Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lashkaraa is by far the worst online shopping experience Ive ever had. My order arrived nearly three weeks late with no communication. When I finally tried the clothes on (a month after ordering), none of the items fitdespite me following their size chart exactly. The sizing was wildly inconsistent, with some pieces oversized and others uncomfortably tight in odd areas. A tailor quoted me more than the original cost to fix them.I reached out to Lashkaraa for a size exchange and was denied because I was outside the return windoworiginally 30 days, but they silently changed it to 14 days, then again to 7 days. This shady behavior traps customers and avoids accountability. I contacted customer service via chat, email, and phone and was repeatedly dismissed with no real help or flexibility.When I filed a dispute with my credit card company, it was denied because the company could not verify Lashkaraa as a legitimate U.S. business. The address listed on BBB leads nowhere. Their California business registration has lapsed, and while they list a ********* address, none of their registered addresses match a real office. I asked Lashkaraa multiple times for a valid business address and was refused every time.Lashkaraa operates with predatory return policies, unverified business details, and refuses to be transparent. Their practices are deceptive, and theres little to no consumer protection once youve ordered. ***** this company at all costs.

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lashkaraa engaged in false marketing, failed to fulfill their delivery promises, and provided horrendous customer service. They wasted my time, money, and caused immense stress and frustration.I placed an order with Lashkaraa on October 6, 2024, under their heavily advertised Diwali Promise, which guaranteed delivery by Diwali (October 31). Despite their own promise, they delayed dispatching my order and utterly failed to meet their own promised timelines. The package arrived on November 4, after Diwali and the wedding events I specifically ordered the clothes for (November 1-3), making the entire purchase useless.During this ordeal, I contacted their customer service multiple times, only to be met with a chaotic and disorganized process. The customer service experience was even worse than shipping. Their team was disorganized and incompetent, with multiple representatives contacting me separately, offering contradictory responses, and wasting my time by making me repeat the same issue over and over. To add insult to injury, they initially offered a laughable $30 refund for this fiasco, only to downgrade it further to $25a pathetic and insulting attempt to compensate for the stress and additional expenses I incurred.When I demanded a return and refund, Lashkaraa had the audacity to ask me to pay international shipping costs to return the items, even though the delays were entirely their fault. They provided zero accountability for their failure to deliver on time. This companys behavior is disgraceful and shows a complete lack of respect for its customers.Anyone looking for Indian clothes should avoid Lashkaraa at all costs. They cannot be trusted to honor their own delivery promises, and their customer service is nothing short of a nightmare. They clearly do not care about their customers and will go to any lengths to avoid taking responsibility for their own mistakes.

• Initial Complaint

  Date:11/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 dresses for a total order of $504 and my order was supposed to be shipped within 48hrs. I have tried calling customer service number and sent mails but there has been no response. This was supposed to be for a family function, and I cannot spend this much money again. This looks like a FRAUD clothing retailer, and I want my money back. NO ONE SHOULD BUY FROM THIS RETAILER

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from Lashkaraa on September 27, 2024. I received them on October 14, 2024.Neither of the items fit - it did not match the measurements at all nor did they look like the items online. **************** was not helpful at all and they pushed back on making any concessions. They said one of the items were on sale so it can not be refunded. Except when I went to check out said item, nowhere did it clearly state it was not refundable or exchangeable. I could return the other item but the company makes the customer pay for return fees, so I had to pay USD 90 (and extra in hidden charges) which is close to the cost of the item itself. I choose not to return it because it was not worth it in the end.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the amount of ****** from Lashkarra for a dress that I ordered as a bridesmaid in my brothers wedding and was sent a different dress. I ordered this dress online on April 28, and it arrived May 24. I requested to return the dress for a refund on May 31. Through many back and forth correspondences, I requested that I be sent a prepaid address label to return the dress and for them to waive the restocking fee as I was sent the incorrect dress and it is no fault of mine that I need to return it. I sent a picture of the dress I was supposed to receive and a picture of the dress I received and they agreed it was not the correct dress and offered to let me keep that one and resend a correct one. I declined and requested a return only as I had already found a replacement. After much back and forth, on June 15 I was told that they would send me the prepaid label in 4-5 days and they would refund me, however it did not come once again. This appears to be a scam as there has been so much back and forth over the several weeks of email correspondence with the customer service ***** I also tried calling on June 12 and had an incredibly difficult connection and language barrier and was put on hold many times with no helpful information or resolution. The act of returning an incorrect dress should not be this time consuming if the company was truly concerned about doing the right thing. This has been over 5 months now. I have reached out to my bank to try to resolve the dispute, but Lashkaraa claimed that I broke the return agreement, however I have an email correspondence from them stating they would refund me the full amount and admitted fault, something my bank did not read. Therefore I am seeking assistance here as I want this resolved by Lashkaraa providing me with the refund they agreed to provide. I also want others to know that this company is dishonest and hopefully others will not have to deal with the frustration I have.

