Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a car with a broken taillight

  

  Business Response

  Date: 03/28/2025

  In response to Complaint ID # - *************. Dear customer, Since you purchased the vehicle in late January of this year, we have not heard from you. Just bring your vehicle in and have our staff take a look at your light. They will inspect your light to verify there are no recent cracks. If not, and the condensation is apparent then we will replace the glass at no cost to you.  We thank you for bringing this issue to our attention. There may be some wait time to replace the glass due to a parts shortage. Thank you.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2019 Honda Accord that broke down June 5, 2024. The car stopped in the middle of a road. I had to push it to the side. I had the car towed to Clawson Honda. They diagnosed it as being a faulty fuel pump. They will fix it under recall. They will not give me an ETA to when the repair will be done. It has been there over three weeks and no repair in sight. They claim that they have no idea when the part will be in. It can't be drove because it is unsafe. I am a salesman who drives a lot of miles. They will not provide me a rental until the repair is done. Other dealers are reporting that the part will not be in until fall. I am paying for a car that I can't use and am expected to pay for another car to be able to do my job. This is the Fault of Honda ************* and they won't do anything for me. Clawson Honda also will not do anything for me. With the price of gas and rental cars, this puts me in a very bad position financially.

  

  Business Response

  Date: 07/03/2024

  Re: Customer complaint ID # ********. This customer has rightfully stated that the source of this customer's frustration is ************* **************** Manufacturer' *************** The fuel pump and fuel pump assembly which this customer needs is on critical back order with no ETA. We verified that this customer is indeed on the list to receive these parts. In the meantime, we can check with our Honda Regional Representative and see if that individual is able to help expedite the delivery of these needed parts for this customer.

  Customer Answer

  Date: 07/09/2024

   I am rejecting this response because:This is a problem shared by Clawson Honda as well as Honda *************. Clawson should be contacting the regional rep for assistance in what this is doing to me, I need a replacement car until mine is fixed. I am paying for a car that I can't use. This sounds like it will go on for months. What am I to do. It clearly is not my fault that Honda has built a faulty car. When I contact Clawson I get stone walled about the part. They won't even tell me if they are receiving fuel pumps at all. Do these pumps even exist? Is Honda even producing these parts yet? Why is it not the responsibility of the Dealer and Honda to provide for those customers who are being wronged by this? In this case the Dealer is hiding behind Honda and Honda is hiding behind the dealer. By the way, how many of these recalled cars has Clawson been able to fix? Probably None!

   

  ***********************
  

  
  

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke down in the city and someone I knew offered me to get my car towed and get it fixed and he would charge me half price he had. He said he had an account he could use so he had it towed to clawson Honda on 5/13/2024 all it needed was a fuel pump to get it back going up again. Should it be that long to get that done so it comes a couple days Wednesday comes up and nothing yet I havent seen this guy usually see him every day. Havent seen him Thursday morning comes I run into him I did whats wrong with the car. Whats going on? He said oh yeah dont worry about it, Ill be done tomorrow which will be Friday. You can go pick it up. Friday comes and he tells me that he had an issue at ******* Honda his his credit account was not able to be used after all so he said theyre not wanting to release the car to me until I pay the $3000. Im like what $3000 turns out Cuzzin Honda was getting authorization from this guy over the phone all week, he authorized brakes rotors new tires fuel pump came out to $3000. I cannot find him whatsoever. I dont know what to do. I feel like Im at fault for this and I feel it was against the law for class and Honda to even authorize anything over the phone , Im about to lose my car unless somebody can help me figure this out this is this is ridiculous and I got scammed and now Cuzzin Honda does not want to give me my car

  

  Business Response

  Date: 05/31/2024

  In regards to complaint ID: *******: We were happy to resolve your situation a couple of days ago by returning your vehicle to you repaired. We did not charge you for the repairs. This settles this customer's complaint. Consider this resolution as Clawson Honda Goodwill.

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a statement of my case that I intend to submit: I leased a vehicle from Clawson Honda in 2021. my payments were $298.43 every 23rd of the month. When I leased the vehicle, I was told my credit score would go up and in 3 years I could trade in, buy out or continue payments. now its 2024 and my lease is almost up so I went to Honda to see what I can do. they told me to they couldn't do anything for me because of my credit. which we seen the car was never on my credit. they denied me a reasonable monthly payment and wanted to raise my payments to $700+ even with a cosigner. also telling me I was in bad standing with Honda. which is confusing since I paid every single ***** I owed since 2021. they did not want to help me and made me feel I was basically renting my car out, now I have no car and no credit. Honda failed me as a customer, and they did not benefit me whatsoever. I paid about ********* in the 3 years I had the vehicle. If bbb can help me resolve this matter, I would like my money back or the car I went to go trade for paid off..

