Complaints

This profile includes complaints for Folsom Lake Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Folsom Lake Ford

  12755 Folsom Blvd Folsom, CA 95630-8097

• 

  Folsom Lake Ford

  2441 Mercantile Dr Rancho Cordova, CA 95742-6218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Ram 1500 ecodiesel with ~15k miles on vehicle in December 2023. I paid cash for the vehicle and also added the service contract. Total spend was probably close to $45,000. The dealership sold me a vehicle that had an issue with it's title. When the title was electronically transferred from the previous owner/lien holder to the dealership they added an additional 30k miles onto the mileage (beyond what the odometer reported). This has caused CA *** to investigate this for odometer fraud which is a criminal offense if guilty. But since it's in this blackhole of the *** that you can't get any info until 6 months after they start the investigation. I discovered this 7 months after purchase as I had expired tags and was pulled over by *** and threatened with impound. I received my fixit ticket. I called dealership to see what was the deal, they said someone was supposed to call from Sales to determine how I wanted to handle this. I never talked with anyone from Sales regarding this. I have finally been feed up as this is blocking my ability to use this truck in a business in. ****. I can't use the vehicle in CA for fear of it permanently be locked in impound since I have no paperwork to get it out. I can't use it in **** as I have no clear title.

  Business Response

  Date: 03/02/2025

  THIS ISSUE HAS BEEN RESOLVED

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The extended warranty in the amount of $5365.00 was canceled with Folsom Lake Ford on 10/02/2024 via **** mail with a tracking number of ********************** yet ************************* is stating Folsom Lake Ford did not notify them. I spoke to ****** with ************************* today, 10/15/2024, as the warranty is still showing on my purchase and they are stating it is the responsibility of the dealership, Folsom Lake Ford, to contact them which has not been done and today is 10/15/2024. 

  Business Response

  Date: 10/16/2024

    **** called on 10/2 and cancelled her warranty.  Normal processing takes 2-3 weeks but we went ahead and processed it right away to rush the process.  We sent a check for full amount on 10/5 to ********** credit.  They have received the check but it probably takes them 7-10 days to apply funds to the account.  We did our part right away and don't understand the impatience of the customer in this instance   Most warranty cancelations take 4-6 for funds to be released and credited.  Its only been 14 days.    This will be my one and only response on this case.   **** ******** needs to understand that the BBB isn't a place to complain, it is a place if there is disputes that go unresolved.   This issue didn't need to be a BBB complaint as its far from an unresolved issue.   That would be the case if the warranty funds were not credited in 4 weeks from now   

  Customer Answer

  Date: 10/16/2024

  I am rejecting this response because:

  Nothing in the documentation regarding cancellation of the warranty stated it should take 4-6 weeks. In fact the paperwork stated if within 30 days of vehicle purchase it would be immediate.

  I did not call to cancel the warranty. I sent a letter via Priority Mail canceling the warranty and received no response from Folsom Lake Ford or anything stating the process takes 4-6 weeks. 
  

  Folsom Lake Ford has obviously chosen to operate their business in an unethical and dishonest manner.

  
  

  Business Response

  Date: 10/29/2024

  This warranty was cancelled right away and the check was mailed out within 10 days of cancelation    On 10/17 the check was cashed by **** credit and posted to her acct.   Pretty quick if you ask me.   Again not sure why this was a BBB complaint.   

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Folsom Lake Ford on 09/14/2024. At the time of purchase both the salesman (******) and the gentleman in Finance (****) advised me the purchase of the anti-theft device was required. I expressed to ****** no less than 6 times I did not want the anti-theft device and also advised **** of the same during the purchase. I later found out the dealership cannot force you to purchase the anti theft device. I have attempted to contact the Salesman ****** and was referred to ***** ***** who will not respond to me in writing and only wants me to call. Due to the deceptive nature of this dealership i will ONLY communicate in writing with them.