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are selling clothes saying it is of a certain measurement but in reality the clothes are too small, impossible to wear. The measurements on their website are completely wrong. The bust for XS is said to be 34 on the website but in reality it is less than 32 and the shoulders are way too broad and no measurements for shoulders is provided on the website. Then when it comes to return they want me to ship the dress to ***** when theyre running the business in ***. Theyre asking me to pay hefty shipping fees, customs fees and a restocking fee on a dress that is badly made by them. So basically I have to pay even more to send the dress back and thats not right. The business needs to take some responsibility of making unwearable dresses and freely being able to sell it to customers in the ***.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three dresses for $680.33 USD on July 5, 2023. My order was suppose to be shipped weeks ago, and the party I had to have this for was Friday, for which I will be travel US-****** for the engagement party - without having a Plan B. Lashkaraa also charged me extra $25, for which I emailed 3 times and they said they will process the refund in **** days it has been 30 days and there is NO REFUND. I emailed three times, they said ops sorry there was technical glitch you will get a refund in 4-5 business days, it has been over 1.5 weeks and there is no refund.Additionally my package is NO WHERE to be found - which apparently says was delivered today - by the way I was HOME ALL DAY, and checked the tracking religiously as I wanted to ensure it fits me as I did not have a plan B. THE WORST COMPANY EVER! LIARS. I WANT MY REFUND BACK! I am a broke graduate student, and I cannot afford to just spend $680.33 USD on a fraud situation.I did not have a second plan for the engagement party and now I lost the $680.33 USD and cannot buy another dress because I cannot afford to - and they are NOT responding to my emails. I want a full refund, they even charged me extra for the route protection. I want a full refund.

  Business Response

  Date: 08/31/2023

  I am writing in response to the BBB complaint filed by ************ (Complaint ID: ********* regarding her recent experience with our business, Lashkaraa. We deeply regret any inconvenience and frustration she has experienced, and we are committed to addressing her concerns promptly and effectively.
  
  Firstly, I want to assure you that we take all customer complaints seriously and strive to provide the best possible resolution. I understand that Ms. ******* order was placed on July 5, 2023, for three dresses totaling $680.33 USD. She expressed her dissatisfaction with the order shipment, refund processing, and the overall customer experience.
  
  Regarding her order shipment, our records indicate that Ms. ******* package was indeed shipped to the address provided by her during checkout. The tracking information shows that the package was marked as delivered, although she claims not to have received it. We take such matters very seriously, and our team is actively working with the courier service (DHL) to investigate this issue. We have also communicated to Ms. ***** that, since she opted for Route Package Protection, she can file a claim through Route for a full refund in case of a lost or stolen package.
  
  Furthermore, I'd like to address the extra charge for stitching and the associated refund. Ms. ***** had contacted us regarding the $25 extra charge for stitching, and we acknowledged the error and confirmed that the refund would be processed within ***** business days. We understand her frustration with the delay in the refund process. Our team has investigated this matter and found that there was indeed a technical glitch causing the delay. We sincerely apologize for this inconvenience. As of [Aug 27], the refund of $25 USD has been processed and should reflect in her original payment method soon.
  
