Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company. Mine unit arrived defective (or it simply doesnt work on my Porsche). The dealer installed it (twice) as it causes the vehicle to throw errors repeatedly. The dealership validated its this unit. Ive shown Roar Pedal **************** pointed the finger at the dealership & the installation (even though Ive provided photos of the throttle learning process). They dont support their products or customers.

  Business Response

  Date: 03/06/2025

  Our company offers customized products, and our after-sales policy states that we do not accept refunds unless there is an issue with the product. In this case, the customer contacted us via email claiming that the product was not working and demanded a refund, but failed to provide any evidence to support his claim. We have made several attempts to assist the customer by asking for photos or videos of the installation to diagnose the issue, but he has refused all of our requests. As of now, the customer has not provided any proof to demonstrate that there is a problem with the product, and therefore, we cannot issue a refund. Additionally, our return/refund policy only lasts for 30 days. In this case, the customer used our product for 15 days before claiming that it did not work.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to return ROARPEDAL BOTH BY SELLER AND AFFIRM CREDIT HAS BEEN IGNOR AND HAVE NOT RESPOND TO MY REQUEST TO RETURN UNDER TIME AND WARRANTY

  Business Response

  Date: 01/07/2025

  To be eligible for a return, you must contact us at ******************************** within 30 days of the purchase date, and provide evidence of pictures or videos showing the problems you encountered with the product. Returned items must be unused and in the original, resellable condition, in their original packaging, with all documentation intact. We do not accept returns if the product is not defective or cannot be resold, if you provided incorrect information in your order, or if you no longer own the vehicle when the order is placed.

• Initial Complaint

  Date:12/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to return this product for a refund, but the company will not reply to text, email or vm to provide to me the proper address for a return. There is only a thirty day window for return/refund. I have been trying to contact the company for over two weeks. My thirty day return window expires on January 11, 2025. There were zero communication issues before i bought the product

  Business Response

  Date: 01/01/2025

  We offer a 30-day return and refund policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
  
  To be eligible for a return, you must contact us at ******************************** within 30 days of the purchase date, and provide evidence of pictures or videos showing the problems you encountered with the product. Returned items must be unused and in the original, resellable condition, in their original packaging, with all documentation intact. We do not accept returns if the product is not defective or cannot be resold, if you provided incorrect information in your order, or if you no longer own the vehicle when the order is placed.
  
  Once we receive your returned item, we will inspect it and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, we will automatically credit your original method of payment.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22751822
  
  I am rejecting this response because:

  Roar is not contactable. I have tried email, and vm for a few weeks. Its obvious they are not responding so as to get past the thirty day return window. I have photos that show the faults in my car from the unit, which stranded me on a dangerous section of highway at night on New Years Eve and required the car to be towed home. After removing the unit the car is running fine. I just want my money back. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/07/2025

  Thank you for sharing your concerns, and we deeply regret the challenges you've experienced. We strive to respond promptly to all customer inquiries, and we apologize if there was any delay in addressing your issue.
  We understand the severity of the situation you described, and we take this matter very seriously. To ensure we can resolve this for you:
  1. Please provide the photos of the faults you encountered so our technical team can review them thoroughly.
  2. If the issue is confirmed to be related to our product, we will provide a solution.
  Our goal is to provide a product that enhances your driving experience, and we are committed to making this right. Please email us directly at ********************************** so we can assist you further.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22751822
  
  I am rejecting this response because: that response is a load of lies, and every potential future consumer needs to know it. They are quite communicative before you buy, but after being notified of a request for a refund, they will ghost you. They have not replied to any of my attempts to contact them, either email, text or chat. Further, their return policy states that they want all consumers to be 100% satisfied, and that the return policy is easy, just contact them for the address to send the unit. But further down that page, it says they dont accept units back that work. So consumers need to know, their return policy is also a lie. Its not enough to try the product for thirty days and return it if you are not satisfied. Soon it will be January 11th, thirty days from when I received the product. Everyone knows what will happen after that - sorry, you missed the thirty day return window. This is shady business, and the BBB and potential customers need to be made aware. I am not the only one with this issue. I am unable to attach the photos I took of the faults I encountered when my car quit and I had to be towed home, as apparently the photos are not the correct format. Thanks for your attention to this issue. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in communication with Roar Pedal regarding my order because it was not working with my model of vehicle.For background on this, this vehicle model was not listed on their site until I reached out and asked. Someone replied and said they added the vehicle to your site by the next day, so I ordered it. My inclination is that this is the reason it ultimately did not work with my vehicle. Did they make one specific to mine in 24 hours? Likely not.After troubleshooting with Support back and forth with no resolution, I first asked for a refund on 10/17 due to incompatibility with my model. This was ignored.I then asked again on 10/19. On 10/21, ******* ***** replied but ignored my request for a return. I replied the same day, asking a third time for a return. I received no response.I asked again on 10/31. I received no response.For this reason, I then sent the entire order back to them with all of its constituent parts for a full refund, less the $9.99 initial shipping cost, bringing my total refund owed to $189.99. I followed this up with an email on November 21st, which included a tracking number. This was, again, **********'s clear to me that this company will not take responsibility for their products being incompatible, and ghosts their customers when a refund is inquired about. I simply want a refund.

