ComplaintsforStopIRSdebt.com

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  STOP *** is a total scam, I would not under any circumstances use them. I contracted with this company to assist in communication with the *** to help reduce withholding debt, penalties and interest. The initial person that I spoke to was very sympathetic and gave assurance that our debt could be reduced significantly. I even submitted all documentation that they required and wrote letters, provided doctor *********** etc.. I because we did not want to keep paying them to as they say monitor our credit no all communication stopped because I will not give them anymore money. That has not been communication in over a year . We paid over $2500 to this company, we complied with every request for all information, the level of frustration over the lack of communication, inability to speak to a real person that was handling our case and the fact that their was no resolution. This company is a SCAM! They do not attempt to reduce your liability, they only drain your bank account and when the real work is to be completed, they attempt a "resolution" that is not in the clients best interest. They should be outlawed and not allowed to operate.

  Business response

  08/08/2023

  I'm so sorry to hear that this was your experience. We would be more than happy to go over the work done on your case and review your resolution with you. Please call us at ************, thank you!

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Below is an email I sent them today, 14 Jul 2023. I agreed to receiving their services in Oct 2022. After paying them some $3000 I have received no assistance in terms of abatement relief/debt reduction.I have not seen any penalty abatement and or reduction in what I owe at all. I have been making the agreed upon monthly payments (actually more). So I basically paid you all over $3000 to arrange a payment plan for the full amount owed. I could have done that. So, what did you all really do for me? I could have sent that money directly to the *** and would have come out better.I am very disappointed and feel taken advantage of. This company took me for a ride and I do not feel I was provided any sort of service at all. I f someone would like to respond to this message, you know how to contact me. Very dissatisfied customer,****************************** First ********* **** Army Retired P.S. I will be contacting the Better Business Bureau.

  Business response

  07/19/2023

  I am so sorry to hear you are not satisfied with the results. Please give us a call at ************ and we will be more than happy to go over your case with you.

  Customer response

  08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  STOP *** is a total scam, I would not under any circumstances use them. I contracted with this company to assist in communication with the *** to help reduce withholding debt, penalties and interest. The initial person that I spoke to was very sympathetic and gave assurance that our debt could be reduced significantly. That was 3 years ago. We paid over ********* to this company, we complied with every request for all information, the level of frustration over the lack of communication, inability to speak to a real person that was handling our case and the fact that their was no resolution until this year with an offer of repayment to the *** that was ********* more than the original debt! This company is a SCAM! They do not attempt to reduce your liability, they only drain your bank account and when the real work is to be completed, they attempt a "resolution" that is not in the clients best interest. They should be outlawed and not allowed to operate.

  Business response

  06/16/2023

  I am so sorry to hear you are not happy with the results. We are more then happy to go over the work that was done on your case as we do show over 50 hours of work having been completed.
  
  We would be happy to give you Agent name, ID numbers along with dates and times we spoke to the **** Please call our office at ************* if you would like to further discuss. 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Stop IRS Debt to take care of a tax issue that I did not understand I paid $1800 for this service. I cannot get an answer on letter head stating the results. I call I give all my information and I get no one to help me.This **** lady answered the and told me I was trying to rip the company off alls I want is the results which I paid for. I go on to my portal where I am supposed to be able to see everything done with my case and the message says bad credentials. I am getting now where I call several times a week.I hope you can help me please ***************************

  Business response

  03/01/2023

  *******************,

  After reviewing your account, I see here that you had requested we put your case on a temporary hold as you could not afford the payments. You also had several return payments to our office.  As a courtesy we did place your account on hold until December. Since then accounting has attempted to reach out to you for several months to get your account back in good standing. Unfortunately we have left numerous voicemails, emails and texts and have not received a response. If we have an  incorrect phone number please provide us with the correct number to reach you. In regard to the balance owed, you are in void of your contract as you have not paid the full fee agreed upon to our office for representation. We would be happy to assist you in getting this resolved and get you back on track. We value our clients and would like to resolve any issues. Please call our office at ************* to expedite getting your case resolved. 

