ComplaintsforFPI Management

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing a complaint because I was mislead and gouged for $4763.00.I have been living a nightmare.My car had been broken into 3 times. The 3rd time was the last straw. They took my car registration and I was terrified. I had not slept in a year because of fear of breakins.After the 1st break in, I had resigned to the fact that I had to live out my lease. Once that was up according to my lease, the terms would then be month to month. I was also verbally told by the office staff that this was the case.In addition to the car breakins (3 times for me and 1 time for a fried who was visiting) there was the issue of marijuana smoke. My entire apartment was constantly hotboxed and reeked of marijuana every time I came home. A new tenant also moved in next to me and had a subwoofer that he played until 3am almost every night. He kept assuring me that he would get it taken care of . He never did.I am a federal employee and do not engage in any sort of drugs. None. No drinking. No drugs.I have emailed the management company for over a year about this. I have talked to the office management. I was told that they could do nothing about it.My lease explicitly states that I would be living in a smoke free environment. This was never the case. I would be able to enjoy my apartment. This was never the case.My complaints did nothing. In fact, It got worse. The neighbor in unit 705 smoked daily. On his patio and in his apartment. I know because I had to get up and close my patio door every evening to stop the smell from coming in. That did not work because my apartment still reeked of marijuana. I took to camping on weekdays and weekends just to get away from it.Once my lease was up, According to what was in my initial lease and what I was told by the office staff, the terms would be month to month.I had been looking to buy a house for about a year and was still looking. . After the 3rd breakin to my vehicle, I had had enough.

  Business response

  08/06/2024

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the incidents and want to address the situation clearly.
  
  You reported two separate incidents of car break-ins. However, we did not receive a police report or observe any evidence, such as broken glass, within the community. Our Security Patrol did not report any incidents or receive any calls as well. We understand the importance of safety and take these concerns seriously.
  
  Regarding your lease, which was scheduled to expire on 8/31, we note that you moved out on 6/20. ******** communicated with you several times about the lease break options, including the associated fee. We understand that you did not wish to pay this fee, but it is part of our lease agreement terms.
  
  We have a new resident scheduled to move in this month, and we will finalize the disposition of your account accordingly. Please feel free to reach out to our ************** if you have any further questions or need additional clarification.
  
  Thank you for your understanding.
  
  

  Customer response

  08/06/2024

  I am rejecting this response because:

   

  Once again,

  They are calling me a liar. I am not. They never asked for police reports. Their response, in black and white, set the tone for living there. The smoking was not addressed at all.  

  My original complaints stands as a testament to their nefarious and predatory practices. My character, my word mean are not to be slandered by these villains. 

  Business response

  08/09/2024

  Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to address them appropriately.
  
  Firstly, I would like to advise you that we are a smoke-free community. Any complaints about smoking have been dealt with in the appropriate manner. The previous manager, ******, spoke with the tenants involved and communicated that they must smoke off the property. I have personally witnessed them complying with this directive by smoking in their car across the street from the property. Additionally, during an inspection of the unit, we found the smoke detectors functioning properly and detected no odor of smoke.

  Regarding the lease agreement, please find attached the relevant sections of the lease that address our policies on liability for theft (pt.3, pt.6) and smoking (pt.5). These sections release us from liability in these matters. Also attached are sections of the current lease (pt.2, pt.4), confirming that the lease term extends beyond the date mentioned.

  The conversations regarding the lease buyout fee while not conducted via email, it is important to note that residents are bound by a legally binding contract, which you entered into and signed. All residents are expected to honor their lease agreements, and non-compliance with these terms is not acceptable.
  
  We hope this clarifies the situation. If you have any further questions or need additional information, please feel free to contact us.

  Customer response

  08/12/2024

  I am rejecting this response because:

   

  The complaint for over a year was not addressed.

   

  The email from the property stated to me was  that any communication from the former manager were to be disregarded when it came to the lease being month to month.

   

  Youre now saying I should regard it because it's convenient for you to do so. 

  My stance is not changing.

   

  I would never renew a lease to a place that I did not want to be at given the circumstances.

   

  I was.told after the first year, that the renewal would be on a month to month basis.

   

  Just because the smoke detectors work doesn't mean that there was no smoking of marijuana inside the unit and out on the patio of that unit. How else would my entire apartment smell like marijuana, as I stated for over a year, on a daily basis. 

