Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Visa Inc.

  900 Metro Center Blvd Foster City, CA 94404-2172

  
• 

  Visa U.S.A., Inc.

  201 S Tryon St Ste 1100 Charlotte, NC 28202

• 

  Visa Cardmember Services

  PO Box 30495 Tampa, FL 33630

• 

  Visa

  1550 N Brown Rd Ste 150 Lawrenceville, GA 30043

• 

  Visa Inc.

  6801 35th Ave Nw Seattle, WA 98117-6108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $50 Visa Vanilla gift card as a gift. I activated it and made one $6 purchase. After that I noticed that another company accidentally charged my card $10. I opened a dispute however, after I submitted the dispute I seen that I wouldnt be able to use the card until after the investigation which would take at least 60 days. I contacted Visa customer service and told them to cancel the dispute. The *** confirmed the dispute cancellation and said I would be able to just use the remainder of my card. When I went to use the card again it wouldnt go through. I then received an email saying that the dispute was ruled in my favor (even after it was cancelled) and that they would send a new card with the balance for me to use to my address. The only problem is that I never gave them my address. I only put the city I lived in on the complaint. I called Visa again and they said that I would have to wait ***************************************************************************************************************************** December of 2024 and I never received my card. It seems like someone decided to reopen the dispute even after it was cancelled and send the card who knows where (maybe to themselves or a friend) but never sent it to me. It seems that maybe there a scam going on because there was no address on file so why would you send it out and why reopen a closed dispute just so you can have a reason to cancel my card an reissue a new one to someone else? I want a Visa Gift card with the $40 Balance. I sent an email to *********************** on December 14th ****************************************************************************** heard from anyone. This was the number of my complaint ********

  

  Business Response

  Date: 04/29/2025

  Dear Sir/Madam ************** see our response to ******* Banjo's complaint.
  
  

  Thank you,
  *** *** *.
  Visa Executive Inquiries

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the visa vanilla gift card today, loaded ***** on it and has been rejected 5 times on ******. Called customer service and was told cant use online. WHAT?? On what planet. Right on there home **** says shop anywhere online. Spent an hour on phone with customer service from a foreign country I think. They said could not use the card online and they were sorry. Thats it. Wouldnt transfer me to a supervisor just hung up on me. This is foul!!

  

  Business Response

  Date: 04/23/2025

  Dear Sir/Madam ************** see our response to **** *********** complaint.
  
  Thank you,

  *** *** *.
  Visa Executive Inquiries

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting what seems to be a consistent issue with Visa gift cards. Simply put, they do not work. This problem occurred a total of five times with 3 occurrences in the past year. My kids have received the cards from relatives and I have received a few from work. Each time, there was a problem getting the cards to work. Sometimes the problem resolved on its own within a few days and other times we had to call the customer service number for help and they confirmed the cards were not functional and sent new cards. Additionally, more often than not, they don't work in online stores. These cards are more of a curse than a gift--lol

  

  Business Response

  Date: 04/17/2025

  Dear Sir/Madam ************** see our response to ****** *********** complaint.
  
  

  Thank you,
  

  *** *** *.
  Visa Executive Inquiries

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/15/2025 I was issued a card by an organization I work with for emergency aid. On 04/16/2025, the card was placed on hold because of suspected fraud. I immediately checked the transactions and could see that there was nothing fraudulent that had occurred, so I called the company. After many frustrating attempts to get through their system, they explained that the card's activity had been flagged by their fraud department and after 7-10 business days when one pending charge was settled, they would issue me a check for the remaining balance. I explained that none of the charges were fraudulent, and that I had authorized all of them and they told me there was nothing they could do. I don't even think that they have my actual address on file, and it is unclear to whom or when any actual funds will be issued. I asked for a replacement card in the amount that remains undisputed and they told me they could not do it because of "policy." I asked to be escalated further and when I finally got hold of a manager, the manager claimed not to be able to hear me and then hung up even though I could hear her perfectly and there was no issue with my microphone. This company is a scam and is clearly trying to bungle people out of their money with Kafkaesque policies and abusive fraud detection policies.

