onto my money any longer.

  

  Business response

  05/31/2024

  Thank you for bringing this to our attention, and we sincerely apologize for any frustration and inconvenience this situation has caused.
  
  We understand the importance of resolving this matter promptly. We have processed your full refund, and you should see the funds reflected in your account shortly. Our team has taken your feedback seriously, and we are committed to improving our communication and follow-up processes to ensure such delays do not happen in the future.
  
  If you have any further questions or need additional assistance, please feel free to reach out to us directly. We value your patience and understanding throughout this process.
  
  Best regards,

  
  *****************************, CCEP
  Corporate Compliance Officer
  REE Medical

  Customer response

  06/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  04/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Initially the business sought me out to help increase my rating but they failed which I understood there was no guarantee. But years and months later I decided to file another claim which in fact got approved but on my own not with this business now they see my rating changed and sent me a bill and Im not paying $4k for nothing. ******** are trying to hit veterans.

  

  Business response

  06/13/2023

  Dear *******************************,
  
  I am writing in response to the complaint you filed with the Better Business Bureau (BBB) regarding our services. We sincerely appreciate the opportunity to address your concerns and value your feedback.
  
  First and foremost, I would like to express our gratitude for bringing this matter to our attention. At our company, we place a high priority on providing exceptional service to all our clients, and your feedback helps us improve our processes. We understand your frustration regarding your previous experience with our business and your perception that we sought you out to increase your rating. However, I want to assure you that our business strictly adheres to ethical practices and does not engage in any form of rating manipulation or unfair tactics.
  
  Regarding your recent claim, please rest assured that we are currently conducting thorough research into the information you provided. Gathering all relevant details is crucial for us to better understand the situation and provide an appropriate response. We highly value you as a customer and are fully committed to promptly resolving this matter to your satisfaction. In regards to the bill you received, we want to emphasize that our charges are based on the services rendered. If there has been any miscommunication or misunderstanding, we sincerely apologize for any inconvenience caused.

  Our dedicated team is fully committed to resolving this matter to your satisfaction and finding an amicable solution. We will be reaching out to you directly to discuss the details and address your concerns. Once again, we would like to express our gratitude for giving us the opportunity to address this complaint. Providing a high standard of customer service is our utmost priority, and we genuinely appreciate your assistance throughout this process.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  *****************************, Compliance Officer
  REE Medical

• Initial Complaint

  04/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid for the provider to help get help with my ********, the service that was provided was subpar they had multiple people review my documents and when they were returned to me they were still incomplete. It is disappointing that I was paying for this yet I was the one doing all of the work. It took 5 times Id back and forth to get complete paperwork. Finally when it was time to turn In my paperwork they sent information yet again that was I correct and had I not questioned it I would have submitted it wrong. I do not feel that I should be charged full price for the terrible service I received. I have reached out to the with No response

  

  Business response

  06/13/2023

  Dear *******************************, 

  I hope this letter finds you well. I am writing in response to your recent complaint regarding our services. I want to begin by expressing our sincere apologies for the inconvenience and frustration you have experienced. We take your concerns seriously and appreciate the opportunity to address them.
  
  I want to assure you that we are currently conducting a comprehensive investigation into the issues you have raised. We understand the importance of providing high-quality assistance with VA claims, and we acknowledge that the service you received did not meet your expectations. Our team is actively reviewing your case to identify any areas where our processes may have fallen short.
  
  We deeply regret any instances where your documents were returned incomplete or contained errors. It is our responsibility to ensure that our clients receive thorough support, and we recognize that you should not have been burdened with correcting and completing the paperwork yourself.
  
  Please know that we are fully committed to resolving your concerns and finding a satisfactory resolution. Our goal is to provide excellent service and support throughout the entire process, and we apologize for any discrepancies that occurred.
  
  We apologize for any delays in responding to your previous attempts to reach us. We have recently experienced a higher volume of inquiries, but please be assured that we will be contacting you shortly with a detailed response to address your concerns.
  
  Once again, we apologize for any inconvenience caused, and we are fully committed to resolving this matter to your satisfaction. We appreciate your patience and understanding as we conduct a thorough investigation. Your feedback is invaluable to us, and we will take all necessary steps to improve our processes based on your experience.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.
  
  Sincerely,

  *****************************, Compliance Officer

  REE Medical

  Customer response

  06/20/2023

  I was refunded a small portion and it doesnt even begin to correct the issues I encountered with this process. I will not be recommending this company to anyone in the future it was sloppy and not what I wish anyone else to go through. 

  

  Business response

  06/22/2023

  Dear ************************,
  
  I am writing in response to the complaint filed against REE Medical under case # ********. We apologize for any inconvenience or frustration you may have experienced during the process. We strive for a positive experience for all our clients and regret any shortcomings in this case. Upon investigation, we found that you had a positive outcome in your benefits rating after submitting the Disability Benefits Questionnaires (DBQs). As a neutral third party, we have no influence on benefit evaluations or outcomes. However, we assure you of the accuracy and competency of the DBQs we provided.
  
  While we recommended working with an associated attorney for an appeal, we respect your decision not to pursue that route. We understand your dissatisfaction with the overall experience and genuinely regret the inconvenience caused. To address this, a partial refund was initiated in early May, although we acknowledge it may not fully rectify the difficulties you faced.
  
  Your feedback is valuable to us, and we are taking this complaint seriously. We have taken steps to address underlying process issues to prevent similar situations in the future. If you have further concerns or would like to discuss your experience, please contact us at ************. We are committed to resolving this matter to your satisfaction.
  
  Thank you for bringing this matter to our attention, and we appreciate your assistance in facilitating communication. Feel free to reach out for any additional information.
  
  Sincerely,
  
  *****************************
  Compliance Officer
  REE Medical
  ******************************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a Veteran and this company REE MEDICAL has been emailing me & sending literature about representing me regarding Veteran Benefits. Ive Never requested their services nor do I need them. They continue to contact me for over a year. Ive opted out of their emails & requested to be take off of their list. They even address some emails in another name, not my name. Im not sure if they are trying to obtain my info when I hit their links or call them back, at whatever number they are sending. They are flustering my mailbox an email box. I finally HS to report them to the ***************************** They ignore my requests & they are located in ********* **. I have never been to ********** and I dont know anyone in **********.

  

  Business response

  04/12/2023

  Dear valued customer,
  
  We apologize for any inconvenience our emails and literature may have caused you. We understand that you have not requested our services and do not need them. We take your privacy and preferences seriously, and we apologize if our communications have been persistent or unwanted.
  
  Please know that our marketing efforts are intended to reach out to Veterans who may benefit from our services, but we never intend to be a nuisance or disregard anyone's wishes to be removed from our mailing list. We have taken steps to remove you from our mailing list and ensure that you do not receive any further emails or literature from us.
  
  Regarding the emails addressed in another name, we apologize for any confusion this may have caused. It may have been an error on our part, and we will take steps to ensure that our communications are accurate and addressed to the correct individuals.
  
  We want to assure you that we do not attempt to obtain any personal information through our emails or literature. We understand your concerns and respect your privacy. Please let us know if there is anything further we can do to assist you.
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience this may have caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