  
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My landlord did not return my security deposit. I moved out on 07/31/2023. I didn't hear anything from them for over 90 days to even acknowledge my existence. Even then at that time although I had put in a 30 day notice in writing in person I have a signed copy of it dated.for 7/01/2023, they continued to charge me rent. Knowing I was not in the unit any longer. I'm entitled to full amount after 21 days. I received the itemized list Dec 7th, 2023 after having to play cat and mouse with their portfolio manager who had a horrible call back rate. He specifically messaged me a email and said I'd get my full refund of entire deposit. Up until now had no clue where or why my money was being held. I finally get a check and it's for $63.00 They charged me for July rent when I already paid it and I sent them receipts signed by their employees. They garnished my deposit for rent that was infact paid in full. I want my ******* back and I won't give up until it's returned to me.

  Business response

  08/06/2024

  Thank you for bringing the issue of your full deposit refund payment to our attention. We understand how frustrating this must have been for you and sincerely apologize for any inconvenience caused. 
  We take full responsibility for the situation and are committed to resolving it as quickly as possible. There have been changes made to staffing at the ************ site which caused delays in getting your request processed. 
  To address your concern, we will provide your full refund of $1,095.00 with 14 business days of receipt of this email to the address provided *********************************************. We hope this resolution meets your expectations. If there's anything else we can do to assist you , please let us know. 
  Once again, we apologize for the inconvenience. We value your feedback and are continuously striving to improve our services. Please feel free to contact us if you have any further concerns or questions. 

  Customer response

  08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If they do not do as they said I will reopen my case and let bbb know. Thanks again for your assistance to the BBB
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter and I have been renting from ***************** Apartments since May 13th 2022. We had experienced everything from a mice infestation(caught 18 mice), mice urine in the kitchen, a mouse was found in our bed on June 3rd 2022 @2:33am, then we discovered mold around our window ***** and the master bedroom flooded 3x. I alerted the manager & brought in the health department to the unit, and her boss intimidatingly got into my face and yelled at me for asserting how the assistant landlord marked my work orders as "completed " when nothing was done to remedy the issue. I had to have dehumidifiers in our bedroom and was uprooted to sleep in the living room on an air mattress. Then our mattress was brought into the living room to sleep. We were transferred into an additional unit on December 12th 2023, and that unit was flood 4x. I have brought in the health department to inspect the unit after experiencing the landlord not following through on remedying the mold and flooding issues in this current unit. They issued the apartment a violation. Nothing has been done for 6 months in the unit we were transferred to remedy the mold and flooding issues. The landlord has been completely silent.

  Business response

  08/07/2024

  Thank you for bringing this matter to our attention. We acknowledge receipt of your notice and want to assure you that we are taking appropriate steps to remedy the situation as quickly as possible.
  
  Anywhere Restoration will be at the property on Friday, August 9, 2024, between 9:00 am and 10:00 am to take measurements and provide us with a proposal for remediation. Please be aware that there may be additional remediation companies visiting your unit to offer further input. We will coordinate the times and dates of these visits with you to ensure minimal disruption.
  
  We appreciate your patience and cooperation as we work to resolve this issue.
  
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi! I have moved to a different apartment building in the same complex in March. Upon moving, to the new building, I notified the management office that I am no longer receiving the Resident Emails from management that provides notifications of updates, closures, inspections, etc. I have gone into the office May twice and June twice, and so far once in July to ask when they will update my name to the email list. They said I am not in their system and that they will put in a ticket to IT, since its a tech issue. Its been almost 5 months now that I moved in, and I still have had no resolve. I call the office often as well to see of any updates I need to know of, they don't answer or call me back after leaving voicemails. I don't understand how they can consistently ignore me, and not notify of me any inspections or changes in my complex unless the mandatory notice of a paper on my door. P

  Business response

  07/30/2024

  Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced regarding email communications.
  
  We have been actively working to add you to our email list and have been coordinating with our service provider, KNOCK, to resolve the issue. We have verified that all the information we have for you is accurate. However, for some reason, your details do not appear in our Onsite database. Our site team has followed up with KNOCK and opened another ticket to ensure this matter is taken care of promptly.
  
