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Business Profile

Fitness Center

Fitness 19

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Fitness 19's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness 19 has 2 locations, listed below.

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    • Fitness 19

      4345 Sunrise Blvd. Fair Oaks, CA 95628

    • Fitness 19

      7845 Lichen Dr Citrus Heights, CA 95621-1074

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a gym membership with Fitness19. I am so unhappy with the customer service I received from the manager ***** at your ******** location. Let me start off by saying I have not been to the gym in 20 years. Needless to say I am intimidated and a bit scared but I got the membership anyways. I also purchased 3 training sessions to help me learn the gym so I felt more comfortable. My first trainer was Des and she was great but was not there when needed to work out so ***** decided he would train me. After the first day I was not comfortable with workout he designed so I told him I wanted to learn how to work out on the machines. I explained how intimidated I was and that I wanted to use the machines only until I get used to everything. ***** go irritated with me and told me I was being counterproductive and I would not see results if I did not work out the way he wanted me to. I was so disappointed and hurt that someone would push me down when all I wanted was to get healthy and go to the gym to better myself that I left and never went back.***** is a terrible representation of fitness 19. He is a manager that does not care about his guests only his own agenda. I am never going back to your gym. All I want from you today is to waive my cancellation fee and give me the credit back for the 2 of the training sessions I have left as I will be taking my business elsewhere

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2024, Fitness19 increased all of our membership plan rates by $2/month without notice. Our contract was for a guaranteed lifetime monthly rate. Not only did they violate the terms of our membership agreement/contract, they also failed to provide notice of a rate increase. I have 3x immediate family members whose plans were improperly increased.

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fitness 19 is knowingly and repeatedly charging me for 2 separate memberships. I already spoke to management at the ******* location and requested that one of the accounts be cancelled so that I am not unfairly charged twice. Management assured that they would cancel the second membership but have not done so. I have checked in person with management twice and called to confirm they would cancel the membership, every time they guaranteed that they would cancel the second membership.I was again charged for 2 separate memberships today. Meaning they are aware of the issue but have not taken action to cancel the memberships as I have repeatedly requested

    • Initial Complaint

      Date:12/12/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been a member of this gym for a few years. I had been seeing a trainer here and I have went through several trainers I am on my fifth one. I canceled the training because my current trainer cut down his hours so I am trying to use up all these sessions I have left and now they tell me that the trainer is no longer working on the day that I am scheduled for. This gym is horrible and I will be calling to get my money back

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was billed for ***** instead of the usually ***** charge for my membership

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Associates at the fitness 19 location in ********* stated to me that my account was cancelled almost 2 years ago and now I'm suddenly getting a bill for almost $250

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The gym location in ********** ********** closed, but Im still being charged a $7 fee.

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled my 16 year old son's membership to Fitness 19. I don't recall receiving anything from Fitness 19 until today, when we received a collections notice for $224.94 from ******************** a collections agency.

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the summer of 2015 I joined the ************************************************************* location. I moved out of the state in March of 2016 and was told after I had moved that I needed to be in person to cancel the membership and was told that is the only way. Obviously I couldnt do that, so I just continued to pay for the service and annual fees. Fast forward to September of 2022 after I get home from deployment and looked over finances, I was astonished to see there was a collections fee for $159 for a service that I never stopped paying for, even though I didnt live in that state for over 7 years. When I try to find contact information for the gym, I find that its PERMENANTLY closed and cannot get ahold of them, and that fitness 19 has no corporate contact information to validate my debt. Now its in collections as of Aug 29 2022. Not only would I have paid off whatever debt the company said I had before sending to collections, but to send my account to collections while Im deployed in the South ***** Sea is absolutely unnerving.

      Business Response

      Date: 10/03/2022

      Sorry this happened , but we are not the location the customer had an issue with. we are located in ********** .

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      company singed up my daughter when she was a minor she did not have authority to register or sign a legal binding contract with your company, Since then we have called, Went in person, went online and have no way to contact anyone and are still getting charged WE Want this Canceled ASAP and funds refunded as you had no authority to go into contact with a minor.the contact you can clearly see she provided he accurate DOB. You need to do better for your consumers.

      Business Response

      Date: 07/11/2022

      This happened at a different club that the one here in the complaint. We are located in ***************************************. This is the wrong location in complaint completely different ownership group and computer system.

    Fitness 19 is NOT a BBB Accredited Business.

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