Complaints

This profile includes complaints for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lee's Air, Plumbing, & Heating

  2440 S Gearhart Ave Ste 101 Fresno, CA 93725-1341

  
• 

  Lee's Air, Plumbing, & Heating

  5456 W Mission Ave Fresno, CA 93722-5367

  
• 

  Lee's Air, Plumbing, & Heating

  110 N Valley Oaks Dr Ste D Visalia, CA 93292-6790

  
• 

  Lee's Air, Plumbing, & Heating

  101 N Irwin St Ste 205D Hanford, CA 93230-4579

  
• 

  Lee's Air, Plumbing, & Heating

  16966 Road 26 Ste B Madera, CA 93638-0669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/25, two salespeople came to my door claiming to be working with the ********************* and said there were reports of contaminated water in the area. They wanted to test my water I let them in and they did some tests and found my water was contaminated also. They talked me into signing a contract to install a reverse osmosis filter under my sink, which they did before I even signed the contract, a water conditioner for the house, a tankless water heater, and 15 years supply of soaps and cleaners for $19800. When I was signing the contract they notified me that they were not working with the City, but were a private company. When the installers came to install the water conditioner, they found there was no place to install it that would meet Vallejo building code of not being within 3 feet of a window or corner, because my house has lots of windows on all sides. So I called and said they would have to remove the water conditioner from the contract. That lowered the price of the contract to ***** for just the tankless water heater. That seemed like alot, so I got some estimates, and they were about half that cost. So I exercised my option of canceling the contract within 5 days, because I'm over 65. And I asked them to come remove the reverse osmosis filter they had installed. They refused. They said it was mine to keep despite the canceled contract. And I told them I didn't want it, and asked again for them to remove it. I got a call today saying they won't remove them. I would like your help getting the unit removed from under my sink.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2024, someone named **** ******* came to my home and told me there were dangerous contaminants in my drinking water and that I needed to get a water filtration system installed. He told me I would get a rebate for the system and that I would actually save money by using it because I would get $267 per month in rebates and savings. He told me that I would be able to save $77 per month. The whole thing is a SCAM! The water filtration system does not do anything. Shap lied to me about everything--there are no rebates, I am not saving any money, and the water filtration system is not making my water any safer. I have told them repeatedly that I know they lied to me, that it is a scam, and that I do not want the so-called "system" on my house. Take it away! Now I am getting letters in the mail from Service *************** saying I owe $20,000! $20,000! The letters say ***** Accu-Tech Service **** was the dealer. This is such a scam. I never agreed to any of this. I have not gotten any rebate or money back. This is illegal what these people have done. I was told I would not have to pay anything and that the cost of the water filtration system would be paid by rebates. But now I am getting letters in the mail saying I have to pay $20,000. This is not right. This is a scam. I have been lied to and deceived and now I am being told I owe money that I never agreed to. This has to stop. DESIRED SETTLEMENT: I am a victim of a scam. Take away the water filtration system and stop sending me letters saying I owe money for it.

  

  Business Response

  Date: 04/01/2025

  Dear ******,
  Thank you for bringing your concerns to our attention. We take matters like this very seriously and appreciate the opportunity to address the situation.
  Since your initial communication, we have made multiple attempts to contact you directly to resolve this matter. After several unsuccessful tries, we were finally able to speak with your ******, *****.During that conversation, we were able to come to a resolution and agreed to move forward with canceling the contract associated with the water filtration system.
  We understand your frustration and sincerely apologize for any confusion or distress this situation has caused. Our intention is never to mislead our customers, and we are committed to ensuring that all matters are handled promptly.
  If you have any further questions or would like additional clarification, please do not hesitate to contact us..