  Please know that we are committed to resolving this issue. We appreciate your patience as we work to ensure you receive all necessary communications moving forward. If you have any additional information that could assist us in resolving this issue, please feel free to share it with us.

  Thank you for your understanding.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am filing a claim because I havent been able to receive my security deposit from this company. I moved on April 26, 2024. I spoke with ********************************* and ********************************** they both kept telling me the check would be in the mail and to call back if I havent received anything. After calling back like they advised numerous of times and going to the office to speak with them they finally told me they were having issue with the accountant due to them under a new company which is FPi management. The check never came so I called one more time on June 27, 2024 and ******** told me it really will be sent out this time they shouldnt be having anymore issues. I neve received anything so I went over the ladies and emailed the manager of ***************************** on July 10, 2024 he advised to give him time to figure the issue ect. I emailed him for an update on July 23, 2024 and havent heard anything from him either.

  Business response

  08/02/2024

  Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the delay in your deposit refund. Unfortunately, there was a lapse in processing due to a manager transition.
  
  ******* is currently coordinating with Accounts Receivable to issue a full refund. We will overnight the check as soon as it is completed. You can expect to receive your deposit refund check no later than Wednesday, August 7, 2024. We will also provide the tracking number once it is available.
  
  We appreciate your patience and understanding as we resolve this matter.

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I currently live at the ********************** in ******, which is owned by FPI Management. I went in today to confirm the end date of my lease for Sept. 2024, but was told that my lease doesn't end until Oct. 31, 2024. When signing the lease, I remember confirming that my end date would be in September as stated on the original contract, but the contract I signed had been changed. As I planned on moving to a new condo in September, I would have gone to a month-to-month lease. I have already signed the contract to move into this new place in September based on my prior understanding of the lease agreement.I am not looking for any special accommodations other than for the company to honor the original lease agreement to end my contract in September. I had attempted to get the corporate number to email myself or have a legal representative email for me, but the ********************************** refused to provide it to me.That said, I would be more than willing to end the lease on August 1 as I feel like *********** has not followed through on their end of the contract. Despite reporting my refrigerator broken and infested with roaches, they have done nothing about it. I reported roaches on multiple occasions (I kill a dozen or so per day) and they refuse to do anything holistic about fixing this. My kitchen sink has a leak, which is probably leading to mold, which I am allergic to, and I reported this, but it has not been fixed. My A/C filter has not been changed in over a year. In addition, although this is not Vista Point's fault other than failing to inform me about the business, the fumes from the auto repair shop next door get me sick and the shop seems to operate 24 hours, so I'm up all hours of the night. On multiple occasions, I've thought of reporting these apartments to the county health department because of the ***** issue, but I just haven't had the time to document the issues. I have a 7-year-old son and I can't imagine keeping him here until Oct. 31, 2024.

  Business response

  07/15/2024

  Thank you for bringing your concerns to our attention. We understand the importance of ensuring that all maintenance issues are addressed promptly and efficiently for the comfort and satisfaction of our residents.
  
  Upon review of your account, it was noted that you submitted work orders last week for various issues in your unit. We are pleased to inform you that the refrigerator repair and air filter replacement have already been completed. The repair for the loose step is scheduled for tomorrow morning, and pest control services are arranged for this coming Thursday. Our on-site manager has sent you a confirmation email regarding these schedules.
  
  Regarding your lease, as explained during your recent visit, it is active until October 31, 2024. If you choose to terminate the lease early, a lease buyout fee is applicable as per the agreement signed at the onset of your tenancy. We strive to maintain transparency and fairness in our lease policies to ensure all residents receive equal treatment.
  
  We value you as a resident and are committed to resolving any issues promptly. If you have further concerns or if there is anything else we can assist you with, please do not hesitate to reach out directly or contact our Leasing Office.
  
  Thank you for your cooperation and understanding.

  Customer response

  07/18/2024

  I am rejecting this response because:

  after reviewing the contract, I noticed the attached section of the contract, which states that the resident was able to view the apartment to ensure no infestation of roaches.  I was not capable of viewing the apartment at the original time of signing the lease despite requesting to do so. I was told that either I sign the lease or risk losing it. As I was in desperate need at the time, I signed it  After receiving the keys weeks later, I began moving in and saw roaches scurrying in and out of the cabinets and then I moved the fridge and saw dozens.  I killed them all with spray, hoping this would fix the issue. Unfortunately, it didnt. Shortly after moving in, tenants received a letter posted to our doors saying to not put in service requests for roaches but to ask verbally. This now makes sense as it prevents a paper trail of the infestation.  I continue to request termination of the contract as the *********************** have violated section 23.2  of the signed agreement.   

