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Business Profile

Nail Salon

Pamper Nail Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 sets of nails from Pamper Nail Gallery on 12/31/23 for $674.18. After communicating with them through email (that's the only way to reach them) from May 2024 - Dec 2024, they still haven't fulfilled this order! I had disputed this order with my credit card company around June 2024 since they didn't ship my order when they said it would be done around end of May. It's only when they found out I disputed this order, they asked me to cancel the dispute because they had it finished and would ship it soon. I trusted that they were indeed finished with my sets, so I canceled the dispute, but they never had finished the sets. They just kept deferring the shipping date and offering me free basic sets. This went on for months. The last email I had sent them was in December 6, 2024 and it was a demand for a refund and a threat to report them to the BBB and the *** for fraud, but I never got an email back. Fast forward to Jan 2025, they sent only 1 set of nails from this order. Despite the customer service contact, ********, informing me that she notified the owner of Pamper Nail Gallery, Viv, about my order, they still haven't done anything. They still have yet to send me the remaining set, so they've still stolen $314.30 of my money. They keep up to date on their Instagram posts and Tik Tok posts, yet they can't keep up with customer orders and complaints. I also continue to get emails from Pamper Nail Gallery on sales/discounts their website is having. I wonder how many people they've committed fraud against, cause that's what they're really doing by not having orders done by 1 month, no return policy, and no communication/customer service at all.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 25, 2024 - I Placed an order with this company, and I still have not received my order. I ordered what was advertised as Ye Old Pamper Holiday Cookbook - Golden Easter Egg. The box should contain four sets of custom nails, including at least one set that is considered the Easter egg that is a deluxe design - something more detailed/intricate than what is included in their average order. I have emailed them several times and have received no response from any of my status requests. I understand that there is time involved in creating a custom design but they are now advertising that they are taking orders for a new mystery box so I would like to know what has happened to my order.

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered custom set of nails in August. They changed me for $239 for the initial fee and then another $130 for upgraded scenery and they never send me my nails. It has been 4 months ! I have reached out to them numerous times and they will not provide me any updates . This company is a scam and will never deliver my order.

  • Initial Complaint

    Date:06/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 02/24/2022 for a custom set of nails of Thranduil from the Hobbit, that required me to get a portrait upgrade PLUS a complex scenery upgrade, which brought my total to over $500. I've contacted them multiple times for an update through chat and email. They answered the first 2 times and even sent me a free set of basic nails for the inconvenience which I appreciate, but that was a year ago and any further messages have gone ignored. It's been over 2 years since I placed the order, with no current updates or responses to my chat messages or emails. At this point, I would like a refund since I'm not going to receive my nails. I'm in the process of moving and haven't been able to update my address because they don't respond. I'm super disappointed that they post so much on social media, and that I trusted in the integrity of their business enough to drop that kind of money on a set of press-ons.

  • Initial Complaint

    Date:05/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took a month in a half to ship my product. I reached after 30 days to cancel the order and they said no because the had a no refund policy. The merchandise rule which had been defined by the federal government stated a seller must state how long for a product to arrive. If not stated it should arrive within 30 days. If they cannot meet the 30 day deadline they must inform you and offer a refund. They did not ***** me this right I am entitled to. They also did not notify me of the delay, I had to reach out. They conduct business entirely unethical and only apply their policies without upholding their legal obligation as the seller.

  • Initial Complaint

    Date:02/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 6/14/2023 for custom nails for $267.05 total. I sent in the nail sizing kit on 6/21/2023. I reached out 8/18/2023 for an update. 8/22/2023 I received a message saying they were in-progress. 2/22/2024 they posted a video of someones order with the same custom design I ordered, but they were not my nails. I keep trying to reach out and no updates.

  • Initial Complaint

    Date:01/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16, 2023, I ordered 5 sets of nails. Order number G12914. On November 27, 2023 I paid $25.00, Order G13054, to have my order expedited. I received my order on time. However, 4 out of the 5 sets are not what I ordered. The only set that came in correct was the Crimson Rose. I have sent emails starting on December 14, 2023, explaining what happened. I attached pictures of what I ordered versus what I received, and I wanted the nails I ordered and paid for. I have received no response on the email I sent. I went to the website, and used their messaging option. I did the same on the messaging as I did in the email. I have sent several messages with no response. I went to Tik Tok, and sent a message there. I have received no reply. All I want is the correct nails I ordered. Attached is a picture of what I ordered, and pictures of what I received.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially purchased some custom nails from them in late July, and spent about $269 not including tax them to be sent to me, the first time I checked in was inSeptember 13th I mentioned that I needed the nails by October 20th and they stated that they could get those to me by then and then they asked me to pay an additional $150 for expedited delivery and I declined, I reached out again in October 18th and the same thing happened again, they told me that they were behind and if I wanted to get my nails soon they would have to spend another $150. I wrote a customer review on their social media a few days ago, I stated that it has almost been 6 months and I havent gotten my item letting other customers know that they have not been honest about their timeline and that they are trying to force others pay almost double to get what they already paid for, they blocked me. I would like what I ordered at this time. They did not advertise almost a half of a year wait.

  • Initial Complaint

    Date:11/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom set of nails on January 28, 2022. I only received a sizing kit from this company but never received the product I payed for. I payed $260.53 for this set. *** reached out several time and the answer is always the same. That they are working on the nails. I asked for refund since its been so long that Ive placed this order and they said they dont give refunds even though they never provided the product I payed for.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #D1837 (and/or) #P8713 for a custom set of nails from Pamper Nail Gallery on May 17, 2022, for $ ****** USD. As of today, it has been 378 days since the order, they have repeatedly lied about the order's actual ******* ********* refusing a refund. They are stealing people's ************* CEO, ******************** continues to advertise their business on various social media platforms with no mention of delays.-May 22, I worked with the **** ******* to place the ************ sent me the first sizing kit for the Short almond nails. I requested an Extra Short almond nail sizing kit on May 31, received that kit Jun 2, & mailed it back. -Sept 22, I requested an update & was told it was "in progress". The **** ********* asked if there was a date I needed it by. If so, they would determine if any expedited fees were needed. -Nov 22, ******** stated they'll ask the artist for an update & offered me a free Basic Set of nails to thank me for my patience. I accepted the offered & received the set valued at $59 (Order: N10292). -Jan 2023, I requested a refund & told them I thought a custom nail order would take 2-3 months. ******** responded with the refund policy no refunds after 24 hours of initial ********* ********* sets are final sale. She stated they're still waiting for a date completion & the order is expected to be completed in Feb. -Apr 23, a **** ******* responded with the refund policy & stated my order was wrapping up to ship the second week of May. -May 23, I didn't receive any shipping info, re-requested a refund, & told them I'd be filing a report with the BBB as I consider what they are doing as fraud. They responded with a story about sick team members causing order delays, & another offer for a free set of nails. They stated my order was upgraded to include the complex scenery & the set is now projected to ship out in mid-June. I'd like a full refund of $****** for the custom set & the $5.00 for the sizing kit reorder.

Pamper Nail Gallery is NOT a BBB Accredited Business.

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