  Business Response

  Date: 10/01/2024

  I believe we have refunded the recovR product on this situation.  I signed a check for 1072 yesterday and the check was picked up last night 

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
   Unable to review the original complaint to ensure that all has been click on the click here to view the original complaint details nothing happens

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a vehicle that I had bought from this dealership that had gap insurance on it and I cannot get the dealership to cancel the gap insurance. They keep telling me that theyre working on it but nothing seems to happen. I keep getting the runaround and I have over $800 due back to me on this insurance , The vehicle has been paid off

  Business Response

  Date: 08/30/2024

  I don't understand why this is a BBB complaint.   The Gap cancelation form wasn't filled out until August 6th.  On the form it says can take up to 6-8 weeks but normally only 4.  Plus the money will be sent to customer from his bank since new law last year.  We send money to bank once they request it which hasn't happened yet.  This cancelation is in process and this case should be closed out.  Thanks 

  Customer Answer

  Date: 08/30/2024

  I am rejecting this response because: I have spoke with the bank and they say they have nothing to do with it. They do not ask for the money back. They just pay off the loan they dont know anything about the Nor do they handle the gap so basically, youre saying if the bank never asked for it I never get it back and I get that it takes 4 to 6 weeks but nothings gonna happen until you guys submit the paperwork to the insurance company which Ive also been in contact with and said they have received nothing from you and the reason that I filed this complaint is because I have physically came down to the dealership and filled out the paperwork. I have called three times been told I would be called back and only got called back one of the three times so I figured if I go this route, you guys will actually get a hold of me, instead of just ignoring my calls 
  

  Business Response

  Date: 09/19/2024

  Of course the bank says that because  Schools uses ally to process the gap cancelations and the bank teller would not know this. We deal with this every day and know what we are  doing.   We have contacted Ally and schools asking for a request to cancel, and we still have had no response.  So we have sent them both a 2nd email stating we will go ahead and cancel and refund the customer so please do not send money to customer as we will not refund the bank and customer.  I have authorized my gal here to process and send money  to customer, which is against the norm but will go ahead at this point since we have no request from Ally yet 

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JUNE 19, 2024 I DROPPED MY 2013 ******* MKX OFF AT THE FOLSOM LAKE FORD BECAUSE MY CAR OVERHEATED. SO I WANTED TO FIND OUT WHY AND FIX IT. I GOT A CALL SAYING IT WAS THE WATER PUMP, AND ASKING IF I WANT TO FIX IT. HE QUOTED ME *******. I APPROVED IT. THEN HE CALLED SAYING HIS TECH DROPPED A TOOL AND IT CRACKED MY OIL PAN. HE SAID THEY WERE GOING TO FIX IT FOR FREE. WHEN I GOT THE CALL TO PICK UP MY CAR HE SAID THEY FIXED THE CAM SHAFT BECAUSE THERE WAS GREESE ON IT. I DIDNT APPROVE THAT. HE SAID HE DID IT FOR FREE. I PICKED UP MY CAR AND GOT ON THE FREEWAY BUT MY CAR WOULDNT SHIFT INTO GEAR IT WAS DRIVING REAL SLOW AND WOULDNT MAKE IT UP THE HILL.. SO I CALLED HIM. HE SAID TO BRING IT BACK. I DROPPED IT BACK OFF THE NEXT DAY. HE CALLED ME A COUPLE OF DAYS LATER AND SAID I NEEDED A NEW ******. I SAID THAT WAS IMPOSSIBLE BECAUSE MY CAR DROVE JUST FINE BEFORE I DROPPED IT OFF . I HE SAID HE WOULD TALK TO HIS TECH TO MAKE SURE TEST WAS RIGHT. THEN I RECEIVED ANOTHER CALL SAYING I NEEDED A NEW STARTER. I SAID I THOUGHT IT WAS MY ******. HE SAID NO, ****** IS GOOD BUT I NEEDED A STARTER. HE SAID THAT FROM IT OVERHEATING AND THE FLUID GETTING ON THE STARTER MESSED IT UP. MY STARTER WAS FINE. I STILL WAS WONDERING HOW THE OIL PAN GOT CRACKED. WHEN I SAID THAT HIS TEC DROPPED A TOOL AND IT CRACKED IT DIDNT MAKE SENSE. HE SAID HE DIDNT SAY THAT. HE SAID THEY DROPPED THE ****** OFF THE ***** WERE ONLY HUMAN. HE WANTED ****** FOR THE STARTER. I SAID I NEED MY CAR.. THEN HE CALLED FOR ME TO PICK UP MY CAR I TOLD HIM I DIDNT HAVE THE MONEY YET. HE SAID HE WILL PAY FOR IT OUT OF HIS POCKET. HE RUSHED ME TO GET MY KEY. I TOOK MY CAR AND IT WAS EVEN WORSE THEN BEFORE. AFTER READING THE PAPERWORK IT MENTIONED MY CAR STARTER CAUGHT ON FIRE. WHEN I WENT BACK FOR THEM TO FIX MY CAR THE RIGHT WAY THEY SAID THEY FIXED WHAT THEY MESSED UP. THATS IT.. SO NOW IM OUT OF A CAR. IT COULD HAVE INTERNAL DAMAGES FROM DROPPING IT.

