Reviews

This profile includes reviews for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
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  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

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  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

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  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

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  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  

Review Details

• Review fromGaurav J

  Date: 05/09/2025

  1 star
  Worst experience with the Hyundai customer service. I have been waiting for the free NACS adaptor email, subscribed to every email, and it has been more than a month, contacted customer service and hasn't gotten a response. All they do is a cookie cutter response. No matter how good of a car you make, if you don't follow through your promise, no customer wants to return to buying **********************. My vote is to not buy car from Hyundai

• Review fromVeronique W

  Date: 05/01/2025

  1 star
  I wish I can put no stars because they don't need the oen!Don't be like me; don't buy a Hyundai. I have a 2025 ********, and they wouldnt buy it back. They said my car didn't qualify for the lemon law, and the dealership claims I have a messed-up car. I have taken my car back to the service department six timestwice for check engine issues that made it undriveable, and I also experienced burning smells coming from both the engine and the back of the car. They fixed some issues, but I still need a wheel bearing, and I've only had the car for about two months at that *********, I've had the car for six months, and the dealership is only offering me $30,000 for it, while I owe the bank more than that. This means I have to pay the difference, losing my down payment and three months of payments of $897 eachall while still not having a reliable car. Is this really how you treat customers?

• Review fromJEREMY S

  Date: 04/30/2025

  1 star
  Hyundai Motor America has demonstrated a complete lack of accountability, consistency, and customer care.After owning my 2015 ****** 2.0T for several years and meticulously maintaining it with on-time oil changes, my vehicle developed oil sludge that triggered a turbo failure. Despite the sludge being confirmed during that repair and again later by the same dealership, Hyundai refused to cover the cleaning under goodwilleven though this exact issue is the subject of class action lawsuits and extended warranties on this engine.I submitted all maintenance records from my trusted shop, which Hyundai previously accepted when validating my vehicle's care history. Now that the records support my claim, Hyundai says they only accept documentation from their dealerships. Conveniently *************** make things worse, I paid $180 to fix a strut mount that was left loose during the dealership's turbo replacement. The noise was so bad it affected drive safety. Yet Hyundai dismissed this, too.After I complied with their request to drop off the car so they could photograph the sludge, the dealership took a single picture through the oil filler cap after keeping the car for a full day. Now Hyundai wants the car back a second time to remove the valve cover for more photos, without any assurance theyll approve *********** this point, its clear Hyundais goal is to wear customers down through delay and excuse, while hiding behind policies that shift depending on whats convenient for them.I never asked for a free enginejust the warranty-backed service for a known issue. If you value transparency and accountability, avoid Hyundai.

• Review fromSavannah S

  Date: 04/26/2025

  1 star
  Purchased a Hyundai and 3 weeks later the engine blew. It was covered by my warranty but Hyundai denied my claim due to maintenance neglect- which is Impossible to do when I only had the car for less than 2 months. The dealership themselves said it was wrong for these people to deny my warranty. Worst experience ever.

• Review fromKatinia B

  Date: 04/25/2025

  1 star
  Review Title: Disappointed and Heartbroken with My Hyundai Experience I purchased a brand new Hyundai vehicle on or around March 29, 2025, and while driving it shortly after, I noticed a dashboard alert. I immediately contacted my salesperson, who was unsure of what it meant but suggested it might just be a blocked sensor. Still, I was uneasy about the explanation. Out of caution, I parked the car in my garage and started it periodically to see if the alert would disappear. It didnt.After over a week of waiting without being able to use a brand new car I was paying for I realized I could no longer sit back and hope it would resolve itself. As a longtime ***** customer, *** always received exceptional service. This experience with Hyundai, unfortunately, has been the *********** a single mom whos worked 12 years with over 500 sick hours unused because I take pride in how I ***resent myself and my employer. I do things the right way. And yet here I am, paying a car note on a vehicle I havent even been able to drive, and when I finally reached out to Hyundai Motor Company, I was assigned a ***resentative who offered me $525 without a clear explanation.When I asked to speak with a supervisor, I was told none were available, but my case would be escalated. Then, to top it all off, the *** ended the call by thanking me for being part of the Hyundai family I felt like a voiceless consumer, not a valued customer. There was no empathy, no urgency, and no ownership.This experience has been heartbreaking, and I can confidently say I no longer want to be a Hyundai owner. I hope this message reaches the leadership team particularly Mr. ******* ***** (CEO) and Mr. *** **** (Global COO) because customers deserve to be heard, respected, and supported.