  
  

  Business response

  07/23/2024

  Thank you for bringing this complaint to our attention. We appreciate the opportunity to address the concerns raised. 
  
  The resident requested to be released from his lease early. We informed him that early termination is not possible without paying the lease termination fee, as stipulated in the signed lease agreement. His verbal understanding of the lease terms does not suffice to alter the contractual obligations, which he clearly understood and agreed to upon signing.
  
  Regarding the work orders, all reported issues were promptly addressed and resolved. The refrigerator has been repaired, the step has been fixed, and pest control services have been performed. Attached is the inspection report from the pest control service, which indicates that the unit was treated and notes that the sanitation conditions were fair, suggesting that the resident may be partially responsible for any pest issues.
  
  We believe the complaint was lodged because the resident did not receive the desired outcome regarding the lease termination. We are within our rights to enforce the lease terms and charge for pest control services as necessary.
  
  We strive to ensure all residents receive fair and consistent treatment and uphold the terms of our lease agreements. Please let us know if further information or documentation is required.
  
  Thank you for your understanding.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was a tenant of one of FPI Management properties - ******** in ********, **. I moved out on 6/7/2024 following proper moving out procedures. As of today, I still havent received the refund of my security deposit and it has passed the 21-day CA security deposit registrations. Apartment leasing office said theres a delay last week, So far I wasnt able to speak with the regional manager whos in charge of this property, call went directly to voicemail. I just wanted to get my security deposit back as we are passing the one month **** since I moved out.

  Business response

  07/17/2024

  Thank you for bringing this matter to our attention. Upon review of the account, it appears that a forwarding address was not provided on the move-out paperwork. Consequently, the final account statement and refund were sent to the last known address, which was the apartment here at *********
  
  We understand the importance of ensuring that our residents receive any refunds due. When the first attempt to contact the resident by phone didn't work, we went ahead based on the available information. 
  
  Fortunately, we anticipate resolving this issue promptly as the resident visited the office yesterday to pick up a package. During this visit, we collected an updated address and immediately initiated the process to void the previous check and reissue a new one to the correct address. We have also removed the cleaning fee so the resident can expect a $929.57 refund in the mail.
  
  We apologize for any inconvenience this may have caused and are committed to rectifying this situation swiftly. 
  
  Thank you for your patience and understanding.
  

  Customer response

  07/23/2024

  I am rejecting this response because:

  I do appreciate the business response and the staff at the leasing office have been very supportive. But I did provide my new forwarding address in multiple occasions since I moved out. Since I still havent received a check as of today, Id like to keep this case open until the check is received.

  
  

  Business response

  07/24/2024

  We understand. We confirmed with our ********************* that the check has been cut and maile dso you should have it any day. Please accept this response when it is recieved. Thank you!

  Customer response

  07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is an apartment complex and the manager who is paid to upkeep it has been neglecting the property and the tenants that pay to live here. Appliances dont work and it takes over a year to get work orders completed. She has been renting units out without locks on windows and refusing to hire licensed and qualified contractors to fix jobs that cannot be done without a license. This app will not allow me to upload the pictures and videos but I have multiple that show the conditions the apartment has been in as well as the condition it was in after she had someone fix the issues who was not qualified to do so.

