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Business Profile

Auto Insurance

Fiesta Auto Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for Fiesta Auto Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiesta Auto Insurance has 9 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are not upfront about income tax preparation fees. They tell you they have to input your information in the system, and it automatically applies the fees. Make you sign on the electronic pad then give you copies of what was signed. Never do they explain the upfront fees. I asked the lady how much it would be To see if it was better to pay with cash and she told me there was only a $50 difference between the cash payment and the automatic deduction from the refund I called and they apologized and offered 50 dollars of store credit. They came back to say they would only refund the 50 dollars when I received my refund. The last lady I spoke to said I was charged $250 But I was charged $398.95. Between the different Fees they charged I would have rather paid the $250. She offered her apologies, but By my experience today, they know this is not the first time they do this.

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
           I made my car insurance payment on 4/24/23. I paid $244.84. A few days later, I received a letter from ****** stating they are going to cancel my policy if I don’t make a payment by 5/1/23. I called the Fiesta Auto in Reedley & they confirmed I did make my payment & first told me to disregard the letter & that they’d call ******. The gentleman at Fiesta Auto said he got in touch with ****** & emailed them proof of my payment to a lady in ******’s finance department said that she received his email. I got a voicemail on 5/1/23 from a person at fiesta auto confirming that I still had coverage and everything was ok and to continue to make my payments on time. A few days later, I received a letter from ****** saying my policy was cancelled. I again called fiesta auto who said that my policy was canceled. I asked if I need to sign any paperwork or if I was being charged a cancellation fee & he said no. I spoke with customer service at ****** who said I only paid $10 or $100 and that’s why my policy was canceled. The story was not adding up. They asked me to again pay the $244. I thought this was sketchy because I can’t trust them to also not “lose” this payment. On 6/23/23 I received a call from a gentleman at the Fiesta Auto insurance and he stated that I am due a refund. He sent me a document to sign. This document also had ******** ******** and **** ******’ signature on it. I received two letters from ****** saying I was being placed in collections. I then received a letter from a collections agency by the nene of ********, *******, and *****. Their letter states I should email or call with any proof I have about my “debt.” I called the collections agency and the rep was rude. I explained that any time I call ****** they do not answer the phone and that I would like to provide proof of payment. She then said, “what do you want me to do? Call them and tell them to answer the phone? Every time I call I’m told the issue will be handled, but now it’s been 3 months.

    Fiesta Auto Insurance is NOT a BBB Accredited Business.

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