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Business Profile

Used Car Dealers

Dealers Choice, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    11/28/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Robo call, about extended auto warranty. I am on the do not call list

    Business response

    11/29/2022

    I am very sorry to hear you’ve been back by the irritating company. I feel your pain. We’ve been fighting this company for a few years now we’ve called the FCC, the FBI and the Better Business Bureau or local police and anybody else that would listen. They have a similar name to us. It is not us we do not call to try to sell anything to customers, we are a small family owned used car operation. Please remove this from our file and good luck to you on getting them to quit calling you. If there’s anything I can do in the future feel free to respond back but we too have been trying too have been trying eliminate these people . 

  • Initial Complaint

    08/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 7-7-22 I gone there to see a car but ended up with getting 2 trucks I gave them 39.650$ cash for the 2 of them the Ford f150 4x4 2014 was mine and with in a week the truck was having transmission problems I could not get it in to the Ford place to look and the truck they had nothing open for over a month I called them the gave my the guy they use and he can't do nothing til the 11 of the mouth and it could cost me 5.300 $ for a new transmission I have not had this truck 30 days and I have. Kt puta100 . miles on it they did.not even had the transmission looked at I have pick of the filter and it was in tha pan of the transmission and the oil was almost black and there was meTal in the pan from the transmission I want them to do the right thing and stop saying I did something to it

    Business response

    08/10/2022

    Let me start with saying, I would love it it every car or truck that we sold never broke. We do our best in personally driving, taking to licensed  repair shops for evaluation and we also offer every customer take all units to a Mechanic  of their choice along with Insisting that all customers text drive unit before purchase to eliminate these types of issues. All that being said we can not tell future and do not have the ability to for see future events. This is why we offer service contracts for breakdown coverage. Now after looking at this deal and the history of conversations with staff a few things stick out to me. Customer has purchased the truck as is from us but did buy a service contract which does not look like has been used. If the truck is broken  this is why we offer these types of services. Last I heard the transmission was fine but someone had inadvertently turned transfer case to neutral. If this isn’t the case truck needs to get to a licensed repair shop and call in to warranty company for authorization if needed. We all agree truck was driving perfect at time of sale with no diagnostic trouble codes. If help is needed finding a shop please call us we are happy to assist. 

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 9/30/2024

Years in Business: 25

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

175 E Visalia Rd

Farmersville, CA 93223-1630

Visit Website
(559) 747-2277

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Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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