  Business Response

  Date: 08/12/2024

  Regarding complaint #******** of *************************. The vehicle originally came in for a overheating and leaking coolant concern. We performed diagnosis and found that the water pump, the thermostat housing and intake manifold were all leaking coolant. The vehicle wasn't road worthy due to the leaks and overheating. Per the customer approval we repaired the coolant leaks and also the over heat concern. After repairs were completed and the vehicle was able to be test driven it was found that the motor had drive concerns which are noted on the repair order ******. During repairs the motor slipped on a **** that was supporting it and caused a crack in the oil pan. Due to that being our fault we replaced the engine oil pan free of charge which the customer approved. The concern of a cam shaft actuator was noted in the repair order and the customer declined further repairs or diagnosis. 
  

  The vehicle came back with a complaint of running rough and lack of power concern. While diagnosis of the vehicle the starter caught fire, luckily not damaging anything but the starter. The failure of the starter was caused by coolant being in the starter from the previous coolant leaks. This made it not possible to perform a manual compression test diagnosis. We did perform further diagnosis through a cylinder leak down test and found that cylinder #2 has 65% leakage and #6 had 85% leakage. We were also able to see that the motor got as hot as 282deg at one point in the past, this was found by accessing the vehicle onboard computer using **** diagnostic software. Customer was informed of the findings on the vehicles engine and informed there would be no charge to her for the starter replacement and diagnosis. The starter was replaced with a factory starter from ****, the vehicle would now start and run in the same condition as it was brought into us. As far as the customers concern about the transmission not shifting properly, this is is due to the way that the engine is currently performing from having internal engine failures. We never told her there was an issue with the transmission, nor did we find any codes related to the transmission while at our repair facility. 

  Prior to the vehicle being brought in to our shop for a original concern of overheating and coolant leaking we have never worked on or seen this vehicle, we have no records of maintenance history for this vehicle and can not be held responsible for the failure of the customers engine. We fixed her original concern of coolant leaks and overheating. We also informed her on the original repair order that she had further engine issues that needed to be addressed and those repairs were declined by the customer the first time the vehicle was at our location for repairs. At this point we have performed close to 4 hours of free diagnosis, we also provided a $345 starter and free install in order to determine that her vehicle with ******* miles.

  *******************

  Service Director

  Folsom Lake Ford

  ************

   

  Customer Answer

  Date: 08/19/2024

  I am rejecting this response because: 

