Reviews

Review Details

• Review fromSteven G

  Date: 12/10/2024

  1 star
  Received a factory defect jackery 100 plus in the mail. Amazon told me I needed to contact Jackery for the exchange. I’ve had a back and forth with 3 different people from Jackery and 2 of them tried to force me to use my warranty for my brand new device. The 3rd apologized saying that I could exchange through them for a new product but never actually helped me. Just kept telling me sorry. Effectively, my only option was other return for a refund or accept a refurbished. This is not my first major issue I’ve had with them. Last year my explorer 300’s usb c port died. They replaced it no problem with a refurbished. The inverter on the refurbished died during the first power outage we had. I contacted the company and they told me that their refurbished products do not have a warranty. So I ended up purchasing a new one. I brought this up to the person I spoke to about my current problem and they told me they actually do have a warranty on refurbished. So effectively, the company lied to me and took more of my money. Every issue can be summarized is when they mess up, they will either not stand by the product, or pass blame. The last person I spoke with kept saying “my other colleagues” instead of “us”. Never truly admitting Jackery is to blame for their own. Which is consistent with the other reviews here. A simple exchange has lasted Nov 23rd and it only ended cause I returned it for money and bought a different company’s generator.

• Review fromJo M

  Date: 11/20/2024

  1 star
  I purchased a Jackery 300 Plus ************************** $321.74. Upon receiving the item on September 14th, the power station does not turn on. I tried everything wall charging and solar charging and nothing worked. I reached them via email and sent all proof that the power station does NOT power on. They provided me with the return label and returned everything. I ask for a refund within 3 days of returning the item because I needed the power station does immediately. They got back to me as said, the refund will be issued within 2-3 days. After a day another person email and said, they could not refund me yet because they have to verify in the warehouse another email said that they are going to refund me 3-5 days. They also send me to cancel charge back but its a trick because is the amount was not the same amount I paid for. I brought this up that they have the wrong amount and said they will refund **** finally called my credit card to file a dispute. 3 months after the dispute failed. I called my credit card and ask what had happened and why they didnt won the dispute. According to Jackery, Jackery does not necessarily need to refund me because the item was is good condition, I dont even have the power station anymore as I returned it on September 16th and was delivered in the warehouse at *******, **. I feel robbed by Jackery!

• Review fromDoug N

  Date: 10/09/2024

  1 star
  Purchased a 1500 solar power station in May 2024. They advertise their units as operating under temperatures of 114 degrees. I find them start to overheat around 90 degrees. Customer support gives you the runaround and blames you. False advertisement on use ability of their product.

• Review fromGreg J

  Date: 09/12/2024

  2 stars
  I know policies are policies but most businesses have exceptions. I purchased a Jackery in July and the trip I was planning on using it on got canceled very last minute. I simply asked to possibly return it even though it was past the 30 day money back guarantee (which 30 days isnt very long at all). I was given a very short message basically saying no its passed the window. I just think good customer service would allow some exceptions especially when only used for a short time just to make sure it worked. Regret

• Review fromAimee H

  Date: 06/23/2024

  1 star

  Aimee H

  Date: 06/23/2024

  I ordered my jackery 1000v2 6/10/24 and I received fed ex tracking number however everyday between purchase date and 6/15/24 that I checked the shipping it was still sitting in walnut CA so I contacted jackery and they had no answers for me as to why but they said if the shipping status didn't change within 24 hours to call back and they'd send out another one. 24 hrs goes by still no change with shipping so I send another email saying nothings changed. I get a response in the morning that my shipping indeed had changed. I felt some relief even though I thought it was odd that the product had made its way to **************** and I'm in AZ but I wasn't going to complain because at this point it's been 10 days since my purchase. I just was happy it was on the way. On Friday 6/21/24 my package makes it to ******* AZ and I was so excited because it's almost here....I'm in *********, and then I get a notification from fed ex stating my package is being sent back to the seller DUE TO THE SELLER INTERCEPTING THE PACKAGE. So now it is Sunday 6/23/24 and my package is back in ********** and I've had no response from the company since Friday. This incompetent company has spent 2 weeks doing nothing but s******* me around. This was a very expensive purchase for FATHERS DAY and I can't even GET the product delivered. What kind of company contacts the fed ex carrier and has the purchase turned around once it's almost made it to the buyer? THEY MOST CERTAINLY DID NOT PUT MY MONEY BACK IN MY BANK ACCOUNT when they decided to interrupt the shipping. I want this situation rectified immediately. EITHER SEND MY JACKERY OR GIVE ME BACK MY MONEY!!!*************************

  Jackery Power Outdoors

  Date: 06/24/2024

  Hi *****, so very sorry for the trouble you've had to deal with throughout this shipping process. It looks like ***** accidentally took it to ** and during that time, since there weren't any timely updates on the tracking page, we recalled the package so we can reship. I'm very sorry that you had to deal with this. I promise to make it right as discussed with you earlier on the phone.