  

  Business Response

  Date: 03/21/2024

  In response to complaint ID # ********, we sympathize that your dilemma is so frustrating for you. To begin, you attempted to trade in your vehicle without making all the lease payments on your 36 month lease. The reason American Honda Trust and Lease stopped reporting is because when a consumer is constantly late with their payment or having missed payments, American Honda will stop reporting. This actually benefits the consumer from further harming their credit score because of repeated delinquencies from reporting on their bureaus. It was reported by American Honda that you are not in good standing. This means that our dealership loses the option of refinancing or apprehending new loans through them for you, which is a very important lost benefit. You also have only several trade lines and currently two are delinquent. This has resulted in your Fico score dropping and at a time when interest rates are high across the board amongst lenders. This dramatically increases one's borrowing costs and your monthly investment. We ultimately bought your vehicle on March 4th of this year and paid off your loan. Your vehicle was not in perfect condition however. Your front hood was dented *************, which necessitates that we get this repaired at a body shop. Rear bumper was scratched. And you have 3 wheels that had road rash on the rims. So, if we consider that your credit has dropped since you initially leased your vehicle on 11/1/21. And we consider that you prematurely wanted to get out of your lease, which results in a cost to you. And if we lose the best option for financing you through American Honda, there is little we are able to do in getting you into a new vehicle. We do understand how frustrating this is for you. However, Clawson Honda of Fresno will, at this time, deny your request in the disputed amount of $10743.48.

  Customer Answer

  Date: 03/21/2024

   I am rejecting this response because:
  I WOULD LIKE THE 2500 BACK FOR THE *** AND THE MONEY I PUT DOWN FOR THE *** WHEN I FIRST GOT IT. SINCE I HAVE NO VEHICLE FOR MY 2 KIDS AND FOR THE EMOTIONAL DISTRESS HONDA CAUSED ME.
  
  

  

  Business Response

  Date: 03/22/2024

  In response to complaint ID # ********. From our perspective, this customer should have made her lease payments on time and paid her $298.43 payment each month to ******** Honda Trust and Lease. This would have been her best move. She wouldn't be in the predicament she experiences now. In addition, any comments made from a Clawson Honda employee at the time of her lease regarding her future financial position on her vehicle are conditional. One cannot allow their credit obligations to go bad or delinquent and expect to smoothly transition into a new lease with the same lender with terms anywhere close to the original lease. Furthermore, no one is entitled to their drive-off (lease) or down payment (purchase) at any time due to trading in the vehicle or selling it. This customer had about nine payments remaining on her lease. Her lease had not matured. Had Clawson Honda done anything wrong we would surely make it right. We have done nothing wrong and deny this customer's request to have her drive-off returned to her and to provide compensation for her self inflicted pain and suffering.

  Customer Answer

  Date: 03/22/2024

   I am rejecting this response because:     The day I went in to see what I can do , one of Clawson Honda employe said it was "weird" that it was not on my credit. If its true that Honda stops reporting to the credit bureaus, she would of said so. All of a sudden my car was in bad condition after i heard from 2 employees that it was in good condition. I have proof of one. that i will be sending. I did not get told anything that was written in the message above that my car was in bad condition, all that was said about the car is wear and tear and not in my control..  I did not get to mature my vehicle because nobody informed me to just keep on the rest of the lease , all the employee kept saying was there was nothing Honda can do for me. I do not owe one single dollar when I gave the car back and I had no choice but to ************** because it wasn't benefiting my credit at all. i would of got a higher payment and who knows if that would of boosted up my credit like Honda says. I gave Honda my car and downpayment and $10,000+ in 3years and  Honda left me with nothing but emotional distress. In my case Honda failed me and I deserve at least something back from Clawson Honda. At least what my malibu was worth and my downpayment.    THE SCREENSHOT IM SENDING OF THE EMPLOYEE IS NAMES ******. THANK YOU
  
  
  

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used vehicle on 7/26/2023 2021 Honda Accord sport. In 2023. Car started making a loud noise we I reversed I then made an appointment to take it in so see what the problem was and they said everything was fine and that the noise was normal.it stop for a couple weeks and around ****** started again but louder took back in 1/22/2024 and they again told me everything was fine and the noise was normal that all those models do that . I have never had a vehicle make that noise . I have a 4 year old and Im afraid something is going to happen but clawson Honda continues to tell me its normal and there is nothing they can do. I believe there is something wrong and I feel unsafe. I was not told at time of the sale and since they say there is nothing they should allow me to get another vehicle in *** of the one I have

  

  Business Response

  Date: 01/26/2024

  In reference to ID # ********. *******, it was a pleasure speaking with you today. We thank you for bringing your issue to our attention. As I mentioned to you previously, you can be assured that the squealing noise you are experiencing when placing your vehicle in reverse will be rectified. You will not be charged for this service. We do apologize for any inconvenience our misdiagnosis has caused you. In addition, we will provide a loaner vehicle to you as well. We look forward to seeing you next Tuesday for your scheduled appointment. 

