ComplaintsforHyundai of Escondido

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealer sold me a 3 year old *******, with 14 months of original warranty left.I also purchased the extended one for the next 10 years. They bragged about their 172-points inspection as well. Few days into my ownership, i realized high beans don't work. Since I was in LA at the time, i visited a Hyundai dealership in ******************, who refused to honor th warranty, said this issue was the subject of major recall and that the Escondido dealer failed to do the recall and fix the high beams (not to mention their famed 172-point inspection failed to detect this!). I emailed Escondido and asked for an explanation and a fix. They continue to ignore my emails. I also emailed Corporate, same level of ignoring. This is unreal, coming from a reputable international company. I may have to come there with local news crew, Consumer ***, or something similar and see what they have to say. I demand a quick fix of this SAFETY issue. What a shame!

  Business response

  11/29/2023

  Hello, we have receive complain and we will follow up. 

  Customer response

  11/29/2023

  The same old gaslighting "we will follow up" - this is how they ignore my emails. Where is the follow up? You're not brain surgeons, witing for MRI read out.

  Business response

  11/30/2023

  Please give a call to our  Manager *************************** ************, 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfortunately, the first Service Provider was evasive and not transparent about our charges. He took forever to prepare our quote. The second Service Provider was awesome. All in all, this place is a rip off. I emailed ***************************, Service Director, on March 2 however we received no response, which is unprofessional. We paid over $**** for repairs and a so called labor. We were told an oil change, spark plugs and brakes were done BUT thats not what we took the car in for, we didn't ask for that but okay, thank you? So we paid over **** for an oil change, new spark plugs and brakes?!? On top of that, upon picking up the car we had to pay another $350, for what? We were told Labor, again? When we picked up the car the front bumper was not in tact. Thankfully my husband took pictures before leaving the car for repairs. Ultimately were are out of almost $4000 for mainly labor. Lastly, whomever my husband was speaking to was unprofessional, speaking to him in a demeaning and condenscending tone and was not actively listening. There no reason for anyone to be treated like this. This place is a rip off.

  Business response

  05/17/2023

  Please have customer rich out to Service Manager *************************** *********************. 

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  an oil change was performed at Escondido hyundai dealership. the valve or something was not tightened. Consequently, there was not enough oil, thereby destroying the engine. the dealership won't take any responsibility. I've also reached out the Hyundai corp office at 10550 Talbert Ave, Fountain Valley, CA 92708 to get them to pay for repairs. they declined also. We've always take our car into dealership for scheduled maintenance. We feel extremely frustrated that neither dealership nor corp can step up to their responsibility.

  Business response

  04/04/2023

  Hello ******
  We are sorry to hear you had a less than stellar experience with our dealership. Please contact our Service Director ******* ****** at ***** ******** she would like to speak with you to hear what happened.

  Customer response

  04/04/2023

  ******* ****** is aware of this situation since she has had multiple discussions with various people ranging from managers, corporate, dealershiips, etc. regarding our 2018 Ionique and its last oil change at your establishment

• Initial Complaint

  03/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On February 16 I bought a new 2023 Hyundai Tucson and I traded in my 2021 Santa Fe I thought we were a done deal. Well on March 1st Hyundai took out ****** out of my checking account. I thought I was over with the direct deposit but I wasnt. I call the dealership and spoke with someone in the financial department and he told me they will work on it and call me back well I havent heard from him. Ive called 3 times and nothing was done. What angers me the most is they havent called. Can u please help me get my money back. I cannot afford to wait any longer Thank-you ******************************* .

  Business response

  04/05/2023

  Hello *********, we are sorry to hear you had a less than stellar experience with our dealership. Please contact our Manager ********************* at ************** he would like to speak with you to hear what happened.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a used Hyundai in Late July. During the signing of documents I inadvertently sign for a $1,500 tracking device. This was surreptitiously added to the contract. The addition of this device and expense was never on the table and above board. It was very clear that the only upsell item was a extended warranty. I had no reason to believe that anything other than that and the cost of the car was on the contract. For the uninitiated to buying a car from a dealership there are 40 pages documents half of which requires signatures or initials. It's only reasonable to think that a brick and mortar National car dealership it's not going to scam the customer. It is all so reasonable that after being in the dealership for 3 hours you are not going to peruse every page and every document that requires a signature. It was when I arrived home that I started to look over the paperwork and found the Unwanted unnecessary and fraudulent $1,500 charge for a tracking device. I immediately called the dealership and talk to the general manager expressing my outrage at that charge. He essentially blew me off and gave me a $400 gift card. I accepted that assuming that I could probably get no more by complaining. However I wasn't done. I wrote a letter to whom I thought was the owner of the dealership detailing the circumstances and my outrage. I received no response. The dealership is hanging their argument on the fact that I signed the agreement activating that service. I'm 75 years old. It is enough that seniors have to avoid telephone and internet scams,but to be scammed buy a new car dealership is beyond the pale. I want the return of $1,045 that is **** less the $400 gift card.If you can mediate this problem for me I would very much appreciate it.

