We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Future Chrysler Dodge Jeep Ram of Fairfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

This profile includes complaints for Future Chrysler Dodge Jeep Ram of Fairfield's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Future Chrysler Dodge Jeep Ram of Fairfield has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      took my 2017 jeep cherokee for a six cylinder misfire to Future jeep dealership. i drove it there and now they are saying that i need a new motor. thats the very brief explanation

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the business to look for a specific car. I was helped by ***. I was told that car a ****** Kicks was not going to fit in my budget. They never ran the car to check they just tried to push another car off on me. And that car was more expensive than the ******. I agreed for the credit to be checked while I was there on 8/8. Along with my sister as a co signer. Unsuccessful with finding a car in my budget I proceeded to leave. The general manager ***** then came out to the car to try and make me like another car. I said no thank you this was not the right dealership for me. And I left. Friday morning 8/9 I started to get credit notifications saying that my credit was being inquired again. Without my permission. I received a call about 4 hours later from the sale ************* who helped me the previous day. He stated that the car I wanted a ****** Kicks was now in my price range and that they re ran my credit. I did NOT consent to anything else being ran or checked once I left the property. I am highly upset that they re ran the credit after I left and told them I was done with their business.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealership verbally promised to add side steps and it has been 2 months since I bought the car and nothing yet. I am 70 years old and can barely get in car

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2019 Jeep Grand Cherokee Overland was taken to this Jeep dealership to service a check engine light on the vehicle December 28th 2023.after a month of diagnostic work was told vehicle would need a whole new engine which was covered by an extended warranty. **************** has approved the work. Dealership says parts are back ordered with no ETA. The warranty issued one week of rental car coverage for a substitute vehicle, and several requests were made for a loaner vehicle from the dealership while the vehicle is being repaired, only to have the request denied or ignored all together. We were told the dealership does not issue loaner vehicles. On January 26th an email was sent to several members of the service department, ***********************, *********************, and Renault **** pleading for them to provide a loaner vehicle as it had been a month that my vehicle has been in their possession with no indication of when the vehicle would be ready, as I am now paying out of pocket for a rental car and the monthly care payment on the vehicle in their possession. I received no response at all for anyone. We are now in April, the dealership is still in possession of my vehicle and I have made several calls for update, routinely told someone will call me back, and no one ever does. I have requested a written report of the work that they are going to do on my vehicle and Mr. **************** denied that request. My vehicle is a 2019 and should not need a new engine, I need the paperwork to explore my Lemon Law rights as a consumer. I need an oversight institution to intervene and compel this company into action. I would like them to finish the work/repair I would like a written report of the work to be done I would like to be reimbursed for 3 months out of pocket cost for a rental car I would like to be provided a loaner vehicle while they continue to have possession of my vehicle

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      about nine months ago I received a letter from Chrysler dodge jeep ram saying that they want to finance me for a car at the time I was Having problems with my car so I thought I would give a try so I call Chrysler Dodge jeep Ram I talked to a guy in the finances department I ask him about the letter that I had received and was the information on the letter according / accurate he said yes and he want me to come in so I set up appointment and I went in I set down with a man who took all my information doing the application process I ask did I have to put a down payment and I was told NO but at the end of the application process Chrysler Dodge jeep Ram as if I could come up with a down payment so I had to come up with a down payment for the car the first car that they Chrysler Dodge Jeep Ram show me was a jeep and I as for a car with a CD Player so I went back the next day and they let me drive away with a black ******* MCK with no paper work No registration or contract until this day I do not have a contract So one month went 2 month went No Contract or registration third month went by I Call the manager ********** as him what's going on with the registration / contract he reply that he would check on a few weeks went by I was driving and the and I got over 2 times by the high way patrol because of the registration so I call **** I told him what happen and that I was not going to keep driving the car with no tags so I took the car in he gave me a lender to drive a few weeks went by and I got a call from Chrysler Dodge Jeep Ram saying that they had taking care of the tags went to Chrysler Dodge they had a registration tag that I put in the back of my window not the other registration tag now in the meantime DMV Investigator gave me a call and said that they needed to come and take a look at the car when they came the took the vin number and the number up under the hood of the car they if I do not get my tag with in a month to take the car back to Chrysler Dodge .

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2016 ************* in June of 2022 and have had nothing but problems since then. Thank God I have a warranty on it or I'd be stuck with a messed up Jeep. My Jeep has been in and out of the shop there at the dealership I bought it from Future CDJR of Fairfield. They had it the first time for 4 months and said they'd fix the issues. They lied and said they fixed it but when I took it somewhere else they said the issues weren't fixed and found more. When I tried to resolve the issues again I just got the run around. I told them to take their Jeep back that I was done dealing with them. They said I could trade in my Jeep and my Equinox plus $5k down after I already put an initial $5k down on the original Jeep. They gave me the run around until again putting my Jeep in the shop where they've had it since December and lied to me again about fixing the issue. When they said it was done I looked at the paperwork and again it wasn't. Plus there was standing water all over the floors of my Jeep. This was three weeks ago and I have yet to hear back from them with a status of my Jeep. I've had the Jeep since June and been paying $550/mo on it but have only physically had it in my possession for maybe 4 of those 9 months since I purchased it. I don't know what else to do. I still to this day don't have my Jeep. Also it's been broken into while in their possession. I have paperwork of what they claimed to have done. The Jeep is/was missing hub blots and a adjustable ball joint. They were also supposed to fix other things which were completed, minor things unlike the major things that were really needed. All I was told is that everything has been on back order due to COVID.