• Review fromRichard C

  Date: 11/20/2023

  1 star
  Chinese junk. Doesnt hold a charge. The screws in the panels fell out as I unpacked them. The 110volt charging port is too small to accept a female plug. Their customer service is useless.

• Review fromJason P

  Date: 11/07/2023

  1 star

  Jason P

  Date: 11/07/2023

  I recently won $1000 Amazon egift card through a giveaway they held live on October 10 and have yet to receive it. They keep saying it's going to take some time, they're working on it. And when I messaged them, get no response for 4-5 days. Currently still waiting. I've got screen shots and the video.

  Jackery Power Outdoors

  Date: 11/08/2023

  Hi *****,We apologize for the delay in the disbursement of prizes given out during out October 10th livestream. **** assured the team is still working out the kinks in order to facilitate the disbursement of said winnings. All of our winners will receive their prizes. We only ask that you please be patient while we work through some logistical hurdles.

• Review fromTom R

  Date: 11/05/2023

  1 star

  Tom R

  Date: 11/05/2023

  This company is HORRIBLE at Customer Service and communications. I wouldn't take another Jackery product if given to me. There are less expensive competitive products (I'd name them but will simply say "Look for those who actually MAKE their own batteries.") that offer more features.

  Jackery Power Outdoors

  Date: 11/07/2023

  Hello ***,Our apologies for the lack of updates regarding your prize winnings from our live-streamed event on October 10. The team handling the disbursements of prizes are continually working on it and all winners will receive their prizes as promised. As this livestream was handled by the marketing team, the customer service team would not have detailed information about the giveaway beyond the fact that there was one and what the prizes were.Please be patient.

  Jackery Power Outdoors

  Date: 11/14/2023

  Hi ***,I wanted to give you an update as I was able to gather more detailed information as to what caused the delay. Jackery has never ran a giveaway like the one we did on October 10, with regards to Amazon gift cards. Once we had the winners selected we needed to purchase these gift cards to send out. We couldn't do so with our seller account so a new account was created to facilitate the procurement of said gift cards. However, due to the newness of the account created and the large amount of gift cards being ordered Amazon locked down the account because it tripped their fraud alert. Once we cleared things up with Amazon and got our account unlocked we attempted again to purchase said gift cards. This time, again due to the large amount of gift card purchases, our transactions were declined by the issuing bank of our credit card, ***************** Our US admin was on a business trip so that also added to the delay because we needed to clear things up with **************** in order for them to unblock our cards. Once this was done, we were finally able to purchase the gift cards and send them to the winners of the October 10 livestream giveaway. We've definitely learned a lot from this giveaway and will be much more prepared in the future.We apologize for any inconvenience this delay may have caused for you.

• Review fromBill M

  Date: 10/26/2023

  1 star

  Bill M

  Date: 10/26/2023

  I am writing to express my profound disappointment with Jackerys product and customer service. The portable ********************** station I purchased failed after a mere five uses. When I reached out to their customer service for help, I was met with indifference and an outright refusal to assist. This experience has been a ***** reminder that a companys reputation should not always be taken at face value. To those considering Jackery: proceed with caution and explore other, more reliable options.

  Jackery Power Outdoors

  Date: 11/07/2023

  Hello ****,For any warranty service requests, we will need to verify the purchase. In order to verify the purchase, a valid order number is required. If no order number is available then we are unable to verify purchase and thus we are unable to provide warranty services. However, our customer support team is always available to assist with any questions you may have/need for your Jackery unit.

• Review fromJustin F

  Date: 03/20/2023

  1 star
  They Dont back their product.I paid over $1000 dollars and the cant replace a USB port?run away from this garbage company they dont care once they get your money.Ill never buy a jackery powerbank again.