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Business Profile

RV Equipment

Escondido Powersports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a refund from this company they told me that the order is back orders until December I cant wait that long and they took my money!!!

    Business Response

    Date: 11/21/2024

    This order was canceled the day after she placed it. Her account was never charged for this and we have sent her previous emails. Do not know what this complaint is about or what it needs.

  • Initial Complaint

    Date:11/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a model of a 79 ******** Coupe Deville on September 22, 2024 at 12:37 P.M. and was told it was on back order and it would be delivered sometime in late October and the would keep my account open unless they heard different from me. Have not received my model as of today or canceled my order.

    Business Response

    Date: 11/08/2024

    I sent emails to this customer which he obviously received since he knew it was backordered. No response from him. We have not heard from him at all. If he wanted to cancel the order all he needed to do was ask. We are not able to read minds. We are good but not that good.

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 4th of 2024, I ordered a figure from them, priced at $79.30, which seemed like a standard price for the item. I have contacted them several times but still have not received the item, and when I asked about getting a refund they have done nothing.

    Business Response

    Date: 11/06/2024

    I have responded to each of this customers emails. The last email I sent I asked them the best way to refund this order. I have not heard back from them. I forwarded the email back to them today so that they can see I have not only responded but was trying to issue the refund to them. I am in need of information from them to proceed.

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item for last Christmas. Transaction completed and was told out of stock ************** forward- After reading complaints dating back SEVERAL YEARS, the decision to order from this company was tragically obvious. However, in addition to a refund, I am wondering how these guys manage to stay open, advertising merchandise that will never be delivered. I get the concept of drop shipping, but this is just drop theft. How many complaints need to be filed before this stops? I mean I am typing right now in August, 2024 and this was happening back in 2015. Their website is still active. I am seeking a refund. I can provide bank transaction details. Their web contact info is attached as photo but no response as others have ******* is a valid email, and you use it to order and they take orders and then send the scam story on the same email, so they are still in the building doing business.Please help.

    Business Response

    Date: 09/09/2024

    Customer placed an order for a backordered item. Customer asked to cancel and receive a refund. I let him know that the refund was mailed to him. This email was sent to him on August 30th so he should have received it by now. If he has not received it he should reach back out to me.

  • Initial Complaint

    Date:07/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Wonder Woman bobble head from this company and I was told it was on backorder. They took my money and i have yet to receive my merchandise. I have since read reviews of this company and found out they they are scammers. I would like my money back asap.

    Business Response

    Date: 07/26/2024

    Customer asked to cancel this on July 19th. This was canceled and refunded the same day July 19th. What is the complaint?

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around the end of May, 2024 I ordered a Spectrum battery from Active Powersports for my husbands drone. As it was a Fathers Day gift, I imagined I has plenty of time. Within days I received notification that it was on back order and would be in stock shortly. On June 20 th my account was charged and I was notified that I would get my order around July 1st. When I contacted them next I asked for a refund and they responded by email changing the order to refunded. After four days and no refund credited back to my account, I have received no response to any email and they have a phone that has only a message line. $ *****

  • Initial Complaint

    Date:06/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early May, I placed an online order for an HO-scale F-series locomotive from Active Powersports. They proceeded to process my payment on my **** card, but neglected to inform me about the status of the order. It is not a good business practice to charge a customer a not-inconsiderable sum for a product that is clearly not available. I realize that an HO-scale locomotive in the colors of the long-defunct ********, ******* and ******* ********* railway may not be widely available, but it seemed that Active Powersports had it on hand when other sites had it on their wish lists. One of my ancestors worked for the ****** and for that reason such an item would have some sentimental value. For the aforementioned reasons--processing of my credit card, combined with unavailability of product--I believe that my only alternatives are a cash refund or a credit to my **** card.

    Business Response

    Date: 06/27/2024

    We sent several emails to ******************** letting him know of the backorder and the order status. I have not received a single email from this customer. I have now canceled and refunded this. All he needed to do was ask.

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Plastic model kit from this company with my ***** Payment was posted on March 21st in the amount of ***** USD. Purchase was a Revell of ******* kit of "Das Boot U-96" German submarine. As kit has not arrived, though payment was made, and business does not answer phone calls, I am seeking credit of my payment to be made to my **** account with **************************** Thank you, ************************

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 11th i purchased 2 sets of aaa batteries and a charger from them totaling $45.71 they stated on site that the items are in stock when they wher not. And they still took my money and messaged me saying the items are back ordered and could be expected mid April. I heard many other buyers from them saying they won't respond to order cancellations. I just want my order canceled and my money refunded.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered something from their website in November 2023, they emailed saying it was backordered until early December. Mid December comes by and I email them again, 2 days later they reply saying it has not been shipped by the manufacturer yet. Now it's mid January **** and still nothing. Nowhere on the website does it say that there product is out of stock or backordered. Nothing on their site says that, so unsuspecting people purchase something but either never receive anything or if they do, it's used or damaged. I wish I had done research on this company first before making my purchase. I had already put in a claim with my bank to refund the charges.

Escondido Powersports Inc is NOT a BBB Accredited Business.

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