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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been paying this company for almost an entire year for SEO services. I was guaranteed a first page listing on 13 platforms and top 5 spot on the maps section of ****** within 3 or so months. Its now been almost a year and my company doesnt show up AT ALL for any of the key words listed for my website. When I asked what the company has been actively doing to get my website listed, they couldnt answer my question. When I asked what they actively do for any website, they couldnt answer me. When I asked how a website gets to the first page of ******, they couldnt answer me. I did some research and found that back links are one of the main ways to get a listing to the first page. I did some more research and discovered that my competitors listed on the first page have HUNDREDS ALMOST A THOUSAND BACK LINKS.MY WEBSITE HASTWO. So in addition to not even showing up on ****** they are virtually doing NOTHING as far as SEO. I literally have no internet presence after an entire year, and the company has no answers for me as to why. I have requested to speak to the owners and they have refused to reach out to me.
Business response
04/08/2022
Hello Sebryna,
At Local Splash, we strive to provide outstanding customer service, We are truly sorry the partnership did not work out. As an agency we work with every client and campaign their business online. We do work with clients and advice for them to be receptive. We attempted many time to contact and explain our processes and could not get through. In our efforts to instruct we missed the opportunity to truly work with you. We do apologize if our efforts were not enough. We do thank you for the opportunity to work with Local Splash.
Thank You!
The Local Splash TeamInitial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sign up for advertising with local splash.They said they would have everything up and running within 2 months.It cost $300.00 per month. I was told I would be getting a verification code in the mail within 7 to 10 days from ****** and once I got that verification code it would be up and running.They called me 3 months ago and asked if I received the code from ****** in the mail. I said I have not. They said they would contact ****** and get them to send another code. Which I didnt get.They called me the following week and asked for the code, which I replied. I never received it.They said I had to give them the code in order to move on and get up and running.This has been going on for 3 months now. Im not getting any verification code and they strung me out for over 3 months at $300 a month.Its cost me over $900 dollars to date and I havent received anything except empty promises.I asked for a refund and they said they dont do refunds.Business response
04/12/2022
***,
During the course of your account here at Local Splash we not only worked on your Website but also different other products and listings. This created traction to your business that was capture in our reporting portal. As an ongoing effort, if you decide to work with us in the future we will make sure to ensure different options and get the results for your business. Please call us to our ********** and we will make sure to work with you and your business to resolve this complaint.
Thanks
Local Splash Team Tell us why here...Customer response
04/12/2022
Your salesman called and told me I would be on ****** page one of the search engine for $299.00 per month and he said it would take one to get it up and running. 1 month went by. No ****** search engine. I called local splash they said they would send me a confirmation in the mail. I never received it. I called back several times and kept getting the same response. Until the month was up and guess what happened next yep they charged my card another $299.00. I called several times they just keep string me along and it cost me a total of $900 before I told them to take there scam and shove it where the sun dont shine. I work hard for my money and its a **** shame the so called companies can actually get away with ripping people off the way local splash does. For anyone thinking about using local splash to help advertise your business BEWARE THEY TAKE YOUR MONEYYOU GET NOTHING IN RETURN!Business response
04/25/2022
Hunter, we have tried to reach you in multiple occasions, over the phone and via text. We wanted to speak to you and resolve the complaint. If you could please give us a call at ********** so we can speak to you, Thanks, the Local Splash Team.Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They told me they would create a website for me- never even asked any questions about the process of making the website and what I would like. You can not get ahold of anyone in the company the phone just rings forever and says press 1 to have someone call you back. It doesnt work. No one calls you back and Im out $300 for a service they never did anything for. Scam. Scam. Scam. Be aware. Small businesses dont deserve this.Business response
04/08/2022
Hello Megan,
At Local Splash, we strive to provide outstanding customer service, we are truly sorry we could not fulfill your request. Our business marketing campaigns do need time to be created and develop. Unfortunately your account was discontinued the same day service was requested. We processed a refund for the total amount you spent ($249) that same day. Thank you for the opportunity, unfortunately we did not have any time to create your campaign since service was discontinued the same day. We hope we can do business with you in the near future.The Local Splash team.
Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to cancel my account after two weeks of no response from Local Splash about specify requested procedure on our ads and direct call number not a call forwarding. They disregarded after saying they would take care of us. The process to cancel with this company is about 20 hours of phone time and I am still where I started. I am planning on reporting them to my bank as fraud at this point I don't know what else to do but fly out there. Truly the worst customer experience I have had in my life.Business response
04/08/2022
Hi Ben,
Thank you for bringing this to our attention. At Local Splash, we strive to provide outstanding customer service and honor requests of those who do not wish to be contacted. We take this incident very seriously and have performed a detailed call quality review and we suspect there may be multiple numbers for your business. Nevertheless our records indicate we have successfully removed you from our contact list and we apologize for any confusion. We have reviewed this incident with our team to prevent it from happening in the future.Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Local Splash listed my business on several sites BUT they list there phone number not mine. After spending 600 dollars and getting ZERO leads from them I cancelled my service. They have not removed there phone number from my listings such as Yelp. They are stealing business from my company by doing this.Business response
04/08/2022
Hello *******,
At Local Splash, we strive to provide outstanding customer service. It is our process to remove any added products to any listing we created for you. As a continuing effort we have gone through and remove all our numbers and products from your listings including Yelp. We do apologize for any delays. Thanks for the opportunity to have worked with Local Splash and hope we can do business with you in the near future.
Thank You!
The Local Splash Team
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Get a QuoteCustomer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.