Customer ReviewsforMoon Valley Nurseries

What a disgrace, from the quality of their plants (I would have done better going to ************ their sales team, the planting crew and, to add insult to injury, their so-called customer service who phoned to see if they could put things right after I complained, made an appointment and didn't even bother to show up. Seriously, how do people like this stay in business.

Moon Valley made an appointment with me to have a representative come out to check on the trees and see if we were happy with them. The day of, (today) I'm waiting for the representative to come out onsite to ***********, ** and the person never showed up for the 10:00am appointment. I called the representative and was told by that representative that she was shipped out to another location a week ago so she and Moon Valley Nurseries has no intention of keeping the customer appointment they had set sever weeks prior. I do not recommend dealing with this company or their staff in all locations because their unwritten policy is to stand up the customer and ignore them once payment is received. The only defamation committed here was solely on the behaviors and shoulders promoted by this company.

BUYER BEWARE!!!!!!Before working with this company I strongly advise a quick ****** search " Moon Valley Nursery lawsuits ." I wish I had. There are lots of them. They promise everything and deliver on few of their promises. Once my planting of ******* dollars worth of trees was complete I expressed my concerns to my rep ************************* that the planting had not been done properly. My concerns were completely blown off. Luckily I purchased the *** program which sends a specialist out every 3 months for the first year to inspect and attend to plants. At his first visit (***** was my tree tech and I have nothing but GOOD things to say about him - he was visibly distressed at the planting job) ***** confirmed that the plants had not been backfilled correctly and were thus suffering from severe distress. Many will need replanting or will take years to recover from the stress of poor planting protocols. I am still in discussions as to whether they will be replaced and at whose expense. (I have the warranty, but if I don't use it I get half of the warranty cost back - a very clever way to hook people in with a false sense of security while making sure their own costs are covered and then some.)If I had not paid for the extended warranty I would be stuck with a huge number of sick plants to deal with on my own. Once they have received the check and your sales person has his commission, you are unlikely to get any response from anyone. Really wishing I had gone with another company. Nothing is more distressing to me than placing my trust in a business only to find out their morals are lacking.

The worst company I have dealt with. Poor service, they s**** over females and are rude and do not know how to do their job. DO NOT USE THEM. What a rip off.

RETAIL BUYER BEWARE: I'm usually hesitant to write negative reviews, especially for small businesses, but my experience with Moon Valley Nurseries was truly disheartening. I visited their nursery to explore hedging options for my yard, hoping for expert guidance from their sales team.I was greeted by a young salesperson who seemed knowledgeable and enthusiastic. They recommended plants (Silver Sheen Pittosporum) that they assured me would thrive in my yard. I was presented with two choices: an expensive option with a warranty (over $10,000) or a self-planting option (discounted to $4,500). Opting for the latter, I felt confident in my decision.Unfortunately, my confidence was misplaced. Within a year, a staggering 80% of the plants I purchased had withered away. Despite my attempts to reach out to the salesperson for guidance, they remained unresponsive and unhelpful. It's disappointing to see such a lack of accountability after making a significant investment.What troubles me even more is learning that the salesperson was familiar with the local coastal communities near my home. This suggests that the chosen plants weren't suitable for my environment, a clear case of negligence driven by inexperience and perhaps pressure to make sales.I understand the need for businesses to thrive, and I'm willing to support that. However, it's disheartening when short-term gains overshadow the potential for building a reputable legacy. Moon Valley Nurseries, by not conducting thorough research and selling plants without considering their suitability, has left me with a $5,000 loss and a sense of disappointment.As a customer, I too have financial responsibilities and expectations. It's my hope that businesses like Moon Valley Nurseries prioritize customer satisfaction and long-term relationships over immediate sales. This experience serves as a cautionary tale and a reminder of the importance of ethical business practices.