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2025, ***** ********* and ******* Ghidici arrived at my residence to offer water filter and softener systems. With the installation we were offered a water filter system for the kitchen sink, a water softener system for the entire residence, cleaning products, and a trial for two months free of charge with free cancellation before trial period ended. The water spout was installed and set up and running however the water softening system was only set up but not connected due to lack of power outlet nearby. They assured us a technician would be out in a few days to set up an outlet and connect the system. We had multiple representatives visit out home within the next few days but none installed a power source for the system therefore leaving it disconnected. We called the customer ********************** line frequently over the course of two weeks and every time we were met with shocked reactions and were told it should've only taken three days to install. On February 14, 2025, we made the decision to cancel our services with Lee's Air, Plumbing, & Heating. We called the customer ********************** line and spoke with ***** who told us we were unable to cancel because we had passed their three day cancellation window even though we were told we had two months to cancel. On February 17, 2025, a representative named **** came to inspect if the installation was up to code, and I mentioned the ongoing issue. He like the others was shocked and told us that the company was in the wrong and that we had the right to cancel since ***** has yet to finish its install and suggested we write a letter cancelling the service. It is now March and the system is still not connected and am expected to pay for a service I have not used to its full extent.

  

  Business Response

  Date: 03/24/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delays in completing your installation.
  In light of your experience and the ongoing issues, we have processed the cancellation of your contract as requested. No charges will be applied, and you will not be held responsible for any payments related to the incomplete service. We are committed to improving our communication and internal processes to prevent similar situations in the future.
  We appreciate your patience and thank you for the opportunity to resolve this matter.

  Customer Answer

  Date: 03/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* Ojeda ******
  
   
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, ***** was contracted to install a ***** for a new construction project. The City inspector came out and we learned that ***** had misrepresented the unit they installed. The **** unit we purchased was a Lennox at 19k. When addressed by the City inspector, they immediately offered for me to keep the **** system and walked away and admitted they installed the wrong unit because the one I wanted wasn't available. I had someone remove the **** system and hired another company to install the correct Lennox ****. That new company however, was acquired by *****. Thus, when I went to call the original company for service, they informed me that ***** was the new owner and that ***** would warranty the system they installed. On 1/17/25, I called ***** to service my unit in my other home. I scheduled the service around 8:30 am to arrive at 3 pm. They arrived and after learning that I was the female they tried to defraud in 2021, they left in retaliation for the issues that occurred in 2021. ***** leaving close to about 4 pm on a Friday night resulted in no heat to the elderly in the home as it was very late on a Friday. I was forced to call emergency 24/7 service. I spoke to ********* the Lead and he told me he was aware of the issues in 2021 and that is why they refused to service my system. I asked why they waited until the end of the day on Friday and he said "We shouldn't have agreed to service the home, in the first place." I let him know this is retaliatory. I asked to speak to a Manager because there were two elderly persons staying in my home. I never received a call.

  

  Business Response

  Date: 01/20/2025

  Hello,
  Regarding the recent issues you raised, ************** has made significant efforts to resolve them to your satisfaction. To address your concerns, we provided a full refund, allowed you to keep the installed system,and offered additional compensation for the old unit, insulation,inconvenience, and even covered the costs of hiring another company to independently assess our work, totaling to about $3,000 in addition to the original installation amount.
  Despite these extensive efforts, we have experienced a pattern of unreasonable demands and threats from you. This behavior is not acceptable and has been observed in your interactions with other companies,including Comfort Now, who have confirmed a similar experience.
  After careful consideration, the ***** ************** team has decided to discontinue service to you and all your properties.Unfortunately, due to the history of these issues, our technician was instructed to leave the property to avoid any further escalation.
  Regarding the email sent Saturday, January 18, 2025 at 7:53 AM, please note that the system is registered with the manufacturer for warranty. You have the freedom to work with another company that is registered with ****** to provide that warranty service.
  From this point forward, we kindly request that all future communication regarding this matter be directed through the Better Business Bureau (BBB).
  Sincerely,
  ****** ******, General Manager 

  Customer Answer

  Date: 01/20/2025

  Your response is inaccurate in many respects:

   

  1. My installation with Comfort now was exceptional. They installed the system and we had no issues. Please do not misrepresent our relationship when they were our service providers. 

  2. ***** never paid to have a 3rd party check my system. If you did check it was not my request, but instead because the Technician's admitted to me that they had never installed a Lennox as it was a new system for them and they were used to Honeywell system. 

  3. ***** also misrepresented what they installed and for that reason the City of Clovis' inspector notified me to ensure I address the matter. Fearful of being sued, ***** walked away and they system ***** installed was removed and I had to pay for it's removal not *****. 

  As a consumer, please provide me with all copies of my file in accordance with the California Consumer Privacy Act. 