  I am disputing this because I originally brought my vehicle into Folsom Lake Ford on 6/19/2024 to fix an overheating problem which dont seem to have gotten fixed because it is still overheating during that time I received a call stating that the technician dropped a tool and it cracked my oil pan its on the receipt number ****** he said that they were going to fix it because they did it when I picked up my vehicle on six 6/26/24 ***** mentioned that there was grease on the camshaft so he replaced it for free which he mentioned to me when I picked up my vehicle. As soon as I got there to pick up my vehicle I had to wait because they were taking it for a test drive as soon as I got on the freeway I had no power the shifter wasnt set in right I was having trouble getting it to shift it kept revving up and would not go it took me over an hour to get to my house in ************ for a Folsom Lake Ford in Folsom California my car was worse than when I took it in my car shifted and it had a lot of power I called ***** and I told him I just made it home and he said did you have problems climbing up the hill. he said to bring it back and they will look at it again I would have my car park and It would say shift to park I was pretty upset after paying $3680.46 my car was in worse condition than when I brought it in this time **** gave me a rental car while they fix my car the following week ***** called me and said my six solenoid on the ****** was out and I needed a new one I argued with him that if Imy ****** was out my car wouldnt have been drivable then I mentioned how could a tool have cracked the oil pan I still couldnt understand that he said he didnt say that but its on the report thats when he said the ****** fell off of **** and he also stated well were only human then he said he will check back with his technician to make sure that he got the test accurate a couple days later ***** called back and said I needed a new starter that it was gonna cost me $345.45 then I said I thought I needed a new ****** and he said no ****** is good you need a new starter because of the overheating I said well I guess I have to take my car out of there I wasnt having any problems with the starter before I dropped it off he never mentioned any other stuff wrong with my car like he states he didnt even mention how my car starter caught on fire it wasnt until I I picked up my vehicle on seven 7/27/24. the only thing I need needed was a water pump. It wasnt until I went to pick up my vehicle that he mentioned that they were going to pay for it but they caught it on fire Everything that was noted on the last report he never told me anything about about it ***** was in a hurry for me to come pick up my car in for me to bring back their car so after picking up my car I went back to **** and asked them to test drive my car and they refused they said they fix what they messed up and thats it my car was not the way it was when I brought it in my car barely moves it was worse. after reading the notes Im not even sure if they fix the camshaft or if they put the original one back on and if they did its probably bent from them dropping it off to **** this is really messed up. they messed up my livelihood I used two months worth of my rent to pay for my car to get fixed for it to be worse that I left it its not right now Im getting evicted I cant work I just finished school and I cant even proceed further because Im without a car Ive been stressed out Im an emotional wreck I just dont think anyone should have to go through this especially when they are at fault they should be held accountable for what they did I paid over $14,000 for my car and its only been a year since Ive had it there was nothing wrong with my car until they touched it I hope you guys understand that what Im telling you is the truth and its not right what theyre doing and Im sure theres plenty other people that they have done this too and its not right they are messing with my livelihood.

  I just think that they should be held accountable for what they did thank you

  
  

  Business Response

  Date: 08/30/2024

  We stand with our first response and none of this statement is accurate again nor legible to understand from consumer.  We have no further response on this situation   

  Customer Answer

  Date: 09/05/2024

  I am rejecting this response because:
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had problems with my stereo since I purchased my F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tech. When I bring it in, they say they "can't find the problem" then conduct a master reset of the stereo and send me on my way. I've had it looked at several times for the same issue over that last few years. I'm now out of warranty and they won't even look at the SAME issue again unless I pay them. I now have to conduct a master reset on the stereo weekly... with little affect. I would not trust a dealership (that I purchased the truck brand new from) if they won't stand behind their work.

  Business Response

  Date: 08/29/2023

  I have pulled up all the history with ************ and his vehicle with Folsom Lake Ford.  He did purchase the vehicle with us 4 years ago on 8/29/19.   His vehicle has been to our shop 5 times since then.  All 5 times for regular maintenance   Not 1 time was their documented complaints of this issue with Folsom Lake Ford.   We have never attempted to fix or look at this issue as ************ never complained to us.  There was a 2-and-a-half-year gap where we did not see his vehicle and according to the Carfax the vehicle was brought to *********** during that window and maybe that is where the complaints were made.   So, this is an unfair complaint about Folsom Lake Ford since we never received a complaint to us.   Maybe ************ should go to *********** where he made these complaints, and they should take a look at for him.  I have no problem working with ************ on the cost to repair but unfortunately the vehicle is out of warranty for this issue and will be a customer pay item.    ************ did not purchase an extended warranty on this vehicle. Thanks for your time.   

  Customer Answer

  Date: 08/29/2023

  I am rejecting this response because: It is convenient that Folsom Lake Ford is now willing to explain their stance vs initially being rude and unwilling to engaging in civil discourse at the point of friction. There was no focus on finding a solution, listing to my concerns, or offering up an explanation of their perspective. I have only ever had my Truck serviced at a ************** Dealership. Folsom Lake ford has record of this. While it is true that my truck is now out of warranty, I brought in my Truck in on several other occasions to address it while it was under warranty. I've had this issues since I purchased the vehicle. 

  
  

  Business Response

  Date: 09/01/2023

  As I said in previous comments, this vehicle was never brought to Folsom Lake Ford for this concern.  We are unable to see what concerns were brought to other dealerships i.e. Future Ford.  So if these were concerns brought to their attention and they failed to fix issue I would bring it to them and have them fix it.  We have 5 service records of which none have the complaint therefore Folsom Lake Ford never knew about the problem.  Now that the warranty is passed, we have to charge to fix it, but I would recommend the vehicle be brought to the one who heard the complaints.  Each dealership stands on their own and doesn't know what happened. unless there is a warranty fix documented which there is no such action.   I would prefer this vehicle go elsewhere now since ************ thought it would be great to blow us up on all social media outlets even though procedurally we did no wrongdoing.  This will be my final comments on this situation.    

