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Find a Location

24/7 Towing Service, LLC has 1 locations, listed below.

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    Business Profilefor24/7 Towing Service, LLC

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    25 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Encino, CA 91316-2019
    BBB File Opened:
    8/29/2023
    Contact Information

    Customer Contact

    • Customer Service
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted this business for a tow when my vehicle was damaged during a storm on September 30th of 2023. The business was taking advantage of my fear since my car was flooding and requested payment immediately which I completed through my Apple Card digitally. The company called me back after over an hour of waiting in the storm and said their driver was in a crash. The company asked if I needed another driver, to which I did not. The company told me on the phone that they would reimburse me fully the $306.51, for the tow that I did not ever receive. The company then texted me saying just to confirm youd like to cancel? And I said yes. The company however never refunded me and later used that text message as proof that I canceled the service, even though that is not the truth. I have since disputed this transaction numerous times with Apple and they continue to rule in favor of this company. The company also has tons of reviews from others who stated the exact same thing happened to them. This company is all scammers and even the credit card companies are ruling in their favor. It is absolutely ridiculous. This company has a horrible answering system and I never get a response back from the email address either. I think it is entirely made up and a scam.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steven O

    1 star

    05/23/2024

    Well, to begin with, they lied about the time twice in the initial phone call (Went from ***** minutes to just over an hour for service). Not unusual for towing companies. But then they lied about a tow truck being on the way- I later found out from the actual towing company that they had not even been contacted when they told me a truck was on the way. All the normal, low quality tow truck companies scams. But the real problem was- they took my money and never provided an invoice. They kept asking for additional photos of my driver's license and registration before they would issue one to me. To be clear: I sent them photos of both, the photos were good enough for the to take my money, but NOT good enough to provide a receipt or invoice. Stay away at all costs.

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