  Business response

  07/15/2024

  Hello ******,

  Thank you for your feedback. All repairs have been completed inside your unit with the exception of the new stove burners. Although the stove burners are working as designed by the manufacturer to prevent overheating, you have requested new burners. We have attempted to visit your unit on three occasions to replace the burners, however you have denied our Maintenance Technician entry to make the repair. 
  A licenced General Contractor is not required to be used unless a structural change will be made to the building. Therefore items you have submitted work orders for are not required to be completed by a licenced contractor, they can be completed by our in-house Maintenance Technician.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Living in a senior apt community. FPI management took over recently. Many amenities are advertised in ************* brochure that are included in rent. I am including pictures as possible. Most of the residents are old and some handicapped. Living on Social Security only. Some receive Hud vouchers. We have addressed concerns with rental office but are told they have not gotten approved yet. Elevators broken.Leaking ceilings Security gates broken ***** invested Pool unsafe, due to filthy water, *********************** Closing beauty salon, which they advertised. We pay for these amenities, they advertise ************* as a clean safe place for seniors. BUT THAT IS FAR FROM THE ****** IT USED TO BE BUT NOT ANYMORE SINCE FPI TOOK OVER. WE JUST WANT TO FEEL SAFE ,LIVE IN A CLEAN PLACE. USE THE AMENITIES WE PAY FOR. I HOPE YOU DON'T USE MY NAME FEAR RETALIATION I CAN'T AFFORD TO MOVE. THE RESIDENTS JUST WANT HELP WITH THESE ISSUES. I MIGHT MENTION THE FLORIDA FIRE DEPARTMENT HAVE BEEN HERE DAILY FOR SEVERAL WEEKS DUE TO VIOLATIONS FOUND SO MANY THEY HAVE TO COME TO PROPERTY TO MAKE SURE THEY ARE CORRECTED. I SINCERELY APPRECIATE ANY HELP IN THIS SITUATION. Hope you received my pictures.

  Business response

  07/11/2024

  Thank you for bringing your concerns to our attention. We understand the importance of maintaining our facilities to ensure the comfort and satisfaction of all our residents. Here are updates regarding the issues you've mentioned:
  **** Leak: Our maintenance team is actively working on the **** leak on the 4th floor and anticipates having this resolved by Friday.

  
  Pest Control: We are currently evaluating options for a new pest control company to ensure consistent and effective service. In the meantime, we continue to have weekly treatments.
  Pool Service: We have arranged payment for our pool vendor and expect service to resume normally by next week.
  Elevator Repair: The elevator issue was addressed and resolved on Monday. We strive to expedite repairs, but sometimes must wait for vendor availability.
  Beauty Salon: The beauty salon is not a marketed amenity and will be closing. We apologize for any inconvenience this may cause.

  
  Please note that the fees for these amenities are not included in the rent, which covers your residence costs only. We value your residency and aim to address these matters promptly. If you have further concerns or need assistance, please reach out to our leasing office.
  
  Thank you for your patience and understanding.

  Customer response

  07/16/2024

  I am rejecting this response because: see attached. As of 7/16/2024 ONLY PROBLEM ADDRESSED IS THE ELEVATOR HAS BEEN REPAIRED.  LEAK ON 3RD FLOOR NOT 4TH. HAVE NOT SEEN PEST CONTROL, I HAVE BOMBED MY APT 2 TIMES. STILL ***** PROBLEM!!! MANY RESIDENTS SAY THEY ARE INFESTED TOO. STILL THE **** HAS NOT BEEN TOUCHED. YES, IF AN APARTMENT COMMUNITY ADVERTISES AMENITIES FOR YOU THEN THAT COST IS PART OF YOUR RENT. BECAUSE OWNERS USE THESE TO SELL THE VACANCIES.  STILL REALLY WOULD LIKE TO SEE ************* MANAGED LIKE IT USED TO BE, PEOPLE ARE MOVING OUT BECAUSE OF THE ISSUES IN THIS REPORT. HOPE MANAGEMENT TAKES CARE OF PROPERTY MANY ENJOY LIVING HERE. JUST WISH IT WAS IN BETTER SHAPE, FALLING APART.

  SINCERELY 

  MADISON MANOR RESIDENTS 

   

  
  

  Business response

  07/25/2024

  Thank you for bringing your concerns to our attention. We understand the importance of addressing these issues promptly and effectively.
  
  Pool Repair: We apologize for the inconvenience caused by the unexpected repair to the pool on 7/24/2024. The necessary repairs have been completed, and we are currently balancing the chemicals. Our vendor anticipates that the pool will be open by Monday. We appreciate your patience during this time.
  
  Pest Control: Pest control services are scheduled for every Monday. Residents need to call the office to be added to the list for spraying. I have already scheduled unit 340 and both neighboring units for a clean-out on Monday. If you need additional assistance or have other units that require attention, please let us know.
  
  Leak Issue: The leak is being actively addressed. A plumber visited the property on Monday, and we are currently awaiting the bid for the necessary repairs. We will keep you updated on the progress and ensure the issue is resolved as quickly as possible.
  