  We truly empathize with Ms. ******* situation and understand the importance of the engagement party for which she required the dresses. While we do everything in our power to ensure a seamless shopping experience for our customers, we acknowledge that we fell short in this instance. We are committed to resolving these issues and improving our processes to prevent similar situations in the future.
  
  In light of her dissatisfaction, I'd like to propose the following resolutions:

  
  1. Package Investigation: Our team is diligently working with DHL to investigate the missing package. We recommend that Ms. ***** also file a claim with Route Package Protection for a full refund if the package is not recovered.
  2. Refund Processing: The $25 refund for the stitching has been processed and should reflect in Ms. ******* original payment method soon. We apologize for any inconvenience caused by the delay.
  3. ************** We understand Ms. ******* frustration and disappointment. We assure her that our customer support team is actively working to address her concerns and provide the necessary assistance.

  
  We sincerely apologize for any stress or inconvenience caused to Ms. ***** and appreciate her understanding. We take her feedback to heart and will use it to enhance our customer experience.

  Thank you for your attention to this matter, and please feel free to reach out to us if you need any further information or assistance.

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of order: 7/10/2023 - $333.72 USD - Order #*********** - Order was advertised on site to ship within 3 weeks - Custom stitching measurements were confirmed on 7/21/2023, with 2 week time-frame for stitching. - Inquired on 8/4/2023 for an update on order and also let them know that I would need this outfit by 8/19. Got a response back on 8/5 saying "It is still in the stitching process. We estimate it will be dispatched from our end within a week."- Inquired again on 8/12 for an update on fulfillment, and also reminded them of the date I need the outfit by. Received a reply back on 8/14 "I've checked the status of your order and would like to inform you that our team is working on your outfits on an urgent basis. We estimate that the order will be ready and dispatched from our end within the next 4-5 business days. After that, the shipping may take 3-5 business days for the delivery process."- I shared my disappointment with them on the lack of proactive communication on the delay. Money had been taken out of my account at the date of transaction. Yet, the order is VERY delayed, and I wouldn't have know unless I reached out.- Received a reply on 8/16, " We can assure you that our team is working diligently to ensure it is ready and dispatched from our end within the next 48 hours."- AGAIN, contacted them on 8/18, 48 hours later for an update. Have not had any response back on that email thread. I also reached out via their website chat feature with the same message.- 8/21, received a response from the chat feature "I have checked your order status it is currently in the fine and quality-checking process. We estimate it will be dispatched from our end within 48 hours."I have been given misinformation through every inquiry that I made. There was NO proactive communication on their part about the delay. I will NOT be getting this outfit on time. Told them that if I don't get by this Friday, 9/25...I will be expecting a FULL REFUND and reporting them.

  Business Response

  Date: 08/26/2023

  Dear ***********************,
  
  We would like to address the concerns raised by our valued customer, ***************************, regarding her order #***********. We deeply apologize for any inconvenience she has experienced during this process.
  
  Upon reviewing the details of the customer's complaint, we acknowledge the delays and lack of proactive communication regarding her order's status. We sincerely apologize for any frustration this has caused. Our team takes these matters seriously, and we understand the importance of timely communication and fulfillment of orders.
  
  We have investigated the matter thoroughly and would like to provide a resolution. We have processed a full refund for the customer's order, which amounted to $333.72 USD. The refund has been initiated today and should reflect in her account within 3-5 business days, depending on her bank's processing time.
  
  We deeply regret that we were unable to fulfill her order as per her requested timeline. We appreciate her patience and understanding during this situation. We understand the significance of special occasions and the importance of receiving orders on time, and we apologize for falling short in this instance.
  
  We are continuously working to improve our processes and communication to ensure that situations like this are minimized in the future. Customer satisfaction is our top priority, and we are committed to providing the best possible service.
  
  Once again, we apologize for any inconvenience caused and appreciate your assistance in facilitating this resolution. If there are any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you for your understanding and cooperation.
  