  Business response

  09/26/2022

   Hello *****, thank you for bringing this to our attention. Our Sales Manager ***************************** would like to speak with you and hear about what happened. Please contact him at *********************

  Customer response

  09/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  very satisfied by business response. the matter is resolved. thank you BBB.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 07/25/2022 I purchased a 2022 Hyundai ****** from Hyundai Escondido. When finishing the contract and payment, I was told that I had to accept the optional accessory of the **** alarm system add on. I told them I did not want it and to deactivate it. They refused and told me I had to take it. 2 employees told me this separately. The first was named *** who dealt with price negotiations. The second was ******************************* in the finance department. Specifically, after he refused to remove the option, I stated to ****************** that I was upset I was being forced to purchase an add on I did not want. He said to me. "I'm not forcing you to do anything, if you dont take it, we have a list of people that will". I asked if I could have it deactivated or uninstalled and they told me it would have to be at my additional cost. The dealership charged me $2495 for this item that I do not want, did not want and will have to pay to have removed.

  Business response

  07/27/2022

  Hello ******, we are sorry to hear you had a less than ****************** with our dealership. Please contact our General Sales Manager ***************************** at ************** he would like to speak with you to hear what happened and assist on a resolution.  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is regarding **************** at this location and lack of concern for my valuable time! During my conversation with the **************** Coordinator *********************; at no time did we discuss time lines!!! We only discussed price options!Im disabled and I warned him that I needed to be alerted of the time lines during the service wait as I was staying there to wait for the oil change! Not once during my 4 hour wait was I advised of anything! I kept asking but no one came by with any information! I finally got upset and was apologized in this manner. Im sorry YOU didnt understand when I said it would take 2 1/2 hours to 3 hours time from the time I talked to you the second time! Im not young person, but, Im not demented or hard of hearing! My handicap is in my ability to walk with out the assistance of a ****** or some cases a wheelchair! I never was introduced to the Service Manager, nor did he come over to even acknowledge my presence!

• Initial Complaint

  11/29/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On November 18th I had my 2015 hyundai tuscon towed to the hyundai dealership service center in Escondido CA, where the next day when I called the guy I spoke with said my engine is "gone". But it's covered under the ******* mile warrantee as mine only had ****** miles on it. A rental car is covered under the warranty but I haven't been able to obtain one since they haven't gotten an "approval" for the warrantee. I've called coorperate and even they said they don't know what the hold up was, I got a case number and spoke with a woman **** and she said today (November 29th) is the first time she's seeing any notes on my car but still basically has no info. I've been very clear with them that I am over 5 months pregnant with hypertension and other complications, I've missed very important appointments regarding my baby's health and I also work graveyard as a package handler for fed ex ground, my shift starts at 1am... the last sprinter stops around 8pm. I need help please I just need a rental car. I've been in tears stressing over this and I'm just getting directed in circles.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon,We purchased a new 2022 Hyundai Tuscon from Hyundai of Escondido (in Escondido, San Diego County, **********). Purchased on October 5, 2022, color blue, and last 8 digits of VIN are NH134026. My wife is 7 months pregnant, and her doctor has warned her against the heat and stress. The air conditioner of the car did not work from day 1. We pointed this out to the seller. They apologized but said their service center was not free till December.We called Hyundai, and they opened a case that they claim records all our many phone calls with the various agents. Our Hyundai case number is ********. We were promised on these recorded calls that they would contact us within 3-5 days of November 4th. Now they have changed gears and have said no one will look into this case before November 17th.Finally the ******* Mesa (*********) service center agreed to service the car. We dropped off the car on November 4th, and they made us pay for a rental car. We were told we would receive the car back in 3-5 days. Today we learn that they have not even started work on the car and there is no commitment on when we will hear My wife called numerous Hyundai service centers. She is a Professor of Economics at the ******************************** and needs to commute 2 hours each day for work. Finally the ******* Mesa (*********) service center agreed to service the car. We dropped off the car on November 4th, and they made us pay for a rental car. We were told we would receive the car back in 3-5 days. Today (November 10) we learn that they have not even started work on the car and there is no commitment on how long it will take for the car to get looked at. There appears to be a deal between the service center and Enterprise rent-a-car. They routinely have people drop off cars for servicing on their appointment date and then inform customers that it will not even be looked at for many days, forcing a last minute car rental at their own expense. They do not provide l