  Business Response

  Date: 12/02/2024

  Our product is fully compatible with the ***** CX-70, and we have not encountered any issues with this model. The customer claimed there was a problem, and we promptly requested video/picture evidence to investigate and assist, but no proof has been provided to date. We remain ready and willing to help resolve any issues should the customer provide the necessary information.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, I purchased a ROARPEDAL from www.roarpedal.com order #ROAR29800 for a 2016 ****** Crosstrek. It arrrived on May 20th. I no longer have the vehicle and the item was never used. I sent numerous email, text and calls for a return approval but no response. They have a no hassle returm policy if returned within 30 days of purchase, but this is a hassle! ******************************************************************* to deal with ROARPEDAL.I just want my refund back.

  Business Response

  Date: 05/30/2024

  It is not our responsibility if you no longer have the car. If you knew you wouldn't keep the car, why would you customize it with performance enhancement parts? Our products are customized specifically for your vehicle. According to our after-sales policy, we do not accept returns if the product is not defective. Hope you understand.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to request a refund & not only was I hung up on but now they're not responding to my calls or emails. I haven't used the item. I'm obviously being scammed out of my money. I have read their return policy. I'm entitled to my money back pre their policy

  Business Response

  Date: 04/25/2024

  We acknowledge the order placed by the customer for their 2014 Dodge Challenger on April 12, 2024, at 10:05 am. The product was promptly dispatched via **** on April 13 and was delivered on April 18. It appears there may have been an oversight in locating the remote within the package. Our products are custom performance chips, tailored for each specific vehicle, and as per our return policy, we are unable to accept returns unless the product is defective. This policy ensures that each customer receives a product calibrated specifically for their car's optimal performance. We encourage the customer to thoroughly check all packaging for the remote or contact us for further assistance in resolving this matter.

  Customer Answer

  Date: 04/25/2024

  
  

  Complaint: 21611138

  
  

  
  

  
  

  I am rejecting this response.

  
  

  
  

  
  

  
  

  
  

  
  

  It is in fact defective as there is wiring exposed. I have not used the product & don't feel comfortable installing anything that has wires exposed. I will Be returning this item. As soon as you provide me with the return instructions & or label. 

  I surely hope you honor your return policy. I want a new unit either I would perfer my money back. 

   

   

  
  

  
  

  
  

  
  

  
  

  ***************************

  
  

  
  

  
  

  
  

  
  

  
  

  Business Response

  Date: 04/25/2024

  It's surprising to hear the concern about exposed wiring. Just like the original sensor cables, the processing technology used for all sensor cables means they cannot be tightly wrapped. However, we've made sure to securely wrap all wiring harnesses to ensure safety, matching or exceeding the standards of the original cables. Additionally, all ports in the wiring harness are sealed with waterproof rubber rings to guarantee waterproofing.

  Customer Answer

  Date: 04/26/2024

  Complaint: 21611138

  
  

  I am rejecting this response because:

  
  

  Sounds to me like you're dodging the fact that this particular item if defective. There is a wire sticking out of the harness. Are you refusing to honor your return policy?? I would appreciate it if you would give me return instructions & or a return label. 

  
  

  Sincerely,

  
  

  ***************************

  
  

  
  

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an automotive adapter from them back in November of 2023. Within the first 2 weeks it was defective. After multiple attempts to get them to fix this or refund my money within their stated return window, they stopped responding. So I filed a dispute with my credit card. They decided in their favor due to an incorrect dispute type, not because of the issue. They still have my money and I still have a defective product that is supposed to be covered for 3 years. They told me to stop emailing them and they won't do business with me, so they are not honoring their warranty as stated.