  

  Business Response

  Date: 04/16/2025

   

  Dear ********* - 

  
  Please see our response to ******* ******* complaint. 
  
  Thank you,

  *** *.
  Visa Executive Inquiries

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a VISA card through *******. Currently ******* is going through a case of customers money being taken off their card without their knowledge or consent. I have several recorded calls that I can provide to Visa, where ******* has told me that the issue is with Visa. ******* told me on a recorded line that this has been happening to a lot of customers. Yet, when I talked to another agent at ******* they told me that my case was the first they heard about it. I don't know what's going on, ******* told me so many stories and I don't know what to believe. ******* told me on numerous calls that the issue is with Visa, then they said it's a POS issue, then they said it's a forced transaction, then they said it's double billing. Every time I contact ******* they give me a different story.I'm filing this complaint with Visa because ******* has told me on call that the issue is with Visa. I want my money back on my card.I'm not sure if the bank got hacked and don't want to admit it, because they told me my money would be back on my card in 24 hours. Then after 24 hours passed it wasn't back on my card. ******* then said and their exact words, "it's been a all hands on deck". Something strange is going on and I feel like it's being covered up. They even forced me to do a dispute for the money back. On every call, because I recorded them they kept pushing me to do a dispute and I believe they are pushing the dispute as a way to buy themselves time. A dispute can take up to 90 days. They are pushing people to dispute the money because they already knew that the money wasn't going to be back in accounts within 24 hours. I want to know what's going on. I'm missing $39.95, and the merchant stated that she don't understand why that extra charge came out of my account and that it's nowhere in her system. I don't know if this is a matter of hacking or just flat out corruption. I truly believe that this was a act of malicious intent upon me. Someone did this!

  

  Business Response

  Date: 04/16/2025

  Dear Sir/Madam ********************************************************************************************************* re-direct this complaint to U.S. Bank
  
  Thank you,
  **** *.
  Visa Executive Inquiries

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I accept the response by Visa only because after filing my BBB complaints ******* move forward in returning my money that was taken without my consent. Visa response was completely useless and as you can see they didn't even bother looking into my concerns regarding my Visa card, even though ******* stated the issue was with Visa. **************** in the ************* needs to be retaught. Blowing off the concerns of others is never okay.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I was given a gift card as a gift loaded with $25 on it. The gifter paid for it and now they say there is an "issue" with it and won't help me. The problem is I was given this a while ago so obviously no receipt and they say the card isn't empty just an activation issue. So why are you stealing my friend's money? It's only $25. Telling everyone to never purchasr a visa gift card.

  

  Business Response

  Date: 04/15/2025

  Dear *********************** send directly to ***************************** in *************

  Best regards, 
  
  *** *. 
  Visa Executive Inquiries

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with my auto pay for my cell phone not working since the beginning of 2024. My provider is Metro by ******** and I thought this issue was corrected the first time I reported them to you; BBB. However, after speaking with ********* investigative team, they advised me that it was my bank that was causing the issue. My bank is *************** whom I have been with since I was 16; I'm 35 now; advised me that it was VISA that was causing the issue. I contacted VISA and they advised me that my bank has an internal VISA office, so I called my bank again; mind you this was last month, March. My bank; **************; had advised me they contacted their VISA department and the issue was resolved. However, Today April 11, 2025, I checked my Metro by T-Mobile account via the app. It said I owed $5, so I thought I had some sort of credit; I was mistaken. After checking my bank account it shows that $50 is pending and $5 is pending, my auto pay should only cost me $50 no more no less. Nevertheless I have been wronged my all three companies for almost a year and a half now and I'm starting to lose my sanity. All I want is for my Auto pay to work, and I'm so tired of having to call all three companies every month to fix this issue and never having the issue actually resolved. At this point I am unsure who is at fault because Metro by T-Mobile, *************** and VISA are all pointing fingers at one another, so to me they are all at fault for this issue and all companies need to come together to resolved my issue once and for all. I'm not asking for much, I just want my auto pay to work, that's it.