  Amenities: We would like to clarify that amenities are not paid for with rent. We strive to maintain all amenities in good condition and promptly address any issues that arise.
  
  We appreciate your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  FPI Management @ *****@9209 Kenwood put a lock on the garage I rent, without notice. I complained and spoke to several people and nothing has been resolved. Shortly after I escalated the issue past the community level, they began a series of unwarranted and illegal attempts to have me agree to move out in 7-10 days. They have refused my rent payment, will not discuss opening the garage and are taking extreme measures to now evict me. I have contacted their corporate office several times and no one has returned my email or made attempt to contact me.

  Business response

  07/17/2024

  On behalf of FPI Management, the management company for the 9209 Kenwood apartment
  community (the Property), we appreciate the opportunity to respond to the Complaint by
  Sunshine *****.
  Based on the Complaint, it appears that ************** is principally concerned with certain issues
  related to a for-rent garage space onsite and separate, ongoing eviction action involving her
  unit. Please know that FPI takes concerns such as these very seriously and ensuring that
  residents are satisfied with their Property experience is always our highest priority.
  With regard to claims about the garage, these spaces are available for residents to rent for $150
  per month and require residents to sign a rental agreement from the management office in order
  to use them. January of last year, the garage space near Ms. ****** apartment became
  vacant after the last resident moved out and the garage door was errantly left open. **************
  began occupying and using the space without management authorization and without signing
  the legally required paperwork. When FPI notified ************** that she was not authorized to
  use this space, she sent $300 in money orders to the management office. However, because
  the required legal agreements were not in place and ************** did not have authorization to
  use the garage space, FPI returned the $300 in money orders via US First Class Certified Mail.
  Management also contacted ************** via video conference call to explain why the money
  order was returned and to explain the proper steps needed to completed a rental agreement for
  the space. ************** never filled out or completed the aforementioned required paperwork.
  However, any implication that ongoing eviction proceedings involving ************** were initiated
  in relation to the garage issue are categorically untrue. The Property initiated such action
  following a serious and material behavioral violation of the terms of Ms. ****** lease
  agreement. While FPI is unable to share further detail out of respect for her privacy, please be
  assured that legal action is always a last resort and was only pursued due to the seriousness of
  the violation. Such action was also conducted in accordance with all applicable laws and FPIs
  standard policies.
  Given the factual inaccuracies throughout the Complaint, we respectfully ask that the BBB close
  this matter.

  Customer response

  07/18/2024

  I am rejecting this response because:

  1. They did not ask me to sign papaerwork for the garage. 

  2. They accepted payments for it from February until September 2023. 

  3. They returned the two money orders from march 2023 and February 2023 (as seen in the attachments on july 2, 2024) but have not returned the remaining payments made by money order from april through September. 

  3. Attached is a notice regarding the garage in question as well as the one that was already on my lease. Notice that on page 2, it refers to "garage #** AND garage #9" as being leased. 

  4. I attached a screenshot of the email invite to the phone call they mention in the response. Please note that it is in reference to "followup on incident", not regarding the garage. In fact, when we spoke to them, ***************** outright refused to address the garage lockout and would not let the manager, *******, answer a question about the garage directed specifically to her.  

  I have further evidence and concerns about this matter and especially the threat of eviction they are making. They have lied in both notices regarding "the incident" that happened after we reported the illegal lockout. 

   

   

  
  

  Business response

  07/23/2024

  Thank you for bringing this matter to our attention. We understand your concerns and would like to clarify the situation regarding the garage rental.
  
  You were informed of the necessary steps to rent the garage, including signing the paperwork and making the payments. Unfortunately, the setup was not completed, and proper follow-up on the paperwork and payments did not occur. We received two money orders totaling $300, dated January 2023 and March 2023, which were returned to you and never deposited. No other payments were received from you.
  
  The legal notice sent to you did not claim that garage #9 was leased to you, nor was it ever charged on your resident ledger. While you had taken possession of the garage and placed your belongings there, it was never authorized or paid for. Complaints about someone living in the garage led to the notice being sent to you.
  
  The garage issue is separate from the incident that led to the eviction. The call regarding the incident reiterated that the garage was never authorized or paid for, and this matter is distinct from the eviction process.
  
  If you have any further questions or concerns, please reach out to our *************** We are here to assist you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