• Review fromJenika F

  Date: 04/24/2025

  1 star
  I am extremely disappointed with both Genesis corporate and multiple Genesis dealerships regarding an issue with my 2021 Genesis GV80. My car developed serious electrical problems due to water leakage from the ******* area. After investigation, it was found that the sunroof drain was clogged, leading to water intrusion and resulting electrical damage.Despite this being a design issue with the drainage system not effectively preventing buildup, Genesis refused to cover the repairs under warranty. They claimed the water damage was caused by debris and therefore not their responsibility. This is unacceptable for a premium brand that advertises luxury and reliability.I have owned several vehicles over the years, and *** never had to deal with such a poor response to a manufacturing or design flaw. Both the dealerships and corporate customer support were dismissive and unwilling to assist beyond scripted responses. I expected much better from a brand that positions itself as a competitor in the luxury space.I will not be purchasing another Genesis vehicle, and I strongly caution potential buyers to be aware of how the company handles warranty issues and customer concerns. This experience has completely eroded my trust in the brand.

• Review fromDennis C

  Date: 04/04/2025

  1 star
  I was a owner of a 2014 hyundai equus ,and I had the worst experience with the company. I was driving my hyundai equus one day when it suddenly cut off all my lights started flashing. I was already showing down because the traffic light was turning red. No one was in front of me so I just came to a stop no power or breaks. I had the car towed to a Hyundai dealership in ******** va. They had it for 2 weeks the manager called me back and said there's a shortage in the system but they couldn't find it and they didn't have enough staff to put anymore time on it. So I had it towed to ******* hyundai in ***********. They had the car about a week or two. I was told the computer needed to be replaced ******* ,I got the new computer put in. When I pickup my car it worked fine I only drive the car on the weekend. A few weeks later my daughter used the car too pickup some friends from the airport on the way home going 70 miles a hour the car did the same thing prior to getting it fixed. It just cut off she had no control of the car and hit a tree. Total loss I contacted Hyundai motors about this issue they took so long looking into this case it was too late the insurance company settled our claim and sold the car to a salvage yard. Hyundai motors called me and said sorry nothing we can do for you. ??????????

• Review fromKhushboo B

  Date: 04/01/2025

  1 star
  Owner of Ioniq5 2022. Worst car and customer service ever. Car been in dealership for almost 12 weeks in 3 years. Dealership did body damage while it was it shop. Worst in communication. Nothing but a hassle and inconvenience and unreliable car. Dont waste your money with Hyundai.

• Review fromMaya N

  Date: 03/27/2025

  1 star
  Worst car Ive ever bought. Outrageous issues/poor performance from the jump. Service staff are incompetent, customer care is non-existent. DO NOT BUY **********************

• Review fromLeah G

  Date: 03/25/2025

  1 star
  Left one star because I had to. My engine blew up on the side of the road in my 2013 Hyundai ********. I had all of my kids in the car with me at 10pm when my engine blew on the side of the highway. Car had to be left as it wouldnt turn back on after that. 3 days later I had it towed at my expense, and the shop told me the engine failed and needed to be replaced. Over $8,000 later, I learned that there had been a recall regarding the engine itself for my exact vehicle. So it wouldve been replaced if I had known about it before it blew. I went through the reimbursement process which had taken months and tons of hoops to jump through. I had even stated Id settle for just the cost of the engine itself to get it to move even faster. $4000 was better than 0. After providing every documentation they asked for and it getting to the point where they release the funds, the transaction was cancelled as they had proof that I was notified of the recall. I was the second owner of the vehicle & had no prior knowledge of said recall. Hyundai refuses to give me the proof of my said notification and/or reimburse me for the money I spent. Refuses to even speak to me regarding the matter saying the matter is closed on their end. Absolutely horrific customer service. A ****************************. Disgusting.