• Initial Complaint

  Date:11/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our offices were contacted by ***** ******* regarding a used 2020 Honda CRV he purchased through Clawson Honda (See contract No. ******, Stock No. *******). Since ***** ******* has been requesting the spare key to the above-mentioned vehicle for months now without success. Furthermore, Mr. ******* alleges that Clawson of Honda recently called his sister who is not on the vehicle contract to inform him to pick up the spare key at the Clawson of Honda car dealership location. He is growing increasingly frustrated with the delay and lack of professional courtesy and service he has received thus far as he has been without the spare key for over 5 months which could pose a severe problem in an emergency. In addition, Mr. ******* alleges when he attempted to resolve this matter, the general manager, **** ******* threatened him not to contact his attorney to resolve this matter otherwise he would not compensate Mr. ******* and fill up his vehicle's gas tank. This treatment by Mr. ******* towards Mr. ******* has caused him undue anxiety and emotional distress. He is growing increasingly frustrated with the lack of good faith and fair dealing by Clawson Honda of Fresno thus far. As a result of this unprofessional treatment, he demands that Clawson Honda provide him with the spare key immediately and address the delay in some form of credit or reimbursement to Mr. *******.

  

  Business Response

  Date: 11/14/2022

  Tell us why here..In response to ID # ********. This customer purchased a 2020 Honda CR-V from our dealership on March 29th2022. Since, Clawson Honda has received several demand letters from this customer. We responded to the April 28thletter by cancelling all aftermarket products on his contract which the customer had requested. Some of these products were noncancelable items that we cancelled anyway. He sent out another demand letter on July 21strequesting an additional key and damages for the stress he has experienced. This customer could not provide any written document showing that we promised him an additional key. We ascertain that by mid-July that this customer was made aware that we found a missing packet corresponding to the stock # and VIN # and inside we found an extra key to his vehicle. This customer claims that he was damaged emotionally because someone had reached out to his sister to give him the good news. 
     From July 25ththrough the 26th **** *******, our Relationship Development Director stepped in and attempted to negotiate a peaceful resolution, not knowing that this was this customer’s second demand letter. On July 27thMr. ******* let him know that there were some recent developments that would preclude him from entertaining Clawson Honda giving him additional aftermarket products for free, i.e. extended service agreement. He explained to him that he was unaware that a first demand letter existed in which we had addressed his concerns and further continued by saying that all Clawson Honda could provide for him was the additional key and a full tank of gas. Mr. ******* never mentioned that the key we had in our possession and the gas reimbursement were off the table. He was conveying to this customer that any further discussions regarding additional reimbursement would have to cease. The customer had known about the key and gas reimbursement but made no attempts to pick up the key. The customer was asked by Mr. ******* when we can expect him to pick up his key and his reply was, “Until I get what I feel I deserve.” 
      On August 11thall of this customer’s demand letters were forwarded to our corporate attorney. Our attorney responded more than once to this customer insisting that he desist in submitting any more demand letters to our dealership. Our attorney also told this customer, as Mr. ******* had, that Clawson Honda is not in a position to do anything more for this customer than to provide him an additional key and reimbursement for fuel.
     The customer refers to Mr. ******* in his demand letter dated August 28thby claiming that Mr. ******* had “threatened” him by saying that if he were to mention attorneys any further that he would receive no additional key or gas. This is not true. The gas and key were never taken off the table during his discussion with this customer in late July. We had possession of the key at our dealership. Prior to Mr. ******* knowledge of an April letter, and as he was attempting to address his concerns, this customer mentioned that in response to a possible offer of resolution that he would have to contact an attorney. Mr. ******* stopped him and responded by telling him that if this customer were to mention any further about reaching out to an attorney that the conversation would have to cease immediately due to company policy.
     This customer has had at least four months to pick up the key we held in our possession. Even after this customer was informed that he was to pick up this key he kept generating and submitting demand letters requesting an additional key. And now, after a great deal of time has lapsed, we can no longer account for this key. We will order a key fob and shank and set an appointment to program the key and cut the shank.
  
  
  
  
  

  Customer Answer

  Date: 11/16/2022

   I am rejecting this response because:
  
  I'm in the process to resolving this claim. I will keep you updated as soon as possible. 

  

  Business Response

  Date: 11/17/2022

     Concerning complaint # ********. As stated in our initial response, Clawson Honda will not be moving forward from our current position. We will provide a programmed key, cut shank, and reimbursement for fuel. There will be no additional credit or reimbursement from Clawson Honda of Fresno.

