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Business Profile

Utility Billing

City of Fontana Sewer Billing Division

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a bill that was sent out on 12/7/2023 from the City Of Fontana (sewer billing division) in the amount of $862.74. The service period in which the bill is recorded is from 11/1/23 to 12/31/23. We closed escrot on this property in July of 2021. This particular residence was a new build so therefore it was new to the city coordinates, with that being said we were never informed by the builders nor the city to set up a sewage service account. The builder had to pull city permits so It makes zero since to me as how the city was unaware of this address as well as the need to setup a sewage account. Therefore how were we to know to do such a thing. Now, being contacted nearly three years later with a demand to pay such a large lump sum is extremely absurd. After speaking with an employee, I was informed the only reason this issue had been brought to light was after a customer within this service area called to setup service. Thereafter an audit was conducted. Per the employee she was informed by the higher-*** no bill adjustments would be permitted. If it hadn't been for whomever contacted the department to set up services we would not have recieved this bill. How is this any fault of ours? Moving forward I have no problem in paying for services, however, I don't believe I should have to pay back pay.Sincerely,*****************************

City of Fontana Sewer Billing Division is NOT a BBB Accredited Business.

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