  ***************************
  Customer Support Manager 
  **********************

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased An outfit from lashkaraa on April 1st, 2023. My order number is ***********. The amount was for $202.50. On April 3rd customer service reached out to me and told me that they could not adjust the outfit to my measurement. On April 7th they let me know theyve cancelled my order and I should expect a refund in ***** business days. As of June 19th I still Hasnt received the refund so I contacted Them again. They responded on June 19th and said I should receive the refund in ***** hours. As of June 21st I still Received no refund. On June 22nd they told me there is a technical problem in their payment gateway system and I should Receive the refund in the next two business days. It is July 7th and I still Have no refund.

  Business Response

  Date: 07/05/2023

  VIkas Pandhare 
  Customer Relations Team
  **********************
  
  Apology and Resolution for Customer Complaint - Case #********

  Dear ***********************,

  I am writing to address the recent complaint filed by one of our valued customers regarding a delayed refund. I apologize for any inconvenience caused and assure you that we take this matter very seriously. Our customer's satisfaction is of utmost importance to us, and we are committed to resolving this issue promptly.

  Upon reviewing the customer's order details, it is evident that there were delays in processing the refund for order #***********. We acknowledge that this situation is far from satisfactory and does not reflect the level of service we strive to provide.

  I want to assure you and the customer that the refund has been processed from our end. However, due to the technical issues we encountered with our payment gateway system, there has been a delay in the refund reflecting in the customer's account. We sincerely apologize for this inconvenience.

  I want to emphasize that we have taken immediate steps to rectify the situation and have resolved the technical issues that caused the delay. We have personally followed up with our payment service provider to ensure that the refund is processed as quickly as possible. The customer should expect to see the refund reflected in their account within the next 3-5 business days.

  Additionally, we have reached out to the customer directly to provide a detailed explanation of the situation, express our sincere apologies, and assure them that their refund is being processed. We understand the frustration they have experienced throughout this process, and we are committed to making things right.

  At Lashkaraa, we value our customers and their feedback. This incident has highlighted areas where we can improve our processes and communication to prevent similar issues from occurring in the future. We are taking this matter seriously and will be conducting a thorough review of our refund procedures to ensure smoother and more efficient processes moving forward.

  Once again, we deeply apologize for any inconvenience this has caused to the customer and for falling short of their expectations. We appreciate their patience and understanding in this matter. Rest assured, we are doing everything in our power to rectify the situation and provide the customer with the resolution they deserve.

  Please do not hesitate to reach out to us if you require any further information or if there are any additional steps we need to take to address this complaint. We value the opportunity to work with BBB and appreciate your support in resolving this matter to the customer's satisfaction.

  Thank you for your attention to this issue.
  
  Sincerely,
  
  ***************************
  Customer Relations Team
  **********************

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website has too many errors. When placing the order I got slapped with 2 extra stitching fees when I have only ordered 3 items for a total of 5 stitching fees. The company had returned back the fees. Next the chat features rarely work during normal business hours. We call during normal business hours prior to placing order nobody picks up. The quality of the fabric does not match with the pricing. The amount of money we pay and difficulty to reach someone during business hours is poor customer service. I am not happy that I wasted money to this company. When other competitor companies had less prices and better quality items. We expect some form of refund for this bad service.This will last time I will use this company. Every year we look for a company during the holidays and this will not be on our list.

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 6, 2023/01/15) */ Apologies for any inconvenience caused. I've tried to find the issue but there is no order under the email ******************** We request the customer to write us an email at ****************** with the order number so we can check the issue and provide an adequate resolution. Also, please note that the timing for calls and live chat is mentioned on our website which is Monday-Friday 9 AM to 5 PM PST. Our team replies to nearly all emails in 24 hours. However, for the ones that require a bit more attention, we usually get back within 48 hours. Consumer Response /* (3000, 8, 2023/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order #*********** Business Response /* (4000, 10, 2023/02/01) */ We apologize for any inconvenience caused. We will provide USD 10 store credit. Our services will priortize your satisfaction towards your future orders.