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Business Profile

Photographer

Jorge Navarro Fotografia y Video

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I **** ******* Signed a contract with J&M Foto y Video on 04/27/22, for my weeding that’s on 07/27/22, and i told my girlfriend to txt ****** ********* on Saturday July 16, 2022 , at 3:22 and let her know I wanted to cancel , the we received a call back from her at 4:15pm that same day telling us we couldn’t cancel and that she was going to take this to her personal lawyer because I needed to pay the whole balance, because I couldn’t cancel on a text, phone call, or going to her studio and I needed to pay the whole amount of the balance even those we don’t receive their services. I am not going to get married because I have COVID and dont need to be telling her my personal COVID results, I read the Whole contract and it says we are obligated to pay the whole amount when it’s 30 days before the even, and we will loose the deposit with any cancelations. I understand the non- refundable deposit, but I can’t pay the whole amount if I am not going to get married & I will not receive the services.

Jorge Navarro Fotografia y Video is NOT a BBB Accredited Business.

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