    • Initial Complaint

      Date:09/12/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a dodge Ram Promaster van in 02/2022. After months of waiting, finally the van is ready for pick up. When I went to pick up my new van, the dealer raised the price of the van by $3500. The dealer said the increase of price was due to inflation on the cost of the parts. The reason dealer given to me does not make sense. The price was given to us when we placed the order should be calculated based on the cost of the parts the manufacturer provided at the time when we placed the order. Why should the price of the parts now should affect the price of the van already made?I requested the dealer to honor the original sales price which is $45945. However, the dealer refused and requested me to pick up the van latest by tomorrow 9/13/2022.I am frustrated and dont know where I can get help. Hopefully by reaching out to BBB, this problem can be resolved.Thank you very much

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a truck April 8th. Paperwork held up due to recall that WE. Had to get fixed. Now July 22nd DMV of ** states they have fees collected but no paperwork. Our Registration is expired and we havent been able to register truck in our resident *********************. DMV had me file a consumer complaint and will not even allow me to send them paperwork dealer had sent to us that they were supposed to have received. Multiple phone calls to dealer by myself and others have gone unreturned or no follow thru from the finance *******************. To the *************** personnel ******.

      Business Response

      Date: 08/08/2022

      Good morning, after further review with my service director the parts that were replaced (Link Stabilizer) does not require an alignment to be done nor would it cause all 4 tires to be worn unevenly. We will at no charge inspect for an alignment issue at the customers convenience. 

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17612141

      I am rejecting this response because:
      This has nothing to do with our complaint. We had no work done on vehicle. We bought vehicle from them in April and DMV has not received paperwork so we can register it. Just another mess up by them again. They cant even respond to the correct complaint. 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my 2018 dodge challenger in for a recall on May 12th, 2022, and also had them check my brakes that I have complained about several times before, each time they said there was nothing wrong. However, this time they said my front rotors were warped, uneven, and needed to be replaced. They quoted me $2,870.00 for the service. I decided to instead go to ******* Autoworld in *********, **. However, on May 16th (they had to wait for parts to come in hence the delay), ******* informed me that I was missing the ******************** Support Bolt - Front SRT8 on the passenger front wheel. This is around a 6-inch bolt designed to hold the brake pads together. I informed Future Dodge that they may have taken the bolt off and not placed it back on, since in their notes they do note that they did remove all four tires and brake pads. This means that they did remove the bolt at some point. I then waited until May 19th for the part to come in...however it was the completely wrong part despite Service claiming they knew the part I needed. I had to give the exact part name to them since they couldn't figure it out and did not order my part until June 3rd (Service Manager stated this). It has been 31 days since I have been able to use my car, and despite the Future ******* saying that I should "be fine" to drive my vehicle, ******* advised that I do drive my car to ensure the integrity of the brakes. I have had to call the dealership around ****************************************************************** with updates. They have told me the part would be in on three separate occasions, each one being false and wasting my time. One service member has also attempted to gaslight me into believing that it is no one's fault and that possibly I never had the bolt in the first place. If that is the case then they have failed to spot the missing part on several occasions and would be responsible for the damages to my brakes due to their professional negligence.

      Business Response

      Date: 06/24/2022

      Read the complaint from ****************** that was submitted to you. It is unfortunate of the time it took to get this part. The one thing ****************** did not explain that we could not order just the bolt that was missing but had to order all of the calipers, which at the time they were on back order and that's the main reason it took longer than expected. After ordering the parts there were delays that changed arrival time that was not due to Dealerships fault but manufacture. I personally spoke to ****************** understood his frustration, but we were covering all angels. If you have any further questions feel free to contact me .

       

      Customer Answer

      Date: 06/27/2022

      Complaint: 17422546

      I am rejecting this response because:

      You are nitpicking one aspect of the complaint, and I am well aware of the shipping issues that all auto shops are facing.  The main complaint is professional negligence and poor customer service.  ********************** allowed me to leave the dealership without the bolt on my car, a bolt that does not simply fall off and requires tools to remove.  *********** manager attempted to gaslight me into believing that this ordeal was possibly my fault and that I did not have the part to begin with.  If that is the case I have attached several documents of past services the dealership has conducted that involved the inspection of my brakes.  The dealership clearly failed to notice the missing bolt on May 12th and required an outside source to notice the mistake.  If I hadn't have take my car to another professional then I would have continued to have been driving without the support bolt which is there is to ensure the integrity of the brakes by holding them together.  Which means that if the service manager that stated that I may not have had the part in the first place, may have been correct meaning the dealership most likely failed to notice the missing bolt the several previous brake inspections.  Also in April 12th, ************************************************* good condition and yet the next month they are warped and are in need of being replaced because of wear and tear.  Keep in mind that the car had only increased by 3,167 miles and that the 2018 Dodge Challenger brake pads usually last between ****** and ****** miles depending on driving habits, my car has under ****** miles on it.  My driving habits are driving from work to home going the speed limit and not aggressively braking.  I had to replace both front rotors and front brake pads after a small amount of miles compared to what their supposed to last.  So yes I am calling BS and also you did not order the part until June 3rd that you were made aware in the middle of May.  The fact that it took weeks to order the part shows more professional incompetence.  Meanwhile I was kept out of the loop for a majority of the time resulting in me having to call the dealership numerous times just to stay updated on affairs.  And yes I have received the correct bolt this time and I had installed by the same individual that noticed the mistake in the first place.

      Sincerely,

      ***********************

    Future Chrysler Dodge Jeep Ram of Fairfield is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.