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response
  

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orderd Date 8/11/2022 I ordered a **** Lightning online throught the **** website. I paid a totaled of $600.00 deposit. Now the truck finally arrived and dealer decided not to sell it to me so they can sell to other customers for more money. This practice is uncalled for. I recently work for this company and also ordered a mach e which I purchsased. Due to several abuse and hostile work relate issues I had to face. I resigned from my job here and was hired at a more reputable dealership. On top of that, my order was delayed and I could not wait till the truck's arrival to start the new job.Being a ****'s president awarded dealership, I'd never expect Folsom Lake Ford would employ this kind of tactic toward a paying customer, let alone an outstanding previous employee who always get 5 stars from customers. All I want is the ability to take delivery of the truck I ordered since I place my own money for the deposit and the fund were held by **** the entire time till the truck arrived this week.Sincerely,*******

  Business Response

  Date: 01/27/2023

  We decided not to sell this truck to Tri, due to the fact he lied to us when he left our dealership and said he was leaving the country, only to find out he is working for our closest competitor.   I have a policy of not selling cars to people who work for this other dealership.  Therefore I decided not to sell this truck to him.   Tri deposit was returned, and we sold vehicle to someone else.  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 21, 2022 I brought my **** F-250 in for recall 2OE07 (Control Module Reprogramming). As part of the drop, 2 separate **** technicions got into my truck and turned the key on.. one to take the milage reading.. the other to drive the truck into the shop area. As was the case for the two years prior of my ownership, there was no issue upon turning the key on. After the reprogramming was complete, I got into my truck and there was a noticeably loud clicking noise coming from under the dash. I immediately made the service technician aware and duplicated the defect. He also indicated that immediately after reprogramming, the service tech that performed the work noted the noise. Then, a service manager was summoned, again.. the noise was duplicated with him present. We made an appointment for the following week, Nov 30 2022. I received a call from the service manager indicating the failure is a module behind the dash and he did not believe it was related to the recall "we didn't work on that part". I pointed out my clock had been reset as a result of the recall work, so clearly that recall of 'Reprograming the Control Module" had affected other electronically controlled items in the truck. He refused to make the repair, citing cost. I have since consulted with a certified **** mechanic that stated, "of course a main control module can affect other electronic parts in any vehicle". The manager indicated the module affected controls airflow, it should be noted that since the recall repair, my heater has stopped working.. in addition to the aforementioned clock change.. this, to me, indicates the recall repair is responsible for the clock reset and the failure of my heating system to work as demostrated by the immediate notification of failure by the "loud, very audible clicking noise" we all noted just after the recall work was completed. I am extremely dissatisfied with the failur of **** to stand behind their work. Attached is the check in noting recall 20E07.

  Business Response

  Date: 12/09/2022

  ***************** brought his 2017 **** F250 into Folsom Lake Ford to have a Factory Emissions Recall performed. Recall 20E07 (PCM) Powertrain Control Module reprogramming. This recall reprograms the vehicle PCM to meet emissions certification requirements.
  After the customer received his vehicle back from having the recall work performed the customer stated he heard a "clicking noise" from the dash when the vehicle was started and running.
  Folsom Lake Ford offered to have the customer return to have the noise diagnosed at no charge to the customer.
  On 11/30/22 ***************** returned to have the noise diagnosed. Upon inspection found the vehicles Heater-A/C system was causing the noise. A divider/door that is operated by a actuator in the dash that controls air flow was binding and sticking causing this noise. The Recall 20E07 does not affect the Heating - A/C system controls and would not cause a physical mechanical part to start a "clicking noise". 
  The customer was informed of the repair needed to remedy this noise and was given a quote of the charges for parts and labor. Customer declined repairs.  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my Bronco Order and receive my fully refundable $500 deposit back. I have been in contact with the dealer but now they are no longer responding. I need to receive confirmation that my order has been cancelled and refunded the $500. I have been waiting far too long and I am done.

  Business Response

  Date: 08/15/2022

  I just looked into this and it has been refunded and resolved