  Customer Answer

  Date: 11/17/2022

   I am rejecting this response because:
  
  As I stated in my previous response I am in the process of resolving this claim. I will keep you updated as soon as I can. 

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 10/22/2022 I am in the market looking for a car, was interested in one at that dealer. They showed me another car that was in my price range and something i was looking for. They allowed me to start the car up and told me the good things about the car. I was very willing to start the process of papers to get this car when I noticed the millage on the odometer and on the paperwork was wrong. I asked to see if the transmission was replaced or not on the car. They said no and saw what the problem was. Whoever made the advertisement of this car and set the price for it priced it wrong. They said they would have to change the price and that i would no longer be able to get it due to them taking it back off the lot to reprice it after they just allowed me to test the car out and said it was in my price range of 25,000 and below. And they would accept my trade in for 5,000 $ to be able to get this car.

  

  Business Response

  Date: 10/29/2022

    In response to complaint ID ********. This customer came to our dealership with a pre-approval letter from her credit union. The initial vehicle this customer was showing interest in had the wrong pricing guide affixed to this vehicle's window. Upon recognizing that the VIN numbers on the pricing guide and the vehicle were not matching we pulled the vehicle off the line and proceeded to correct this issue. The Vehicle Identification Number (VIN #) is extremely important because this number identifies the Make, Model and certain equipment that comes standard on the vehicle. One of the parameters of the pre-approval letter dictated a loan to value (LTV) of 110%. This means that the principal amount borrowed cannot be more 110% of wholesale book value. Sales tax and license usually makes up for about 10% of sales tax and license fees. That being said, this customer has a trade-in. What is owed on the vehicle is more that the vehicle's worth. Because of the negative equity, we are limited to just a few vehicles that would meet the financing objectives of the credit union and bring the financing in-line for an approval. To compound the issue, we had a way to go and help her secure financing if we were able to show some down payment. The customer said she had no down.

    We are still willing to do what we can to help this prospective customer. We were willing to give her $5500.00 for her trade-in and discount what we could but could not meet the LTV the credit union was requesting. Also, the vehicle that was mis-priced was $4000.00 below what it should have been represented. We are unable to discount that vehicle as requested. I encourage this customer to check our website periodically and reach out to us if her down payment situation changes.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Civic to Clawson Honda for diagnostics. My service advisor told me my car needs the body control module replaced and the estimated time arrival would be 02/08/2021. It has been almost 7 months now and the BCM still hasn't arrived. As a temporary fix the dealership reset my car so the alarm won't keep on going off randomly. My car lately has been acting up again causing me to arrive late to work, wake up my neighbors and drain my battery. I've been in contact with my service advisor and customer service many times now but they keep on saying "Covid" as an excuse for the delay. I told them I need a solution and they need to reset my car themselves at the dealership like they did before but they refuse to. The only thing I keep on getting told is that I need to disconnect and connect the battery to get by like if I haven't been doing that already. Everything has been taken care of from my end, my insurance has already processed the claim and I paid my part so I don't understand why nothing has been done. Clawson Honda was quick to take my money but after that I haven't been updated and they haven't offered any real solutions.

  

  Business Response

  Date: 07/01/2022

  In response to complaint ID ********. Clawson Honda sympethises with the numerous customers who have to wait prolonged months until their specific part is received by our dealership. Their are many factors contributing to the manufacturing and delay of automotive parts. The body control module is an important part that many have been waiting months to receive. As of a couple of days ago there were only three dealerships that had this part.  None were willing to sell it to us because of their commitment to their customers. This issue is a factory issue and not a Clawson Honda issue. There is a worldwide chip shortage as well that effects the shortage of electronic motherboard units such as this customer is waiting for. With the part not being available we offered the best advice we could.  We also offered the consumer to come in again if he needed another hard reset to get him by in the meantime. Clawson Honda is not to blame for the worldwide parts shortage and delay. We have done everything to assist this customer.  The Body Control Module has been on critical back order since this requested nearly six months ago. It shows in our system that it should arrive here by the 7th of July. The arrival dates have been changing ever since this part was ordered. Even now, we are not confident it will arrive here next week. In summary, "We are not quick to take customers money." We are a reputable service center that makes right by our customers. Attached is an email thread between our service advisor and this customer. We will repair this customer's vehicle once the part arrives. But once the repair is completed we prefer this customer finds another service department to use. Clawson Honda does not condone language that was used by the customer in his communications with our service advisor. 

  Customer Answer

  Date: 07/05/2022

  Better Business Bureau:
  
  I think if Clawson Honda was honest from the start all of this could have been avoided. All I was asking for was to be updated and for my car to be given a hard reset. I appreciate now that a different service adviser took over. The new service adviser took me seriously and explained the situation to me. I understand now that this delay is a factory problem and it is not just an excuse. I'll glady accept Honda Clawson's offer of doing a hard reset on my car.