Complaints
This profile includes complaints for Dr. Fuji's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date: 8/10/21. Receipt #*****. Purchase price: $800.00. Business committed to repair within one year from the date of purchase. Nature of the dispute: The business has not tried to resolve the issue. The equipment , FJ-700, stopped working and was returned for repair on 7/17/22. I called 9/23/22 at 3:05 pm, a company representative told me that it would need 2-3 months for the part for the repair. I called 2/24/23 at 3:15 pm, a representative promised to give me a call back on the issue. Never did. I called 5/1/23 at 10:50 am, a representative promised to check and call me back that day. No call.
Business Response
Date: 07/04/2023
Dear BBB and Kien,
I am writing to offer my sincerest apologies for the delay in completing the repair service on Kien's machine. I fully understand the inconvenience and distress caused to Kien.
We encountered unforeseen challenges, such as parts and labor shortage during and after the ******19 pandemic. In order to extend or compensation as a token of our apology, we offered **** a new machine for replacement to demonstrate our commitment to his satisfaction. **** has picked up the new machine on Jul 3 at our store. We appreciate ****'s patience and understanding throughout this process.
If you have any further questions or concerns, please feel free to contact us.
Best regards
Dr. Fuji
Customer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.