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Business Profile

Collections Agencies

ARS National Services Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ARS National Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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ARS National Services Inc has 18 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is 01/15/25 & I just got off of the phone with ARS debt collection & while I absolutely UNDERSTAND That they are trying to do their business in collecting a debt from individuals, but my God how demeaning & rude they can be?!!! ******* was the only that spoke still firm but as if he has SENSE that hes speaking to actual human BEINGS. I pray these individuals are the most perfect beings in the nation because this Agency literally has to be the WORST. & of course, you better know that the supervisor is the HEAD of all BS. ****** was also belittling while trying to figure out my options for this debt I KNEW NOTHING ABOUT, but was still willing to work with everyone speaking to me. Im a business owner and I know that is NOT how you deal with human beings.

      Business Response

      Date: 01/30/2025











      Dear ****** *******,

      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced. However, we are unable to locate an account with the name and address listed on your complaint, and our records do not show any calls were ever made to the number provided. Further, there are no employees by the name of ****** or ******* currently at ARS National Services Inc. We believe you are being contacted by a different company.

      Please feel free to reach out to us at ********************************* if any further information is needed.

      Sincerely,
      ARS National Services Inc.

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** has changed my account number to a new number without written notification. In the past I would receive two separate notices, one notifying me of amount to be taken out of my checking account, and the second with the amount of remaining balance. Now I only received the notice of amount to be taken out of my account. Notice of what is owed is no longer sent. When I contacted *** and spoke to representative he assured me that a notice of what is owed would be forwarded. I'm still waiting. I **** to be sure that this company does not come after anymore money once this accoount is settled under the new account number. Please assist, thank you.

      Business Response

      Date: 10/16/2024







      Dear ****** *******,

      Thank you for reaching out to ARS National Services Inc. with your concerns.  To investigate this matter, we reviewed the information in our system related to your account. The creditor placed your account with us for the collection of the amount due on April 23, 2020.  

      Due to a system conversion, your ARS reference number changed from ******** to ********* on January 12, 2024. We apologize for the inconvenience this has caused. This change did not affect your payment plan and once your payments have been completed your account will be considered as paid in full with ***. Your current balance is $292.91.

      For any further questions regarding this account, please reach out to us at **************.

      Sincerely,
      ARS National Services Inc.

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** **************************************** ******************** DOB: 02/12/1986 RE: Debt collections:ARS National Services, **** ************************************************************** ARS National Services, **** added collection to my credit reports without my knowledge. I checked and am unable to verify their registration in the state of *********; both of which are Fair Debt Collection Practices Act (FDCPA) violations. They are also repeatedly contacting myself, my friends, family, and neighbors regarding a debt to which I have no knowledge. I have asked them to cease all of their communications concerning myself, and yet they persist; this is harassment. I request that ARS National Services, **** verify the following information:1. Full original Account Number 2. Date original Account was opened 3. Any written agreements between myself and the original creditor stating this debt is owed 4. Full account summary and itemized calculation of alleged debt 5. Date of the first delinquency 6. Dates and times of any phone calls made and to what number in attempt to contact me concerning the alleged debt before it was reported to an agency, and so proving that these calls were made in the times governed by FDCPA law.If ARS National Services, **** is unable to provide the above identifying account information, this account must be deleted from all credit reporting agencies including, but not limited to: Transunion, Experian, Equifax, and LexisNexis.ARS National Services, **** also failed to follow FDCPA by not sending a letter giving the consumer time to dispute or validate the alleged debt within the allowed 30-day time that is required by law.

      Business Response

      Date: 08/05/2024

      Dear ***************************,

      Thank you for contacting ARS National Services Inc. (ARS) with your concerns. We apologize for the inconvenience you have experienced. However, after a thorough search of our system, we do not show any calls made to the number provided in the past 2 years. We believe you have identified the wrong party.  

      Please feel free to reach out to us at ********************************* if any further information is needed.

      Sincerely,
      ARS National Services Inc. 

    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by Mrs. **** from "AARS" who is part of the ********************* Firstly AARS is also known as ARS a collection agency, not a mediation firm. I tried to verify the company making the complaint (AARS) but she laughed and hung up the phone. I presume this was an attempt to scare or upset me. During this call she was unwilling to discuss whatever debt I owed, give me proof of debt, or even provide any information so I can ascertain that AARS is a legit company.

      Customer Answer

      Date: 05/08/2023

      I had a message on my phone 5/8/2023 @ 12:35pm (My wife also received the same call and message 5 minutes later) from ************

      The message was from Mrs. **** who had said that her client has started processing employment verification through Riot games to verify income and wages as well as verification of my assets.  I was told she wanted to make me aware of our clients intentions refarding your finances before anything is finalized here in our office she needed me to call her back (or my attorney) @ ************.