  Customer response

  11/11/2021

  If Hyundai of Escondido (who sold us the damaged car) would like to bring it from ******* Mesa, repair it and refund the rental car that would be fine.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SUMMARY: Hyundai of Escondido did not perform the engine diagnosis which I was billed for and gave me a completely incorrect repair-needed report. They did not have the documentation or codes to show it was a clogged converter. I paid $3000 for an unnecessary repair. When I complained, they performed a week of testing which yielded a P1326 code but not definitive solution, only a recommended approach that might not resolve the root issue. Hyundai of Escondido should reimburse me for the cost of the catalytic converter because of their error and dishonesty.DETAILS: I purchased a vehicle/engine diagnostic service on 8/6/2021 from the Hyundai Escondido ************* because my local mechanic found a p1326 code when trying to determine why the check engine light was on, and car was in limp mode. The Hyundai dealership service was not able to replicate and limp mode was reset. Around August 28/29 the check engine light and limp mode came back on. I took the vehicle back to Hyundai of Escondido b/c the diagnostic service was good for 90 days. They claim to have re-run the diagnostic and reported to me that it was a clogged catalytic convertor. When I asked for paperwork documenting the code indicating it was a fault with the convertor, they did not provide. I had licensed mechanic, who I have worked with for 10+ years replace the convertor with an OEM convertor. The removed convertor was found not to be clogged. Two weeks later the check engine light came on again and the vehicle entered limp mode (would not accelerate smoothly, would not go above 2K RPM / 45MPH). I took the vehicle back to Hyundai and they tried to avoid doing further work until I met 1-1 with the ****************** Manager. In the midst of conversation, he started yelling at me loudly and told me to take my business elsewhere. I was very firm with him throughout b/c I believed they did not actually check the convertor and gave me a completely incorrect diagnosis. He eventually apologized. The service d

  Business response

  11/11/2021

  customer bought vehicle to ******************** after taking it to his mechanic who proceeded to clear all the codes, with out advising us originally. we would be happy to refund his diagnosis fee. we did recommend a cat on the 2nd visit , the tech had a code for it and he recommend a cat, we also pull codes po1326 on the 3rd diagnosis visit , we only charged one diagnosis for all these visits.  He had a mechanic he was worked with for 10+ years, I would think if the vehicle did not need a catalytic convertor he would not have changed it . I can help with the diagnosis charge , we can not cover work that other mechanic work.  

  Customer response

  11/19/2021

  Hi,
  The ****************** at Hyundai of Escondido stated at the conclusion of the second visit that their testing was showing a clogged catalytic converter. In the checkout, there is not listed any engine diagnosis code results. I asked for those codes and they said everything is on the document. This information should be in their system. I took their recommendation to replace the catalytic converter at face value and asked my local mechanic to proceed with the replacement. My local mechanic questioned the accuracy of the report provided by the ****************** at Hyundai of Escondido but I decided to trust the ****************** statement. 
  
  Please note that when I took the vehicle in for the second visit (where they insisted the issue was a clogged catalytic converter) it had returned to limp mode, after driving normally for many weeks after the first visit. Therefore the clearing of the codes prior to the first visit had no bearing on the second visit. This is especially so because the check engine light had come back on. It should also be noted that the first visit, which was only 3-4 weeks (and approximately 4K miles) prior to the second, there was no indication of a clogged catalytic converter. The removed converter also shows no sign of clogging. Operation of the vehicle prior to replacement also did not indicate clogging. However, neither I nor my local mechanic (******** in **********, **) have access to the advanced diagnostic systems and tests available to Hyundai dealers. As such, we have to trust their reports.
  
  I do not think they ran any diagnostics during the second visit and provided a best guess. This is demonstrated by the results provided by, and work hours required by, ****************** when running full diagnostics at the third visit. They should have run the tests from the third visit during the second visit, and even the first, especially because of the past history with the P1326 code which is generated by the engine knock sensor. Hyundai received a judgement in a lawsuit in which they must replace engines that have problems linked to the P1326 code. 

  
  

  Best regards, 

  
  

  ***************

  ************

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