  

  Business Response

  Date: 04/16/2025

  Dear Sir/Madam ********************************************************************************************************* see our response to ***** ******* complaint.
  
  Thank you,
  **** *.
  Visa Executive Inquiries

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  

  This is the same thing they have told me before. I do believe they cannot help me in this issue, however, because my bank pointed a finger that them, I included them. I still do not know who is truly at fault here for my reoccurring issue.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vanilla gift card on 4/3/25 and waited the time for it to be activated. **** online and registered the card & put a PIN number on it. Tried to use the card on a couple different websites and it wouldnt go through even though the money was there. Tried to swipe it and use the pin and transactions wouldnt go through either. Called customer service and in detail with places the card was used, with dates and times, & the exact amount the card tried to be use for they said I couldnt verify. The card never left my person. Said I couldnt verify and the card would be locked and there was nothing I could do even though I could verify down to the exact ***** of what was trying to be purchased. They blocked my access to the website to verify how much was left on the card while on the phone with customer service so I can no longer have access to the card I physically have in my hand.

  

  Business Response

  Date: 04/08/2025

  Dear Sir/Madam ****************** see our response to ******* ********* complaint.
  

   

  Thank you,

  *** *** *.
  Visa Executive Inquiries

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a prepaid Visa debit card and activated and used some of the funds. It expired February 2025 with $19.06 remaining on the account. Per my Cardholder Agreement, a $3.75 monthly fee is to be deducted from non-reloadable cards such as mine, but the remaining funds should be available for my use. However, my account has been closed, and the remaining funds are inaccessible. I am unable to get assistance by phone when I call the number on the card due to the account being closed, and I am instead directed to the ***************** website. The phone system claims that an expired card can be added to my account online. I was able to create the account, but expired cards cannot be added to the account, and I can get no further assistance. I have been unable to reach any customer service. I created a **************** case two weeks ago and still have gotten no response from this company. It is now the end of another month, and more fees will be deducted from the funds I do not have access to, and I feel I have absolutely no recourse available. I am concerned because the Cardholder Agreement does not appear to have been honored by this company. I am concerned that other people were unfairly blocked from using their funds in this way.

  

  Business Response

  Date: 04/04/2025

  Dear ****************** Please send directly to ***************************** in *************
  
  Best regards, 

  *** *. 
  Visa Executive Inquiries

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This runaround has been going on for about a year. About 1 1/2 months ago, I had made my 3rd complaint to Visa, **** over the phone, concerning a ****************** utilizing a cardboard sign, behind the plexiglass which is placed at the front of the counter where one places an order. The last time I had called, I had expressed that I should not have to call 3 times, in order to get a matter resolved. I had then been told that the matter would be escalated. I had then informed them that had also been told to me the 2nd time I had called. All 3 times, I had asked that someone get back to me concerning the matter, but no one has. I had eaten at this restaurant yesterday and the sign had STILL been posted. The sign states twice, "Card Min $15". I have a Visa Debit card through my bank, which can also be used as a credit card. Also, about 1 1/2 months ago, I had complained to my bank that Visa had not taken any action. I was told that they would contact Visa, as well. I had been told by Visa ***************** that the signage was not permitted, due to a minimum card purchase not being allowed for a Debit card and that requiring a minimum purchase goes against Visa's agreement with this vendor: Chinatown Chinese Kitchen, located at *************************************** *************). I am told on the phone that the restaurant has violated the terms of its agreement, but Visa has refused to do anything about it. I, therefore, am unable to use my Visa card at the restaurant and can only eat there when I happen to have the cash. I am SINGLE and I have never eaten $15 worth of Chinese food at one time! As a Visa customer, I have the RIGHT to use my Debit card for any size purchase, as long as I have the funds within my checking account. My rights are NOT being protected. In fact, I am now being abused by not only the vendor, but by Visa, as well. If this matter is not resolved, I will be reporting this elsewhere.

  

  Business Response

  Date: 04/04/2025

  Dear Sir/Madam *************** Please see our response to ***** ******** complaint. 
  
  Thank you, 
  ***** *.
  Visa Executive Inquiries