  

  Business Response

  Date: 01/23/2025

  Hello,
  

  As requested, we have provided you with all relevant documentation via email.
  Regarding your labor warranty, please note that ************** no longer offers internal extended warranties. All extended warranties are now purchased through *****************. We have purchased a labor warranty for the condenser you acquired from Comfort Now. This warranty allows you to choose from any contractor within the ** warranties network for your labor warranty needs. Your parts warranty is issued through the manufacturer, and your ** warranty contractor can assist you with that process.
  

  Your claim that we are retaliating against you is inaccurate. Retaliation would imply that we that the original transaction caused Lees Air harm or unfairly treated. However, the decision to discontinue our business relationship with you was made due to a pattern of behavior that we believe is not conducive to a productive business relationship.

  
  ***** Air has determined that it is in the best interests of both parties to discontinue our business relationship moving forward, including any properties you may own in the future.

  
  We consider this matter closed.

  
  Sincerely,
  ***** Air
  

  
  

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not explain priceing correctly. Charge me for service contract that I did not want. ****** said it was free. They double labor rate. Had clog in hot water pipe to bathtub. Simple job. He was here no more than 1 1/2 hours. Change me ******. Over billed

  

  Business Response

  Date: 01/16/2025

  Hello, 

  Reviewing job#******, we found that ******* spoke with ********, our plumbing coordinator, earlier today and get his concerned resolve. Our accounting team is issuing a refund check for $318.69. It should take about 5-7 business days to arrive in the mail. I put a calendar reminder to follow up with ******* on February 27th, to confirm the refund check was received. If any question need to be answered I will be happy to help. Phone number to contact me is **************. 

  Best Regards, 

  ***** *****, Operations Manager 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, we called ***** to come service our split A/C Heater units. They own the warranty to our units and have since 2020(the other business we bought them from, went out of business and ***** bought the warranty). So we called them to come service our units and they told us they would no longer service our units, or honor the warranty because their insurance changed and no longer covers them to work on mobile homes,(we live in a mobile home).We don't have any other way to repair our units and now it's cold and we have to use a space heater. We don't think it's right that they no longer want to honor the warranty. Also, I talked to the Manager, and the secratery about the problem. Nothing was resolved.

  

  Business Response

  Date: 12/18/2024

  Hello, 

  Upon reviewing the account, we found that the **** mini-split system was installed by Marthedal on December 17, 2020. ************** acquired ********* in 2021. According to the manufacturer, the system carries a two-year parts warranty but does not include a labor warranty. Additionally, it appears that the required maintenance for the system was not kept up, which has contributed to the current issues.

  To verify the specifics of what was offered by ********* regarding parts and labor warranties, we would need the signed proposal from ****, as we do not have access to the original file.
  As a goodwill gesture, we addressed an issue with the system at no charge on November 11, 2022. On May 26, 2023, **** contacted us again, and our technician diagnosed the issue as a failed motherboard. We provided an estimate for the repair, but **** declined the proposed service. We assume another company was subsequently hired to address the issue.
  Because this location is outside of our service area as of the beginning of 2024, we are no longer able to service the system. To assist ****, we recommended local companies that could service the foothill area.
  Thank you for the opportunity to address this matter. Please let us know if additional information is needed.
  Sincerely,

  ***** Management Team 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24, I reached out to the company because my tankless (gas) water heater was not working. Technician ***** **** ****** responded to the location. At first, he wanted to verify that there was power to the outlet, but stated that his tester was not working. I plugged in a light into the outlet which blew out immediately. That definitely pointed out to the fact that there was a short in the circuit and identified the cause of the problem, but did not identify what was broken on the tankless water ********* I ran an extension cord from another, working outlet to allow ****** to perform troubleshooting on the water heater. After some time, he came out and said: "it is your outlet." I tried to explain that was why I ran power from a different outlet so he could continue to troubleshoot. ****** went to his vehicle, brought back a tool battery charger with a battery and plugged it in to the other outlet. The charger began charging the battery (light was blinking red). ****** stated: "See, it won't even charge my battery." Speechless, I brought out a miter saw from the shed, plugged it in to THE SAME OUTLET and turned it on (it was working fine). ****** again stated: "I don't know. It's your electrical." I asked if HE didn't know and someone else needed to come out or was this position of the company he worked for. ****** picked up his tools and left in a rush, even leaving his tablet behind ( which was picked up later on). I received an invoice for the total amount of $118, consisting of the "plumbing service fee," and an overtime charge. In the comment section, ****** stated: "Let the customer know the issue has to do with his electrical. Outlet was putting no power. The outlet is not transmitting power and most likely popped the fuse in the tankless in the process of going out. The customer refuses to believe it was an electrical issue even after the outlet popped and blew."What I was looking for was the resolution of the issue, not what caused it.