      Upon calling her back I asked what company she worked for...  she responded "AARS mediation dept".  I asked for their address.  She asked why I needed the information.  I said I needed the information to make sure this was from a legitiment company as I wanted to verify the debt.  She they laughed and hung up on me.

      I suppose this was to get a response out of me but I'd rather they stop harassing me or my wife..

       

      -******

      Business Response

      Date: 05/24/2023

      Dear *****************************,

      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB.  In your complaint you mention AARS which is not affiliated with ARS National Services Inc.Also, ************** is not a number that belongs to ARS National Services Inc.

      Please feel free to reach out to us at ********************************* if any further information is needed.

      Sincerely,
      ARS National Services Inc. 

    • Initial Complaint

      Date:04/29/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past month I have had harassing calls from an *********************** who calls from multiple phone numbers and stating she is with ARS and to call her immediately on a legal matter. I have never received correspondence from this company or this lady. Now she is harassing and calling my family members phone numbers. Even a little kid in my family. I want something in writing of what this situation is and for all calls to stopped immediately as I am filing a complaint with the lawyers office.

      Business Response

      Date: 05/05/2023

      Dear *****************************,

      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced. However, after a thorough search of our system,  we are unable to locate an active account with the information provided in your complaint filed with the BBB. Also, our system does not show any calls made to ************ and ************ is not a number that belongs to ARS National Services Inc.

      Please feel free to reach out to ** at ********************************* if any further information is needed.

      Sincerely,
      ARS National Services Inc.

    • Initial Complaint

      Date:01/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from ***************** ************************* from ARS National Services concerning a debt that my nephew ****. ************** was belligerent, insulting and threatening. When I asked for the name of his company again, he refused to give it to me, as well as refusing to state his name and credentials. I am writing this letter to the Better Business Bureau to make them aware of the above harassment nature of this company and their employees.

      Business Response

      Date: 02/02/2023

      Dear ***************************,
      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, ************ is not a number that belongs to ARS National Services Inc.Also, we do not have an agent that goes by the name *************************.
      Please feel free to reach out to us at ********************************* if any further information is needed.
      Sincerely,
      ARS National Services Inc.

    • Initial Complaint

      Date:12/30/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company calling from ************ harrassing me, my husband and my 83 yr old father in law

      Business Response

      Date: 01/12/2023

      Dear *********************,
      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Our system does not show any calls made to ************ and ************ is not a number that belongs to ARS National Services Inc.
      Please feel free to reach out to us at ********************************* if any further information is needed.
      Sincerely,
      ARS National Services Inc.

      Customer Answer

      Date: 01/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      File Number supposedly, 1451237-2182 I received a call that went to my voicemail from a male saying that he was calling to let me know he will be coming by my residence due to not receiving an answer from **** mailings which I wouldn't know if I had or hadn't gotten them since I have no idea what it is "supposedly" concerning, that I will need to produce two types of IDs so ******* can get my field documents that he will be coming by between ****pm and that if I am not here "He will be making other unannounced visits at my residence, which sounds pretty threatening to me. Ridiculous way to conduct business very unprofessional. If there is paperwork or something that actually exists and you have my address mail it to me, or cease and desist.

      Business Response

      Date: 12/08/2022

      Dear *****************************,
      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Also, our system does not show any calls made to ************.
      Please feel free to reach out to us at ********************************* if any further information is needed.
      Sincerely,
      ARS National Services Inc.

    • Initial Complaint

      Date:11/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is not mine or was opened fraudulent because Im a veteran all my car is veterans administration or ******** Filed CFPB complaint I want this removed now.

      Business Response

      Date: 12/02/2022

      Dear *******************,
      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Our system does not show any calls made to ************.Also, the screenshot provided identifies ARS Account Resolutions which is not ARS National Services Inc.
      Please feel free to reach out to us at ********************************* if any further information is needed.
      Sincerely,
      ARS National Services Inc.

      Customer Answer

      Date: 12/05/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call and my family members received a call from ******************* at ************ reference ******* who represents ARS National. He harassed my husband, saying they would come to my workplace and arrest me if I didn't respond. He tried to get my information from my husband who thankfully did not provide it. I have never been provided written notice of this debt nor could they tell me what it was in regards to. Please cease and desist from calling me or my family!

      Business Response

      Date: 10/31/2022

      Dear ***********************,
      Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Our system does not show any calls made to ************* and ************ is not a number that belongs to ARS National Services Inc.
      Please feel free to reach out to us at ********************************* if any further information is needed.
      Sincerely,
      ARS National Services Inc.

    ARS National Services Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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