ComplaintsforRevolver Magazine
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered an item two weeks ago and it still hasnt shipped. Email inquiries to them have been ignored and I have gotten no responses from them.Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed a preorder for a record back on 2/7/2023. If memory serves correctly, the original street date was late April. Since then, the only communication I have received from Revolver is after I email them to ask for an update, and they have ceased to respond to me since October. They have also removed the estimated shipping date from the item's web listing (but are still accepting preorders for it), and state that customers should check our emails for further updates. I would like to reiterate that I have received zero email communication from this company unless I reach out to them first.The FTC ruling on this is explicit. The consumer should not have to continuously reach out for the status of their preorder if it is delayed more than *********************************************************************************************** essentially acquire loans with a 0% interest rate, from unsuspecting customers. I can only imagine how many customers forgot about the order they placed with Revolver since the company refuses to communicate with their customers.I highly recommend avoiding this company at all costs unless they make amends with their customers, publicly apologize, and vow to stop conducting such shady business practices. They have a minimum obligation to communicate with the customers they have wronged, and should absolutely not be actively accepting preorders for items that they do not intend to deliver.Initial Complaint
12/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On March 24, 2023 I placed an order (#REV180630) for three(3) vinyl records. Two(2) of those items were in stock at the time I placed the order and the one in question was a pre-order item with a very limited production run. At one point, I seen these albums listed as in stock on their website and then eventually out-of-stock. I have made numerous attempts at emailing them my complaint along with a copy of the receipt. I have not heard nothing back nor have they made any attempt to satisfy the order.Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 16, 2022 I ordered a Bundle deal. Everything came but a T-Shirt ordered separately at the cost of $32. I have been in contact back and forth with Revolver and a person named **** saying a shirt is shipping or my refund is coming. I have multiple emails showing this. A refund is coming a T shirt is shipping. I have asked **** just send me coupon store credit or refund or any type of shirt and he has yet to close this transaction that is now coming up on 22 months. That there should show you how patient I have been with this company.Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I and 530 other people ordered a record from this company last October. They took out money and gave us a 90 day wait to get said records. That was October of last year. Up to now all they have given is new updates that keeping pushing the ship date back. They will not offer refunds, or apologies. They just keep sending emails pushing things back. As stated the original order was placed on October 22 of 2022 and were told 90 days. At this point I honestly feel like they stole my money and the only replies to email we get are new estimates of ship dates. I am hoping to warn others to not spend their money with this company. The only provide empty promises and lies.Initial Complaint
07/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Pre-ordered two vinyls back in Jan or Feb. After initial ship date the items in question have not shipped. I emailed every month seeking an update that they should have sent us. After 6 months of excuses about why the items haven't shipped I asked for the order to be canceled and for a refund. I have yet to see that it was canceled or the money refunded.Initial Complaint
07/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
4/4/23 placed order for merchandise Never received merchandise Requested refund 5/12/23 Company cancelled order said Id get a refund To this day 7/9/23 havent received refund and company is ignoring my emailsInitial Complaint
03/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
As I was reading the previous reviews, I realized there is a pattern here. I placed an order in early December 2022 for one t-shirt and two vinyl records. They kept changing the description of the ad for the time it would be shipped, from December, to January, to February. In early March, I sent a couple of emails through the Shop app. I got the following reply from a ****: "I apologize that your order has not shipped in a timely manner. I have let our warehouse know to ship this order as soon as they are able to. You should receive an email with tracking information as soon as your order ships. If you do not receive an email with tracking information in the next 3 business days, please let me know."Nothing came if it. No more replies, no movement on my order. I cannot return the items as they are collectibles. They are based in the U.S., so shipping to ****** should not be difficult. I wish I had checked all of the reviews before ordering the items.Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I pre-ordered a shirt and two albums from Revolver, the shirt was shipped **** according to the email that I received from them. A few days later I received an email telling me that my item was delivered, it wasn't, so when I checked the tracking it said it was delivered to a whole other state. I'm in TX was delivered to PA. So I emailed revolver on 1-31-23, because that is all you can do. The email said they would get back to me in 3 to 5 business days. Here it is the 2-9-23 and I still have not received an email back. I went to cancel my other pre-order so I do not have this happen again and lose my $100 I spent, but they will not let me. I would just like to have someone contact me so I can get the items I purchased.Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a record from Revolver. They never sent it to me. I emailed them several times. They sent the record 70+ days after I ordered it and emailed them repeatedly. They sent me the wrong record. I had to return the record. The record got lost in the mail. They won't send me the record that I paid for until the wrong record they mailed me makes it back to their warehouse. Their record is currently lost in the mail. I contacted the local ************ They don't know where the package is or when it will be delivered, if ever. Revolver will not send me my record THAT I ALREADY PAID FOR. They refuse to send it to me until the incorrect record they sent me that I didn't want that I had to send back them is delivered to their warehouse. But the *********** doesn't know where the return package that I sent them is.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.