  

  Business Response

  Date: 12/13/2024

  Hello, 

  Our team reviewed the account and *** our ******************** manager resolved the issue with ***** earlier this evening via phone call. *** agreed to refund Priotr the $118. 

  Please feel free to call at ************ if you have any other questions or concerns. 

  Best, 

  *****

  Customer Answer

  Date: 12/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So disappointed. My elderly mother called when we were out of town to make sure her heater that is only 5 years old and was installed by **** was ok to turn on. The technician tried to upsell her a maintenance program for $300 and told her all her ducting needed to be replaced. Sent her an invoice for the maintenance program so she was confused and thought she was obligated to pay it. When we got home from our trip we called and asked to talk to a manager. No one was available so asked for a return call. No return call so sent an email. No response. They should be ashamed of the way they treat their elderly clients. She has been afraid to turn her heater on so her house has been cold because of their customer **********************.

  

  Business Response

  Date: 11/15/2024

  Hello *****, 

  Thank you for bringing this matter to our attention. We sincerely apologize for the miscommunication and lack of follow-up regarding the recent maintenance performed. Our team will be reaching out to clarify the invoice details and the provided estimate for the membership. According to our records, we received a $99 payment via check for the one time maintenance. To make up for the inconvenience caused by our miscommunication and follow-through issues, we are happy to process a full refund of the $99.

  We appreciate your feedback and the opportunity to improve our services.

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I still have a concern that the have predatory marketing practices against elderly people.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired **** Air, Plumbing, and Heating because I had a leak coming from my secondary line on my air conditioner which meant that my primary line was clogged.I paid $50 for them to come out and inspect it. When they came out, I was told that The leak was coming from my primary line and that that the water leaking was normal and what it was supposed to do. Everything was supposedly perfectly normal and I had nothing to worry about. Later, the leak got worse, and I ended up calling another company. I found out that it was my primary line that was clogged and my secondary line that was in fact leaking. If I had left the leak as Lees Air, Plumbing and Heating wanted me to do, it would have caused damage on my roof. I called Lees Air, Plumbing and Heating and asked for a refund on my $50 and was told that the manager would contact me. I was never contacted. I would like my $50 back from Lees Air and Plumbing.

  

  Business Response

  Date: 10/16/2024

  Hello, after reviewing the invoice summary and recognizing that the plumber couldn't find the link and knowing another company went out to find the leak we would be happy to refund the $49 plumbing inspection. We will be refunding $49 to the credit card on file.  

  Customer Answer

  Date: 10/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22428406, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a salesperson from **** to get a quote for some work on my home on August 2, 2024. They provided a quote and I paid a 10% down payment of $770. On August ******, **** called indicating the quote needed to be a few thousand dollars higher. I canceled the job with them immediately and requested return of my deposit. They said they would return my deposit but they never did. They stopped returning my calls. I had to submit a dispute with my credit card company to get my money back.

  

  Business Response

  Date: 09/09/2024

  Dear *******,
  Thank you for bringing this matter to our attention and giving us the chance to improve. We sincerely apologize for the delay and lack of follow-up regarding the deposit for your gutter job. Weve notified both our operations manager and accounting team to ensure that your refund is processed promptly to your **** card.
  *****, our operations manager, will personally follow up to confirm that everything has been handled correctly and that the refund is completed. We appreciate your patience and understanding, and we are committed to making things right.
  Thank you again for allowing us the opportunity to improve. We look forward to serving you better in the future.
  Sincerely,
  The ***** Air, Plumbing, Heating, & Roofing Team

  Customer Answer

  Date: 09/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.