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Requested "StopIRSDebt.com" help me in reducing my amount of IRS debt I have for back taxes. In the past year I have went back and forth with them trying to reduce the debt. I even offered to pay a specific amount in the beginning of the process; but was told they needed to submit documents to reduce the debt and that it would take approximately 6 months to resolve. After a year i have paid to StopIRS Debt $2500 and all I have got in return are denials from the IRS to reduce my debt of approximately $15000. StopIRDebt set up a payment plan of $180 a month to the IRS; stating that i had to do this in order to show the IRS i was willing to pay something; i have been doing that for a year now and still no resolution. Everything StopIRSDebt has done i could have done just by calling the IRS myself. The service has been unacceptable and over the past 6 months they will hardly even respond to my emails or phone calls. I have even tried texting the lawyer i initially spoke with and she will not even respond. This company is a SCAM in my opinion. I am hoping for a refund so i can start over with someone else.

  Business response

  01/05/2023

  Business Response /* (1000, 5, 2022/12/16) */ I am sorry to hear this was your experience. Client hired us to set an agreement for liability of approx. 15k. We set the most affordable agreement per IRS guidelines at that time. We submitted a formal request to reduce the liability then a second request Aug 2022 with updated information provided by the client. This request is still processing. Every email received has been responded to and over 100 client interactions including email, phone calls, and text messages have been made. We are more than happy to go over any questions / concerns, please reach out directly.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Hired the Company on 02-18-20-With Stop IRS making a Commitment to Reduce Amount owed to The United States Treasury. I Made on time monthly Payments totaling $5579.00. Stop IRS accepted payments and Basically did Nothing to help me. I'm in a worse situation now than when I started the process with them. At the present time I'm unemployed and contacted them for their assistance contacting the IRS-to inform them of my changed Situation. Stop IRS requested MORE funds (Which I Don't Have at this time) to "Reopen" my account. NOW they keep Harassing me with Phone calls-Voicemails and Emails. Please Research my situation and contact me if there's any recourse. Thank You In Advance. *************

  Business response

  01/27/2023

  Business Response /* (1000, 5, 2022/12/15) */ I am sorry to hear this was your experience. We originally set a resolution July 2021. Then we were hired to prepare missing tax returns which was done. After that we set the lowest possible agreement per IRS guidelines at that time. If your income has changed, a new case will need to opened which explains the fee. Please reach out to us directly to discuss your options. We are happy to work something out. Consumer Response /* (3000, 7, 2022/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response: Stop IRS-informed me of a resolution,which fell under a Hardship program-Then they CHANGED IT-and requested that I SEND THEM a Monthly Payment. It seems what they do is CLOSE-Accounts,So they can Request MORE MONEY from you !! In regards to Preparing Tax Returns, They're LIARS-I had NO MISSING Tax-Returns, I had them prepare CURRENT Tax Returns. (2020 and 2021) This was during the time of "Going Through Their Process" !! I would ADVISE ANYONE with Income Tax problems-NOT TO USE this Company !! They're goal is NOT to help people.....Just take your MONEY !!! Business Response /* (4000, 11, 2023/01/05) */ We set up a hardship program in March 2020, then we were hired to prepare your 2020 and 2021 returns. After that, your income had changed, so we ordered new transcripts and completed a new financial analysis, which showed you qualified for an affordable agreement per IRS guidelines. If you had another change of income, please contact us directly, we are happy to help. Consumer Response /* (4200, 13, 2023/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once AGAIN---They're LIARS-They Stated there was MISSING Tax Returns.....NOW Stop IRS says-They were "HIRED" to do the Tax Returns !! (That's how they work) They Twist the Facts-to suit what's good for Stop IRS !!! It Seems they're smart though, because they Cover all their bases !! It's a Losing Battle with this Company-I'll need to continue to deal with the IRS myself-And I'm out almost $6,000 !! They OBVIOUSLY baited me with the Promise of lowering the amount owed-Once AGAIN....SCAMMERS !!! ABSOLUTELY DO NOT use this Fraudulent Company!!

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continually received SPAM text Hi, it's **** again from StopIRSDebt.com. Your tax issue shouldn't be stressful. I can relieve the stress for you. Call me and let me explain to you about these new tax relief options. Did you resolve your issue already? If so, call me anyway. Let me know what you did and maybe I can help you get additional savings! Call me ASAP. ************ Reply STOP to opt out

  Business response

  01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */ We have removed you from our follow up list as requested.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company was hired over 3 years to take care of federal taxes. I have not been able to get anyone to contact me until today where I was treated rude and asked if I was on drugs. All of my fées have been paid for over a year. They have never even opened a case for me. I was also told if I contacted BBB I would be sued.