****** and his crew did an excellent job on our project! They were clean, professional and accommodating to our wants and needs when it came to placing our trees and plants! Would highly recommend them

DON'T WASTE YOUR TIME! Received their flyer by mail for the grand opening of their **************** location near ******. Flyer quoted a price of 3 "Super" trees for $999 including delivery and planting. WHAT UTTER NONSENSE. Walking past trees 20' tall or so (smaller than those pictured in the advertisement) to very small (less than 6') trees. *smaller than those I purchased the week before at a local supermarket for $46 for my patio. Not only was the sales person not an arborist, he knew very little about nursery, plants, etc. The advertising was misleading at best, completely false more likely.

On November 26, 2021 Moon Valley delivered and planted a Purple Leaf Plum ************************* manager asked me to sign a last chance extended warranty. I was told at the time of purchase that I had 3 months until after the standard warranty expires, so I declined to sign it.The next day ***************************** emailed me to expect a customer satisfaction call that day.I never received the call, so I contacted Moon Valley 0n the 27th and I was told I would get a call back within the hour, that also never happened. When the crew planted the tree, they damaged the irrigation drip emitter so I had to hire irrigation company to fix it. In spring, the tree did not show much progress in blooming, even with watering and Moon Juice that the company pushes you to buy. I was hoping that the plum tree was in transplant shock, but the next spring it did not revive.The customer service that Moon ********************** provides is pitiful and very disappointing. I would NOT recommend them to anyone.

My husband and I decided to work with a "reputable" company to replace our trees and flowers. We worked with ***, and he was unprofessional from the beginning. He made an appointment with us and then changed it twice. We were told that they would remove the old much because it was too much in the flower beds. He also stated that they would bring new mulch to put in the flower beds. Everything looked great in the store. We paid and left the store satisfied with the installation date. On the date of the installation, we were told the time frame and received a text that they were done early. They did a HORRIBLE job. The didn't remove the old mulch. The flowers were poorly planted and trash was left behind. ****** were leaning against the house. There was dirt left on the sidewalk that leads to our front door. The flower beds were not cleaned and none of the mulch was removed. The crew left dead bushes that should have been replaced. I called the salesman and explained our concerns. *** offered to fix the problem however; we declined because we were frustrated with the unprofessional work. We kindly asked them to remove the flowers and refund our money. We asked to speak to his superior. He then forwarded our concerns to his superior. ***** called me and I explained our concerns to him and asked if we could have the flowers and trees removed due to the sloppy work. He stated that they could come our to clean up the work during the same week. He said he understood, and we never heard back from them. Three days later I received a text message stating that they would remove the work within 2.5 weeks. We asked for an earlier date because will be working with another company to redo our yard. They refused to pick up the flowers and stated again that they could fix the problem. This has been an awful experience and we will never use this company again for any of our landscaping needs.

BEWARE. Never purchase anything from Moon Valley Nurseries, we wish we had been warned prior to our purchase. To start, our original tree that we chose was sold to someone else after we had paid for it and we received another tree. When the trees where planted, the crew did not use tarp and pretty much destroyed the entire area that the trees were planted, they left rocks and dirt everywhere, scattered over the yard. It was so bad that they had to send the crew back to do a clean up. We planted our trees 7 months ago - we purchased a Japanese blueberry as well as a magnolia. The Japanese blueberry died in the mild freeze that we just had - I called the company and was told that an arborist will come over and have a look at the tree. 2 weeks later after complaining that I still hadnt heard from the arborist I received a call from a very rude man basically stating that it ***** to be us and its only guaranteed for 90 days. I explained to him that we were told that it is a ********** and is not affected by the ******* in ***** (if we had known otherwise, we would have never purchased the tree). He continued to argue with me telling me that his tree survived and its our tough luck. The Japanese Blueberry cost us $3000 plus another $600 to plant. The tree lasted 7 months and died, we are absolutely at a loss for words as we thought we were going with a reputable company who knew the trees and the needs of the customer only to be told these things happen. $3600 of hard earned money flushed down the toilet. After discussing this amongst friends etc we found out that many others have had similar experiences. The company doesnt even allow their page to have ****** reviews because of all the negative experiences. Please save your money and time and go elsewhere.