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          Find a Location

          Steve Hopkins Honda has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Steve Hopkins Honda

              2499 Auto Mall Pkwy Fairfield, CA 94533-5850

              BBB Accredited Business

            • Steve Hopkins Honda

              2459 Auto Mall Pkwy Fairfield, CA 94533-5850

              BBB Accredited Business

            Business ProfileSteve Hopkins Honda

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            2499 Auto Mall Pkwy

            Fairfield, CA 94533-5850

            Visit Website
            Email this Business
            (707) 427-1000

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            10:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/2/2021

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Steve Hopkins offers auto dealership services.

            Business Details

            This is a multi-location business.

            Find a Location

            Steve Hopkins Honda has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Steve Hopkins Honda

                2499 Auto Mall Pkwy Fairfield, CA 94533-5850

                BBB Accredited Business

              • Steve Hopkins Honda

                2459 Auto Mall Pkwy Fairfield, CA 94533-5850

                BBB Accredited Business
              Location of This Business
              2499 Auto Mall Pkwy, Fairfield, CA 94533-5850
              Email this Business
              BBB File Opened:
              6/1/1982
              Years in Business:
              43
              Business Started:
              10/23/1980
              Business Started Locally:
              11/1/1980
              Business Incorporated:
              6/13/1980
              Accredited Since:
              7/2/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 04159 for this business, issued by DMV Occupational. The expiration date of this license is 10/31/2024.

              These agencies may include:

              DMV Occupational

              4700 Broadway

              Sacramento CA 95820

              (800) 777-0133

              http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

              BBB records show a license number of 27575 for this business, issued by DMV Occupational. The expiration date of this license is 12/31/2025.

              These agencies may include:

              DMV Occupational

              4700 Broadway

              Sacramento CA 95820

              (800) 777-0133

              http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

              BBB records show a license number of 80786 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Bureau of Automotive Repair

              10240 Systems Pkwy

              Sacramento CA 95827

              (855) 837-7985

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 148604 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Bureau of Automotive Repair

              10240 Systems Pkwy

              Sacramento CA 95827

              (855) 837-7985

              http://www.dca.ca.gov/consumer/wll.shtml

              Type of Entity:
              Corporation
              Number of Employees:
              60
              Alternate Business Name
              • Hopkins Acura of Fairfield
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 7:00 PM
              Su:
              10:00 AM - 6:00 PM
              Business Management
              • Mr. Mike Gough, General Manager
              Contact Information

              Customer Contact

              • Mr. Mike Gough, General Manager
              Additional Contact Information

              Fax Numbers

              • (707) 427-8755
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/28/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased a CPO Acura RDX from Hopkins Acura of Fairfield, and when I left the dealership the tire pressure sensors showed that the divers side front wheel was 32 psi while the rest were *********************************************************************** the edge/ almost sidewalk of the tire that looked completely worn it its been there the whole time. The dealership said they cannot fix it or reimburse the cost of the tire replacement unless I come in, even though they fully knew I lived over 2 hours away. The service department said the General Manager was going to call me and instead they called the salesman, ****, to call me and tell me they cant pay to fix it, but if I make the day trip drive out to the dealership they can fix it. ABSOLUTELY UNPROFESSIONAL. This should not be allowed to sell a CERTIFIED Pre-Owned Honda or Acura with a damaged tire and refuse to reimburse the cost. I will be requesting Acura to pay and fix this tire at my local dealership, ********* Acura, instead or paying to get it fixed. This is utterly ridiculous and irresponsible to sell a car and certify it when it is dangerous to do so with a nail less than half an inch from the sidewall. My local Americas Tire said AWD safety measures highly recommend it replace all FOUR tires since it cannot be repaired. This will be a cost of over $1,047 for Acura to pay me for repair. Get back to me ASAP.
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gerard T

              03/11/2023

              This place is crooked! The car we bought from them 2 years ago collected water in the trunk and wet the back seats. This was just discovered recently. They had the car for 3 weeks to fix and insurance paid $2000 and we paid $375 out of pocket. Two days after getting the car back, brought it to the car wash and then got some water inside again. This time they gave us a different diagnostic. They verbally quoted $1500 to $2000 for the cost for this one which supposedly a wear and tear and our insurance will not cover. We decided to take the dismantled car home and look somewhere else to get it fixed. Found a place to fix it for $400! Lei Coob was very rude and disrespectful to deal with. Manager ****** was not even a help too. They took the money without fixing the problem and then ask for more money to try another solution. This is very disappointing and caused us stress. This kind of company should be investigated on how they do business. Never again.

              Steve Hopkins Honda Response

              03/13/2023

              Thank you for your feedback. We apologize that your service experience with us was a negative one. After reviewing your recent service visit with your 2006 Honda Civic, we found multiple leaks in your rear trunk area. Per the video we shared with you, both rear taillights and trunk lid were leaking. Your insurance approved and paid for the replacement of the damaged components caused by the water leak, and from our understanding, you paid for a deductible for this claim. Then, the Dealership, as a goodwill gesture, took care of the expense for the cause of the leaks (trunk seals and weatherstrip, taillamp seals), in which your insurance would not take care of. Unfortunately, you discovered a new leak in the trunk. We pinpointed the leak to be from the rear glass area, in which we showed you in person. At that point, you wanted a second opinion and asked us to leave all the parts we removed, off "dismantled." Again, we apologize that your service experience with us was not a positive one.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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