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2022/10/31) */ Client hired us in May 2019 to help with his IRS tax issue of about $40,000. We contacted the IRS, filed our Power of Attorney, placed a collection hold and ordered transcripts. We requested documents and information from the client many many times with no response. Finally in November of 2021, a year and a half later we placed his case in stop work. He then spoke to an Account Manager via Live chat and stated the following:***************** (Thu, 1/14/2021, 10:36:48 am) I understand that this is mostly my fault. I have had your number on block think it was a telemarketer. Please let me know what i need to do. After this, the client disappeared again, Not returning phone calls, emails nor returning any requested documents. The client went MIA from July 2021 until May 2022, at which time we stated it had been 2 years and we would need a new Power of Attorney to cover new years and restart the case. We have explained to the client several times that they must cooperate in order to resolve a case and per their contract they have a time frame in which they must respond. We gave the client ample time and even extended well beyond contractual deadlines. The case must be started over and a fee will be charged. Consumer Response /* (3000, 7, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I started this in May of 2019. Signed papers. After about 1 year of run around I received an email on 4/9/20 telling me there was a online portal which I could not log on to. I called several times. I was told someone would get back to me. Never happened. I tried several times over the course of Covid each time was told someone would get back to me. Never happened. Finally, I received an email on 1/28/21 from Kimberly Allen which was returned the next day. Again, no reply. I attempted another email a couple months later. Again, no rely. Then I received a call from *********** who totally lied telling me someone would return my call. Again nothing. *********** was from collections and took $800 from me and I never heard from him or anyone again. Tried several times calling *********** back who never returned my call. I have had several chats with stop IRS. I have pictures of most. Every time I was told someone would return my call. I was transferred to 4 or 5 different operators. Again, I was told my call would be returned. Again, no call returned. Finally, when I told the operator I was calling my attorney I was connected to someone who was very, very rude. After getting nowhere I was asked if I was "On Drugs". Upon ending the call I said I was just going to contact the BBB. I was then told if I did I would be sued. Since this time I have called to ask for transcripts for what was done on my case. I was told 1 to 2 weeks. I am now going on 5 weeks with no reply or transcripts. I have chatted 3 times about this, all recorded. Still Nothing. Business Response /* (4000, 9, 2022/11/21) */ We apologize that you feel this was your experience. We strive to provide A+ customer service. Please understand that requesting documents is crucial in order to get the best resolution possible, not to give you the run-around. After reviewing your case we do have over 235 interactions including phone calls, emails, and text messages mostly from our office trying to get in touch with you. Even previous to you submitting this, we requested you call us directly so we may resolve and move forward. As per your contract during the negotiation portion, you are required to provide certain documentation. To date the only item we have received is your signed power of attorney. We have requested supporting documents since the date of hire. Consumer Response /* (4200, 11, 2022/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried to connect you to get this resolved. I sent 3 chats requesting a meeting in person, after the 3rd chat request I was called back by an assistant telling me that no one could meet with me because I was not a client anymore. I have never experienced a business that would not meet with their customers, especially one who was and paid over $5,000 to the company. I have all chats to prove this happened. I understand I need to pay more fees but I was told I need to pay the original amount again plus additional fees. This situation happened during Covid and I understand the situation. I believe I should be credtded for my payment. I have been waiting for transcripts on my account for almost 8 weeks. I was told 1-2 weeks and still dont have them. I was told 4 weeks ago that you We're waiting for the IRS. I told the operator that I only wanted what Stop>IRS did. I was told they would go out soon. Still nothing. This is the same run around I received before. Consumer Response /* (-5, 12, 2022/12/04) */ I was also asked if I was on "DRUGS" by a representative which is a disgusting insult to a person let alone a client that you received $5,000 from. I was also told that Stop.IRS took off $8,000 from my taxes which has not happened and is the reason for requesting the transcripts per advice of my attorney. Consumer Response /* (-5, 13, 2022/12/04) */ I told a representative on numerous occasions to email what was needed, that I didn't receive the original email and never received anything after that. The employee in collections totally tricked me into thinking he was handling my case and was going to send me paperwork. Instead just took my money and I never heard from anyone again. You said in your previous response that documents are "crucial" for a case but still I haven't received my requested documents that are easily available for you to send to me. Business Response /* (4000, 15, 2022/12/13) */ We are happy to review your concerns directly and make a plan to move forward. Please contact our office. Consumer Response /* (4200, 17, 2022/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would love to work with you but first would like to see my transcripts on what was done for my original $5,500. I have chatted at least 6 times to try and get these. I was told it would be 1 to 2 weeks. It has been 11 WEEKS now. I was told in a conversation that $8,000 had been removed from my IRS account which I have never confirmed. I don't understand why I cannot get these transcripts. I was told by "*******" by chat on December 20 at 7:06pm that I would receive them by email the next day. Never received anything. This is the same run around I have received the last 2 years.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I enrolled with StopIRS.com *********************************** at the beginning of October 2021 and made monthly payments either of $325 or $525 to them. The amount of my payment changed shortly after I enrolled when they told me they found additional taxes owed. Underreporting was not intentional and it increased my payment to them by $200. We continued to work together and I made these payments until I paid my balance in full. That final payment was $2,030 deducted from my checking account on 4/21/22. This makes the total amount paid to them around $4,300. I am currently unable to access my information on their site so I don't have the exact total. At the time (4/21/22) I paid them in full, they were still in the process of negotiating ************ and would let me know the results their services. I didn't hear from them and I probably waited too long to contact them, so that is my fault. In the last two weeks, I have left messages with the company through voicemail, email and on the client portal, each time requesting my account status and results of their negotiation. I am clueless on what I paid them for as I have not received any results whatsoever. I need to know what the resolution was ************ so I know where I am at with my taxes. What I am requesting is not difficult so I don't understand their avoidance. "What were they able to do in exchange for the $4,300 I paid to them and what is the status of my account?"

