Business ProfileforSAFE Credit Union

Safe Credit Union provided written notice that our car insurance deductible at $2,000 was out of our loan agreement contract; we were notified that we needed to adjust the collision deductible to $1,000. We contacted Safe Credit Union to try to understand whether we could re-negotiate the terms of the loan to be a $2,000 deductible. Insurance rates (especially in **********) are getting incredibly expensive and we'd prefer to have a $2,000 deductible to offset the monthly expense. We are fully capable of paying a $2,000 deductible should a collision occur.After three attempts to speak with Safe over the phone, no beneficial information was gained:- We were notified that we are being charged a $75 fee assessed to our loan for supplemental car insurance coverage. This fee is charged to our loan, therefore we are being charged interest on it. Resolution request: have this fee and all relevant interest refunded.- We asked for a copy of the supplemental car insurance - if it's cheaper than what we pay through our carrier, we'll gladly keep it. We were given a phone number, called it, and it connected back to Safe's main customer service (not the insurance).- We asked to speak to the loan department to determine if we could renegotiate our loan, after 40 minutes on hold, we were sent back to the main prompts at the beginning and never connected with someone in the loan department.We'd like to speak with someone from Safe who is knowledgeable on our options, we want a full refund of this added expense.