  Business Response

  Date: 02/28/2024

  Initially, we aimed to collaborate with him to solve a minor installation error, but he opted for a chargeback instead of resolving the issue with **. Following the chargeback, his bank issued a refund, and now, despite not having refunded us, he seeks assistance to rectify the issue. This situation is quite unreasonable.

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21358081
  
  I am rejecting this response because my bank has provided documentation showing this money was in fact charged back to me and I have received no credit. They sent the money back to Roarpedal. So they have their money back but now no longer want to honor their stated warranty for a defective product. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/29/2024

  He lied, his bank has sided with them, the money was refunded and we paid an additional $15.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21358081
  
  I am rejecting this response because:

  Here is the official letter from *********** If anyone is being dishonest, it is this company. I have spoken with my bank and as I have explained to *********************, multiple times, they did not decide in my favor, the money was rebilled to my credit card account and the money was sent back to their credit card processor. My bank has issued me a statement, to which I have had to pay in full. So I am out the money and no working product.

  They have to go back in and claim that money from their credit card processor. What they are showing is from the original dispute, NOT the repayment. But they evidently do not know how to run a business or make a quick phone call to their credit card processor to confirm what *********** A very large banking institution, has already explained.  They were in fact repaid and I am still with a defective product, a company who does not honor their warranty. I offered to send the defective product back to them already as well. I have asked for a resolution of a refund. I have asked for a resolution of a new wiring harness, their response, "sorry we cannot work with you any longer, stop contacting us."

  My assumption is ********************* is the owner/principal of the company. What a horrible company. I have contact the ******************* ************************* as well as the State of ******** ************************* (seeing the deceitfully give a DE address when doing business in CA).

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to ordering I emailed company to verify if I am not happy with the product would they honor their 30 day no hassle free return; I received a response immediately that they fully support customer satisfaction and would gladly honor their refund policy. I placed the order, after receiving the product was no longer needed; product has never been used. I have sent multiple request to both their sales team and support teams; but have been ghosted with no return emails. I tried utilizing their online chat, and still no response. I have called their number and it goes to an automated recorded message. Horrible customer support; I feel this company does not stand by fair business practices.

  Business Response

  Date: 02/01/2024

  To be eligible for a return, you must contact us at ******************************** within 30 days of the purchase date, and provide evidence of pictures or videos showing the problems you encountered with the product. Returned items must be unused and in the original, resellable condition, in their original packaging, with all documentation intact. We do not accept returns if the product is not defective or cannot be resold, if you provided incorrect information in your order, or if you no longer own the vehicle when the order is placed.

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21168175
  
  I am rejecting this response because:

  I clearly asked via email prior to ordering if their 30 day no hassle return policy would cover if I sent back in 30 days; they indicated it would with no restrictions; and nothing mentioned about needing to send photos and such. Also, I sent well over 17 emails to both support and sales at Roar Pedal, LLC and got absolutely NO RESPONSE. I included these in my earlier complaint. I knew when it approached after the 30 day return policy; then they would then respond. The unit is in new unused condition and willing to send back as long as I know I will get my refund and they provide a return address. This company is unethical in their business practices. Not to mention their phone number mailbox was full and couldn't leave message. I will continue to pursue matters with my states *********************** and continued dispute with my ******************* in question. No Consumer should have to deal with this. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website advertised 30 days return policy if not satisfied. Tried return product within their 30 days time frame. I sent numerous emails and company never responded. Tried calling their number routes to voicemail. Filed dispute with bank they said I have no proof of them receiving the product back. No return address was provided to me to properly return the item. I allege this is done on purpose to prevent return. This company should be fined reported for ripping off customers

  Business Response

  Date: 02/01/2024

  To be eligible for a return, you must contact us at ******************************** within 30 days of the purchase date, and provide evidence of pictures or videos showing the problems you encountered with the product. Returned items must be unused and in the original, resellable condition, in their original packaging, with all documentation intact. We do not accept returns if the product is not defective or cannot be resold, if you provided incorrect information in your order, or if you no longer own the vehicle when the order is placed.

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21167595
  
  I am rejecting this response because: these morons 
  Company never answered emails I made numerous attempts  never gotten any response. This company should be put out of business for defraud customers 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I allege this company is ignoring customer. I purchased product used only 3 days. Tried contact for refund since it's under 30 days. They haven't responded after numerous attempts. Not saying product is bad it's that it does not work well since my motor is under powered.