  Business response

  11/18/2022

  Business Response /* (1000, 5, 2022/10/31) */ Client hired us to resolved their *** tax issue of roughly 15k. Upon speaking*********** and ordering account transcripts, it was discovered that the client owed more. We contacted the client and informed them of the additional work and balances. The client agreed and signed a new contract. We contacted the ***, ordered additional transcripts and placed a collection hold. We analyzed the financial documents provided and set the lowest agreement allowable per *** guidelines. We called the client to inform them of this agreement. Client send an email acknowledging this agreement. We sent instruction for penalty abatement but have yet to receive requested documentation. Client called and spoke with us the day after *** was filed. Client stated that this is not a complaint but just an inquiry.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a debt consolidation company that supposedly helps people solve their *** debt. I had **** worth of debt when I signed up in January. My rep said it would cost about ********** to resolve and the first thing they had to do was investigate... well I owed near double that amount, so ** monthly went up another ***** My complaint is that their phone reps never tell you about the ********* credit card processing fee. In fact, I think they only time they mentioned it was in the fine print on the contract you sign originally. Come to find out last month, that I could have been paying ***** to pay them via ** checking account. I set up a call with my account manager last month and there was audio problems (or so they say) and no one showed up to help fix this problem. I just now rec'd a call from the accounting department wanting to know where my Sept. payments are... I let them know about the egregious fee and how I'm struggling to make 2 payments each month, but there's nothing they can do. "You signed the contract explaining the processing fee" is what they tell me. They will not let me out of the contract to use another provider and they will not make any allowances regarding the hundreds of dollars in useless fees I've paid it can't be applied toward my irs debt, so the money is lost. I believe it was March when they let me know I owed more and moved me to 2x monthly payments. That's now 6 months of paying *********** in fees. By my math, that comes to **** that I'm owed. I've asked Stop***Debt to talk about this, negotiate (more than once). The accounting person essentially passed *** issue to another department - guess I'll have to wait another to be stood up again.

  Business response

  11/04/2022

  Business Response /* (1000, 8, 2022/10/21) */ We are sorry you feel upset about processing fees, however, they are company standard especially when on long term payment plans with us. Often times these payment plans extend longer than cases do. We give client's a discount for paying off their account early and charge no fee for this. We are unable to reverse any processing fees as they are part of the terms for long term payment plans.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